• MEM Airport Contact
  2491 Winchester Rd
  Memphis, TN 38116
  Phone: (901) 922-8000
  Website for Memphis Airport: http://www.memphisairport.org/
  
  

• MEM Airport Overview
  You have entered Elvis country at Memphis International Airport (MEM), located 12 miles southeast of downtown Memphis. Travelers from around the country and the world pass through the airport while making a pilgrimage to Graceland, Elvis’ 14 acre estate, which is only a handful of miles from the airport. Memphis airport is served by five major airlines and several regional jet services that operate out of three terminals. Northwest Airlines uses the airport as a hub and operates out of Terminal B. The other major presence at the airport is FedEx Express, which was founded at the airport in 1973. FedEx uses Memphis airport as its “Super Hub” making it the busiest cargo airport in the world. Travelers will encounter new amenities at MEM airport, as the aging terminal facilities recently went through a major renovation. But, never fear, the Elvis-themed gift shop is still open so you can grab that final souvenir before heading home.

• Baggage Carts / Skycap
  Baggage carts are available for rent from the upper & lower drives and the parking garage as well as inside the terminal in all three baggage claim lobbies and gate concourses. Baggage cart rental is $2.00 with a 25 cent reward for returning cart to storage rack. The fee is payable with Cash ($1 or $5 bills, 5, 10, 25-cent coins) with change given for amount over purchase, OR Credit Card (Visa, MasterCard, American Express, Discover). Skycap service is also available throughout the airport to persons needing special assistance.
  
  

• Baggage Claim
  The baggage claim areas for incoming flights are generally as follows:
  
  Terminal A
  • Delta Airlines
  • America West Express
  
  Terminal B
  • Continental Express
  • Northwest Airlines/KLM
  • US Airways
  
  Terminal C
  • AirTran Airways
  • American/Canadian
  • Northwest Airlink/Express Airlines 1
  • United Express
  
  Due to unforeseen conditions, this may change without notice.
  
  

• Banking / ATM Services
  AmSouth has a branch inside the airport in the passenger connector between concourse B & A. The Bank is staffed 8 am - 3:30 pm Monday - Friday. Phone 901-762-5950. Teller Machine available otherwise. Automatic Teller Machines for three local Banks are located in Ticket Lobby “B” next to the Aviation Historical Room. (Across from USAirways ticket counter). Available daily, 24 hrs.
  
  First Tennessee Bank ATM also accepts:
  MasterCard
  Visa
  Cirrus
  Most
  Plus
  Discover/Novus
  GulfNet
  
  National Bank of Commerce ATM also accepts:
  MasterCard
  Visa
  Cirrus
  Most
  Plus
  Discover/Novus
  
  Union Planters Bank ATM also accepts:
  American Express
  MasterCard
  Visa
  Cirrus
  Plus
  Most
  Discover/Novus
  
  American Express has an Express Cash Machine for Traveler’s Checks located in Concourse “B” past Gate B-8, next to Starbucks Coffee.
  
  Northwest Airlines Federal Credit Union has an office in Ticket Lobby “C”; Open 8am - 5pm, Monday through Friday. They also have an ATM in Concourse “B” past Gate B-8. The NWA ATM accepts Visa, Plus, MasterCard, Cirrus, Amex, Discover.
  
  

• Currency Exchange
  Foreign Currency Exchange is available for most countries except those that are currently restricted. Currency for the following countries is usually always available for walk-ups:
  
  Australia
  Austria
  Belgium
  Canada
  Denmark
  France
  Germany
  Greece
  Holland
  Hong Kong (Availability varies)
  Italy
  Japan
  Mexico
  Norway
  Spain
  Sweden
  Switzerland
  United Kingdom
  
  Other currencies available but require 2-day advance notice.
  
  Coins are not sold for any foreign currency.
  Will buy only the following coins:
  Australian dollar
  Canadian dollar
  United Kingdom Pound
  
  

• Business Services
  International Travel Insurance and Business Service Center provides a variety of services to business travelers. Located Ticket Lobby "B". Open Daily, 7 AM - 8:30 PM. Phone: (901) 922-8090.
  
  An additional location is offered in Concourse "B" near the International Arrivals/Departures area at Gate B-43. This Booth has services limited to International Travel Insurance and Business Service Center Foreign Currency Exchange, Travel Insurance, Travelers Check Sales, and Phone Card Sales. The Booth hours are 6 PM - 8 PM, daily.
  
