• PHL Airport Contact
  6999 Essington Ave
  Philadelphia, PA 19153
  Phone: (215) 685-0333/4
  Email: comments@phl.org.
  Website for Philadelphia Airport: http://www.phl.org/
  
  

• PHL Airport Overview
  Located in Philadelphia, the fifth largest city in the U.S. that’s known as the nation’s birthplace, the Philadelphia International Airport (PHL) gets a lot of traffic from both Philly residents and tourists. The airport is approximately seven miles from downtown Philadelphia and is connected to the city by SEPTA’s high speed rail line. It is a major international and domestic hub for US Airways, but over twenty airlines service Philadelphia airport offering nonstop flights to numerous domestic and international destinations. The airport is a sprawling complex with six different terminal facilities: Terminals A West and East, Terminal B/C, Terminal D, Terminal E and Terminal F. Terminal F was opened in June 2001 and offers 38 gates for regional and commuter jets, and Terminal A West houses a new international hall opened in 2003. It’s quite a trek, even with a shuttle, between Terminal A and Terminal F, so veteran travelers recommend budgeting an extra 30 minutes if you’re connecting from an international flight to a regional one. Terminal B/C, where US Airways primarily operates, houses the Philadelphia Marketplace, a large food, beverage and retail gallery. Throughout all of PHL’s terminals, be on the lookout for the airport’s extensive art displays featuring arts, crafts, design and photography by artists from Philadelphia and around the world.

• Baggage Carts / Skycap
  Baggage carts are available throughout the Airport to assist passengers with their baggage for a fee of $3.00, which can be paid for with credit cards. These carts are free to arriving international passengers in the U.S. Customs area of Terminal A-West. Skycap service is available throughout the airport.
  
  

• Baggage Claim
  There are 6 Baggage Claim areas (A-West, A-East, B/C, D, E and F) with walkways connecting to their corresponding terminals and easy access to the parking structures.
  
  

• Banking / ATM Services
  ATMs are located throughout the terminal and concourses. Currently, there are fifteen (15) Automated Teller Machine (ATM) locations throughout the Airport. These locations are as follows:
  

• Business Services
  The UPS Store, located on the Terminal A/B Connector, offers copying, faxing, shipping, and related services for the business traveler. Data ports are located in every terminal. The Euro Cyber Café in Terminal D offers kiosks for Internet access. The Airport Marriott, which is accessed via the Terminal B pedestrian bridge, has data ports available for public use. Currency One on the A/B Connector offers faxing and notary public services. Laptop Lane located in the A/B Connector offers computers with Internet access, as well as other business services.
  
  

• Concourses
  There are 5 interconnected Terminals (A, B/C, D, E and F) and 9 Concourse (A-West, A-East, B, C, D, E, F1, F2, F3).
  
  

• Emergency / Medical Services
  In an emergency, dial 911 from a courtesy phone, pay phone or cell phone.
  
  

• Flight Information Monitors
  Flight Information monitors are located throughout the terminal and concourses.
  
  

• International Travelers
  International Arrivals are located in the International Arrivals Hall located between Terminal A-West and the A-West Parking Garage.
  
  

• Internet Access
  Data ports are located in every terminal. The Euro Cyber Café in Terminal D offers kiosks for Internet access. The Airport Marriott, which is accessed via the Terminal B pedestrian bridge, has data ports available for public use. Laptop Lane located in the A/B Connector offers computers with Internet access, as well as other business services.
  
  

• Lost & Found
  The Airport’s central Lost & Found is located in the Communications Center, which can be accessed on the Departures Roadway between Terminals C and D.
  
  

• Mail Center / U.S. Post Office
  Self-service postal centers are located in both Terminals A-East and C. There are FedEx drop boxes in Terminal A, C, E, as well as a UPS drop box in Terminal C. The UPS Store on the passenger walkway between terminals A and B offers a variety of postal services.
  
