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Type Name Terminal Location
Store Caviar House & Prunier Terminal 4 Departure Lounge
Store Travelex Terminal 3 Check-In
RestRooms Toilets Terminal 3 Arrivals
Cafe Cafe Rouge Terminal 4 Check-In
Store Boots Terminal 3 Ground Floor, Arrivals
Store Voyager Entertainment Terminal 5 Arrivals
Restaurant Wondertree Terminal 2 Level 5
Store Harrods GVC Terminal 5 Departures Lounge
Store Harrods Terminal 2 Level 4
Store Baggage enquiries Terminal 5 Arrivals
Store The Book Store by WHSmith Terminal 4 Departure Lounge
Cafe Starbucks Terminal 5 C55
Store Case Terminal 2 Level 5
Store Fortnum & Mason Terminal 5 Level 2
RestRooms Toilets Terminal 3 Departure Lounge
Store Rolling Luggage Terminal 5 Check-In
Store Rolling Luggage Terminal 3 Check-In
Store Pharmacy Terminal 5 Check-In
Store Boots Terminal 5 Terminal 5C
Store Excess Baggage Company Terminal 4 Check-In
Store Travelex Terminal 2 Check-In
Bar La Salle Terminal 2 A20
Store WHSmith Terminal 2 B35
Store World Duty Free Terminal 5 Arrivals
Store Travelex Terminal 3 Ground Floor, Arrivals
Store Excess Baggage Company Terminal 5 Zone B
Airline Lounge BA Galleries Club Lounge North Terminal 5 Departures Lounge
Store WHSmith Terminal 4 Arrivals
Store Travelex Terminal 4 Check-In
Cafe Costa Terminal 4 Arrivals
ATM Cash machines Terminal 3 Arrivals
Store Pharmacy Terminal 2 B35
Store Mulberry Terminal 3 Departure Lounge
RestRooms Toilets Terminal 5 Check-In
RestRooms Toilets Terminal 3 Zone G
Restaurant The Five Tuns Terminal 5 Check-In
Store Be Relax Spa & Lounge Terminal 5 Terminal 5B
Store Ted Baker Terminal 3 Departure Lounge
Store Travelex Terminal 4 Departure Lounge
Store Longchamp Terminal 5 Level 3
Restaurant EAT. Terminal 2 Level 5
ATM Cash machines Terminal 4 Zone D
Cafe Caffe Nero Terminal 5 Arrivals
Cafe Caffe Nero Terminal 3 Departure Lounge
Store WHSmith Terminal 2 Level 5
Store World Duty Free Terminal 2 Departures Lounge
Airline Lounge Air Canada Maple Leaf Lounge Terminal 2 B44
Store Watches of Switzerland Terminal 3 Departure Lounge
Bar Caviar House Terminal 5 Level 3
Store Pharmacy Terminal 3 Departure Lounge
Store Travelex Terminal 2 A Gates Level
Restaurant Huxleys Restaurant & Bar Terminal 5 Level 3
Store Hermes Terminal 3 Departure Lounge
Store Excess Baggage Company Terminal 5 Arrivals
RestRooms Toilets Terminal 5 Arrivals
Store Bottega Veneta Terminal 5 Level 2
Store Salvatore Ferragamo Terminal 4 Departures Lounge
Store Burberry Terminal 5 Level 2
ATM Cash machines Terminal 4 Level 2
Store WHSmith Bookshop Terminal 5 Level 3
Store Glorious Britain Terminal 5 Level 3
Store World Duty Free Terminal 4 Departure Lounge
ATM Cash machines Terminal 4 Zone E
RestRooms Toilets Terminal 5 Check-In
Restaurant Giraffe Juice Terminal 5 Arrivals
Store Pharmacy Terminal 3 Ground Floor, Arrivals
Cafe Caffe Nero Terminal 2 Arrivals
Store Excess Baggage Company Terminal 5 Arrivals
Store Baggage enquiries Terminal 3 Arrivals
Airline Lounge Plaza Premium Lounge Terminal 2 A3
Store Gucci Terminal 2 Level 4
Store Harrods Terminal 5 Terminal 5B
RestRooms Toilets Terminal 2 Arrivals
Store Travelex Terminal 5 Check-In
Restaurant YO! Sushi Terminal 2 Departures Lounge
Restaurant YO! Sushi Terminal 3 Departure Lounge
Store Smythson Terminal 5 Level 2
Restaurant Giraffe Stop Terminal 3 Arrivals
RestRooms Toilets Terminal 2 Level 4
Store Hugo Boss Terminal 4 Departure Lounge
Store World Duty Free Terminal 4 Departure Lounge
Store Tiffany & Co Terminal 5 Departures Lounge
ATM Cash machines Terminal 2 Arrivals
Store Bag Wrap Terminal 4 Check-In
Store WHSmith Terminal 4 Departure Lounge
Store Sunglass Hut Terminal 4 Departure Lounge
Restaurant Pret A Manger Terminal 3 Check-In
Store WHSmith Terminal 4 Departure Lounge
Bar The Crown Rivers (Wetherspoon) Terminal 5 Level 2
Cafe Costa Terminal 5 Arrivals
Store Voyager Entertainment Terminal 3 Arrivals
