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Toronto Pearson (YYZ) Airport |
Closest Airports to YYZ Change Airport 
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- YYZ Airport Contact
3111 Convair Dr
Mississauga, ON T2E
Canada
Phone: 4162477678
Email: http://gtaa.com/en/contact_us/form/
Website for Toronto Pearson Airport: http://www.gtaa.com
- YYZ Airport Overview
Toronto Pearson International Airport, located 27 kilometers (16 miles) northwest of downtown Toronto, is Canada’s busiest airport. Numerous scheduled and charter airlines serve the airport, providing nonstop flights to Canadian, U.S., and transatlantic destinations.
At present, the airport has two new terminals: Terminal 1 (international and domestic flights) and Terminal 2 (domestic flights). Each terminal has its own services and amenities.
Toronto's time zone is Eastern Standard Time.
YYZ Airport contacts: Tel. 416-776-3000; Fax: 905-676-3555
- Baggage Carts / Skycap at Toronto Pearson YYZ Airport
Porter Services are available at Terminal 1 and Terminal 3 to help passengers with their baggage. Fees vary depending on the number and size of your baggage items, as follows (as of January 2009):
- $10 flat rate for up to three items
- $2 per additional item
(All prices are in Canadian dollars.)
To pre-arrange a porter for your next flight, leave a message with porter services at (416) 776-3623.
- Baggage Claim at Toronto Pearson YYZ Airport
Baggage Claim at YYZ Airport at both Terminals 1 and 2.
- Banking / ATM Services at Toronto Pearson YYZ Airport
ATMs:
- Frisco Bay White Label ATMs - throughout Terminals 1 and 2
- Currency Exchange at Toronto Pearson YYZ Airport
CURRENCY EXCHANGE AT YYZ AIRPORT:
ICE Currency Service 416-776-1311 - throughout Terminal 1
Travelex Canada Limited:
416-776-2497 - Terminal 3, arrivals level, International pre-security; and
416-776-2491 - Terminal 3, departure level, post-security.
- Business Services at Toronto Pearson YYZ Airport
Utilize high-speed internet by using your credit card or an existing account with one of the many roaming airport partners. To get access, enable Wi-Fi in your device; launch your internet browser. If you do not see the welcome page, then configure your network by changing the wireless SSID (or network identifier) to hotspot_bell (case sensitive) or Boingo Hotspot; if you do not have an existing account, go to the registration page and sign up for a full day session or a convenient subscription with no contracts or sign-up fees.
For help, call toll-free 1-800-880-4117.
- Interfaith Chapel / Religious Options at Toronto Pearson YYZ Airport
CHAPELS AT YYZ AIRPORT:
Catholic Ministry (416) 776-9673 Terminal 1 Level 1, Pre-Security
Evangelical Ministry (416) 776-3556 Terminal 3 Departures Level, International, Pre-Security
- International Travelers at Toronto Pearson YYZ Airport
International Arrivals at YYZ Airport are at Terminal 1.
- Internet Access at Toronto Pearson YYZ Airport
Utilize high-speed internet by using your credit card or an existing account with one of the many roaming airport partners. To get access, enable Wi-Fi in your device; launch your internet browser. If you do not see the welcome page, then configure your network by changing the wireless SSID (or network identifier) to hotspot_bell (case sensitive) or Boingo Hotspot; if you do not have an existing account, go to the registration page and sign up for a full day session or a convenient subscription with no contracts or sign-up fees.
For help, call toll-free 1-800-880-4117.
- Lost & Found at Toronto Pearson YYZ Airport
LOST AND FOUND AT YYZ AIRPORT: This service extends to items lost or found at all terminal buildings, all contracted buses, and the airport LINK Train system.
For items left on an aircraft, contact your airline directly.
Terminal 1 - open Mo-Sun 6am-midnight. Call (416) 776-7749 or email: T1Lostandfound@gtaa.com
Terminal 3 - open Mo-Sun 8am-8pm. Call (416) 776-7751 or email: T3lostandfound@gtaa.com
Air Canada Lost & Found Center - open Mo-Sun, 8am-10pm. Call 1-888-689-2247 or (905) 676-2212
Airport Information Center - open 24/7. Call (416) 247-7678
- People With Special Needs / Persons With Disabilities at Toronto Pearson YYZ Airport
PERSONS WITH DISABILITIES AT YYZ AIRPORT:
For information about airport accessibility, contact Terminal Information Services at (416) 247-7678 for Terminal 1, or (416) 776-5100 for Terminal 3.
