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Raleigh-Durham (RDU) Airport |
Closest Airports to RDU Change Airport 
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- RDU Airport Contact
2600 Terminal Blvd
Raleigh, NC 27623
United States
Phone: 9198407700
Email: http://www.rduaa.com/feedback/index.php
Website for Raleigh-Durham Airport: http://www.rdu.com
- RDU Airport Overview
Raleigh-Durham International Airport (RDU) is located in the heart of North Carolina’s Research Triangle – 10 miles southeast of the City of Durham and 10 miles northwest of Raleigh. The RDU airport is serviced by nine major airlines and 15 regional airlines offering nonstop service to 38 destinations. The airport consists of two terminals Terminal 1 and Terminal 2 (see: New Developments below). To keep up with the growth of the Research Triangle area, the Raleigh-Durham airport continues to make major improvements.
NEW DEVELOPMENTS:
RDU Terminals Change Names - RDU's Terminal 2 opened on October 26, 2008 and its Terminals changed names: Terminal A is now Terminal 1; Terminal 2--a completely new terminal from the ground up--replaced Terminal C. Terminal C will be demolished and its site used to complete Terminal 2.
Future Plans for Terminal 1 include:
* consolidation of services leading to one ticketing area, one security screening checkpoint and one baggage claim area.
* Airline ticketing islands to ease lines and congestion in the terminal lobby
* More electronic kiosks to speed up the check-in process
* A large security checkpoint
* In-line baggage screening system, removing the process of screening checked luggage from the terminal lobby
- Baggage Carts / Skycap at Raleigh-Durham RDU Airport
Baggage carts are located in all baggage claim areas, along terminal curbs and in parking areas. Cart rental is $2.00 and machines accept coins, bills, credit cards and debit cards. When you return the cart to any baggage cart location, you will receive a 25-cent refund.
Curbside Checkin
Curbside check-in is permissible provided you have a ticket/e-ticket, a driver's license, not more than 3 pieces of luggage that meet the requirements for check in and are traveling on a domestic flight.
- Baggage Claim at Raleigh-Durham RDU Airport
Baggage claim is located in the main terminal.
- Banking / ATM Services at Raleigh-Durham RDU Airport
ATMs are located throughout the terminal and concourses.
- Currency Exchange at Raleigh-Durham RDU Airport
Currency exchange offices are located in the RDU Business Centers located in Terminal 1 on the ticketing level near the information desk and in the new Terminal 2.
- Business Services at Raleigh-Durham RDU Airport
Data ports are located in Terminal 1 in the following locations:
Ticketing level/Across from Delta Airlines
Concourse/next to ACC shop
All Airline clubs have data ports
Wi-Fi Internet access is available throughout Terminal 2 via AT&T, RDU’s Internet provider. The service provides passengers with high speed wireless access to the Internet using laptop computers and other wireless devices.
- Emergency / Medical Services at Raleigh-Durham RDU Airport
Dial 9-1-1 in an emergency. The RDU Airport Authority Police Department. Offices are located near the information desk in Terminal A and in the baggage claim area in Terminal C. The offices are open 8:00 a.m. to 5:00 p.m. daily or call (919) 840-2125 to schedule a time to retrieve your item.
- Flight Information Monitors at Raleigh-Durham RDU Airport
Flight Information monitors are located throughout the terminal and concourses.
- Interfaith Chapel / Religious Options at Raleigh-Durham RDU Airport
The RDU Airport Interfaith Chapel is located in the Terminal A baggage claim area. The chapel is open 24-hours a day with counseling provided by:
Chaplain Dennis C. Stiles
RDU Airport Interfaith Chapel
P.O. Box 80306
Raleigh, N.C., 27623
Phone: (919) 840-0233
Fax: (919) 840-8026
email: rduchapel@aol.com
- International Travelers at Raleigh-Durham RDU Airport
INTERNATIONAL ARRIVALS AT RDU AIRPORT:
International Travel at Terminal 2:
Terminal 2 has three international gates and a new processing area for arriving international travelers. International travelers will present their passport, claim their belongings and exit the processing area without rechecking their bags or entering on to the concourse.
Special features at Terminal 2:
* Arriving international travelers exit the aircraft into a secure, international corridor that overlooks the terminal’s Concourse C.
* The international corridor features two moving walkways and artwork that extends the length of the corridor.
* The new processing area is nearly five times the size of the airport’s Federal Inspection Services facility and paves the way for future international flights.
* The new facility allows for the processing of more than 400 passengers per hour.
* After proceeding through the customs and immigration process, arriving passengers simply exit the terminal with their luggage.
* An international arrivals waiting area is located in the baggage claim area.
- Internet Access at Raleigh-Durham RDU Airport
Data ports are located in Terminal 1 in the following locations:
Ticketing level/Across from Delta Airlines
Concourse/next to ACC shop
All Airline clubs have data ports
Wi-Fi Internet access is available throughout Terminal 2 via AT&T, RDU’s Internet provider. The service provides passengers with high speed wireless access to the Internet using laptop computers and other wireless devices.
- Lost & Found at Raleigh-Durham RDU Airport
Items lost at RDU should be taken to and retrieved from the RDU Law Enforcement (LE) Department. Please call (919) 840-7550 to make arrangements. Law Enforcement offices are located in the Airport Operations Center (AOC). The offices are open 8:00 a.m.
- Mail Center / U.S. Post Office at Raleigh-Durham RDU Airport
There is a US postal box outside of Terminal A on the curbside area.
- Main Terminal / Concourses at Raleigh-Durham RDU Airport
There are now only two main Terminals at RDU Airport: Terminal 1 and Terminal 2.
