• PDX Airport Contact
  7000 Ne Airport Way
  Portland, OR 97218
  Phone: (503) 460-4040 Toll Free: 1.877.739.4636
  Email: PDXcustomerservice@PortofPortland.com
  Website for Portland Airport: http://www.portlandairportpdx.com/web_pop/PDXHOme.htm
  
  

• PDX Airport Overview
  Portland International (PDX) Airport is a bright and user-friendly airport located about 30 minutes from downtown Portland, Ore. Or, you can take the convenient MAX light rail service that connects the airport to downtown Portland in approximately 38 minutes. The light rail station is located outside the southern end of the terminal near concourses A and B and currently costs less than $2. Fifteen major airlines service Portland PDX airport with Alaska Airlines and its affiliated Horizon Air offering the most flights. You can fly nonstop to over 50 destinations including Northwest’s recently added flight to Tokyo, Japan. The airport’s modern terminal facility is roughly shaped like an ‘H’ with ticketing (upper level) and baggage claim (lower level) in the center and five in-line concourses forming the legs. Also in the center is the noteworthy Oregon Market, which has better-than-usual shopping and eating options. There’s no sales tax in Oregon so go ahead and treat yourself to a Northwestern trinket.

• Baggage Carts / Skycap
  Baggage Carts and Skycap Service is available to assist with your luggage or special needs. They are located near the entrances and check in areas.
  
  

• Baggage Claim
  Baggage Claim is located in the Main Terminal on the lower level.
  
  

• Banking / ATM Services
  South Service Center
  Located near concourse A/B/C security check point.
  
  North Service Center
  Located near concourse D/E security check point.
  
  Concourse A Service Center
  Located just before Gate A-2.
  
  Concourse C Service Centers
  Located across from Gate 4 and 14.
  
  Concourse D Service Center
  Located near Gate D7.
  
  

• Currency Exchange
  Located in the ticket lobby just before gate D-6. Travelex offers currency exchange services, notary, western union and travel insurance. Their phone number is 503.281.3045.
  
  

• Business Services
  Business Services are available in the main terminal and on concourses C and D.
  
  PDX Conference Center:
  Located at the top of the stairs near the clock tower in the Oregon Market, the PDX Conference Center offers meeting rooms and business services. These services include a copy machine, fax machine, workstations with computer ports, computer workstations, notary service, private telephone rooms, typewriter, and limited secretarial service. To reserve a conference room or for information, call 503.460.4050.
  
  South Service Center:
  Located near concourse A/B/C security check point, the south service center offers automated teller machines (ATM), a self-service postal facility, UPS and FedEX dropboxes, self-service insurance counter, change machine, full service barber/beauty shop/seated massage, and shoe shine stand.
  
  North Service Center:
  Located near concourse D/E security check point, the North Service Center offers an ATM, mail drop, postage machine, change machine, and flower shop.
  
  Concourse A Service Center:
  Located just before Gate A-2, the Concourse A service center offers ATM, photocopy machine, change machine, vending machines, stamp machine, mail drop box and workstations with phones and computer ports.
  
  Concourse C Service Centers:
  Located across from Gate 4 and 14, the Concourse C service centers provide ATM, self-service postal, copier, change machine and workstations with phones and computer ports.
  
  Concourse D Service Center:
  Located near Gate D7, the Concourse D service center is equipped with an ATM, photocopy machine, change machine, stamp machine and mail drop box and telephone workstations equipped with computer ports.
  
  

• Concourses
  Portland International Airport has one Main Terminal and 5 Concourses (A, B, C, D, E, F).
  
  

• Emergency / Medical Services
  In an emergency, dial 911 from a courtesy phone, pay phone or cell phone.
  
  Port of Portland Fire Department
  The Fire Department manages several emergency programs at PDX, including Aircraft Rescue Fire Fighting, and paramedic and water rescue services.
  
  For more information about the fire department, the non-emergency telephone number is 503.460.4600.
  
  Port of Portland Police Department
  The Police Department provides for the safety and security of people and property in and around PDX through emergency response; progressive enforcement of federal, state and local laws; and proactive crime prevention. The department works in conjunction with other state and federal agencies.
  
  For more information about the police department, the non-emergency telephone number is 503.460.4221.
  
  

• Flight Information Monitors
  Flight Information monitors are located throughout the terminal and concourses.
  
  

• Interfaith Chapel / Religious Options
  PDX Conference Center:
  Located at the top of the stairs near the clock tower in the Oregon Market, the PDX Conference Center offers meeting rooms and business services. These services include a copy machine, fax machine, workstations with computer ports, computer workstations, notary service, private telephone rooms, typewriter, and limited secretarial service. To reserve a conference room or for information, call 503.460.4050.
  
  South Service Center:
  Located near concourse A/B/C security check point, the south service center offers automated teller machines (ATM), a self-service postal facility, UPS and FedEX dropboxes, self-service insurance counter, change machine, full service barber/beauty shop/seated massage, and shoe shine stand.
  
