• MSP Airport Contact
  4300 Glumack Drive
  St. Paul, MN, MN 55111
  Phone: (612) 726-8100
  Website for Minneapolis-St Paul Airport: http://www.mspairport.com/msp/
  
  

• MSP Airport Overview
  For the last four years, Minneapolis-St.Paul International Airport (MSP) in Minnesota has been ranked as one of best large airports in the U.S. and the world by several customer satisfaction surveys. The reasons for such high marks include the airport’s spacious Lindbergh Terminal, a wide assortment of shops and restaurants and the ease of navigating the airport. However, as a fortress hub for Northwest Airlines, passengers are less satisfied with the high fares that are associated with one airline controlling approximately 80 percent of all passenger traffic. Other major domestic airlines that service Minneapolis MSP airport include America West, American, Continental, Delta, Frontier, Midwest, United and US Airways, and together with Northwest these airlines offer nonstop flights to over 175 domestic and international destinations. MSP airport is located within 30 minutes of both downtown Minneapolis and St. Paul. And, if you have an urge for over-the-top shopping, the infamous Mall of America is just a few minutes away. The general info line for the MSP terminal, open 8am-10pm, everyday of the year is 612-726-5555.

• Baggage Carts / Skycap
  Baggage Carts and Skycaps are available to assist you with any luggage or special needs.
  
  

• Baggage Claim
  Baggage claim is located on the lower level of the Lindbergh terminal and in the main area of the Humphrey Terminal.
  
  

• Banking / ATM Services
  ATMs are located throughout the terminal and concourses.
  
  

• Business Services
  Self-serve business centers offer travelers private work stations with dataports. Fax capability, travel insurance, FedEx service, postage machines and ATMs are also available at these sites. The centers are located throughout the Lindbergh Terminal on Concourses C, D, E, F and G and in the main concessions area just inside security.
  
  

• Concourses
  The Lindbergh Terminal is composed of a Main Terminal and and 7 Concourses A, B, C, D, E, F, G.
  
  

• Emergency / Medical Services
  For immediate assistance, call 911 from any pay phone or pick up any black courtesy phone located throughout the Lindbergh Terminal. Courtesy phones are located on each concourse, on the Ticketing Level, at the entrance to the main concessions area of Northstar Crossing and in each parking facility. In the Lindbergh Terminal, the Airport Police Operations Center is located on the Baggage Claim Level, near carousel 14. A 24-hour dispatcher is available at 612-726-5577 or 911.
  
  

• Flight Information Monitors
  Flight Information monitors are located throughout the terminal and concourses.
  
  

• International Travelers
  Both the Lindbergh Terminal and the Hubert H. Humphrey Terminal provide service for international flights, U.S. Customs and U.S. Immigration and Naturalization.
  
  

• Internet Access
  For those without a laptop, Internet kiosks are available on Concourses C through G. Wireless Internet Access is available in most public areas of the Lindbergh Terminal once you pass security. Following are some questions and answers to help you get connected while awaiting your flight:
  
  

• Lost & Found
  The airport’s Lost and Found office is located on the Lindbergh Terminal’s Mezzanine Level, one floor up from the Ticketing Lobby, across from security checkpoint 5.
  
  

• Mail Center / U.S. Post Office
  There are a number of US Post Office mail centers to use throughout the main terminal.
  
  

• Main Terminal / Concourses
  The Lindbergh Terminal is composed of a Main Terminal and and 7 Concourses A, B, C, D, E, F, G.
  
  

• Meeting / Conference Rooms
  Pierson M. Grieve Conference Center:
  The Pierson M. Grieve Conference Center provides a professional environment for the busy traveler to conduct meetings on the fly. The facility can be used as a tool for effective time management and your business needs. The center is equipped with first-class amenities and services, from communication equipment to catered meals. The conference center serves both the traveling public and non-travelers who have meetings there.
  
  The conference center is conveniently located at the Minneapolis-St. Paul International Airport’s Lindbergh Terminal on the Mezzanine level, above Chili’s Too restaurant and the entrance to Concourse F.
  
  

• People With Special Needs / Persons With Disabilities
  Wheel Chair Availability:
  Airlines provide wheelchairs for use throughout the Lindbergh and Humphrey terminals. Mention your need for a wheelchair in the terminal when you make your flight reservation. Most airlines have information about wheelchair access and other services available upon request.
  
  Travelers Assistance (TA) volunteers can help with wheelchair requests while you are in the airport. TA volunteers may be reached by calling 612-726-5500. If you arrive at the airport without a wheelchair reservation through your airline, you may check out a wheelchair at the information booth on the Tram Level or at the security checkpoints. When you arrive at a security checkpoint, you may also ask to speak with a security supervisor and alert that person to your need for a wheelchair.
  
