London Heathrow LHR Airport Terminal Map Overview

Main Terminal / Concourses at London Heathrow LHR Airport

London Heathrow International Airport: Check-in, Passenger Terminal Layout, Getting Around, Transfer between international flights, International Arrivals Procedure; Terminal Details, & Connecting from a Republic of Ireland, Channel Islands or Isle of Man Flight to an International Flight at either Terminals 1 or 5:  

NEW:  Customer service with a smile is now provided by the trained blue-suited 'Heathrow Helpers'' -  who will be at hand providing information and support to travelers.

Check-in:  locations, self-service, online & time
Check-in location:  (a) At T1 & T4 -  first level; at T3 - ground level; (b) at T5 top level - use any one of the 96 self-service check-in kiosks or staffed check-in desks. Check-in zones for T1, T3 & T4 are listed on the Airport's  'Check-in information' screens (marked by illuminated yellow cubes). 
Online check-in is available from most of the major international airlines:
Check-in time prior to scheduled flight: 3 hours for long-haul & El Al flights; 2 hour for European flights; 90 minutes for UK & Ireland flights.
When checking in at the kiosk, generate & attach baggage tags to your bags and then drop them off on the 'self-service bag drop'.
New baggage check-in technology for self-service baggage drop has arrived at Terminal 3 - it is anticipated to be used in other terminals as well.

The passenger terminal complex at London Heathrow International now consists of five passenger terminals - T1, T2, T3, T4 and T5 (with Main Terminal 5A & satellites 5B & 5C). T1 & T2 are connected by pedestrian bridge; T1 & T3 are a short walk from each other - with new T2 in the center; Terminals 4 & 5 are served by a free underground Heathrow Express train (which also serves T1 & T3), and by shuttle buses.
NOTE:  Work is proceeding on a system of tunnels underneath the Airport - linking T5 to the other terminals & integrating the baggage system for baggage transfer of all terminals underground. Bags will be tracked along their journey, expediting their transfer.

Getting Around at LHR:

Transfer time connecting between two international flights - taking into consideration the time you spend on average, from the time you land at Heathrow, take a transfer bus, go through hand baggage check and security check, airline check-in desk, until you arrive at the departure lounge - your average transfer time from terminal to terminal is as follows: 
(a) from Terminal 1 - transfer within T1 45 mins; to T3 75 mins; to T4 60 mins; to T5 120 mins.
(b) from Terminal 2 - T1 & T2 are connected by link bridge; transfer within T2 is 1 hr; transfer to T1 or T3 90 mins.
(b) from Terminal 3 - transfer within T3 60 mins; to T1 75 mins;  to T4 90 min.;  to T5 120 mins. 
(c) from Terminal 4 - transfer within T4 45 mins; to T1 60 mins; to T3 90 mins; to T5 120 mins. 
(d) from Terminal 5 - transfer within T5 45 mins; to either T1, T3, or T4 - 120 mins.
International arrivals procedure: After passport inspection, non-UK residents need to proceed to baggage claim, pick up bags & go through customs & re-check-in bags.  Also, if you are a non-UK resident & have goods to declare to Customs, use the nearby telephone located prior to security to contact a staff member. 

TERMINAL DETAILS for Terminals 1 - 5 
NOTE:  After the considerable airline moves up to late October 2014 among the terminals, each terminal states their current airlines - It is, however, vital that passengers contact their airline prior to departure as to their current terminal location. 