  Services offered by International Travel Insurance and Business Service Center are:
  
  • Foreign Currency and Travelers Check Exchange
  • Mutual of Omaha Travel Insurance
  • Money Transfer / American Express Moneygram
  • Baggage Storage
  • Fax and Photocopy Services
  • Airline Ticket Collection (Teleticket)
  • Notary (Advance notice required)
  • Money Orders
  • Traveler Check Sales
  
  Conference Room:
  The Memphis Shelby County Airport Authority invites you to maximize your time by conducting your meetings at the Memphis International Airport.
  
  We now offer use of a new conference room for the traveling public. Inside the conference room we also offer data port connections and Internet access. It is an ideal place to conduct business away from the office. The conference room can be used to have meetings before or between trips, conduct interviews, conference calls, and make sales presentations, etc.
  
  Enjoy the comfort and convenience of our conference room as you meet your business needs.
  
  The Conference Room is conveniently located in the Work Center between Terminals A and B before security checkpoints. Please (901) 922-8000 between 8:00 a.m. and 4:30 p.m. Monday thru Friday to obtain pricing information and to make your reservation.
  
  Phone Cards:
  International Travel Insurance has six (6) Airport vending machines in the Airport to purchase Pre-Paid Phone Cards for long distance service. One machine is located in “C” concourse near Gate C12. There are three (3) machines in “B” concourse. One machine is located across from the Northwest World Club, the second machine is located near B12 and the last one is located near B35. The “A” concourse has one machine and it is located near A19. The machines accept U.S. currency only and you may buy phone cards for $10 for 20 minutes or $20 for 40 minutes. All machines dispense AT&T phone cards.
  
  Hotels and Meetings Rooms:
  Radisson Hotel, (901-332-2370) is located on the Airport's property, just a short shuttle ride away - 2411 Winchester Rd., 38116. It offers 211 rooms, outdoor heated pool, 2 tennis courts, dining facilities, exercise room, and meeting / banquet facilities.
  
  Dataports:
  Dataports are available throughout the airport.
  
  

• Concourses
  There is a Main Terminal and three Concourses – A, B and C.
  
  

• Emergency / Medical Services
  In case of emergency, dial 911.
  
  If you require first aid, there is a health station located in the Main Terminal.
  
  

• Flight Information Monitors
  Flight Information monitors are located throughout the terminal and concourses.
  
  

• International Travelers
  Memphis International Airport was granted Transit Without Visa Port-of-Entry status in 1995 by the U.S. Department of Justice, Immigration and Naturalization Service. This status benefits foreign travelers whose flight will connect through the Memphis International hub on their way to another foreign destination beyond the United States. These travelers will no longer be required to have a U.S. transit visa just to connect through the airport.
  
  International Travel Insurance And Business Service Center:
  International Travel Insurance and Business Service Center provides a variety of services to business travelers. Located Ticket Lobby ""B"". Open Daily, 7 AM - 8:30 PM. Phone: (901) 922-8090.
  
  An additional location is offered in Concourse ""B"" near the International Arrivals/Departures area at Gate B-43. This Booth has services limited to International Travel Insurance and Business Service Center Foreign Currency Exchange, Travel Insurance and Travelers Check Sales. The Booth hours are 6 PM - 8 PM, daily.
  
  Services offered by International Travel Insurance and Business Service Center are:
  • Foreign Currency and Travelers Check Exchange
  • Mutual of Omaha Travel Insurance
  • Money Transfer / American Express Moneygram
  • Baggage Storage
  • Fax and Photocopy Services
  • Airline Ticket Collection (Teleticket)
  • Notary (Advance notice required)
  • Money Orders
  • Traveler Check Sales
  
  

• Internet Access
  Internet access is available via dataports located throughout the airport terminal and concourses.
  
  

• Lost & Found
  All Lost and Found inquiries should be made to the Memphis Airport Authority Police available 24hrs at (901) 922-8050.
  Northwest and Mesaba customers may want to also inquire at (901) 922-8475.
  Delta inquires may be made to (901) 922-8475.
  
  For misplaced luggage, please link to your airline carrier.
  
  For local Memphis Baggage Service:
  Delta Memphis Baggage Service- please call (901) 922-8240
  Northwest/KLM and Mesaba Memphis Baggage Service- please call (901) 922-8475
  Continental- please call (901) 922-2515.
  Air Tran – please call (901) 922-8672.
  American- please call (901) 922-8325, Out Bound at (901) 922-3326.
  United-please call (901) 922-8689.
  U S Airways-please call (901) 922-8263.
  America West Express-please call (480)-693-4182
  
  

• Main Terminal / Concourses
  There is a Main Terminal and three Concourses – A, B and C.
  