Airline Lounge No.1 Lounge Terminal 3 Level 2
Store WHSmith Terminal 5 Terminal 5B
Store WHSmith Bookshop Terminal 3 Departure Lounge
Store Rolling Luggage Terminal 4 Departure Lounge
Store World Duty Free Terminal 4 Departure Lounge
Airline Lounge Falcon Gold Gulf Air Lounge Terminal 4 6
Store Montblanc Terminal 5 Level 2
Store Baggage enquiries Terminal 2 Arrivals
Store Burberry Terminal 2 A17
RestRooms Toilets Terminal 5 Check-In
Store Kurt Geiger Terminal 5 Level 2
Cafe Starbucks Terminal 5 Level 2
Store Burberry Terminal 3 Departure Lounge
Restaurant Leon Terminal 3 Check-In
Store T5 Gallery Terminal 5 Check-In
ATM Cash machines Terminal 3 Departure Lounge
Store Boots Terminal 5 Check-In
Store WHSmith Terminal 4 Departure Lounge
RestRooms Toilets Terminal 2 Check-In
Store Travelex Terminal 2 Departures Lounge
Store SIM Local Terminal 3 Ground Floor, Arrivals
ATM Cash machines Terminal 2 Arivals
Bar Bridge Bar and Eating House Terminal 3 Departure Lounge
Store Thomas Pink Terminal 5 Level 2
Store Cath Kidston Terminal 2 Level 5
RestRooms Toilets Terminal 3 Check-In, Ground Floor
Bar Caviar House Oyster Bar Terminal 3 Departure Lounge
Cafe Caffe Nero Terminal 4 Check-In
Store Sunglass Hut Terminal 2 Level 5
Store Jo Malone Terminal 4 Departure Lounge
Store Valentino Terminal 4 Departures Lounge
Store Michael Kors Terminal 4 Departures Lounge
Store Pharmacy Terminal 2 Level 5
Store Baggage enquiries Terminal 3 Arrivals
Restaurant The Windsor Castle Terminal 4 Arrivals
Store Pharmacy Terminal 5 Level 3
Store Cath Kidston Terminal 3 Departure Lounge
Store Travelex Terminal 3 Departure Lounge
Restaurant Wagamama Terminal 5 Level 3
Store Burberry Terminal 4 Departure Lounge
Store Louis Vuitton Terminal 5 Level 2
Store Watches of Switzerland Terminal 4 Departure Lounge
Store WHSmith Terminal 5 Check-In
Store Travelex Terminal 5 Arrivals
Store Gucci Terminal 5 Level 2
Store Boots Terminal 3 Check-In
Store Bulgari Terminal 3 Departure Lounge
Restaurant Pret A Manger Terminal 4 Departure Lounge
Store World Duty Free Terminal 4 Departure Lounge
RestRooms Toilets Terminal 5 Terminal 5C
Store Bulgari Terminal 2 Level 4
Airline Lounge BA Galleries Club Lounge South Terminal 5 Departures Lounge
Store WeKnow London Terminal 5 Arrivals
Store Ralph Lauren Terminal 3 Departures Lounge
Store Rituals Terminal 4 Departures Lounge
RestRooms Toilets Terminal 2 Arrivals
Cafe Apostrophe Terminal 4 Departure Lounge
Store Voyager Entertainment Terminal 5 Arrivals
Store Baggage enquiries Terminal 2 Arrivals
Cafe Caffe Nero Terminal 2 Arrivals
Store Travelex Terminal 5 Level 2
Store Accessorize Terminal 5 Level 3
Airline Lounge American Airlines Admirals Club Terminal 3 Lounge H
Store Harrods Terminal 4 Departure Lounge
ATM Cash Machine Terminal 2 Arrivals
Store Travelex Terminal 2 Baggage Reclaim Hall
Store Rolling Luggage Terminal 5 Terminal 5B
Store Caviar House & Prunier Terminal 2 A16
Store Dixons Travel Terminal 4 Departure Lounge
Store Boots Terminal 5 Terminal 5B
ATM Cash machines Terminal 2 Arrivals
Airline Lounge Aspire Lounge Terminal 5 A18
Store WHSmith Terminal 3 Departure Lounge
Airline Lounge Lufthansa Senator Lounge Terminal 2 A1
Store Hamleys Terminal 4 Departure Lounge
Store Pharmacy Terminal 2 Arrivals
Store Excess Baggage Company Terminal 3 Check-In, Ground Floor
Store Tumi Terminal 5 Level 2
Restaurant Comptoir Libanais Terminal 4 Departure Lounge
Store World Duty Free Terminal 3 Arrivals
Store WHSmith Terminal 4 Departure Lounge
Store Excess Baggage Company Terminal 5 Zone G
Store Chanel Terminal 3 Departure Lounge
Store Travelex Terminal 5 Level 3
Store Travelex Terminal 5 Level 2
Store MAC Terminal 3 Departure Lounge
Bar Fortnum & Mason Champagne Bar Terminal 5 Level 2
Bar Rhubarb British Restaurant and Bar Terminal 3 Departure Lounge
Restaurant Carluccio's Terminal 4 Departure Lounge
Store Travelex Terminal 3 Arrivals
