• RDU Airport Contact
  2600 Terminal Blvd
  Raleigh, NC 27623
  Phone: (919) 840-2123 ext. 8
  Website for Raleigh-Durham Airport: http://www.rdu.com/
  
  

• RDU Airport Overview
  Raleigh-Durham International Airport (RDU) is located in the heart of North Carolina’s Research Triangle – 10 miles southeast of Durham and 10 miles northwest of Raleigh. The RDU airport is serviced by nine major airlines and 15 regional airlines offering nonstop service to 38 destinations. The airport consists of two terminals – Terminal A and Terminal C. American Airlines, the airport’s leading airline, operates out of Terminal C. Together, the terminals have over 35 retail shops, restaurants and pubs for you to grab a magazine or a bite to eat before your flight. To keep up with the growth of the Research Triangle area, the Raleigh-Durham RDU airport added a new south concourse to Terminal A and renovated Terminal C in 2005.

• Baggage Carts / Skycap
  Baggage carts are located in all baggage claim areas, along terminal curbs and in parking areas. Cart rental is $2.00 and machines accept coins, bills, credit cards and debit cards. When you return the cart to any baggage cart location, you will receive a 25-cent refund.
  
  Baggage – Curbside Checkin
  Curbside check-in is permissible provided you have a ticket/e-ticket, a driver’s license, not more than 3 pieces of luggage that meet the requirements for check in and are traveling on a domestic flight.
  
  

• Baggage Claim
  Baggage claim is located in the main terminal.
  
  

• Banking / ATM Services
  ATMs are located throughout the terminal and concourses.
  
  

• Currency Exchange
  Currency exchange offices are located in the RDU Business Centers located in Terminal A on the ticketing level near the information desk and in Terminal C on the concourse level near gate C15. Business centers also offer travel insurance and wire service.
  
  

• Emergency / Medical Services
  Dial 9-1-1 in an emergency. The RDU Airport Authority Police Department. Offices are located near the information desk in Terminal A and in the baggage claim area in Terminal C. The offices are open 8:00 a.m. to 5:00 p.m. daily or call (919) 840-2125 to schedule a time to retrieve your item.
  
  

• Flight Information Monitors
  Flight Information monitors are located throughout the terminal and concourses.
  
  

• Interfaith Chapel / Religious Options
  The RDU Airport Interfaith Chapel is located in the Terminal A baggage claim area. The chapel is open 24-hours a day with counseling provided by:
  
  Chaplain Dennis C. Stiles
  RDU Airport Interfaith Chapel
  P.O. Box 80306
  Raleigh, N.C., 27623
  Phone: (919) 840-0233
  Fax: (919) 840-8026
  email: rduchapel@aol.com
  
  

• Internet Access
  Data ports are located in the terminal in the following locations:
  Ticketing level/Across from Delta Airlines
  Concourse/next to ACC shop
  All Airline clubs have data ports
  
  

• Lost & Found
  Items lost at RDU should be taken to and retrieved from the RDU Airport Authority Police Department. Offices are located near the information desk in Terminal A and in the baggage claim area in Terminal C. The offices are open 8:00 a.m. to 5:00 p.m. daily or call (919) 840-2125 to schedule a time to retrieve your item.
  
  

• Mail Center / U.S. Post Office
  There is a US postal box outside of Terminal A on the curbside area.
  
  

• People With Special Needs / Persons With Disabilities
  For those passengers traveling with a disability, RDU provides the following services and accessibility information.
  
  Access to the Airport and Parking:
  Accessible parking spaces are available in all RDU parking garages and Park & Ride lots. All shuttles serving the Park & Ride lots are lift-equipped. Wheelchair service is available from your airline. Notice to RDU Customers: With the opening of Raleigh-Durham International Airport’s newest parking garage, handicapped parking spaces will be located in all Hourly and Daily parking garages. All parking charges will be based upon the vehicle’s location. All vehicles parked in Hourly spaces will be charged the Hourly parking rate.
  