  North Service Center:
  Located near concourse D/E security check point, the North Service Center offers an ATM, mail drop, postage machine, change machine, and flower shop.
  
  Concourse A Service Center:
  Located just before Gate A-2, the Concourse A service center offers ATM, photocopy machine, change machine, vending machines, stamp machine, mail drop box and workstations with phones and computer ports.
  
  Concourse C Service Centers:
  Located across from Gate 4 and 14, the Concourse C service centers provide ATM, self-service postal, copier, change machine and workstations with phones and computer ports.
  
  Concourse D Service Center:
  Located near Gate D7, the Concourse D service center is equipped with an ATM, photocopy machine, change machine, stamp machine and mail drop box and telephone workstations equipped with computer ports.
  
  

• Lost & Found
  Portland International Airport Lost & Found
  The Portland International Airport (PDX) Lost & Found Office is located in the airport’s baggage claim level across from carousel 10. Hours of operation are 8:00 a.m. to 4:00 p.m., Monday through Friday, except holidays. The phone number is 503.460.4272 or toll free 1.800.547.8411, extension 4272.
  
  If you lost an item in the PDX terminal, in a parking lot or garage, on a shuttle bus or the roadway in front of the terminal, e-mail the PDX Lost & Found Office or call one of the numbers above. Please provide your contact information, including address and phone number, along with a detailed description of the lost item, including any special identifying characteristics.
  
  A Port of Portland staff member will respond to your e-mail/call within one business day upon receiving your lost and found inquiry.
  
  Please note, items recovered are retained for 30 days before being disposed.
  
  Airline Lost and Found
  Airlines operate their own lost and found offices. Please contact your airline if you believe you may have lost your item on a flight.
  
  Some airlines’ lost and found offices require that you leave a voice mail message with your name, phone number and a detailed description of the lost item. An airline representative will return your call. (United Airlines will only call if they believe they have your belongings.)
  
  If your airline has found your item, airline staff will provide options for its return.
  
  Passenger Carriers
  Phone Number
  Air Canada Jazz Handled by United Air Lines 503.249.4069
  Alaska Airlines 503.331.8916
  America West 503.249.4363
  American Airlines 503.249.4446
  Continental 503.288.6325
  Delta Air Lines 800.325.8224
  Frontier 503.287.2128
  Hawaiian Air 800.325.8224
  Horizon Air 800.356.5993 extension 576
  Lufthansa tb 800.645.3880
  Mexicana 800.531.7921
  Northwest Airlines 503.249.4805
  Skywest Airlines Handled by United Air Lines 503.249.4069
  Southwest Airlines 503.284.7941
  United Airlines 503.249.4069
  United Express 503.249.4069
  
  

• Mail Center / U.S. Post Office
  South Service Center:
  Located near concourse A/B/C security check point, the south service center offers automated teller machines (ATM), a self-service postal facility, UPS and FedEX dropboxes, self-service insurance counter, change machine, full service barber/beauty shop/seated massage, and shoe shine stand.
  
  North Service Center:
  Located near concourse D/E security check point, the North Service Center offers an ATM, mail drop, postage machine, change machine, and flower shop.
  
  Concourse A Service Center:
  Located just before Gate A-2, the Concourse A service center offers ATM, photocopy machine, change machine, vending machines, stamp machine, mail drop box and workstations with phones and computer ports.
  
  Concourse C Service Centers:
  Located across from Gate 4 and 14, the Concourse C service centers provide ATM, self-service postal, copier, change machine and workstations with phones and computer ports.
  
  Concourse D Service Center:
  Located near Gate D7, the Concourse D service center is equipped with an ATM, photocopy machine, change machine, stamp machine and mail drop box and telephone workstations equipped with computer ports.
  
  

• Main Terminal / Concourses
  Portland International Airport has one Main Terminal and 5 Concourses (A, B, C, D, E, F).
  
  

• Meeting / Conference Rooms
  Located at the top of the stairs near the clock tower in the Oregon Market, the PDX Conference Center offers meeting rooms and business services. These services include a copy machine, fax machine, workstations with computer ports, computer workstations, notary service, private telephone rooms, typewriter, and limited secretarial service. To reserve a conference room or for information, call 503.460.4050.
  
  

• People With Special Needs / Persons With Disabilities
  Portland International Airport (PDX) offers services throughout the airport to assist disabled travelers or airport visitors with special needs.
  
  Traveler Assistance:
  During peak periods, Volunteer Information Persons (VIPs) stand ready to help passengers throughout the terminal. They provide travel assistance, information, directions and escorts. VIPs are dressed in blue polo shirts featuring the "ask me" logo.
  
  Accompanying Passengers to/from the Gate:
  To accompany a solo traveler with special needs to or from an arrival or departure gate (such as an unaccompanied child, and elderly or disabled passenger), you must obtain a gate pass at the ticket counter of the airline on which the person is flying. Be sure to allow additional time for potential lines at the counter. Please note that only one person may be allowed to accompany the special-needs passenger to or from the gate. Also, please be prepared to provide government-issued photo identification (e.g. driver’s license) and/or flight information.
  