Store Travelex Terminal 5 Check-In
Restaurant Gordon Ramsay Plane Food Terminal 5 Level 3
Store Pharmacy Terminal 3 Departure Lounge
Cafe Caffe Nero Terminal 3 Arrivals
Store Cartier Terminal 4 Departure Lounge
ATM Cash machines Terminal 4 Level 2
Store Glorious Britain Terminal 4 Departure Lounge
RestRooms Toilets Terminal 3 Check-In, Ground Floor
Store Shoeshine.co Terminal 5 Level 2
Airline Lounge Qatar Airways Premium Lounge Terminal 4 1a
Store Paul Smith Terminal 3 Departures Lounge
RestRooms Toilets Terminal 5 Level 2
Store M&S Simply Food Terminal 5 Arrivals
Store World Duty Free Terminal 5 Level 2
Store Hugo Boss Terminal 2 A17
Cafe Costa Terminal 2 Check-In
Restaurant The Three Bells Terminal 3 Check-In
Restaurant The Commission Terminal 4 Departure Lounge
Store Dixons Travel Terminal 4 Departure Lounge
Bar Pilots Bar & Kitchen Terminal 5 A19
Store Sunglass Hut Terminal 5 Level 2
Store WeKnow London Terminal 4 Arrivals
Store Reiss Terminal 5 Level 2
Store Baggage enquiries Terminal 5 Arrivals
Store WHSmith Terminal 5 Arrivals
Store Excess Baggage Company Terminal 3 Arrivals
Store WHSmith Terminal 5 Level 2
RestRooms Toilets Terminal 3 Zone E
Store Sunglasses Boutique Terminal 3 Departure Lounge
ATM Cash machines Terminal 3 Ground Floor, Arrivals
Store WHSmith Terminal 3 Check-In
Store Smythson Terminal 3 Departures Lounge
Store World Duty Free Terminal 5 Level 2
Store Dixons Travel Terminal 5 Level 2
Airline Lounge British Airways Galleries Lounge Terminal 3 Lounge F
RestRooms Toilets Terminal 2 Level 5
Store Cath Kidston Terminal 4 Departure Lounge
Store Etro Terminal 3 Departures Lounge
Store Travelex Terminal 3 Check-In, Ground Floor
Restaurant Pret A Manger Terminal 3 Departure Lounge
Store Voyager Entertainment 18+ Terminal 3 Arrivals
Store Boots Terminal 2 Arrivals
Restaurant The Gorgeous Kitchen Terminal 5 Departures Lounge
ATM Cash machines Terminal 5 Terminal 5C
Store Bottega Veneta Terminal 2 Level 5
RestRooms Toilets Terminal 2 Arrivals
ATM Cash machines Terminal 5 Arrivals
Store Travelex Terminal 5 Level 2
Store World Duty Free Terminal 2 Departures Lounge
Store Thomas Pink Terminal 3 Departure Lounge
Store Travelex Terminal 4 Arrivals
Store Dixons Travel Terminal 5 Level 3
RestRooms Toilets Terminal 4 Arrivals
ATM Cash machines Terminal 4 Zone H
Store Jack Wills Terminal 3 Departure Lounge
Cafe Caffe Nero Terminal 2 B44
Store SIM Local Terminal 3 Arrivals
Store Heathrow Terminal 2 Arrivals
Store Collection Terminal 5 Terminal 5B
Store Rolling Luggage Terminal 3 Check-In
Store Hermes Terminal 5 Level 2
Store Etro Terminal 4 Departures Lounge
Store Travelex Terminal 3 Check-In
Store WHSmith Terminal 3 Arrivals
RestRooms Toilets Terminal 2 B38
Store Swarovski Terminal 4 Departure Lounge
Cafe Caffe Nero Terminal 5 Check-In
Store Glorious Britain Terminal 3 Departure Lounge
Store Excess Baggage Company Terminal 4 Arrivals
Store Hackett Terminal 4 Departures Lounge
ATM Cash machines Terminal 3 Arrivals
Store Rolex Terminal 5 Level 2
Store Harrods Terminal 2 Level 4
Store Harrods Terminal 4 Departure Lounge
Store Mulberry Terminal 5 Level 2
Store Kurt Geiger Terminal 2 Level 4
Store Boots Terminal 4 Departure Lounge
Restaurant Pret A Manger Terminal 5 Level 2
Restaurant EAT. Terminal 3 Departure Lounge
Store WeKnow London Terminal 3 Arrivals
Store Excess Baggage Company Terminal 2 Arrivals
RestRooms Toilets Terminal 5 Level 2
Bar Caviar House & Prunier Seafood Bar Terminal 3 Departure Lounge
Store Caviar House & Prunier Terminal 3 Departures Lounge
ATM Cash machines Terminal 3 Check-In
Cafe Costa Terminal 3 Check-In
Store Travelex Terminal 2 Baggage Reclaim Hall
RestRooms Toilets Terminal 3 Departure Lounge
Store Watches of Switzerland Terminal 5 Level 2
Store World Duty Free Terminal 2 B35
Store Pharmacy Terminal 5 Terminal 5B
Store Excess Baggage Company Terminal 2 Check-In
Restaurant The Perfectionist's Cafe Terminal 2 Departures Lounge
