London Heathrow LHR Airport Terminal Map Overview

Main Terminal / Concourses at London Heathrow LHR Airport

London Heathrow International Airport: Check-in information, Passenger Terminal Layout, Getting Around (Transfer between international flights & International Arrivals Procedure); Terminal Details, & Connecting from a Republic of Ireland, Channel Islands or Isle of Man Flight to an International Flight at either Terminals 1 or 5:  

Check-in:  locations, self-service, online & time

1. Check-in locations at:  T1:  first level; T2: level 5;  T3 - ground level; T4: first level; and T5: top level - use any one of the 96 self-service check-in kiosks or staffed check-in desks. Check-in zones are listed on the Airport's  'Check-in information' screens (marked by illuminated yellow cubes). 
2. Online check-in is available from most of the major international airlines:
3. Check-in time prior to scheduled flight: 3 hours for long-haul & El Al flights; 2 hour for European flights; 90 minutes for UK & Ireland flights.
4. When checking in at the kiosk, generate & attach baggage tags to your bags and then drop them off on the 'self-service bag drop'.
5. New baggage check-in technology for self-service baggage drop has arrived at Terminal 3 - it is anticipated to be used in other terminals as well.

The passenger terminal complex at London Heathrow International now consists of five passenger terminals - T1 through T5 (main terminal 5A and  satellites 5B & 5C). T1 & T2 are connected by pedestrian bridge; T1 & T3 are a short walk from each other. T4 is south of T2, near the A30 road, while T5 is south-west of T3, at A3044 road. The terminals are served by the free underground Heathrow Express train, by the Heathrow Connect train, and by buses & coaches.  Free WiFi is offered throughout the terminals (network name: _heathrow Wi-Fi)
NOTE:  Work is proceeding on a system of tunnels underneath the Airport - linking T5 to the other terminals & integrating the baggage system for baggage transfer of all terminals underground. Bags will be tracked along their journey, expediting their transfer.
Customer service with a smile is now offered by the trained blue-suited 'Heathrow Helpers'' at hand to provide information and support to travelers.

Getting Around at LHR
Transfer time connecting between two international flights - taking into consideration the time you spend on average, from the time you land at Heathrow, take a transfer bus, go through hand baggage check and security check, airline check-in desk, until you arrive at the departure lounge - your average transfer time from terminal to terminal is as follows: 
   from Terminal 1 - transfer within T1 45 mins; to T3 75 mins; to T4 60 mins; to T5 120 mins.
   from Terminal 2 - T1 & T2 are connected by link bridge; transfer within T2 is 1 hr; transfer to T1 or T3 90 mins.
   from Terminal 3 - transfer within T3 60 mins; to T1 75 mins;  to T4 90 min.;  to T5 120 mins. 
   from Terminal 4 - transfer within T4 45 mins; to T1 60 mins; to T3 90 mins; to T5 120 mins. 
   from Terminal 5 - transfer within T5 45 mins; to either T1, T3, or T4 - 120 mins.
2. International arrivals procedure: After passport inspection, non-UK residents need to proceed to baggage claim, pick up bags & go through customs & re-check-in bags.  Also, if you are a non-UK resident & have goods to declare to Customs, use the nearby telephone located prior to security to contact a staff member. 

It is highly recommended that you check your flight status before you head to the Airport.

Terminal 1 of Heathrow - 
The following airlines will move flights up to June 2015 at different dates to specific destinations from Terminal 1 to:
   Terminal 3 - June 30, British Airways to Bilbao, Hannover, Luxembourg, Lyon, Marseille, Rotterdam;
   Terminal 5 - June 30, British Airways to Amman, Baku, Beirut, Cairo.
    Level 1 /Departure /Lounge of T1- The Departure level is divided into Zones A - J, (oversize baggage is in Zone Y)  After security check is access to  to the departure lounge with numerous shops, restaurants, & services, including banking facilities, Star Alliance and Servisair lounges, airline desks, multi-faith prayer room, pharmacy, & play area.  Follow signs to gates: 2-4, 6-8; 5, 74-76; 16-21, 77-90; and B gates B28, 29 & 37.
Access to gates, lounges, and estimated walking time:  (a) to the West o the Departure lounge are gates 2-8 with British Airways International & British Airways UK & Ireland lounges (20 mins); and gates 77-90  with Aer Lingus lounge (25 mins; (b) Northeast (near Harrods) are gates 16-21 (5 mins)  - all gate areas offer some services.
    Ground level /Arrivals (Onward Travel) of T1 is partitioned betwen the secure area of Arrivals with baggage claim, and the public area with services amenities. Escalators down take you to the Underground, the Heathrow Express, Connect Trains, and to Terminals 4 & 5.  An elevator up gets you to the Arrivals lounge.  Services include: Airline & arrivals lounges, British Hotel reservation center with shop & collect pickup point; banking, rental car desks, information counter, meeting point, priority eating, ticket sales for train & hotel bus, & tourist information counter.  
Outside, on the center island are bus stops 1 - 5 and include buses for on-&-off Airport parking, hotel, on-&-off Airport rental cars, group travel.
    Ground level /Arrivals (International) of T1  is also partioned between the secured area of the baggage claim (carousels 1 - 5) and the public area with services and amenities.  UK & Ireland arrivals are at left, near the Excess Baggage Company.
    Level 1 & Mezzanine / Arrivals UK & Ireland of T1:  The entrance area is divided into Zones H - J and has a secure area with Cusoms and Security in the center.  Those arriving from the gats find bggage carousels 8-9 + 10-12 in the secure area.  Services iclude airline & arrivals loungee,airline service desks, banking facilities, VAT refunds, Information counter, pharmacy, & repack area.

