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Memphis (MEM) Airport


Travel Planning MEM Airport Parking
 
MEM Airport & Flight Info Traveler Help
  • MEM Airport Overview
    You have entered Elvis country at Memphis International Airport (MEM), located 12 miles southeast of downtown Memphis. Travelers from around the country and the world pass through the airport while making a pilgrimage to Graceland, Elvis’ 14 acre estate, which is only a handful of miles from the airport. Memphis airport is served by five major airlines and several regional jet services that operate out of three terminals. Northwest Airlines uses the airport as a hub and operates out of Terminal B. The other major presence at the airport is FedEx Express, which was founded at the airport in 1973. FedEx uses Memphis airport as its “Super Hub” making it the busiest cargo airport in the world. Travelers will encounter new amenities at MEM airport, as the aging terminal facilities recently went through a major renovation. But, never fear, the Elvis-themed gift shop is still open so you can grab that final souvenir before heading home.

  • Baggage Carts / Skycap
    Baggage carts are available for rent from the upper & lower drives and the parking garage as well as inside the terminal in all three baggage claim lobbies and gate concourses. Baggage cart rental is $2.00 with a 25 cent reward for returning cart to storage rack. The fee is payable with Cash ($1 or $5 bills, 5, 10, 25-cent coins) with change given for amount over purchase, OR Credit Card (Visa, MasterCard, American Express, Discover). Skycap service is also available throughout the airport to persons needing special assistance.


  • Baggage Claim
    The baggage claim areas for incoming flights are generally as follows:

    Terminal A
    • Delta Airlines
    • America West Express

    Terminal B
    • Continental Express
    • Northwest Airlines/KLM
    • US Airways

    Terminal C
    • AirTran Airways
    • American/Canadian
    • Northwest Airlink/Express Airlines 1
    • United Express

    Due to unforeseen conditions, this may change without notice.


  • Banking / ATM Services
    AmSouth has a branch inside the airport in the passenger connector between concourse B & A. The Bank is staffed 8 am - 3:30 pm Monday - Friday. Phone 901-762-5950. Teller Machine available otherwise. Automatic Teller Machines for three local Banks are located in Ticket Lobby “B” next to the Aviation Historical Room. (Across from USAirways ticket counter). Available daily, 24 hrs.

    First Tennessee Bank ATM also accepts:
    MasterCard
    Visa
    Cirrus
    Most
    Plus
    Discover/Novus
    GulfNet

    National Bank of Commerce ATM also accepts:
    MasterCard
    Visa
    Cirrus
    Most
    Plus
    Discover/Novus

    Union Planters Bank ATM also accepts:
    American Express
    MasterCard
    Visa
    Cirrus
    Plus
    Most
    Discover/Novus

    American Express has an Express Cash Machine for Traveler’s Checks located in Concourse “B” past Gate B-8, next to Starbucks Coffee.

    Northwest Airlines Federal Credit Union has an office in Ticket Lobby “C”; Open 8am - 5pm, Monday through Friday. They also have an ATM in Concourse “B” past Gate B-8. The NWA ATM accepts Visa, Plus, MasterCard, Cirrus, Amex, Discover.


  • Currency Exchange
    Foreign Currency Exchange is available for most countries except those that are currently restricted. Currency for the following countries is usually always available for walk-ups:

    Australia
    Austria
    Belgium
    Canada
    Denmark
    France
    Germany
    Greece
    Holland
    Hong Kong (Availability varies)
    Italy
    Japan
    Mexico
    Norway
    Spain
    Sweden
    Switzerland
    United Kingdom

    Other currencies available but require 2-day advance notice.

    Coins are not sold for any foreign currency.
    Will buy only the following coins:
    Australian dollar
    Canadian dollar
    United Kingdom Pound


  • Business Services
    International Travel Insurance and Business Service Center provides a variety of services to business travelers. Located Ticket Lobby "B". Open Daily, 7 AM - 8:30 PM. Phone: (901) 922-8090.

    An additional location is offered in Concourse "B" near the International Arrivals/Departures area at Gate B-43. This Booth has services limited to International Travel Insurance and Business Service Center Foreign Currency Exchange, Travel Insurance, Travelers Check Sales, and Phone Card Sales. The Booth hours are 6 PM - 8 PM, daily.