Store World Duty Free Terminal 3 Departure Lounge
Store Travelex Terminal 5 Arrivals
ATM Cash machines Terminal 2 Arrivals
RestRooms Toilets Terminal 2 Arrivals
Store Ted Baker Terminal 5 Level 2
Cafe Capuccino Terminal 2 A17
Store Mulberry Terminal 4 Departure Lounge
Store Cartier Terminal 5 Level 2
Store Dixons Travel Terminal 3 Departure Lounge
ATM Cash machines Terminal 5 Arrivals
Store Pharmacy Terminal 3 Arrivals
RestRooms Toilets Terminal 2 B49
Bar Caviar House & Prunier Seafood Bar Terminal 4 Departure Lounge
Store WeKnow London Terminal 4 Arrivals
RestRooms Toilets Terminal 5 Level 2
Bar Bridge Bar and Eating House Terminal 4 Departure Lounge
RestRooms Toilets Terminal 3 Arrivals
Store World Duty Free Terminal 2 Arrivals
Airline Lounge Arrivals Lounge Terminal 2 Level 1
Store WHSmith Terminal 3 Departure Lounge
ATM Cash machines Terminal 3 Arrivals
Store Ermenegildo Zegna Terminal 4 Departures Lounge
Store Travelex Terminal 3 Departure Lounge
Cafe Starbucks Terminal 5 B46
Store Excess Baggage Company Terminal 4 Arrivals
Cafe Costa Terminal 4 Departure Lounge
Store Kurt Geiger Terminal 4 Departure Lounge
Store Market Gardener Terminal 3 Arrivals
RestRooms Toilets Terminal 3 Zone D
Store Simply Chocolate by World Duty Free Terminal 4 Departure Lounge
Store Travelex Terminal 5 Level 3
Store Thomas Pink Terminal 4 Departure Lounge
Restaurant Dining Street Restaurant Terminal 4 Departures Lounge
Restaurant M&S Simply Food Terminal 2 Departure Lounge
Store John Lewis Terminal 2 Level 5
Store World Duty Free Terminal 5 Level 3
Store WHSmith Terminal 5 Level 3
Store Smythson Terminal 2 Level 4
Store Boots Terminal 2 B35
Store Tiffany & Co Terminal 3 Departure Lounge
Store Paul Smith Terminal 5 Level 2
Store Travelex Terminal 3 Ground Floor, Arrivals
Store WHSmith Terminal 5 Check-In
Store Travelex Terminal 2 Arrivals
Store WeKnow London Terminal 2 Arrivals
Store WeKnow London Terminal 3 Ground Floor, Arrivals
Store Paul Smith Terminal 2 Level 4
Cafe The Flying Chariot (Wetherspoon) Terminal 2 Check-In
Store Travelex Terminal 3 Arrivals
Airline Lounge Plaza Premium Lounge Terminal 4 10
Store Voyager Entertainment 18+ Terminal 3 Ground Floor, Arrivals
Store Jo Malone Terminal 3 Departure Lounge
Store Pharmacy Terminal 5 C64
Store Voyager Entertainment Terminal 5 Arrivals
Restaurant Wetherspoon Express Terminal 5 Terminal 5B
Store Post Office Terminal 3 Check-In
Store Gucci Terminal 4 Departure Lounge
Airline Lounge Singapore Airlines SilverKris Lounge Terminal 2 B44
Store WeKnow London Terminal 5 Arrivals
Restaurant Giraffe Terminal 5 Level 3
Store Harrods Terminal 3 Departure Lounge
Store Rolling Luggage Terminal 3 Departure Lounge
Store WHSmith Terminal 2 A18
Store Pharmacy Terminal 3 Check-In
Airline Lounge Plaza Premium Lounge Terminal 4 1
Store Hamleys Terminal 5 Level 3
RestRooms Toilets Terminal 2 B34
Store WHSmith Terminal 3 Check-In
ATM Cash machines Terminal 3 Ground Floor, Arrivals
Store Travelex Terminal 3 Arrivals
Store World of Whiskies Terminal 3 Departure Lounge
Store Travelex Terminal 5 Check-In
Restaurant Carluccio's Terminal 5 Check-In
Store Travelex Terminal 5 B45
Store Travelex Terminal 4 Arrivals
Store Voyager Entertainment Terminal 3 Ground Floor, Arrivals
Store Travelex Terminal 3 Arrivals
RestRooms Toilets Terminal 5 Arrivals
Store Travelex Terminal 5 B46
Store Thomas Pink Terminal 2 Level 5
Store WHSmith Terminal 4 Check-In
Airline Lounge The Emirares Lounge Terminal 3 7
RestRooms Toilets Terminal 2 Level 5
Restaurant Oriel French Restaurant and Bar Terminal 3 Departure Lounge
Store Harrods Terminal 4 Departure Lounge
Store Lacoste Terminal 4 Departure Lounge
Store World Duty Free Terminal 5 Level 2
Bar Caviar House Terminal 5 Level 2
Store Baggage enquiries Terminal 3 Arrivals
Store WHSmith Terminal 5 Level 2
Store World Duty Free Terminal 5 Level 2
Store Chanel Terminal 5 Level 2