1. Terminal 1 of Heathrow
serves mostly UK & Ireland flights. British Airways uses currently T1 for its flight to Amman, Baku, Beirut, Cairo, Hannover, Luxembourg, Lyon, Marseille, & Rotterdam.  Other airlines at T1: Cyprus, Egyptair, El Al, Germanwings, Icelandair, Swiss International,  TAM, TAP, Transaero & US Airways.
Level 1 /Departure Lounge - reached via entrance from check-in, after going through security check - this area has numerous shops, restaurants, & services, including banking facilities, Star Alliance and Servisair lounges, airline desks, multi-faith prayer room, pharmacy, & play area.
Access to gates, lounges, and estimated walking time:  (a) to the West o the Departure lounge are gates 2-8 with British Airways International & British Airways UK & Ireland lounges (20 mins); and gates 74-90  with Aer Lingus lounge (25 mins; (b) Northeast (near Harrods) are gates 16-21 (5 mins); (c) to the east, near the prayer rom, are gates 31-49 with El Al King David lounge (15 mins) - all gate areas offer some services.
Ground level /Arrivals (Onward Travel)  is partitioned betwen the secure area of Arrivals with baggage claim, and the public area with services amenities. Escalators down take you to the Underground, the Heathrow Express, Connect Trains, and to Terminals 4 & 5.  An elevator up gets you to the Arrivals lounge.  Services include: Airline & arrivals lounges, British Hotel reservation center with shop & collect pickup poin; banking, rental car desks, information counter, meeting point, priority eating, ticket sales for train & hotel bus, & tourist information counter. 
Outside, on the center island are bus stops 1 - 5 and include buses for on-&-off Airport parking, hotel, on-&-off Airport rental cars, group travel. 
Ground level /Arrivals (International)  is also partioned between the secured area of the baggage claim (carousels 1 - 5) and the public area with services and amenities.  UK & Ireland arrivals are at the left near the Exces Baggage Company. 
Level 1 & Mezzanine /Arrivals UK & Ireland:  The entrance area is divided into Zones H - J and has a secure area with Cusoms and Security in the center.  Those arriving from the gats find bggage carousels 8-9 + 10-12 in the secure area.  Services iclude airline & arrivals loungee,airline service desks, banking facilities, VAT refunds, Information counter, pharmacy, & repack area.

Currently a pedestrian bridge connects T2  to T1.

2.  New Terminal 2, 'The Queen's Terminal', with its 522 meter satellite pier opened June 2014, upon completion of its first phase of construction - now able to handle up to 20M passengers annually (the second phase is to be completed by 2019).  It offers a Central bus station for city connections.  All of its intended 27 airlines have now completed their move in T2.
T2 is currently served by Aegean, Aer Lingus, Air Canada, Air China, Air New Zealand, Austrian, Avianca, Brussels, Croatia, Ethiopian, EVA,   LOT Polish, Lufthansa,   SAS Scandinavian, Singapore, South Arican, United, & Virgin Atlantic airlines.  Aer Lingus code-shares with many of T2's airlines;  Virgin Atlantic Little Red offers numerous daily flights to Edinburgh, Aberdeen & Manchester; Germanwings offers flights to Germany with Star Alliance connections.
.A total of 50 new shops & restaurants are now in place, and the 26 Airlines intended for T2 have now moved in. 
Airline & Airport Lounges presently available at T2:
The new Plaza Premium Lounges (
luxury pay-in lounges) at both Arrivals (pre-security)  & Departures  (post-security)areas.
Lufthansa's connected Senator & Business Lounges
Air Canada Maple Leaf Lounge includes a spa-like shower.
The four check-in zones A, B C & D, run front to back - each zone with their specific airlines:
Zone A: Air Canada, Air China, EVA Air, Singapore, Thai, Turkish.
Zone B: Austrian, Brussels, Croatia, Germanwings, LOT Polish, Lufthansa, Swiss.
Zone C: Aer Lingus, Virgin Atlantic Little Red (domestic)
Zone D: Aegean, Air New Zealand, ANA All Nippon, Asiana, Avianca, Egypt Air, Ethiopian, SAS Scandinavian, South African, TAP Portugal & United Airlines.
Time needed for Flight Connections:  On arrival at Heathrow, follow Flight Connection signs.  If connecting flights within Terminal 2, you would need about one hour. If connecting to either T1 or T3 you need 90 minutes.  However, if you don't need tto ake Flight Connection route,  you get to T1 via link bridge;  to T3 by underground walkway (10 mins), and to T4 & T5 by the Heathrow Express transfer bus in the central Heathrow station for T1, T2 & T3. All routes are signposted.
T2 has its own short-stay carpark  (T2's post code is TW6 1EW).