    Services offered by International Travel Insurance and Business Service Center are:

    • Foreign Currency and Travelers Check Exchange
    • Mutual of Omaha Travel Insurance
    • Money Transfer / American Express Moneygram
    • Baggage Storage
    • Fax and Photocopy Services
    • Airline Ticket Collection (Teleticket)
    • Notary (Advance notice required)
    • Money Orders
    • Traveler Check Sales

    Conference Room:
    The Memphis Shelby County Airport Authority invites you to maximize your time by conducting your meetings at the Memphis International Airport.

    We now offer use of a new conference room for the traveling public. Inside the conference room we also offer data port connections and Internet access. It is an ideal place to conduct business away from the office. The conference room can be used to have meetings before or between trips, conduct interviews, conference calls, and make sales presentations, etc.

    Enjoy the comfort and convenience of our conference room as you meet your business needs.

    The Conference Room is conveniently located in the Work Center between Terminals A and B before security checkpoints. Please (901) 922-8000 between 8:00 a.m. and 4:30 p.m. Monday thru Friday to obtain pricing information and to make your reservation.

    Phone Cards:
    International Travel Insurance has six (6) Airport vending machines in the Airport to purchase Pre-Paid Phone Cards for long distance service. One machine is located in “C” concourse near Gate C12. There are three (3) machines in “B” concourse. One machine is located across from the Northwest World Club, the second machine is located near B12 and the last one is located near B35. The “A” concourse has one machine and it is located near A19. The machines accept U.S. currency only and you may buy phone cards for $10 for 20 minutes or $20 for 40 minutes. All machines dispense AT&T phone cards.

    Hotels and Meetings Rooms:
    Radisson Hotel, (901-332-2370) is located on the Airport's property, just a short shuttle ride away - 2411 Winchester Rd., 38116. It offers 211 rooms, outdoor heated pool, 2 tennis courts, dining facilities, exercise room, and meeting / banquet facilities.

    Dataports:
    Dataports are available throughout the airport.


  • Concourses
    There is a Main Terminal and three Concourses – A, B and C.


  • Emergency / Medical Services
    In case of emergency, dial 911.

    If you require first aid, there is a health station located in the Main Terminal.


  • Flight Information Monitors
    Flight Information monitors are located throughout the terminal and concourses.


  • International Travelers
    Memphis International Airport was granted Transit Without Visa Port-of-Entry status in 1995 by the U.S. Department of Justice, Immigration and Naturalization Service. This status benefits foreign travelers whose flight will connect through the Memphis International hub on their way to another foreign destination beyond the United States. These travelers will no longer be required to have a U.S. transit visa just to connect through the airport.

    International Travel Insurance And Business Service Center:
    International Travel Insurance and Business Service Center provides a variety of services to business travelers. Located Ticket Lobby ""B"". Open Daily, 7 AM - 8:30 PM. Phone: (901) 922-8090.

    An additional location is offered in Concourse ""B"" near the International Arrivals/Departures area at Gate B-43. This Booth has services limited to International Travel Insurance and Business Service Center Foreign Currency Exchange, Travel Insurance and Travelers Check Sales. The Booth hours are 6 PM - 8 PM, daily.

    Services offered by International Travel Insurance and Business Service Center are:
    • Foreign Currency and Travelers Check Exchange
    • Mutual of Omaha Travel Insurance
    • Money Transfer / American Express Moneygram
    • Baggage Storage
    • Fax and Photocopy Services
    • Airline Ticket Collection (Teleticket)
    • Notary (Advance notice required)
    • Money Orders
    • Traveler Check Sales


  • Internet Access
    Internet access is available via dataports located throughout the airport terminal and concourses.


  • Lost & Found
    All Lost and Found inquiries should be made to the Memphis Airport Authority Police available 24hrs at (901) 922-8050.
    Northwest and Mesaba customers may want to also inquire at (901) 922-8475.
    Delta inquires may be made to (901) 922-8475.

    For misplaced luggage, please link to your airline carrier.

    For local Memphis Baggage Service:
    Delta Memphis Baggage Service- please call (901) 922-8240
    Northwest/KLM and Mesaba Memphis Baggage Service- please call (901) 922-8475
    Continental- please call (901) 922-2515.
    Air Tran – please call (901) 922-8672.
    American- please call (901) 922-8325, Out Bound at (901) 922-3326.
    United-please call (901) 922-8689.
    U S Airways-please call (901) 922-8263.
    America West Express-please call (480)-693-4182



  • Main Terminal / Concourses
    There is a Main Terminal and three Concourses – A, B and C.