Store Sunglass Hut Terminal 3 Departure Lounge
Store World Duty Free Terminal 4 Arrivals
Store WHSmith Terminal 2 Arrivals
Store Travelex Terminal 4 Departure Lounge
Store Michael Kors Terminal 2 Level 4
Store Boots Terminal 3 Departure Lounge
Restaurant The Fine Watch Room Terminal 2 Level 4
Store World Duty Free Terminal 5 B45
Store Travelex Terminal 3 Departure Lounge
Store Paul Smith Terminal 4 Departures Lounge
Store Voyager Entertainment Terminal 5 Arrivals
Store SIM Local Terminal 2 Arrivals
RestRooms Toilets Terminal 3 Ground Floor, Arrivals
ATM Cash machines Terminal 2 Arrivals
Store Glorious Britain Terminal 3 Check-In
RestRooms Toilets Terminal 2 Check-In
ATM Cash machines Terminal 2 B36
Restaurant Leon Terminal 2 A16
Store Bulgari Terminal 4 Departure Lounge
Bar Caviar House & Prunier Seafood Bar Terminal 2 A17
Store Ted Baker Terminal 4 Departure Lounge
Store Cath Kidston Terminal 5 Level 2
Restaurant London's Pride Terminal 2 Departures Lounge
Store Prada Terminal 5 Level 2
Store Boots Terminal 5 Level 3
Airline Lounge Plaza Premium Lounge Terminal 2 Arrivals
RestRooms Toilets Terminal 5 Terminal 5C
Store Sunglass Hut Terminal 5 Terminal 5B
Store Boots Terminal 3 Arrivals
Store Montblanc Terminal 3 Departures Lounge
RestRooms Toilets Terminal 2 Level 4
RestRooms Toilets Terminal 2 Arrivals
Airline Lounge Delta Arrivals Lounge Terminal 3 Arrivals
Store Travelex Terminal 5 Level 3
Store Mulberry Terminal 2 Level 4
Store Dior Terminal 5 Level 2
Store World of Whiskies Terminal 4 Departure Lounge
Restaurant Strada Terminal 3 Departure Lounge
Store Shoeshine.co Terminal 5 Level 2
RestRooms Toilets Terminal 5 Level 2
ATM Cash machines Terminal 3 Departure Lounge
Airline Lounge Emirates Chauffeur Drive Lounge Terminal 3 Arrivals
Store Harrods Terminal 5 Departures Lounge
RestRooms Toilets Terminal 5 Arrivals
Store Travelex Terminal 4 Arrivals
Store Baggage enquiries Terminal 2 Arrivals
Store Miu Miu Terminal 3 Departure Lounge
Store Travelex Terminal 5 Arrivals
Store Hamleys Terminal 2 Level 5
ATM Cash machines Terminal 5 Arrivals
Store Dunhill Terminal 4 Departures Lounge
Store WHSmith Terminal 5 Terminal 5C
Airline Lounge Servisair Executive Lounge Terminal 3 Level 2
Store Ted Baker Terminal 2 Level 5
Store Boots Terminal 2 Level 5
Store Travelex Terminal 5 Arrivals
Store Boots Terminal 5 Level 2
Store Excess Baggage Company Terminal 3 Ground Floor, Arrivals
Airline Lounge Arrivals Lounge United Global Terminal 2 B46
Store World Duty Free Terminal 5 Arrivals
Store M&S Simply Food Terminal 3 Arrivals
Store World Duty Free Terminal 5 C64
Store Zara Terminal 3 Departure Lounge
ATM Cash machines Terminal 4 Zone B
Store Travelex Terminal 4 Check-In
Airline Lounge Aer Lingus Gold Lounge Terminal 2 A2
Store WHSmith Terminal 3 Ground Floor, Arrivals
Store M&S Simply Food Terminal 3 Ground Floor, Arrivals
Store Gucci Terminal 3 Departure Lounge
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London Heathrow LHR Terminal Map LHR Terminal 1 LHR Terminal 2 LHR Terminal 3 LHR Terminal 4 LHR Terminal 5

MAIN TERMINAL / CONCOURSES AT London Heathrow LHR

London Heathrow International Airport: Check-in information, Passenger Terminal Layout, Getting Around (Transfer between international flights & International Arrivals Procedure); Terminal Details, & Connecting from a Republic of Ireland, Channel Islands or Isle of Man Flight to an International Flight at either Terminals 2 or 5:  

NOTE:  It is highly recommended that you check your flight status before heading to the Airport. Arrive at the Airport for international flights 2 hours - for domestic flights 1 hour, prior to scheduled flight deaprture!
Check-in  locations, self-service, online & time
 - Check-in locations at:  T2: level 5;  T3 - ground level; T4: first level; and T5: top level - use any one of the self-service check-in kiosks or staffed check-in desks.