  Elevators:
  All areas of the airport, including ticketing, baggage claim and security checkpoints, can be accessed by elevators.
  
  Restrooms:
  All public restrooms are accessible.
  
  TDD:
  TDD public pay telephones for the deaf and hearing-impaired are conveniently located throughout the terminals. Each unit is marked with the international symbol for TDD. Visitor Services staff can help you locate a TDD unit.TDD machines are also available at the information desk in both terminals.
  
  TDD Machines are located in:
  Terminal C Concourse- C18, C11
  Terminal C Ticketing-near restrooms
  Terminal C/Information counter/baggage claim area
  Terminal A/Information counter/both baggage claim areas
  Terminal A/Concourse: A12, A18 & A25
  Terminal A/Ticketing: across from Air Canada counters
  
  Wheelchairs:
  Airlines provide wheelchairs for their customers. Wheelchair service can be requested from the airline in advance or at the ticket counter when you check in.
  
  Medicines:
  All medicines must be properly labeled (professionally printed label identifying the medication or a manufacturer’s name or pharmaceutical label). Travelers are permitted to bring the following diabetes-related supplies and equipment through the checkpoint once they have been screened:
  
  * insulin and insulin loaded dispensing products (vials or box of individual vials, jet injectors, pens, infusers, and preloaded syringes)
  * unlimited number of unused syringes when accompanied by insulin
  * lancets, blood glucose meters, blood glucose meter test strips, insulin pumps, and insulin pump supplies.
  
  

• Pets / Animals
  Contact your airline or travel agent before arriving at the airport to determine your airline’s policy on traveling with pets. *If you are planning to bring an animal on-board the plane with you, you will need to present the animal to the security checkpoint screeners for screening.
  
  *You may walk your animal through the metal detector with you. If this is not possible, your animal will have to undergo a secondary screening, including a visual and physical inspection.
  
  *You may be asked to remove your animal from its carrier so that the carrier can be placed on the X-Ray machine.
  
  Pets do not have to be quarantined on domestic flights but there are rules for international travel. A pet has to be in a kennel if it is taken to the airport. Only Seeing Eye ""assistance"" Dogs are allowed in the terminals outside of their kennels.
  
  

• Restrooms
  Restrooms are conveniently located throughout the terminal and concourses. All public restrooms are accessible.
  
  

• Security
  For the latest Transportation Security Administration travel tips and prohibited items list click to the http://www.tsa.gov/public/
  
  Transportation Security Administration (TSA)
  Email: TSA-ConsumerResponse@tsa.dot.gov
  Hotline: 1-866-289-9673 (staffed M-F 8-5, Sat. & Sun. 10am-6pm EST)
  Fax: 202-493-1225
  Letters to:
  TSA Consumer Response Center
  Room 3013 GSA Building
  400 Seventh St. S.W.
  Washington, DC 20590
  
  

• Smoking
  RDU is a non-smoking airport with designated smoking areas. These areas include AJ’s Tavern and Carolina Varsity Bar & Grill located in Terminal A and Triangle Cyber Café and Pinehurst Village Brewery located in Terminal C. You can also find designated smoking areas signs outside the terminals.
  
  

• Guest Services
  Airport Guest Services, Airport Information and Travelers Assistance
  Information desks are located in the main baggage claim areas in Terminals A and C. Visitor services employees and volunteers are available throughout the day to answer passenger and visitor questions and provide flight information and paging services. Tourism information can also be obtained at the information desks.
  
  Information Desk: (919) 840-2123
  Paging (in terminals): (919) 840-2123 ext.3
  Lost and Found: (919) 840-2125 ext. 230
  Police:(919) 840-2111 (emergency)
  (919) 840-2125 x 221 (non emergency)
  Emergency: (919) 840-2111
  
  RECORDED MESSAGES
  Airport Information: (919) 840-2123 x 3
  Parking: (919) 840-2140
  
  Mailing address: P.O. Box 80001, RDU Airport, NC 27623
  Physical address: 1000 Trade Drive, RDU Airport, NC 27623
  
  

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