Getting around the Airport: - Wheelchairs and electric vehicles are available. To pre-arrange assistance, complete an ACAP request form. For more information on the ACAP program, contact (416) 776-ACAP (toll free: 1-877-297-ACAP). Toronto Pearson also offers porters at both terminals to help passengers with their baggage.
Notify your air carrier or travel agent when requesting special assistance with your flight reservation. Your air carrier can provide information on the use of wheelchairs, a passenger escort service, transportation within the airport, and support in checking in, boarding, and arriving at your destination.
Those passengers who have pre-booked wheelchair services 24 hrs in advance will be met within 20 minutes of their request for a departure flight - and at the aircraft door for an arrival at Pearson. Passengers who have not pre-booked wheelchair assistance in advance can expect a delay in service.
Drop-Off / Pick-Up Locations - Designated locations are available on the inner curbs at both terminals for passengers requiring special assistance. Look for accessibility signage when you arrive at the Arrival and Departure curbs. They are located at the following posts:
Terminal 1 - at departures Level: Posts 9, 21, 37; and at Arrivals Level: Posts C3, E1;
Terminal 3 - at departures Level: Posts 17, 29
Parking and LINK Train - Each parking area offers accessible parking spaces. In addition, the LINK Train is fully accessible, and transports passengers between terminals and to the Reduced Rate and Employee Parking Lots.
Prearranged Waiting Areas for Taxis/Limousines and Private Pickup - designated waiting areas are available for passengers with special needs who are waiting for a taxi, limousine, or individual passenger pickup. All drivers picking up passengers with special needs are asked to abide by the following procedures. This is a complementary service.
1. Proceed to the "Pre-Arranged & Charter Bus" Holding Area, located at 6288 Silverdart Drive.
2. Park your vehicle and proceed to the registration office.
3. Complete the registration form.
4. Provide the completed registration form to the dispatcher who will issue you with a curb permit.
5. Remain with your vehicle until the dispatcher announces your name, permit number, and the location to pick up your passenger.
6. Should you have any questions or concerns, return to the registration office and speak to a dispatcher.
Arriving passengers need to proceed to the Pre-Arranged post on the Arrivals Level of the terminal. A Pre-Arranged Attendant will ask for your name and the name of the driver picking you up. The curbside dispatcher will contact the dispatch office and request that your vehicle be dispatched to the terminal. Pre-Arranged Pickup locations are: at Terminal 1 - Door D1; at Terminal 3 - Post 23.
- Pets / Animals at Toronto Pearson YYZ Airport
PETS - Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. Here are some helpful tips for traveling with pets:
Tips for Traveling with Pets:
· First, contact your airline to find out the rules and regulations they have on pet travel.
· Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
· The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
· Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
· The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
· Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
· Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
· Give yourself plenty of time for check-in so there is no rushing and everything is done properly.
- Security at Toronto Pearson YYZ Airport
SECURITY AT YYZ AIRPORT:
[For US departures to YYZ Airport: check the latest Transportation Security Administration travel tips and prohibited items list click on http://www.tsa.gov/public/ or htttp://www.ifly.com/airport-security.]
Toronto-Pearson Airport Check-in & Security
Allow Enough Time
* For flights within Canada, check in at least 90 minutes prior to departure.
* For flights to the U.S., check in a minimum of 2 hours prior to departure.
* For international flights, check in a minimum of 2 hours prior to departure.
The peak hours at Toronto Pearson are from 7:00 a.m. to 9:30 a.m. and from 3:00 p.m. to 8:00 p.m. daily. Passenger volume increases significantly during the winter holiday season, March Break, and the summer. Allow extra time for parking, check-in, security screening, and luggage retrieval during these periods.
Identification Required
For all flights to International or U.S. destinations, passengers require passports as identification to check in, clear security, and board an aircraft. For all flights within Canada, passengers require photo identification to identify themselves as the traveler named on the ticket.
Check-in Process
You may choose to check in for your flight via a check-in counter, self-service kiosk, or website. In all cases, the following tips will help to expedite your check-in process:
* Have your documents ready as you approach the check-in counter or kiosk, including your boarding pass or flight information, and your passport or alternate identification.
* Be aware of weight and size restrictions for checked baggage, and have your baggage packed accordingly prior to arriving at the airport. For specific values, refer to your ticket information or contact your air carrier directly. Remove or tighten all straps on baggage, such as on duffle bags or backpacks.
* Ensure that all checked and carry-on luggage has your name and address on it prior to arriving at the airport. For security, the Canadian Air Transport Security Authority (CATSA) recommends using your work address, where possible.
* Ensure that you have packed your own baggage and have removed all old bag tags to avoid confusion.