- Check-in zones are listed on the Airport's  'Check-in information' screens (marked by illuminated yellow cubes). 
- Online check-in is available from most of the major international airlines:
- Check-in time prior to scheduled flight: 3 hours for long-haul flights; 2 hour for European flights; 90 minutes for UK & Ireland flights.
- When checking in at the kiosk, print & attach baggage tags to your bags; then drop them off on the 'self-service bag drop'.
- Delta Air Lines: As of September 14, 2016 it operates from Terminal 3 for all of its U.S & Canada-bound flights (as well as  Virgin Atlantic.)

The passenger terminal complex at London Heathrow International now consists of four operational  passenger terminals - T2, T3, T4 & T5 (T5: main terminal 5A & satellites 5B & 5C).  North of the runway is the terminal complex of T2, T3 (center) & T5. South of the runway is T4.  Both T3 & T2 can be reached from Bath Road A4, exit J4a, via a tunnel.  T4 is south of T2, off Great SW Road A30;  T5 is west of T3, off motorway A3044 - also accessible from M25, exit J14.
All terminals are served by the free trains (Underground, Heathrow Express & Heathrow Connect, and by buses & coaches.  Free WiFi for the first 4 hours is offered throughout the terminals (network name: _heathrow Wi-Fi). 
Digital overhead screens guide passengers (at check-in area the display indicates Departures, Security South, and compares security check activities & North & South checkpoints, so passengers can opt for the shorter line).
Customer service with a smile is offered by the trained blue-suited 'Heathrow Helpers'' - at hand to provide information and support to travelers.
NOTE:  Work is proceeding on a system of tunnels underneath the Airport - linking T5 to the other terminals & integrating the baggage system for baggage transfer of all terminals underground. Bags will be tracked along their journey, expediting their transfer.

Getting Around at LHR
:
 
Transfer time connecting between two international flights - from landing at Heathrow, taking a transfer bus, going through hand baggage check, security check, airline check-in desk -until arriving at the departure lounge - the average transfer time from terminal to terminal is as follows: 
- Terminal 2 - transfer within T2 is 1 hr; transfer to T3 is 90 mins.
- Terminal 3 - transfer within T3 is 60 mins; to T1 75 mins;  to T4 90 min.;  to T5 120 mins. 
- Terminal 4 - transfer within T4 is 45 mins;  to T3 90 mins; to T5 120 mins. 
- Terminal 5 - transfer within T5 is 45 mins; to either T3, or T4 - 120 mins.
   International arrivals procedure: After passport inspection, non-UK residents proceed to baggage claim, pick up bags & go through customs & re-check-in bags.  If you are a non-UK resident & have goods to declare to Customs, use the nearby telephone located prior to security to contact a staff member. 

TERMINAL DETAILS

Terminal 2 - 'The Queen's Terminal' - with its 522-meter satellite pier 2B opened June 2014 upon completion of its first phase of construction - now able to handle up to 20M passengers annually (the second phase is to be completed by 2019). 
T2 has outside a Central bus station for city connections, serving both T2 & T3, and its own short-stay carpark  (T2's post code is TW6 1EW). 
    Level 5 of T2 is the Check-in Level : and houses four check-in zones A through D - each zone is assigned specific airlines. (Zones A, B, & D also have separate Premium check-ins).
- The East entrance houses to the left Information counter, meeting point, seating and repack area, to the right  ticket desks 13 & 14 - serving Zones D & C.
- the West entrance houses to the right Information counter, meeting point, seating & repack area; to the left ticket desk 16 - serving Zones B & A.
    Zone A, check-in desk 16:  Air Canada, Air China, EVA Air, Singapore, Thai, Turkish.
    Zone B, check-in desk 15:  Aer Lingus, Austrian, Brussels, Croatia, LOT, Lufthansa & Swiss International.
    Zone C, check-in desk 14:  Air New Zealand, Aegean, ANA, Asiana, SAS Scandinavian, South African & TAP Portugal
    Zone D, check-in desk 13: Avianca, Egypt, Ethiopian & United.
After check-in, passengers go through security check and proceed to the Departure Lounge (surrounded by shops & restaurants), with access to boarding gates A at level 4 with A gates and to Satellite 2B  with B gates.
   Level 4 of T2 is the gate level
housing A gates A1-A26. This level offers a cafe in the center, World duty-free, Boots, WHSmith and two lounges (Maple Leaf & United Club).  A walkway past gate A16 leads to Satellite 2B with B gates B28-B49 & lounges B1-B3.
   Level 1 of T2 is the Arrivals level - after passport control there are 10 regular and 3 outsize baggage beltsbelt; leading to the customs clearance and World duty-free, into the public area with information desks, currency exchange, rental car counters, and to terminal exit, with access to parking, buses, taxis, trains to London & T4 & T5, and to transfer flights to T3.  The meeting point is in the center between the entrance doors. Lounge B1 is the Arrivals lounge.
   The Ground level of T2 is the Arrivals level for onward travelers -
offering acccess to the Underground, Central Bus Station, Terminals 1 & 3 and trains to London & Terminals 4 & 5.
