• PHX Airport Contact
  3400 E Sky Harbor Blvd
  Phoenix, AZ 85034
  Phone: (602) 273–3300
  Website for Phoenix Sky Harbor Airport: http://phoenix.gov/AVIATION
  
  

• PHX Airport Overview
  Phoenix Sky Harbor International PHX Airport is located in Phoenix, Ariz., were the great expanse of blue sky is like a sea above the desert landscape. The airport is served by 24 major airlines and three commuter airlines providing nonstop flights to 89 cites in the U.S. and 17 cities in Canada, Mexico and Europe. There are three terminal buildings — Terminal 2, Terminal 3 and Terminal 4. Each terminal has its own parking garage, car rental facilities, shops, restaurants, services and ground transportation facilities. Free transportation between PHX terminals is provided by green and white inter-terminal shuttle buses. PHX airport recently opened a Stage & Go cell-phone lot where drivers wait in their vehicles, free of charge, while passengers deplane, pick up luggage and walk out to the curb – eliminating the need to circle the terminals. Phoenix International Airport was named the “Best Public Museum” in the August 2004 edition of Phoenix Magazine, because its extensive art collection is viewed by thousands of travelers who might never set foot in a museum.

• Baggage Carts / Skycap
  Luggage carts are available on the curb, ticketing, baggage claim and in the parking garages and can be taken through the security checkpoint, after inspection by the TSA, all the way to the gate. The cost is $3. Electric carts are available after screening at the checkpoint.
  
  

• Baggage Claim
  Baggage claim is located on the lower level of each corresponding terminal.
  
  

• Banking / ATM Services
  ATMs are located throughout the terminals and concourses.
  
  

• Business Services
  All of the Information Counters located throughout each of the terminals offer a variety of business services. The Counters sell stamps, business envelopes, and padded envelopes for the Mail Back program of security items (including lighters), phone cards, street maps, and internet cords. In addition to selling these items, the Counters will also transmit domestic and international faxes, receive incoming faxes, and photo copy documents. If needed one might also take advantage of the notary service, the rental of work stations in Terminal 4, and the Mail Back program.
  
  

• Concourses
  Phoenix Sky Harbor International Airport has three passenger terminal buildings — Terminal 2, Terminal 3 and Terminal 4. Each terminal has its own parking garage, car rental facilities, shops, restaurants, services and ground transportation facilities. Convenient and no-cost transportation between terminals is provided by an inter-terminal shuttle bus system.
  
  

• Emergency / Medical Services
  Dial 9-1-1 in an emergency.
  
  

• Flight Information Monitors
  Flight Information monitors are located throughout the terminal and concourses.
  
  

• Interfaith Chapel / Religious Options
  Sky Harbor Interfaith Chaplaincy - A Place of Comfort and Aid
  Travel is often a part of the most important and moving events of your life: your best friend’s wedding, your brother’s first baby, your grandmother’s 100th birthday! We know, too, that there are times you travel for more difficult reasons--the death of a beloved uncle, a friend’s quickly failing health or a troubling legal issue — or times you have to travel on a holy day.
  
  At times like these, Sky Harbor offers you a place of comfort and aid to reflect, regroup, rest or reach out.
  
  Our Mission
  Our mission is to give witness to the love, concern and understanding of God in this place. Our chapel allows travelers and employees to stop for quiet reflection and prayer and offers an opportunity for prayer for those working and traveling on their Sabbath.""Our chaplains offer a caring presence in moments of stress.""
  
  Our understanding professional and volunteer chaplains offer a caring presence in moments of stress. We’re there to help you relate faith to life, and to offer counsel and guidance and prayer with all, and for all, who pass through our door.
  
  In addition, the Sky Harbor Interfaith Chaplaincy provides:
  * emergency assistance to people needing help
  * response to airport emergencies and accidents
  * hosting of A.A. meetings every Friday in the chapel conference room.
  
  The All-Faiths Chapel is on level 3 in the Barry M. Goldwater Terminal 4.
  
  Hours and Services
  Individual mediation and reflection
  
  Days Hours
  Monday to Friday 5:00 a.m. to 5:00 p.m.
  Saturday 8:00 a.m. to 12:00 p.m.
  Sunday 9:00 a.m. to 1:30 p.m.
  