    Meeting Rooms/Conference Facitlites
    The Memphis Shelby County Airport Authority invites you to maximize your time by conducting your meetings at the Memphis International Airport.


  • Meeting / Conference Rooms
    MEM airport offers use of a new conference room for the traveling public. Inside the conference room we also offer data port connections and Internet access. It is an ideal place to conduct business away from the office. The conference room can be used to have meetings before or between trips, conduct interviews, conference calls, and make sales presentations, etc.

    Enjoy the comfort and convenience of our conference room as you meet your business needs.

    The Conference Room is conveniently located in the Work Center between Terminals A and B before security checkpoints. Please (901) 922-8000 between 8:00 a.m. and 4:30 p.m. Monday thru Friday to obtain pricing information and to make your reservation.

    Radisson Memphis Hotel – (901-332-2370) is located on the Airport’s property, just a short shuttle ride away - 2411 Winchester Rd., 38116. It offers 211 rooms, outdoor heated pool, 2 tennis courts, dining facilities, exercise room, and meeting / banquet facilities.


  • People With Special Needs / Persons With Disabilities
    Handicapped Access:
    Parking - There is designated, clearly marked handicapped parking available and there is no charge for handicap parking provided that you have a "hang tag" or appropriately designated license plate. On the blank side of your parking ticket- please write your "hang tag" handicap permit number, the expiration date, your license plate number, your drivers license number, home telephone number, and your signature. Please hand it to the person in the booth upon exiting. These parking spaces are located as follows:
    • Lower Level has 28 handicapped spaces in short term only.
    • Ground Level has 18 handicapped spaces in short term only.
    • Upper Level has 8 handicapped spaces in short term only.
    • Handicapped Parking is also available for the traveling public along the passenger drive in arrivals and departures. Upper Level has 3 spaces and Lower Level has 4 spaces.

    Elevators:
    Elevators are located in all three (3) Terminals (A, B and C) as follows:
    • Terminal A - Elevator is located in Delta Baggage Claim area (West side), through double doors.
    • Terminal B - Elevator is located on Main Terminal, Ticket Level, behind PK's Restaurant (formerly known as Perkins).
    • Terminal C - Elevator is located in American Baggage Claim (East side), through single door.

    Wheelchairs:
    Wheelchairs are available by contacting Skycaps through the various Airlines. Skycaps will also assist with luggage and any other packages.


  • Pets / Animals
    Animals are not permitted in the terminals at the Airport unless they are being used to assist disabled individuals, or are in proper pet carriers.

  • Restrooms
    All restrooms are equipped for Handicapped Accessibility.


  • Security
    For the latest Transportation Security Administration travel tips and prohibited items list click to the http://www.tsa.gov/public/


  • Smoking
    Memphis International Airport has designated smoking areas just outside the terminal entrances on the ground and upper levels. The Budweiser Brew House Bar & Restaurant at Concourse “B” at the checkpoint allow smoking in both the bar and restaurant area. Smoking is not allowed on the patio.


  • Translation
    Foreign Language Translation:
    Northwest / KLM Royal Dutch Airlines provides interpreters in the Customs Clearance Facility and the boarding areas for international flights. Interpreters can accommodate Dutch, German, Arabic, Spanish and French speaking passengers.

    In addition, Northwest / KLM Royal Dutch Airlines has an agreement with the AT&T language line which puts passengers on the phone with an interpreter of any language in a matter of minutes.

    Transit Without Visa Port Of Entry Status:

  • Telephones
    Telephones accommodating the hearing-impaired (TDD) are located in several areas throughout the Airport. The TDD locations are as follows:

    • Gate A25 Telephone No. 396-8706
    • Gate B7 North Telephone No. 346-9496
    • Gate C16 Telephone No. 346-9202
    • Main Terminal (Near Cinnabon) Telephone No. 398-1652
    • Main Terminal (Near Gameroom) Telephone No. 398-1370


  • Guest Services
    Airport Guest Services, Airport Information and Travelers Assistance
    Airport Information Booths are located in the Main Terminal.

    Passenger Paging
    American Airlines (901) 922-8330
    Continental Express (901) 922-4628
    Delta Airlines (901) 922-8241
    Northwest/KLM/KLM Airlines (901) 922-8451
    Trans World Express (901) 922-8152
    United Airlines (901) 922-8688
    USAir (901) 922-8261
    AirTran (901) 922-8671
    America West Express (901)922-8241


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