   NEW:  Digital smart screens for real-time updates on price & availability of transport  options into London were installed at baggage carousels. Screens feature the language of the arriving flight. 
Time needed for Flight Connections:  On arrival at Heathrow, follow Flight Connection signs.  If connecting flights within Terminal 2, you would need about one hour. If connecting to T3 you need 90 minutes. However, if you don't need to take Flight Connection route,  you get to to T3 by underground walkway (10 mins), and to T4 & T5 by the Heathrow Express transfer bus in the central Heathrow station for T2 & T3. All routes are signposted.
T2 Airline & Airport Lounges:
- The new Plaza Premium Lounges (
luxury pay-in lounges) at both Arrivals (pre-security)  & Departures (post-security at gate A3).
- Lufthansa's connected Senator & Business Lounges at gate A1.
- United Global First lounge is near gate B46.
- SilverKris and Singapore lounges are in Lounge B2, near gate B44; 
- Plaza Premium and Air Canada Maple Leaf Lounges are in Lounge B3, near gate B44.


Terminal 3 of Heathrow has two levels:  NOTE:  As of September 14, 2016 Delta Air Lines ues Terminal 3 for all of its U.S & Canada-bound flights (as well as  Virgin Atlantic.)
    Ground Level /Check-in of T3  connects by escalators down to sub-level for the Heathrow Express train (stopping at T4). Change at Heathrow Central to 'Connect' trains, the Underground and Central Bus Station.
Near the check-in entrances are Travelex currency exchange & VAT refunds.  Behind them are the check-in facilities - divided by check-in Zones A through H (Zone E is in the center).  After checking in - Zones C/D & E, F, G lead by separate escalators up to food, drink & shops, with two security checkpoints and nearby access to the Virgin Upper Class Wing - while escalators at Zones B & A, and stairs/elevators opposite Zones C & E lead straight to Departures.
   Level 1 (Departures- pre-security) of T3 houses some shops, cafe, currency exchange, with access to Lounges (American & Virgin Atlantic Revivals) at right end. After security check, you enter the Departure Lounge:
   Level 1 (The Departure Lounge - post-security) offers a wide selection of food, drink & shop & duty-free concessions, airline service desks, currency exchange, VAT refunds, ATM cash machines, and Information counter, multi-faith prayer room, pharmacy, family lounge & play area mailbox, as well as access to departures gates:
- Gates 1-11, a 10-minute walk ,with Cafe Italia & Lounges C & E:  Emirates at  Lounge E; Cathay Pacific at Lounge C. New Club Aspire opened Oct. 2016 near Gate 9 - accessible to premium airline passengers of participating airlines; cardholders of Collinson’s lounge membership programs including Priority Pass, LoungeKey and Lounge Club; and day pass customers purchasing access directly via Swissport’s website.
- Gates 13-22, a 20-minute walk; with Lounges F & H:  British Airways, Emirates, Executive & No.1 lounge at Lounge  F;   Admirals Club & Virgin Clubhouse at Lounge H; 
- Gates 23-29 (including gates 24a through 24e), a 10-minute walk. A Family Lounge is at gate 22.
- Gates 30-55, a 25-minute walk, with Cafe Italia.
    Ground Level /Arrivals houses baggage claim carousels 1 - 11, as well an information counter (with meeting point next to it), banking facilities, DutyFree, and Customs in the secured area, with a few services in the unsecured area; and access to the Underground, Central Bus Station, and trains to London & to Terminals 4 & 5.  NOTE: digital smart screens at baggage caroussels for real-time updates on price & availability of transport options into London feature the language of the arriving flight. 
- The new Delta Arrivals Lounge offers shower rooms, free WiFi, business center, food & drink, & butler services.
- The new American Airlines Arrivals Lounge for for premium passengers is a calm oasis, offering 29 spa-like shower rooms, express clothes-pressing service, a business center & meeting room, and fresh and healthy food (dietary requirements are met).

Terminal 4 of  Heathrow - recently upgraded - is located to the south of the southern runway, next to the cargo terminal - connected to T1 & T3 (and later to the new T2).  Its International Departure lounge with over 800 LED lights mimics natural changes in daylight and creates great ambiance. 
   Level 2 /Check-in level with mezzanine: Level 2 has near the two center entrances 2 cafes, baggage wrap, the Excess Baggage Co. & W.H. Smith, along with currency exchange. Check-in Zones A - H are divided into: Zones A  - D (left), and Zones E - H (right). Near Zones D & E are the oversize baggage areas, while near Zone G is the walkway to the Hilton Hotel).  Services include the airline desks, currency exchange (Travelex & Moneycorp), ATM cash machine, and a repack area.  From the escalators near Zone F is access to the Mezzanine, with internet facility & the Yotel.  Between Zones D & E is the common Security check, leading to the Departures Lounge.
   Level 2 /Departures Lounge:
Right after Customs are two information points, each with ATM cash machines and currency exchange.