  

• Main Terminal / Concourses
  There are 5 interconnected Terminals (A, B/C, D, E and F) and 9 Concourse (A-West, A-East, B, C, D, E, F1, F2, F3).
  
  

• People With Special Needs / Persons With Disabilities
  The Airport has a variety of accessible facilities and services. Elevators and escalators are located throughout the terminals and parking garages. Elevators have Braille signage and raised numbers. Accessible restrooms are located throughout the Airport and are identified by the International Symbol of Accessibility. Public telephone banks in the Airport are compliant with ADA (Americans with Disabilities Act) height specifications to facilitate use by individuals in wheelchairs. In addition, there are currently 22 telephones with Telecommunications Devices for the Deaf in various terminals. Directional signage to the nearest TDD is located at selected telephone banks. Automated Teller Machines (ATMs) with Braille instructions are located in each terminal. ATMs are equipped with earphone jacks for audio access.
  
  All access routes at the Airport have curb ramps to the terminals. Parking spaces designated ""handicapped"" can be used only by vehicles with the required license plate or placard visibly displayed. Such spaces are available in all parking areas.
  
  Elevators:
  Elevators and escalators are available between the lower and upper levels in the ticketing and baggage claim areas and in some concourse areas. Elevators are in each of the seven terminals and parking garages. Braille signage and raised numbers identify these services.
  
  Restrooms:
  Accessible restrooms are available throughout the main terminal area, in the concourse areas and baggage claim. Additionally, some facilities are equipped with children’s changing tables. Family restrooms are also located throughout the Airport.
  
  Telephones:
  Public telephone banks are located throughout the Airport complex and meet the Americans with Disabilities Act (ADA) height restrictions. Telephones with amplified volume controls are standard to most telephones, and all phones are hearing-aid compatible.
  
  Telecommunications Devices for the Deaf (TDD Phones):
  Currently, there are 22 public TDD phones located throughout the Airport. Locator signs for the closest TDD phones are positioned at each bank of telephones in the Airport.
  
  Wheelchairs:
  Wheelchairs and electric cart service are provided by the individual airlines. When making an airline reservation, make it known that you will need a wheelchair or electric cart to transport you through the airport. It is advisable to confirm this request prior to your departure day. Airline personnel at the Airport will facilitate this service. PHL has instituted a service to assist travelers with disabilities and elderly travelers who are already at the airport in obtaining wheelchair assistance. To utilize this service, please call 6700 from any white Information telephone in the airport (or TDD/TTY 215-937-6755).
  
  Moving Sidewalks:
  Moving sidewalks are located in Terminal A-West; on the passenger walkway connecting International Arrivals Hall to Terminal A-East; on the passenger walkway between Terminals A-East and B; between Terminals B and C behind the row of shops closest to the airfield; between Terminals C and D; and along the pedestrian bridges on the way to baggage claim in Terminals B, C, D, and E.
  
  Transportation:
  Buses that provide service to the Economy Parking Lot and between terminals are fully equipped to accommodate wheelchairs. Shuttle vans that are wheelchair accessible are also available upon request. The buses and specially-equipped vans are operated by Coach USA, which can be contacted at 215-365-3477. Any problems concerning shuttle bus service should be reported to the Airport Communications Center at 215-937-6937 (TDD 215-937-6755).
  
  Most rental car agencies require at least 72 hours notice for vehicles with hand controls. You should contact the agency directly.
  
  Picking up and Dropping off Passengers with Disabilities
  Those picking up passengers with disabilities are encouraged to park in the garages and meet passengers in baggage claim areas or just before the security checkpoints. Designated spaces for picking up passengers with disabilities are located on the Arrivals Roadway and are marked by the International Symbol of Accessibility. Elevators, which are located in all baggage claim areas, can be used to access the garages. If assistance is needed with transporting luggage, skycap service is available in all baggage claim areas.
  