3. Terminal 3 of Heathrow accommodates over 18 million passengers a year, and is currently served by American, British Airways (only flights to Barcelona, Budapest, Vienna & Warsaw), Cathay Pacific, Delta, Emirates, Finnair, Iran Air, JAL Japan, Middle East, Oman Air, Pakistan International, Qantas, Royal Jordanian, Srilankan, Thai Airways, Turkish, Turkmenistan, US Airways, Virgin Atlantic, Vueling airlines.  Virgin Atlantic has its own check-in area called 'Zone A' featuring a large sculpture & atrium. Note that (a) Delta's Atlanta flights) have moved from T4 to T3
Ground Level /Check-in is divided into Zones A - H leading up to Departures, shops, food & drink, at several locations, as well as down to the Heathrow Express for Terminal 4 change at Heathrow Central, to Connect trains, th Underground and Central Bus Station.
Level 1 /Departures - Check-in:  This level offers American Airlines & Virgin Atlantic Revivals lounges, banking facilities (right end), & Virgin Upper Class Wing (left end), multi-faith prayer room, information counter, pharmacy, VAT refund, Special Assistance, and shops & food /drink.  After Security check is access to departures gates.
Level 1 /Departure Lounge:  Aside from a wide selection of shops and food & drink, it offers airline service desks, banking facilities, VAT refund, commercial export, Information counter, multi-faith prayer rom, play areas (Lounge A) and the following lounges:
Lounge A - Family lounge - gate 22;  Lounge B - SAS London lounge - gates 13-22
Lounge C - Cathay Pacific lounge - gates 1-11;  Lounge D - Silver Kris lounge - gates 1-11
Lounge E - Emirates lounge - gates 1-111;  Lounge F - British Airways lounge, Executive lounge, No. 1 lounge.
Lounge H - Admirals Club & Virgin Clubhouse - gates 13-22.
Access to gates, lounges, and estimated walking time:  (a) at left end - to gates 23-29 (10 mins) to gates 30-43 (20 mins);  (b) at center near Gucci: to gates 13-22 (20 mins) & lounges B,F,H;  (c) to gates 1-11at center near Rhubarb Restaurant (10 mins) & lounges C,D,E.
Ground Level /Arrivals has baggage claim carousels 1 - 11, as well an information counter, banking facilities, DutyFree,  and Customs in the secured area, with  a few services in the unsecured area; and access to the Underground, Central Bus Station, Terminal 1 walkway, and trains to London & to Terminals 4 & 5.
The new Delta Arrivals Lounge offers shower rooms, free WiFi, business center, food & drink, & butler services.

4. Terminal 4 of  Heathrow - which has been recently upgraded - is currently served by:  Aeroflot, Aeromexico, Air Algerie, Air Astana, Air France, Air India, Air Malta, Air Mauritius, Alitalia, Arik Air, Asiana, Azarbajan Hava, Biman Bangladesh, Bulgaria Air, China Eastern, China Southeren, Delta,  Etihad, Gulf Air, Jet Airways,  KLM,  Kenya, Korean, Kuwait, Libyan Arab,  Malaysia, Philippine, Qatar, Royal  Brunei, Royal Air Maroc, Saudi, Tarom, Transaero, Tunis Air, & Uzbekistan airlines.
T4 is located to the south of the southern runway, next to the cargo terminal - connected to T1 & T3 (and later to the new T2).  Its International Departure lounge with over 800 LED lights mimics natural changes in daylight and creates great ambiance.
Level 1 & Mezzanine /Check-in: The center with Cafe Nero and two entrances on either side has to the left  Zones A - D and to the right Zones E - H (with banking& VAT services, prayer room & repack area), with escalators leading down to the Mezzanine level (with desks for Hilton & Yotel,  & Wheterspoon). Between ZoneD & E is security check leading to departures.
Level 1 /Departures Lounge, post-security offers a good numbers of shops & restaurants, banking facilities, information counter, pharmacy, play area, and
Airline lounges:
Air India (reached from gates 1b/1a);  Etihad (near Apostophy (elevator down); Falcon Gold Gulf Air (near Pret A Manger); Malysa Airlines (near Pret A Manger, take escalator up); Qatar Airways Premium (near entrance to gats 11-20); and  Skyteam (near World Duty Free). 
The luxury Plaza Premium Lounge
(a pay-in lounge) will be completed by Spring 2015.
Access to Gates:  (a) left of security check, near WHSmith: gates 1a, 1b & 1C; & across gates 6a & 6b, with nearby access to gates 2-5 (30 mins); 
(b) right of security check: near gate 21 with access to gates 22-25 (15 mins); and near gate 10, near Caviar House, access to gates 11-30 (10 mins).
Ground Level & Mezzanine is divided into the secured area with baggage carousels 0,1a /1b, & 2 - 8.  The Center houses baggage reclaim, Information counter, banking facilities & World Duty-free.  The public area, offers rental car counters, left baggage, banking facilities, information counter, WHSmith, Costa and on opposite sides access to the Underground and to Heathrow Express for Terminals 1 & 3, and trains to London. The Mezzanine level can be reached via escalator and includes the Yotel and Wetherspoon.
Ground level /Arrivals /Onward Travel:  After exiting the Ground level (on either side of Wetherspoon you find the following bus & coach stop allocations numbers:
Local & TfL Buses:  at 6–7, 482, 490, 555, 557
Hotel shuttles: at 10; Hotel Hoppa: at 11;
Express Coach – National Express: at 12–14; Group travel pick up: at 16–17;
Rental Car shuttles (on airport):  at 2 - (Avis, Budget, Europcar National, Alamo, Enterprise, Hertz)
Rental Car shuttles (off airport): at 23 - (Dollar Thrifty, Sixt)
Parking shuttles (on airport): at 3 (Business and long stay, Help Bus)
Parking shuttles (off airport): at 21 (Click Park, Purple Parking, Purple Parking Business, Reeds).