- To the right are more information points, various concessions, and gates 10 & 11;  with access near gate 11 to gates 12-17, a 5-minute walk, and near gate 21 access to gates 22-25 (a 15-minute walk). Stairs & elevator near World Duty free lead down to the Etihad lounge near .
- To the left are various concessions, information point, seating areas, escalator down to smoking area & airline desks; and escalator/ elevator up to Air India & Malaysia Airlines lounges.
   The Baggage Claim level houses carousels 1A - 8, with an information counter and customs in the center & World dutyfree, leading to the Arrivals public area, which houses Costa & WHSmith, Information counter; rental car desks, banking facilities, and offers outside onward travel choices. and access to Valet & short-stay parking.
Airline lounges at T4: Air India (reached from gates 1b/1a);  Etihad (near Apostophy (elevator down); Falcon Gold Gulf Air (near Pret A Manger); Malysa Airlines (near Pret A Manger, take escalator up); Qatar Airways Premium (near entrance to gates 11-20); and  Skyteam (near World Duty Free) and the luxury Plaza Premium Lounge (a pay-in lounge available to all passengers).

Terminal 5 of  Heathrow - closest to motorway A3044 -features glass walls & roof, has four levels and houses 60 aircraft stand. T5 serves British Airways & Iberia only and is used by British Airways as their global hub. T5 is located at the western edge of the Airport, between the two runways.  T5 also has its own multi-story carpark, and the long-stay car park for business passengers is linked to the terminal by a personal rapid transit system. 
T5 consists of a Main Terminal witth A gates, connecting in turn to separate buildings housing 5B & 5C gates -linked by underground people movers (TTS).

    Level 3 /Check-in of T5 is divided into Zones A - J (west to east) - with Zone E in the center and separate security checks between Zones B-C & G-J, leading to departures. In the Center is WHSmith, information counters, World dutyfree, and access to British Airways SkyFlyers Solo, banking facilities, VAT reund, check-in counters & self-check-in machines, multi-faith prayer room & pharmacy.
    Level 2 /Departures of T5 has access to A gates A1-23 (10 mins) with transit to: B gates* (15 mins) & C gates* (20 mins). This level houses some food, drink & retail concessions, banking & VAT facilities, Information counter, and Airline lounges of British Airways Galleries Lounges North & South and its York & Lancaster rooms next to gate A4, & British Airways Customer Services. The new pay-in Aspire Lounge & Spa (accessible to Priority Pass members and all paying passengers) is near Gate 18.
- * 'Terminal' 5B gates B32 - B48 are accessible by elevator from World Duty-free (opposite of gate A12 ).
- * 'Terminal' 5C gates C52-C66 are accessible by elevator from  World Duty-Free in the center. It houses information desk, a multi-faith prayer room, pharmacy, ATM & British Airways customer service.
    Ground Level / Arrivals houses in the secured area baggage claim carousels 1 - 11, World Duty-Free and some other services. The public area includes the British Airways Arrivals lounge, hotel reservation center, banking facilities, Airport Information desk, ticket sales for transportation, & lost & Found (west end).
    Ground Level /Arrivals (onward travel) - Arriving passengers will find Information desks and escalators/ elevators down to the Heathrow Express for Terminal 4 change at Heathrow Central, as well as connecting trains; and to the Underground.  This level  houses the British Airways Arrivals lounge, banking facilities, rental car desks, lost property, meeting point, special assistance, tourist information and British Hotel reservation center. Outside of it are bus stops 1 - 31 for various means of transportation,  and 4 access points for parking structure P T5).  The taxi stand is in the center.
   T5 now has digital smart screens for real-time updates on price & availability of transport  options into London  (installed at baggage carousels). Screens will feature the language of the arriving flight. 

Connecting from a Republic of Ireland, Channel Islands or Isle of Man Flight to an International Flight at either Terminals 1 or 5:
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Connecting within Terminal 1: Arrivals & Departures are both on the first floor, with a short walk between them. Check-in zones A through K are clearly marked by illuminated yellow cubes. The Information screen near the entrances will sow you which zone you need. After check-in pass through security control as early as possible to get to the departure lounge & gates.
  - Connecting from Terminal 1 to other terminals: For transfer options see ‘Transportation between Terminals’ above. Upon arrival follow signs for ‘Arrivals’ and pick up your baggage and take it to thee in arrivals concourse. Choose your transportation to your departure terminal, follow signs to ‘Departures’ and proceed to the checkin area. After checking in you need to get through the security checkpoint as soon as possible to get to the departure lounge & gates.
  - Connecting within Terminal 5: Follow signs for Arrivals on the ground level, pick up your luggage and proceed via a short walk & escalator or elevator  to Departures, where you check in for your next flight. Go through security checkpoint as soon as possible to get to the departure lounge and gates.
  - Connecting from Terminal 5 to other terminals: Upon arrival, look for signs for your flight connection (a person with two planes), free buses with take you to your departure terminal. Once you are at your destination terminal your hand baggage will be check and  must conform to EU & Uk regulations. Proceed then through security checkpoint; all non-UK residents who have goods to declare need to call a staff member prior to passing security check. Airline ticket counters are past security. When you arrive at the departure lounge, check the screens for your flight.