Terminal 2 - 'The Queen's Terminal' - with its 522-meter satellite pier 2B opened June 2014, upon completion of its first phase of construction - now able to handle up to 20M passengers annually (the second phase is to be completed by 2019).  
T2 Airlines serving T2: 
Air China, Singapore, EVA, South African, Avianca, United, Air Canada, Virgin Atlantic*, Aegean, Brussels, SAS, LOT Polsh, Lufhansa, Air New Zealand, Austrian, Croatia, Ehiopian, Icelandair, & Aer Lingus*.   *Aer Lingus code-shares with many of T2's airlines;  *Virgin Atlantic Little Red offers numerous daily flights to Edinburgh, Aberdeen & Manchester; and Germanwings offers flights to Germany with Star Alliance connections.
T2 has outside a Central bus station for city connections.   T2 also has its own short-stay carpark  (T2's post code is TW6 1EW).
    Level 5 of T2 is the Check-in Level  and houses four check-in zones A - D  (Zones A, B, & D also have separate Premium check-ins) - with 'Flying Chariot' and 'Costa' on opposite ends. Each zone is assigned specific airlines:
    Zone A: Air Canada, Air China, EVA Air, Singapore, Thai, Turkish.
    Zone B: Austrian, Brussels, Croatia, Germanwings, LOT Polish, Lufthansa, Swiss.
    Zone C: Aer Lingus, Virgin Atlantic Little Red (domestic)
    Zone D: Aegean, Air New Zealand, ANA All Nippon, Asiana, Avianca, Egypt Air, Ethiopian, SAS Scandinavian,  South African, TAP Portugal & United Airlines.
After check-in, passengers go through security check  and proceed to the Departure Lounge (surrounded by shops & restaurants), with access to boarding gates A at level 4 and separate gates B at Terminal 2B.
   Level 4 of T2 is the gate level
housing A gates A16-26 - gates A1-A5 are one level down; this level offers a cafe in the center, World duty-free, Boots, WHSmith and two lounges (Maple Leaf & United Club).   Satellite 2B houses B gates B28-B49.
   Level 1 of T2 is the Arrivals level - after passport control are 10 baggage claim belts and one outsize belt; leading to the customs clearance and World duty-free, into the public area with information desks, curency exchange, rental car counters, and to terminal exit, with access to Parking, buses, taxis, trains to London & T4 & T5, and transfer flights to T1 or T3.  The meeting point is in the center between the entrance doors.
   The Ground level of T2 is the Arrivals level for onward travelers -
offering acccess to the Underground, Central Bus Station, Terminals 1 & 3 and trains to London & Terminals 4 & 5.
   NEW:  Digital smart screens for real-time updates on price & availability of transport  options into London were installed at baggage carousels. Screens feature the language of the arriving flight. 
Time needed for Flight Connections:  On arrival at Heathrow, follow Flight Connection signs.  If connecting flights within Terminal 2, you would need about one hour. If connecting to either T1 or T3 you need 90 minutes.  However, if you don't need tto ake Flight Connection route,  you get to T1 via link bridge;  to T3 by underground walkway (10 mins), and to T4 & T5 by the Heathrow Express transfer bus in the central Heathrow station for T1, T2 & T3. All routes are signposted.
T2 Airline & Airport Lounges:
The new Plaza Premium Lounges (
luxury pay-in lounges) at both Arrivals (pre-security)  & Departures (post-security at gate A3) areas.
Lufthansa's connected Senator & Business Lounges at gate A1.
Air Canada Maple Leaf Lounge includes a spa-like shower.