  Religious Services
  Description Day/Time
  Protestant Sunday, 11:30 a.m.
  Catholic Sunday, 12:30 p.m.
  Eastern Orthodox Sunday, 6:30 p.m.
  Islamic Jummah prayer Friday, 12:30 p.m.
  
  Airport AA Meeting Friday (chapel conference room) 12:15 p.m.
  
  Chaplaincy Phone: (602) 244-1346
  skyharbchap@juno.com
  General Information: (602) 273-3300
  
  

• International Travelers
  Since 1995, developing the international air service market for Phoenix has been a top priority. The results have been significant. On July 1, 1996, British Airways began daily nonstop service between Phoenix and London’s Gatwick Airport. Air Canada began daily nonstop service between Phoenix and Toronto, Canada on May 5th, 1997. In addition to several coastal cities in Mexico, America West Airlines now offers nonstop service to Monterrey, Mexico and to San Jose, Costa Rica. The Arizona-based carrier also offers nonstop flights to Calgary and Edmonton, Canada. Backed by the Aviation Department’s aggressive international marketing strategy, Phoenix Sky Harbor has brought the entire state of Arizona to the world.
  
  

• Internet Access
  If you have your own laptop with you, there are several phone stations in Terminal 3 and Terminal 4 with the ability to plug in a power cord for your computer. If you need to use the Internet, please visit one of the Information Counters; there you will be able to rent an internet cord. If you do not have a laptop with you, there is a stand alone computer center located in the Terminal 4 food court area. Here you can use your credit card to purchase time on the computer center with access to the Internet as well. As of right now, Sky Harbor only has a dial up Internet connection at these locations.
  
  

• Lost & Found
  If you believe that the item was misplaced at an airline ticket counter, past the security check points, or on the aircraft, please call the airline’s lost and found. If you believe the item was lost anywhere else at the airport, call Sky Harbor’s Lost and Found office at (602) 273-3300. However, in order to more successfully locate the lost item(s), Sky Harbor encourages individuals to call both the airline’s and Sky Harbor’s Lost and Found.
  
  

• Main Terminal / Concourses
  Phoenix Sky Harbor International Airport has three passenger terminal buildings — Terminal 2, Terminal 3 and Terminal 4. Each terminal has its own parking garage, car rental facilities, shops, restaurants, services and ground transportation facilities. Convenient and no-cost transportation between terminals is provided by an inter-terminal shuttle bus system.
  
  

• People With Special Needs / Persons With Disabilities
  Access Guide for People with Disabilities
  We’ve kept in mind the special needs of those travelers with disabilities by providing modern and accessible facilities and features.
  
  Accessibility
  * Curb cuts
  * Crosswalks
  * Sidewalks
  * Level entrances
  * Automatic Doors
  * Elevators
  * Ramped access to all lobbies and gate areas
  
  Wheelchair accessible telephones, automatic teller machines, accessible restrooms, and accessible drinking fountains are located throughout the terminals.
  
  Designated areas on inner curbs are located outside all terminals to enable vehicles with disability plates or placards to load or unload.
  
  The Transportation Security Administration now handles all security screening issues. If you have questions please visit the (TSA) Transportation Security Administration website.
  
  Accessible Phones:
  Hearing aid compatible, amplified and text telephones (TTY) are available in each terminal. TTY pay phones are located on each level and baggage claim in Terminals 2, 3, and 4. The local Relay number is 1-800-367-8939. To contact Aviation staff call 1-800-781-1010.
  
  Braille Menus:
  Braille menus are available upon request at restaurants in Terminals 3 and 4 and in the Lounge in Terminal 2.
  
  Parking:
  Automobile/Low Profile Vehicles
  Convenient parking is available for all vehicles displaying disability plates, placards, or decals. Designated spaces are located in the parking garage at each terminal.
  
  High Profile Vehicle Parking Locations
  * Terminal 2 Upper Level near elevators
  * Terminal 4 Lot at east end of terminal
  * East Long Term Lot east of Terminal 4
  * West Economy
  * Tonto Holiday Lot
  
  Getting to Town:
  Super Shuttle
  SuperShuttle is a shared-ride, fixed fare service. Lift-equipped vehicles are available (244-9000 or 1-800-331-3565 outside Arizona, (602) 243-7786/TTY).
  