  Electric Carts:
  Electric carts are available to transport travelers who are elderly or disabled throughout the Lindbergh Terminal. Two companies at MSP provide this service: Northwest Airlines contracts with Globe Aviation Services, while all other airlines contract with Primeflight Aviation Services. In response to customer input, the ""cart stop"" approach was recently adopted at MSP to provide the best electric cart service to the traveling public. The cart stops are clearly marked with signs above blue chairs imprinted with the disabilities logo. The electric carts are scheduled to pick up passengers every 10-15 minutes. You will find “cart stops” directly inside security and at every gate along the C, D, E, F and G concourses. Consult your airline for services elsewhere.
  
  Electric carts operated by Globe Aviation Services display signs on the cart indicating which concourses they serve. Carts operated by Primeflight Aviation Services do not display signs because its carts are not assigned to a specific concourse. Please be sure to ask cart drivers if they are going your way before getting onto a cart.
  
  Electric cart service is not available at the Humphrey Terminal.
  
  Rest Rooms:
  All restrooms at the Lindbergh and Humphrey Terminals are equipped with extra-wide stalls and side grab bars. There are six companion care/unisex restrooms at the Lindbergh Terminal. One is located in the family room near the entrance to Concourse C, two others are near gates C1 and C23, one is located at each end of the Baggage Claim Level, and one is in the Tunnel Level approaching the Short Term parking ramp.
  
  There are three companion care/unisex restrooms at the Humphrey Terminal. On the first floor, the restroom is located across from the Airport Police Office, between doors 3 and 4. On the second floor, there are restrooms across from gates H4 and H6.
  
  Telecommunication Devices:
  
  All pay telephones in the Lindbergh Terminal are hearing aid compatible. Phones with TDD capability can be found in several locations:
  
  * Ticketing Level: exit doors 2 and 6
  * Baggage Claim: exit door 3
  * Northstar Crossing: North end of shopping area
  * Concourse A: food court between A1 & A2
  * Concourse C: gates C2 and C9
  * Concourse D: gate D4
  * Concourse E: gate E6
  * Concourse F: gate F2
  * Concourse G: gate G6
  Phones with TDD capability at the Humphrey Terminal are located on each end of the terminal on the first and second levels.
  
  Accessibility Guide/Travelers Assistance:
  
  Volunteers are available to assist travelers with special needs. The Travelers Assistance main office and waiting area is located near the entrance to Concourse C. The information desks are located at the:
  
  * Ticketing Level between exit doors 3 and 4
  * Entrance to Concourse A
  * Concourse C across from gate C12
  * Entrance to Concourse E
  * Entrance to Concourse F
  * Baggage Claim Level near doors 2 and 5
  
  There is also an information booth on the Tram Level, near the Tram and exits to parking. At the Humphrey Terminal, the Travelers Assistance booth is located on the first floor near the ticketing area, between doors 3 and 4.
  
  Parking:
  Parking for people with disabilities is available on every level of the Red, Blue, Green, Gold and Short Term ramps at the Lindbergh Terminal, and on all levels at the Humphrey Terminal. Lindbergh and Humphrey Short-Term parking ramps can accommodate vehicles up to 8 feet 2 inches tall. Vehicle clearance is 7 feet in the general ramps. Handicapped parking is located near the entrances to the terminals and is available at general parking rates. Valet parking at the Lindbergh Terminal can accommodate vehicles up to 7 feet with handicap permits, but cannot accommodate vehicles with a wheelchair lift.
  
  

• Pets / Animals
  Animals are not permitted in the terminal at the Airport unless they are being used to assist disabled individuals, or are in proper pet carriers.
  
  

• Restrooms
  Restrooms are conveniently located throughout the terminal and concourses.
  
  

• Security
  For the latest Transportation Security Administration travel tips and prohibited items list click to the http://www.tsa.gov/public/
  
  

• Travelers Assistance
  General Information is located in the lower-level, baggage claim area of the terminal. Maps, regional information, bus schedules, and brochures are available as well as a courtesy paging phone. Volunteer Hospitality Ambassadors are on duty during busy times to provide assistance.
  
  

• Guest Services
  Airport Guest Services, Airport Information and Travelers Assistance
  
  Travelers Assistance
  Travelers Assistance (TA) is a program of the Metropolitan Public Airport Foundation , a non-profit organization serving the airport and aviation-related causes. TA services are provided by volunteers at several locations throughout the Lindbergh Terminal. Volunteers direct people within the airport, provide information about airlines and airport amenities, answer questions about local accommodations and tourist attractions, and assist travelers with special needs. In addition, the TA program offers translation/interpreter services, infant supplies in times of emergency, and a comfortable waiting area for people who are using our services.
  
  The Travelers Assistance main office is located near the entrance to Concourse D. Additional information booths are located at the Lindbergh Terminal on the Ticketing Level near exit door 3, near the entrance to Concourse F, near the entrance to Concourse E, on Concourse C across from gate C-12, near the entrance to Concourse A, and on the Baggage Claim Level near exits doors 2 and 5. The TA booth at the Humphrey Terminal is located on the main level between doors 2 and 3.
  
  Main Office hours:
  8 a.m. to 8 p.m. daily, closed on some holidays.
  
  Phone: 612-726-5500
  FAX: 612-726-5236
  
  

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