• MSY Airport Contact
  900 Airline Dr
  Kenner, LA 70062
  Phone: (504) 464-0831
  Email: mail@flymsy.com
  Website for New Orleans Louis Armstrong Airport: http://www.flymsy.com/
  
  

• MSY Airport Overview
  Louis Armstrong New Orleans International Airport (MSY) makes traveling to the Big Easy, well, easy. The airport changed its name to include Louis Armstrong in 2001 in honor of the New Orleans native’s 100th birthday. Over 10 major airlines service the airport with low fare airline, Southwest, handling the most passenger traffic. A medium-sized airport, MSY consists of a main terminal with a lower level baggage claim and an upper level ticketing lobby. Four concourses extend from the main terminal. Typically, New Orleans airport is hassle-free, but during Mardi Gras when the city is inundated with bead-crazy tourists, airport officials recommend that passengers arrive at the airport at least two hours before departure time. Louis Armstrong MSY airport is located in Kenner, La., approximately 11 miles from central New Orleans, so you can be soaking up the ambiance of Riverwalk and the French Quarter in no time at all.

• Baggage Carts / Skycap
  Baggage Carts and Skycaps are available to assist you with your luggage.
  
  

• Baggage Claim
  Baggage Claim is located in the main terminal.
  
  

• Banking / ATM Services
  Whitney National Bank is located in the Ticket Lobby next to the U.S. Post Office. Services offered include cash advances on credit cards, travelers checks, money orders, foreign currency exchange, and ATM machines. Hours of operation are:
  

• Business Services
  TravelEx America Business Center is open daily from 6:00 a.m. until 5:00 p.m. It is located in the MSY Ticket Lobby near the U.S. Post Office. It offers travel insurance, foreign money exchange, photocopies, fax services, emergency cash, and wire money transfers. The Money Gram section of the office closes at 4:30pm.
  
  

• Concourses
  Louis Armstrong New Orleans International Airport has one Main Terminal and 4 Concourse A, B, C, D.
  
  

• Emergency / Medical Services
  There is a Traveler’s Aid Booth (504) 464-3522 located in the East Baggage Claim. Traveler’s Aid provides assistance to travelers in distress and provide tourist information. The hours of this counter vary since it is staffed with volunteers.
  
  

• Flight Information Monitors
  Flight Information monitors are located throughout the terminal and concourses.
  
  

• Internet Access
  All payphones in the terminal have data jacks so you can use a laptop to connect to an internet service provider or a business intranet. The data jacks only support toll free numbers (i.e. 1-800 numbers).
  
  

• Lost & Found
  New Orleans Airport Operations retains items that have been lost in the public areas of the terminal (with the exception of the concourse Checkpoints which is operated by the Transportation Security Administration). The office is located on the Upper Level in the West Lobby near Concourse C. The office is open 24 hours a day. You can contact them at (504) 464-2671 or (504) 464-2672. Items that have been turned in to Lost and Found are donated to charity after 30 days.
  
  

• Mail Center / U.S. Post Office
  A post office is located in the MSY Ticket Lobby. Services include mailing packages and letters, purchasing stamps or money orders, renting post office boxes, and a 24-hour mail drop. There is also a mail drop in the east lobby near the women’s restroom.
  
  

• Main Terminal / Concourses
  Louis Armstrong New Orleans International Airport has one Main Terminal and 4 Concourse A, B, C, D.
  
  

• Meeting / Conference Rooms
  TravelEx America Business Center is open daily from 6:00 a.m. until 5:00 p.m. It is located in the Ticket Lobby near the U.S. Post Office.
  
  

• People With Special Needs / Persons With Disabilities
  The entire MSY airport is free of any architectural barriers to the handicapped. There are nine Telephone Display Devices (TDD) located throughout the airport. These phones can be found at the following locations: Gates D3, C4, B4, and A1; Baggage Claims 6 and 14; the West Lobby (2); and Delta’s Lobby. The Airport’s main TDD phone number is (504) 463-1057.
  
  

• Pets / Animals
  Animals are not permitted in the terminal at the Airport unless they are being used to assist disabled individuals, or are in proper pet carriers.
  
  

• Restrooms
  Restrooms are conveniently located throughout the terminal and concourses.
  
  

• Security
  For the latest Transportation Security Administration travel tips and prohibited items list click to the http://www.tsa.gov/public/
  
  

• Travelers Assistance
  General Information is located in the lower-level, baggage claim area of the terminal. Maps, regional information, bus schedules, and brochures are available as well as a courtesy paging phone. Volunteer Hospitality Ambassadors are on duty during busy times to provide assistance.
  
  

• Guest Services
  Airport Guest Services, Airport Information and Travelers Assistance
  Visitor Information Services are located in the West Lobby (504) 464-2752, in the West Terminal (504) 463-1020, in the East Baggage Claim (504) 465-8852. Each Information Counter is open from 8:00 a.m. to 9:00 p.m. daily. All Visitor Information Service Representatives are bilingual or multilingual. Passengers needing assistance in a foreign language, not provided by Visitor Information Services, can contact the Red Cross Language Bank 24 hours a day at (504) 586-8191. The Visitor Information Services are maintained by the Audubon Institute.
  
  There is a Traveler’s Aid Booth (504) 464-3522 located in the East Baggage Claim. Traveler’s Aid provides assistance to travelers in distress and provide tourist information. The hours of this counter vary since it is staffed with volunteers.
  
  Louis Armstrong New Orleans International Airport
  900 Airline Drive / Kenner, LA 70062 /
  (504) 464-0831
  Fax: (504) 465-1264
  TDD: (504) 463-1057
  mail@flymsy.com
  
  

Need to see information on another airport facility? Be sure to visit the iFly Airport Search page to select another airport and get details such as flight status and flight tracking, terminal maps, terminal services (food, bars, and shops), security wait times, weather, airport delays, destinations served and much more.