5. Terminal 5 of  Heathrow features glass walls & roof, has four levels and houses 60 aircraft stand and currently serves British Airways & Iberia. It is used by British Airways as their global hub; however, note that it moved its Barcelona flight on Oct.26, 2014 to T3, and moved its Belfast & Dublin Flights from T1 into T5.  T5 is located at the western edge of the Airport, between the two runways.  T5 also has its own multi-story carpark, and the long-stay car park for business passengers is linked to the terminal by a personal rapid transit system.  Terminal 5 consists of a Main Terminal witth A gates, connecting from A gates to separate buildings housing B & C gates -linked by underground people movers (TTS).
Level 2 /Check-in is divided into Zones A - H (west to east) - with Zone E in the center and separate security checks between Zones B-C & G-H, leading to departures. Aside from some food & drink and retail concessons, it offers banking & VAT facilities, and the British Airways Sky Flyers Solo.
Level 2 /Departures leads after security check is access to A gates (10 mins) with transit to: B gates (15 mins) & C gates (20 mins). This level houses some food, drink & retail concessions, banking & VAT facilities, Information counter, and Airline lounges of British Airways (Concorde Room at east end; and Galleries Lounge North at west end.
Level 1 /Gate level - A gates:  Gates A1-7 at west (10 mins); Gates A18-23 at east (10 min)/ gates A8-17 are north, with transit to B gates (15 mins) & C gates (20 mins) near 'EAT'.   World Duty-Free is in the center, either side offers  a host of concessions, banking facilities, Information desk,, play area, and British Aiways customer service, and the British Airways Galleries Lounge South near gates A16-17.
B gates B32 - B48 surround WHSmith/World Duty-Free in the center.
C gates C52-C57 and C61-C66 are on each side of WHSmith/World Duty-Free in the center.
Ground Level / Arrivals houses in the secured area baggage claim carousels 1 - 11, World Duty-Free and some other services. The public area includes the British Airways Arrivals lounge, hotel resevation center, banking facilities, Airport Information desk, ticket sales for transportation, & lost & Found (west end)

Connecting from a Republic of Ireland, Channel Islands or Isle of Man Flight to an International Flight at either Terminals 1 or 5:
1. Connecting within Terminal 1: Arrivals & Departures are both on the first floor, with a short walk between them. Check-in zones A through K are clearly marked by illuminated yellow cubes. The Information screen near the entrances will sow you which zone you need. After check-in pass through security control as early as possible to get to the departure lounge & gates.
2. Connecting from Terminal 1 to other terminals: For transfer options see ‘Transportation between Terminals’ above. Upon arrival follow signs for ‘Arrivals’ and pick up your baggage and take it to thee in arrivals concourse. Choose your transportation to your departure terminal, follow signs to ‘Departures’ and proceed to the checkin area. After checking in you need to get through the security checkpoint as soon as possible to get to the departure lounge & gates.
3. Connecting within Terminal 5: Follow signs for Arrivals on the ground level, pick up your luggage and proceed via a short walk & escalator or elevator  to Departures, where you check in for your next flight. Go through security checkpoint as soon as possible to get to the departure lounge and gates.
4. Connecting from Terminal 5 to other terminals: Upon arrival, look for signs for your flight connection (a person with two planes), free buses with take you to your departure terminal. Once you are at your destination terminal your hand baggage will be check and  must conform to EU & Uk regulations. Proceed then through security checkpoint; all non-UK residents who have goods to declare need to call a staff member prior to passing security check. Airline ticket counters are past security. When you arrive at the departure lounge, check the screens for your flight.

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