  Designated temporary parking spaces are located on the Departures Roadway in front of each terminal. These areas are clearly marked with the International Symbol of Accessibility and are on accessible routes equipped with curb ramps to facilitate entering the terminal. Parking is allowed in these designated areas only for dropping off or picking up passengers. Vehicles may never be left unattended in front of the terminal building due to safety and security regulations, or they will be ticketed and towed. Vehicles such as wheelchair lift-equipped vans that are unable to enter the garages due to height limits may park in the Economy Lot.
  
  Parking:
  The Airport provides three parking options:
  1. Garage Parking A, B, C, D, E & F (hourly and long-term)
  2. Short Term Lots (Ground level at Baggage Claim A, B, C, D & E)
  3. Economy Lot
  
  The garages are accessed on the Arriving Flights Roadway. The Economy Lot is accessed on the Departing and Arriving Flights Roadways and is located at the far east end of the Airport, just beyond Terminal F.
  
  Handicapped parking spaces are available in the garages and Economy Lot, and are indicated by the international access symbol. To facilitate access to the terminals, elevators are located in the garages, and buses with wheelchair lifts provide service to and from the Economy Lot.
  
  Note: Oversize lift vehicles exceeding a height limit of 6 feet cannot enter the garages. These vehicles may be parked in the Economy Lot.
  
  Accessibility & ADA:
  Philadelphia International Airport is dedicated to meeting the needs of our travelers with disabilities. The Airport provides services and facilities that are designed to assist passengers in moving through the Airport safely and efficiently.
  
  Passengers with disabilities may request wheelchair assistance from the airlines. The airlines are required under the Air Carrier Access Act to provide wheelchair assistance upon request. If wheelchair assistance is not provided, then the passenger may request to speak with the airline’s Complaints Resolution Official (CRO). Each airline must have at least one CRO available at each airport during times of scheduled carrier operations. The CRO can be available by telephone.
  
  Complaints dealing with wheelchair availability or those alleging discriminatory treatment by air carrier personnel can be directed to the U. S. Department of Transportation’s Aviation Consumer Protection Division, which can be contacted as follows. (Hours are 700AM though 1100PM, EST.)
  
  Voice: 800-778-4838
  TTD/TTY: 866-754-4368
  airconsumer@ost.dot.gov
  Aviation Consumer Protection Division
  U. S. Department of Transportation
  400 7th Street, S.W., Room 4107
  Washington, D.C. 20590
  
  

• Pets / Animals
  Animals are not permitted in the terminals at the Airport unless they are being used to assist disabled individuals, or are in proper pet carriers.
  
  

• Restrooms
  Accessible restrooms are available throughout the main terminal area, in the concourse areas and baggage claim. Additionally, some facilities are equipped with children’s changing tables. Family restrooms are also located throughout the Airport.
  
  

• Security
  For the latest Transportation Security Administration travel tips and prohibited items list click to the http://www.tsa.gov/public/
  
  

• Smoking
  Smoking is NOT permitted in the Airport.
  
  

• Travelers Assistance
  General Information is located in the lower-level, baggage claim area of the terminal. Maps, regional information, bus schedules, and brochures are available as well as a courtesy paging phone. Volunteer Hospitality Ambassadors are on duty during busy times to provide assistance.
  
  

• Guest Services
  Airport Guest Services, Airport Information and Travelers Assistance
  For general airport, airline information and language assistance, the Airport Communications Center is available 24 hours a day, by calling (215) 937-6937 or TDD: (215) 937-6755.
  
  Airport Information Counters are located in each terminal. General information and assistance, worldwide airport operating conditions and weather updates are just a few of the technological and customer service options available to all passengers. This complimentary service is offered 24 hours a day in Terminals B and C and from 7:00 AM-11:00 PM in all other terminals.
  
  Passengers or visitors needing assistance in locating an individual may contact the Airport's paging system by using one of the white courtesy phones located throughout the Airport. Passengers or visitors needing medical or foreign language assistance may choose from the list of available numbers conveniently located above each of the white telephones.
  
  

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