• IAH Airport Contact
  2800 N Terminal Rd
  Houston, TX 77032
  Phone: (281) 230 - 3100
  Email: has.iahlost@cityofhouston.net
  Website for Houston George Bush Airport: www.fly2houston.com
  
  

• IAH Airport Overview
  Bush Intercontinental Airport (IAH) is Houston’s largest airport and it’s the eighth busiest airport in the U.S. for total passengers. The airport opened in June 1969, and although many renovations and expansions have been completed since that time some parts of the airport look a bit ragged around the edges. Houston Bush airport is served by 23 passenger airlines and provides nonstop flights to 152 cities around the world. In fact, IAH Bush airport is also the eighth largest international passenger gateway in the nation. There are five passenger terminals which are connected by a rather slow underground passenger train and concourses B and C are also connected by TerminalLink, a new above-ground train. Houston-headquartered Continental Airlines uses IAH airport as a major hub and operates out of terminals C, D and E.

• Baggage Carts / Skycap
  Baggage Carts are available at the entrances and exits and in the IAH Baggage Claim area. Skycap service is also available throughout the airport to persons needing special assistance.
  
  High quality carts are available at various locations throughout the airport to help you comfortably carry your carry-ons, shopping items, or check-in/claimed articles.
  
  Note: Baggage Carts are not permitted on the TerminaLink automated people mover or the underground Inter-Terminal Train.
  
  International Travelers: Baggage Carts are available in the customs area at no charge for arriving international passengers.
  
  

• Baggage Claim
  Baggage Claim areas are located in each of the IAH airport terminals.
  
  

• Banking / ATM Services
  ATMs are located throughout the terminals and concourses.
  
  

• Concourses
  Bush Intercontinental Airport consists of five passenger terminals --- A, B, C, D, and E.
  
  

• Emergency / Medical Services
  In an emergency, dial 911 from a courtesy phone, pay phone or cell phone.
  
  

• Flight Information Monitors
  Flight Information monitors are located throughout the terminal and concourses.
  
  

• Interfaith Chapel / Religious Options
  The Interfaith Chapel, located in Terminal C, has been a part of the George Bush Intercontinental Airport since the airport opened in 1969. The Airport Interfaith Chapel serves the airport employees, the traveling public and the airport community at large.
  
  We serve more than 40 million travelers from all over the world, flying not only on business and pleasure trips, but also on missions of sorrow, illness, and personal tragedy on a daily basis.
  
  The Bush Intercontinental Airport Interfaith Chapel continues to grow and to reach the airport community with an ever expanding mission --- to provide a place of comfort, meditation, worship and aid for the traveling public and the airport community.
  
  The Airport Chaplain and Volunteers serve ALL - every religion and sect is recognized and each tradition is valued and respected for its benefit to mankind.
  
  

• International Travelers
  IAH airport is the nation’s 9th largest international passenger gateway. In 2001, more than five (5) million international passengers passed through its gates.
  
  International travelers are serviced by the Mickey Leland International Airlines Building (Terminal D), which opened in May 1990. Airlines which fly out of Leland Terminal D are Aerolitoral, Aeromexico, Air Canada (Terminal A), Air France, Air Jamaica, Aviacsa, British Airways, Cayman Airways, Continental, KLM, Lufthansa and TACA.
  
  Arriving international travelers must first clear the U.S. Immigration and Naturalization Service, where uniformed, multilingual Special Service Representatives (SSRs) are available to assist passengers.
  
  Passports, Visas (if required) and other necessary documents must be completed correctly and available for the Immigration inspector.
  
  After claiming bags, passengers enter the U.S. Customs and U.S. Department of Agriculture (USDA) checkpoint. A Customs declaration form, which is distributed on the plane, should be ready for inspection by the Customs officer. There is a USDA inspector available to examine food, plants or other perishables for travelers carrying these items. Passengers who have duty to pay may do so at the cashier window adjacent to the exit doors of the Customs area.
  
  Once passengers and their baggage complete the inspection process, they will continue in one of several directions.
  
  SSRs staffing the visitor information booth immediately outside the U.S. Customs exit can provide airport and tourist information.
  
  In Transit Lounge
  The in-transit lounge in D provides comfortable accommodations for passengers awaiting continuation of international flights. The lounge has a seating capacity for 200 persons and offers these transiting passengers beverage and food service, duty free shopping, and the opportunity to relax prior to their flight’s continuation.
  
  

• Internet Access
  Internet access is available at dataports throughout Houston Bush airport.
  
  

• Lost & Found
  For information on Lost and Found items, contact the airport’s Lost & Found Office at: 281-230-3299
  
  
  

• Main Terminal / Concourses
  Bush Intercontinental Airport consists of five passenger terminals --- A, B, C, D, and E.
  
  

• People With Special Needs / Persons With Disabilities
  George Bush Intercontintal Airport offers handicap accommodations throughout the airport, including our parking areas. Please contact the Airport Administrative Offices at 281-230-3100 for more information.
  
  

• Pets / Animals
  Animals are not permitted in the terminals at IAH Airport unless they are being used to assist disabled individuals, or are in proper pet carriers.
  
  

• Restrooms
  Restrooms are conveniently located throughout the terminal and concourses.
  
  

• Security
  For the latest Transportation Security Administration travel tips and prohibited items list click to the http://www.tsa.gov/public/
  
  

• Smoking
  Smoking is not permitted within George Bush airport.
  
  

• Travelers Assistance
  General Information is located in the lower-level, baggage claim area of the terminal. Maps, regional information, bus schedules, and brochures are available as well as a courtesy paging phone. Volunteer Hospitality Ambassadors are on duty during busy times to provide assistance.
  
  

• Telephones
  The white airport telephones located throughout each terminal in IAH are for paging assistance. Visually or hearing impaired individuals may request additional information by calling 281/230-3000 or our TDD number, 281/230-3089.
  
  

• Guest Services
  Airport Guest Services, Airport Information and Travelers Assistance
  Visitor/airport information is provided at the staffed Visitor Information Centers, located on the baggage claim level of IAH Terminals A, B and C and outside of U.S. Customs in the Leland Terminal D.
  
  

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