RDU's Terminal 2 opened on October 26, 2008 and its Terminals changed names: Terminal A is now Terminal 1; Terminal 2--a completely new terminal from the ground up--replaced Terminal C. Terminal C will be demolished and its site used to complete Terminal 2.
- People With Special Needs / Persons With Disabilities at Raleigh-Durham RDU Airport
For those passengers traveling with a disability, RDU provides the following services and accessibility information.
Access to the Airport and Parking:
Accessible parking spaces are available in all RDU parking garages and Park & Ride lots. All shuttles serving the Park & Ride lots are lift-equipped. Wheelchair service is available from your airline. Notice to RDU Customers: With the opening of Raleigh-Durham International Airport’s newest parking garage, handicapped parking spaces will be located in all Hourly and Daily parking garages. All parking charges will be based upon the vehicle’s location. All vehicles parked in Hourly spaces will be charged the Hourly parking rate.
Elevators:
All areas of the airport, including ticketing, baggage claim and security checkpoints, can be accessed by elevators.
Restrooms:
All public restrooms are accessible.
TDD:
TDD public pay telephones for the deaf and hearing-impaired are conveniently located throughout the terminals. Each unit is marked with the international symbol for TDD. Visitor Services staff can help you locate a TDD unit.TDD machines are also available at the information desk in both terminals.
TDD Machines are located in:
Terminal C Concourse- C18, C11
Terminal C Ticketing-near restrooms
Terminal C/Information counter/baggage claim area
Terminal A/Information counter/both baggage claim areas
Terminal A/Concourse: A12, A18 & A25
Terminal A/Ticketing: across from Air Canada counters
Wheelchairs:
Airlines provide wheelchairs for their customers. Wheelchair service can be requested from the airline in advance or at the ticket counter when you check in.
Medicines:
All medicines must be properly labeled (professionally printed label identifying the medication or a manufacturer’s name or pharmaceutical label). Travelers are permitted to bring the following diabetes-related supplies and equipment through the checkpoint once they have been screened:
* insulin and insulin loaded dispensing products (vials or box of individual vials, jet injectors, pens, infusers, and preloaded syringes)
* unlimited number of unused syringes when accompanied by insulin
* lancets, blood glucose meters, blood glucose meter test strips, insulin pumps, and insulin pump supplies.
- Pets / Animals at Raleigh-Durham RDU Airport
Contact your airline or travel agent before arriving at the airport to determine your airline’s policy on traveling with pets. *If you are planning to bring an animal on-board the plane with you, you will need to present the animal to the security checkpoint screeners for screening.
*You may walk your animal through the metal detector with you. If this is not possible, your animal will have to undergo a secondary screening, including a visual and physical inspection.
*You may be asked to remove your animal from its carrier so that the carrier can be placed on the X-Ray machine.
Pets do not have to be quarantined on domestic flights but there are rules for international travel. A pet has to be in a kennel if it is taken to the airport. Only Seeing Eye ""assistance"" Dogs are allowed in the terminals outside of their kennels.
Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. Here are some helpful tips for traveling with pets:
Tips for Traveling with Pets:
· First, contact your airline to find out the rules and regulations they have on pet travel.
· Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
· The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
· Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
· The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
· Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
· Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
· Give yourself plenty of time for check-in so there is no rushing and everything is done properly
- Restrooms at Raleigh-Durham RDU Airport
Restrooms are conveniently located throughout the terminal and concourses. All public restrooms are accessible.
- Security at Raleigh-Durham RDU Airport
For the latest Transportation Security Administration travel tips and prohibited items list click to the http://www.tsa.gov/public/ or http://www.ifly.com/airport-security.
Transportation Security Administration (TSA)
Email: TSA-ConsumerResponse@tsa.dot.gov
Hotline: 1-866-289-9673 (staffed M-F 8-5, Sat. & Sun. 10am-6pm EST)
Fax: 202-493-1225
Letters to:
TSA Consumer Response Center
Room 3013 GSA Building
400 Seventh St. S.W.
Washington, DC 20590
- Smoking at Raleigh-Durham RDU Airport
RDU is a non-smoking airport with designated smoking areas. These areas include AJ's Tavern and Carolina Varsity Bar & Grill located in Terminal A and Triangle Cyber Café and Pinehurst Village Brewery located in Terminal C. You can also find designated smoking areas signs outside the terminals.
- Guest Services at Raleigh-Durham RDU Airport
Airport Guest Services, Airport Information and Travelers Assistance
Information desks are located in the main baggage claim areas in Terminals 1 and 2. employees and volunteers at Visitors Services are available throughout the day to answer passenger and visitor questions and provide flight information and paging services. Tourism information can also be obtained at the information desks.
Information Desk: (919) 840-2123
Paging (in terminals): (919) 840-2123 ext.3
Lost and Found: (919) 840-2125 ext. 230
Police:(919) 840-2111 (emergency)
(919) 840-2125 x 221 (non emergency)
Emergency: (919) 840-2111
RECORDED MESSAGES
Airport Information: (919) 840-2123 x 3
Parking: (919) 840-2140
Mailing address: P.O. Box 80001, RDU Airport, NC 27623
Physical address: 1000 Trade Drive, RDU Airport, NC 27623
USO Lounge - open 24/7, RDU's USO is located on the second floor of Terminal 1. The 1,500 square foot lounge offers service members and their families a place to rest and relax while waiting for their flight to depart or for transportation to one of the state's military bases. Call (919) 840-0941 to reach the USO.
Amenities in the USO lounge include computers with high-speed Internet access, kitchenette, stocked refrigerator, snacks and beverages, large screen television, children's area, changing rooms and overstuffed recliners. RDU's USO is staffed by volunteers.
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