  Phoenix Transit Bus:
  Red Line and #13 provide lift-equipped transportation to and from the airport and throughout the metropolitan area. For city-wide route information and schedules call 253-5000/ voice or 261-8208/TTY or pick up a copy of the Bus Book available at the Information Desk in any terminal.
  
  Dial-A-Ride:
  Available to seniors and people with disabilities seven days a week from 7 a.m. to 7 p.m.. To reserve your ride call 253-4000/voice or call the Arizona Relay Service 1-800-367-8939/TTY. Cabs and private van service are offered by several different companies in the Phoenix area. Also, many hotels and resorts offer free transportation for their guests to and from Sky Harbor. A courtesy phone center is located adjacent to the baggage claim areas at the passenger terminals or check with your accommodation provider for details.
  
  Getting Around:
  All Phoenix inter-terminal buses are lift-equipped and accessible as per ADA requirements.
  
  Rental Cars with Hand Controls:
  Available from Avis and Hertz car rentals at no extra charge. Advance notice is recommended by Avis. Hertz requests 48 hours notice.
  
  Toll-free TTY Reservation Numbers:
  Company Phone Number
  Avis 1-800-331-2323
  Budget 1-800-826-5510
  Hertz 1-800-654-2280
  National 1-800-328-6323
  Lift-Equipped Vans Available from Wheelers, Inc, (435-9500 and 1-800-456-1371 outside Arizona) and from Wheelchair Van Rental (phone 480-990-9741, toll free 800-422-7382, fax 413-832-3205, or e-mail at wvr@azwheelchair.com).
  
  Flying Tips:
  When you make your reservations, tell your agent about disability accommodations you need and whether you are traveling with an assistance animal, wheelchair, or oxygen.
  
  If you want your power chair batteries to travel with you, check with your airline about the proper way to carry them. Policies may differ between carriers.
  
  Federal Aviation Regulations require flight attendants to explain evacuation procedures to travelers with disabilities. If you have any questions or concerns, consult with the flight attendant.
  
  Sky Harbor Makes Traveling Easier for Passengers with Special Needs:
  Meeting the needs of travelers has reached a new level at Phoenix Sky Harbor International Airport. In response to suggestions by the public, the airport is installing adult changing stations in family restrooms. The stations are designed to provide people with disabilities, and their caretakers if necessary, a comfortable and private location to change clothing or disposable undergarments.
  
  An adult changing station has been installed in Terminal 2 and another one is under construction in Terminal 3.
  
  

• Pets / Animals
  Pet Park Now Available for Passengers Traveling With Pets:
  Phoenix Aviation Parks has built a dog park and pet rest area at the airport. It is located at Terminal 4, outside of the baggage claim level on the west end.
  
  The ""Bone Yard"" pet park provides a convenient place where passengers traveling with their animals can give them a restroom and water break. ""Mutt Mitts"" are provided for owners to clean up after their pets and water buckets are available for a drink. Two water faucets are located within a lighted area filled with gravel in the shape of a bone. Recently, Sky Harbor added another pet park. It is called the ""Paw Pad pet park"" and is located outside Terminal 3 near the base of the control tower.
  
  

• Restrooms
  Restrooms are conveniently located throughout the terminal and concourses.
  
  

• Security
  For the latest Transportation Security Administration travel tips and prohibited items list click to the http://www.tsa.gov/public/
  
  

• Smoking
  Smoking is only permitted outdoors in designated areas on the curbs.
  
  

• Travelers Assistance
  General Information is located in the lower-level, baggage claim area of the terminal. Maps, regional information, bus schedules, and brochures are available as well as a courtesy paging phone. Volunteer Hospitality Ambassadors are on duty during busy times to provide assistance.
  
  

• Guest Services
  Airport Guest Services, Airport Information and Travelers Assistance
  Information booths are located in each of the terminals - Terminal 2, Terminal 3 and Terminal 4.
  
  Sky Harbor Travelers Aid
  Operates from the Chapel in Terminal 4, Level 3.
  
  Chaplain Al Young is Program Director.
  Phone (602) 244-1346 FAX (602) 220-4291
  
  E-Mail skyharbchap@juno.com
  Web site: www.travelersaid.org
  
  

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