* Verify that your baggage does not contain anything on the CATSA restricted items list.
For a complete list of items not permitted through security and further travel tips, see the CATSA website at www.catsa-acsta.gc.ca.
International Customs Information
All Canadian and non-Canadian residents departing from Toronto Pearson should check the customs regulations for the country of destination by contacting the appropriate government department or embassy. For information on foreign representatives in Canada, see the Foreign Affairs and International Trade Canada website.
Security Requirements
All passengers departing on flights from Toronto Pearson must proceed through pre-board security screening. The following tips will help to expedite your screening process:
* Footwear may need to be removed; please be prepared to do so if required.
* Avoid metal items that may trigger metal detector alarms (e.g., belts, buttons, body piercings, and steel toe shoes).
* All carry-on items will need to be placed in a tray for screening; please remove jackets, purses, and carry-ons before you get to the front of the screening line.
* Electronic equipment may need to be switched on when going through screening. Have cameras, laptops, and other devices out of luggage and ready for inspection.
* Boarding passes and personal identification (e.g., passport, and/or birth certificate) must be shown to screening personnel and carried through the metal detector.
For more complete details about the screening process, see the CATSA website.
Additional Flight Information
For information about ticket reservations, baggage handling, and special needs traveller assistance, please contact your air carrier or your travel agent.
- Guest Services at Toronto Pearson YYZ Airport
GUEST SERVICES AT YYZ AIRPORT:
Services - listed in alphabetical order
: 10 Minute Manicure (416) 776-2369 Terminal 3 Departures level, Pre-Security, Retail Court
Airline Financial (905) 673-8464 Terminal 1 Ground level, Pre-Security
Airport Information Services (416) 247-7678 throughout Terminal 1
Airport Information Services (416) 776-5100 throughout Terminal 3
Ambassador Porter Services (416) 776-2247 Terminal 1 Level 3, Pre-Security
Ambassador Porter Services (416) 776-2247 throughout Terminal 3
Aviation Catholic Ministry (416) 776-9673 Terminal 1 Level 1, Pre-Security
Aviation Evangelical Ministry (416) 776-3556 Terminal 3 Departures Level, International, Pre-Security
Aviation Interfaith Ministry (416) 776-9674 Terminal 1 Level 1, Pre-Security
Bell Canada Public Internet - throughout Terminal 3
Bell Payphones - throughout Terminal 3
Bell Payphones - throughout Terminal 1
Evangelical Worship Terminal 1 Arrivals, Domestic - Monday to Friday at 12:00 noon
Evangelical Worship Service Terminal 3 Departure, Pre-Security - Monday to Friday at 11:00 a.m.
Frisco Bay White Label ATMs (905) 238-0510 - throughout Terminal 1
Frisco Bay White Label ATMs (905) 238-0510 - throughout Terminal 3
ICE Currency Services (416) 776-1311 - throughout Terminal 1
Quick Shoe Shine Terminal 1 Level 2, Domestic, Post-Security, Pier D
Quick Shoe Shine Terminal 1 Level 2, Post-Security, Pier F
Rainbow Shoe Shine Terminal 3 Departures Level, Domestic, Post-Security
Roman Catholic Masses Terminal 3 Departure, Pre-Security - Mon., Tues., Thur. 12:00 noon, Sat. 4:00 pm, Sun. 8:00 am & 11:30 pm
Roman Catholic Masses Terminal 1 Arrivals, Domestic - Monday-Friday 1:00 pm, Sat. 5:30 pm, Sun. 10:00 am
Smarte Carte Inc. (905) 671-9559 throughout Terminal 1
Smarte Carte Inc. (905) 671-9559 throughout Terminal 3
The Corner Store (416) 776-2247 throughout Terminal 3
The Travel Store (416) 776-2247 Terminal 1 Level 3, Pre-Security, Main Processor
The Travel Store 905) 612-6677 Terminal 3 Departures level, Public Concourse, Pre-Security
The Travel Store (416) 776-2247 Terminal 1 Level 3, Pre-Security
Travelex Canada Limited (416) 776-2497 Terminal 3 Arrivals Level, International, Pre-Security
Travelex Canada Limited (416) 776-2491 Terminal 3 Departures Level, Post/Pre-Security
Traveller’s Aid Society of Toronto (905) 676-2868 Terminal 1 Level 1, Pre-Security, Public Concourse
Traveller’s Aid Society of Toronto (416) 776-5890 Terminal 3 Arrivals Level, Public Concourse, Pre-Security
Vaccaro Spa & Salon (905) 612-1132 Terminal 3 Departures Level, Pre-Security, Main Lobby
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