  Please contact your airline for ticket counter hours or more information.
  
  Parking:
  Parking for persons with disabilities is located in the parking garage next to the elevators. In the garage, floors 5 and 7 are van accessible with a minimum clearance of 8’2" on floor 5, and 10’6" on floor 7. Vehicles displaying disabled placards may park in the garage for the same rate as the economy lot, $8.00 per day.
  
  Vehicles displaying disabled parking permits may also park in designated spaces near bus shelters in the Long-Term and Economy lots. Free wheelchair-accessible shuttles are available every 5-10 minutes to and from the terminal building.
  
  Disabled loading and unloading spaces are available at the north and south ends of the upper and lower roadways in front of the terminal. Use of these spaces requires a driver to remain with the vehicle.
  
  Wheelchair or Sky Cap Service:
  For wheelchair or sky cap service, please use any of the white courtesy phones located throughout the terminal to contact an airport operator for assistance.
  
  Rest Rooms:
  Family rest rooms for persons with physical disabilities are located near Gates C3 and D2.
  
  Service Dog Relief Area:
  A service dog relief area is located outside baggage claim at the north end of the terminal.
  
  Text Telephones (TTYs):
  TTYs for the deaf or hard of hearing can be found on each concourse and throughout the terminal. For general information, dial 1.800.815.4636 (TTY). For paging, dial 1.800.213.7243 (TTY).
  
  Visual Paging:
  Visual paging is available on concourses C, D and E, as well as baggage claim and the central terminal food court.
  
  Areas of Rescue Assistance (ARAs):
  In the event of an emergency, ARAs provide mobility-impaired persons means to obtain assistance. ARAs are located at emergency exits on concourses C and D, and near the north end of the airport.
  
  

• Restrooms
  Restrooms are conveniently located throughout the terminal and concourses.
  
  

• Security
  For the latest Transportation Security Administration travel tips and prohibited items list click to the http://www.tsa.gov/public/
  
  Air traveler safety is the top priority at Portland International Airport (PDX). The Port of Portland works hard to help make air travel as safe as possible and to provide the best customer service along the way.
  
  Port of Portland Safety and Security Departments:
  The Port of Portland, which owns and maintains Portland International Airport, also operates the fire and police departments located at PDX.
  
  Port of Portland Fire Department:
  The Fire Department manages several emergency programs at PDX, including Aircraft Rescue Fire Fighting, and paramedic and water rescue services.
  
  For more information about the fire department, the non-emergency telephone number is 503.460.4600.
  
  Port of Portland Police Department:
  The Police Department provides for the safety and security of people and property in and around PDX through emergency response; progressive enforcement of federal, state and local laws; and proactive crime prevention. The department works in conjunction with other state and federal agencies.
  
  For more information about the police department, the non-emergency telephone number is 503.460.4221.
  
  Security Badging Office:
  The PDX Security Badging office coordinates all of the airport’s security badging efforts. The office is open between 8 a.m. and 4 p.m. Monday through Friday.
  
  For more information about security badging, please contact 503.460.4500 or 800.547.8411 extension 4500.
  
  Federal Agencies Involved in Aviation Safety and Security
  There are several other federal agencies involved with aviation safety and security. Below you will find links to the other agencies along with a brief description of each agency.
  
  Department of Homeland Security (DHS)
  Besides providing a better-coordinated defense of the homeland, DHS is also dedicated to protecting the rights of American citizens and enhancing public services, such as natural disaster assistance and citizenship services.
  
  Transportation Security Administration (TSA)
  The TSA operates all security checkpoints at airports nationwide, including PDX. Signed into law by President Bush on November 19, 2001, the TSA was created by the Aviation and Transportation Security Act as a department within the Department of Homeland Security (DHS).
  
  Customs and Border Protection (CBP)
  The priority mission of CBP is to prevent terrorists and terrorist weapons from entering the United States. CBP is also responsible for apprehending individuals attempting to enter the United States illegally.
  
  Federal Aviation Administration (FAA)
  As a department within the DOT, the FAA is responsible for air traffic control and the certification of airports, airlines, airplanes and pilots.
  
  

• Guest Services
  Airport Guest Services, Airport Information and Travelers Assistance
  Contact Customer Service with questions or comments. Call 503.460.4234 or toll free 1.877.PDX.INFO (1.877.739.4636). Customer Service representatives are available between 6 a.m. and 11:30 p.m. daily, including holidays.
  
  Or call the Customer Service Paging Center at 503.460.4040 or 1.877.PDX.INF0.
  
  PORTLAND INTERNATIONAL AIRPORT
  7000 NE Airport Way
  Portland, OR 97218
  503-460-4234
  800-815-4636 TDD
  
  

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