Terminal 3 of Heathrow accommodates over 18 million passengers a year.  Airlines serving T3: US Airways, Vueling, Virgin Atlantic, Pakistan International, Srilankan, Turkish, Thai Airways, Turkmenistan, Qantas, Royal Jordanian, Middle East, British, Iran Air, Emirates, Finnair, Japan JAL, Delta, Oman, American, & Cathay Pacific.
    Ground Level /Check-in of T3 is divided into Zones A - H leading up to Departures, shops, food & drink, at several locations, as well as down to the Heathrow Express for Terminal 4 change at Heathrow Central, to Connect trains, th Underground and Central Bus Station.
    Level 1 /Departures - Check-in of T3:  This level offers American Airlines & Virgin Atlantic Revivals lounges, banking facilities (right end), & Virgin Upper Class Wing (left end), multi-faith prayer room, information counter, pharmacy, VAT refund, Special Assistance, and shops & food /drink.  After Security check is access to departures gates 1-11, 13-22 and 23-55 (including gates 24a through 24e). 
The Departure Lounge houses - aside from a wide selection of shops and food & drink - airline service desks, banking facilities, VAT refund, commercial export, Information counter, multi-faith prayer rom, play areas at Lounge A, and the following lounges:
    Lounge A - Family lounge - gate 22;  Lounge B - SAS London lounge - gates 13-22
    Lounge C - Cathay Pacific lounge - gates 1-11;  Lounge D - Silver Kris lounge - gates 1-11
    Lounge E - Emirates lounge - gates 1-111; 
    Lounge F - British Airways lounge, Executive lounge, No. 1 lounge
    Lounge H - Admirals Club & Virgin Clubhouse - gates 13-22.
Estimated walking time to gates & lounges:  (a) at left end - to gates 23-29 (10 mins) to gates 30-43 (20 mins);  (b) at center near Gucci: to gates 13-22 (20 mins) & lounges B,F,H;  (c) to gates 1-11at center near Rhubarb Restaurant (10 mins) & lounges C,D,E.
    Ground Level /Arrivals houses baggage claim carousels 1 - 11, as well an information counter, banking facilities, DutyFree,  and Customs in the secured area, with  a few services in the unsecured area; and access to the Underground, Central Bus Station, Terminal 1 walkway, and trains to London & to Terminals 4 & 5.  The new Delta Arrivals Lounge offers shower rooms, free WiFi, business center, food & drink, & butler services.
   Later in 2015  -T3 will get digital smart screens for real-time updates on price & availability of transport
options into London  (installed at baggage carousels). Screens will feature the language of the arriving flight. 

Terminal 4 of  Heathrow - which has been recently upgraded - is located to the south of the southern runway, next to the cargo terminal - connected to T1 & T3 (and later to the new T2).  Its International Departure lounge with over 800 LED lights mimics natural changes in daylight and creates great ambiance.
Airlines serving T4: Iberia, British, Delta, Qatar, Bulgaria, TAROM, Phlippine, Gulf Air, Uzbekistan, Libyan Arab, Azerbaijan Hava, Asiana, Malaysia, Kuwait, Air Mauritius, Air Malta, KLM, Korean, Air Astana, China Eastern, China Southern, Tunis Air, Aeroflot, Aeromexico, Royal Air Maroc, Kenya Airways, Air Algerie, Air France, Alitalia, Air India, Biman Bangladesh, Jet Airways India, Royal Brunei, Etihad, Vietnam & Saudia airlines.
   Level 2 /Check-in /Departure of T4 has two help points next to the two entrances. In the center is Cafe Nero, WHSmith and banking facilities, surrounded by check-in Zones A - H.  the Hilton Hotel access is past Zone F.  The Mezzanine level of T2 offers access to Valet & short-stay parking . After security check, you reach the Departure Lounge, with Worlddutyfree, banking and other services,  and the Departure Lounge - with access to gates 1a - 6b (left), gates 7 - 9 (center) and gates 10 - 21 (right)  Near gate 21 is a connector to gates 22-25.
   The Baggage Claim level houses carousels 1A - 8, with an information counter and customs in the center & Worlddutyfree, leading to the Arrivals public area, which houses Costa & WHSmith, Information counter; rental car desks, banking facilities, and offers outside onward travel choices. and access to Valet & short-stay parking.
Airline lounges at T4: Air India (reached from gates 1b/1a);  Etihad (near Apostophy (elevator down); Falcon Gold Gulf Air (near Pret A Manger); Malysa Airlines (near Pret A Manger, take escalator up); Qatar Airways Premium (near entrance to gates 11-20); and  Skyteam (near World Duty Free). 
The luxury Plaza Premium Lounge
(a pay-in lounge) was completed in Spring 2015.