  Meeting Rooms/Conference Facitlites
  The Memphis Shelby County Airport Authority invites you to maximize your time by conducting your meetings at the Memphis International Airport.
  
  

• Meeting / Conference Rooms
  MEM airport offers use of a new conference room for the traveling public. Inside the conference room we also offer data port connections and Internet access. It is an ideal place to conduct business away from the office. The conference room can be used to have meetings before or between trips, conduct interviews, conference calls, and make sales presentations, etc.
  
  Enjoy the comfort and convenience of our conference room as you meet your business needs.
  
  The Conference Room is conveniently located in the Work Center between Terminals A and B before security checkpoints. Please (901) 922-8000 between 8:00 a.m. and 4:30 p.m. Monday thru Friday to obtain pricing information and to make your reservation.
  
  Radisson Memphis Hotel – (901-332-2370) is located on the Airport’s property, just a short shuttle ride away - 2411 Winchester Rd., 38116. It offers 211 rooms, outdoor heated pool, 2 tennis courts, dining facilities, exercise room, and meeting / banquet facilities.
  
  

• People With Special Needs / Persons With Disabilities
  Handicapped Access:
  Parking - There is designated, clearly marked handicapped parking available and there is no charge for handicap parking provided that you have a "hang tag" or appropriately designated license plate. On the blank side of your parking ticket- please write your "hang tag" handicap permit number, the expiration date, your license plate number, your drivers license number, home telephone number, and your signature. Please hand it to the person in the booth upon exiting. These parking spaces are located as follows:
  • Lower Level has 28 handicapped spaces in short term only.
  • Ground Level has 18 handicapped spaces in short term only.
  • Upper Level has 8 handicapped spaces in short term only.
  • Handicapped Parking is also available for the traveling public along the passenger drive in arrivals and departures. Upper Level has 3 spaces and Lower Level has 4 spaces.
  
  Elevators:
  Elevators are located in all three (3) Terminals (A, B and C) as follows:
  • Terminal A - Elevator is located in Delta Baggage Claim area (West side), through double doors.
  • Terminal B - Elevator is located on Main Terminal, Ticket Level, behind PK's Restaurant (formerly known as Perkins).
  • Terminal C - Elevator is located in American Baggage Claim (East side), through single door.
  
  Wheelchairs:
  Wheelchairs are available by contacting Skycaps through the various Airlines. Skycaps will also assist with luggage and any other packages.
  
  

• Pets / Animals
  Animals are not permitted in the terminals at the Airport unless they are being used to assist disabled individuals, or are in proper pet carriers.
  

• Restrooms
  All restrooms are equipped for Handicapped Accessibility.
  
  

• Security
  For the latest Transportation Security Administration travel tips and prohibited items list click to the http://www.tsa.gov/public/
  
  

• Smoking
  Memphis International Airport has designated smoking areas just outside the terminal entrances on the ground and upper levels. The Budweiser Brew House Bar & Restaurant at Concourse “B” at the checkpoint allow smoking in both the bar and restaurant area. Smoking is not allowed on the patio.
  
  

• Translation
  Foreign Language Translation:
  Northwest / KLM Royal Dutch Airlines provides interpreters in the Customs Clearance Facility and the boarding areas for international flights. Interpreters can accommodate Dutch, German, Arabic, Spanish and French speaking passengers.
  
  In addition, Northwest / KLM Royal Dutch Airlines has an agreement with the AT&T language line which puts passengers on the phone with an interpreter of any language in a matter of minutes.
  
  Transit Without Visa Port Of Entry Status:
  

• Telephones
  Telephones accommodating the hearing-impaired (TDD) are located in several areas throughout the Airport. The TDD locations are as follows:
  
  • Gate A25 Telephone No. 396-8706
  • Gate B7 North Telephone No. 346-9496
  • Gate C16 Telephone No. 346-9202
  • Main Terminal (Near Cinnabon) Telephone No. 398-1652
  • Main Terminal (Near Gameroom) Telephone No. 398-1370
  
  

• Guest Services
  Airport Guest Services, Airport Information and Travelers Assistance
  Airport Information Booths are located in the Main Terminal.
  
  Passenger Paging
  American Airlines (901) 922-8330
  Continental Express (901) 922-4628
  Delta Airlines (901) 922-8241
  Northwest/KLM/KLM Airlines (901) 922-8451
  Trans World Express (901) 922-8152
  United Airlines (901) 922-8688
  USAir (901) 922-8261
  AirTran (901) 922-8671
  America West Express (901)922-8241
  
  

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