Terminal 5 of  Heathrow features glass walls & roof, has four levels and houses 60 aircraft stand. T5 serves British Airways & Iberia only and is used by British Airways as their global hub. T5 is located at the western edge of the Airport, between the two runways.  T5 also has its own multi-story carpark, and the long-stay car park for business passengers is linked to the terminal by a personal rapid transit system.  Terminal 5 consists of a Main Terminal witth A gates, connecting in turn to separate buildings housing 5B & 5C gates -linked by underground people movers (TTS).
    Level 3 /Check-in of T5 is divided into Zones A - H (west to east) - with Zone E in the center and separate security checks between Zones B-C & G-H, leading to departures. In the Center is WHSmith, information counters, Worlddutyfree, and access to British Airways SkyFlyers Solo, banking facilities, VAT rfund, check-in counters & self-check-in machnes, multi-faith prayer room & pharmacy.
    Level 2 /Departures of T5 has access to A gates A1-23 (10 mins) with transit to: B gates (15 mins) & C gates (20 mins). This level houses some food, drink & retail concessions, banking & VAT facilities, Information counter, and Airline lounges of British Airways Galleries Lounges North & South and its York & Lancaster rooms next to gate A4, & British Airways Customer Services.  A new pay-in Lounge & Spa (an independent lounge by ALD & Swsport) -  available to all passengers - is (or will soon be)  located at Gate 18.
'Terminal' 5B gates B32 - B47 surround WHSmith /World Duty-Free in the center.
'Terminal' 5C gates C52-C66 are on opposite sides of WHSmith /World Duty-Free in the center. It houses inrmtion desk, a multi-fith prayer room, pharmacy, ATM & British Airways customer service.
    Ground Level / Arrivals houses in the secured area baggage claim carousels 1 - 11, World Duty-Free and some other services. The public area includes the British Airways Arrivals lounge, hotel reservation center, banking facilities, Airport Information desk, ticket sales for transportation, & lost & Found (west end).
    Ground Level /Arrivals (onward travel) - Arriving passengers will find Information desks and eescalators/ elevators down to the Heathrow Express for Terminal 4 change at Heathrow Central, as well as connecting trains; and to the Underground.  This level  houses the British Airways Arrivals lounge, banking facilities, rental car desks, lost property, meeting point, special assistance, tourist information and British Hotel reservation center. Outside of it are bus stops 1 - 31 for various means of transportation,  and 4 access points for parking structure P T5).  The taxi stand is in the center.
    Later in 2015 - T5 will get digital smart screens for real-time updates on price & availability of transport  options into London  (installed at baggage carousels). Screens will feature the language of the arriving flight. 

Connecting from a Republic of Ireland, Channel Islands or Isle of Man Flight to an International Flight at either Terminals 1 or 5:
1. Connecting within Terminal 1: Arrivals & Departures are both on the first floor, with a short walk between them. Check-in zones A through K are clearly marked by illuminated yellow cubes. The Information screen near the entrances will sow you which zone you need. After check-in pass through security control as early as possible to get to the departure lounge & gates.
2. Connecting from Terminal 1 to other terminals: For transfer options see ‘Transportation between Terminals’ above. Upon arrival follow signs for ‘Arrivals’ and pick up your baggage and take it to thee in arrivals concourse. Choose your transportation to your departure terminal, follow signs to ‘Departures’ and proceed to the checkin area. After checking in you need to get through the security checkpoint as soon as possible to get to the departure lounge & gates.
3. Connecting within Terminal 5: Follow signs for Arrivals on the ground level, pick up your luggage and proceed via a short walk & escalator or elevator  to Departures, where you check in for your next flight. Go through security checkpoint as soon as possible to get to the departure lounge and gates.
4. Connecting from Terminal 5 to other terminals: Upon arrival, look for signs for your flight connection (a person with two planes), free buses with take you to your departure terminal. Once you are at your destination terminal your hand baggage will be check and  must conform to EU & Uk regulations. Proceed then through security checkpoint; all non-UK residents who have goods to declare need to call a staff member prior to passing security check. Airline ticket counters are past security. When you arrive at the departure lounge, check the screens for your flight.

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