• ALB Airport Contact
  737 Albany-Shaker Road
  Albany, NY 12211
  Phone: (518) 242-2299
  Email: info@albanyairport.com
  Website for Albany Airport: http://www.albanyairport.com/
  
  

• ALB Airport Overview
  Albany International (ALB) Airport, in New York’s capital city, serves Northeastern New York and Western New England, being easily accessible from major roads and Interstates 87, 88 and 80. The following airlines serve ALB: Air Canada, American Eagle, Continental Connection, Continental Express, Delta Airlines, Northwest Airlines, Southwest Airlines, United Airlines, US Airways, US Airway Express, Albany now boasts a 230,000 square foot state-of-the-art terminal that’s the product of a multi-million dollar expansion project. Opened with the new terminal, ALB airport’s art gallery on the third floor before security has become a premier exhibition venue for artists in the Capital Region. Albany International Airport (ALB) services over a million passengers per year. Not only is Albany the seat of state government, but it is also gateway to the spectacular Adirondack State Park, a huge region which includes a part of Lake Champlain, Lake George, Lake Saranac, Tupper Lake and a multitude of smaller lakes and mountains, making it an ideal vacation spot for weary city dwellers.

• Baggage Carts / Skycap
  Baggage carts are available in the Baggage Claim Area and in the parking garage for a service charge of $1.50. Returned carts are eligible for a $.25 cent refund.
  
  To help make your trip even easier, Skycaps are posted at the key entrances to the terminal. Skycaps can assist individuals with their luggage or packages. Skycaps also provide curbside check-in that helps passengers avoid ticket lines. Skycaps are also available to transport disabled individuals by wheelchair to and from aircraft gates.

• Baggage Claim
  Three, high-speed baggage belts provide passengers with easy and convenient access to incoming luggage.

• Banking / ATM Services
  The Albany International Airport provides Automatic Teller Machines at three convenient locations. ATM’s are located in the Baggage Claim area, A-Concourse and C-Concourse.
  
  KeyBank
  KeyBank offers ATM’s on the C-Concourse and in the Baggage Claim area. Keybank serves the following cards: MAC, The Exchange, Cirrus, Plus, AFFN, Star, Mastercard, VISA, Novus and Pulse.
  
  KeyBank may charge a $1.50 fee to U.S. cardholders for withdrawing cash. This fee is added to the amount of your withdrawal by KeyBank and is in addition to fees that may be charged by your financial institution. Key Bank can be reached at 1 800 KEY 2 YOU.
  
  Fleet Bank
  Fleet bank offers an ATM on the A-Concourse. Fleet Bank serves the following cards: NYCE, Cirrus, Plus, Mastercard and VISA.
  
  Fleet charges a $1.50 fee for a cash withdrawal to a cardholder using a card not issued by Fleet Bank. The charge will be added to the withdrawal amount and is in addition to any fee that may be assessed by your financial institution. Fleet can be reached at 1 800 CALL FLEET.

• Business Services
  The Albany International Airport Business Center is conveniently located on the second level of the Terminal on the C-Concourse.
  
  The Business Center provides travelers and airport guests with a complete office environment including the latest in software to create or complete presentations, access e-mail and the Internet.
  
  Three conference rooms are available. Our large conference room is equipped for video conferencing for use by travelers and local businesses. Computer video projectors, TV’s, VCR’s and other presentation equipment are available.
  
  The Business Center is open Monday-Friday from 7AM to 7PM. The Business Center can be reached at 518 242-4488. FAX material can be sent to 518 242-4489.
  
  The following services are available:
  • Photocopying
  • Faxing
  • Computers and Printer
  • Laptop Workstations w/Computer Ports
  • Internet Access
  • Conference Rooms
  • Computer Presentations
  • Video Conferencing
  • Message Center
  • TV Lounge
  • Currency Exchange
  
  The Albany International Airport Business Center has no membership fee. There is a fee for the following services:
  
  Photocopying $.25 per page
  
  Faxing - Local Calls
  First three pages $1.00 per page
  Next four-ten pages .50 per page
  From page eleven on .25 per page
  
  Faxing - Long Distance Calls
  First three pages $2.00 per page
  Next four-ten pages $1.00 per page
  From page eleven on .50 per page
  Receiving Faxes $1.00 per page
  
  Computer Usage/Internet Access $.25 per minute
  Hourly $15.00 per hour
  Printing $.25 per page
  
  Conference Rooms
  Small Room (up to 4 people) $25.00 per hour
  Medium Room (up to 8 people) $35.00 per hour
  Large Room (up to 12 people) $50.00 per hour
  
  Video Conferencing
  (room charge is additional) $60.00 per hour
  
  Equipment
  TV/VCR - PC Presentations $10.00 per day
  Slide Projector $10.00 per day
  Overhead Projector $10.00 per day

• Concourses
  The new terminal has three concourses designed to accommodate three-million passengers a year.

• Emergency / Medical Services
  Dial 9-1-1 for emergency or medical assistance. Also, the Albany International Airport Information Center can direct you to emergency and medical services. It is located on the first level of the terminal between the ticket and baggage claim areas. The Information center is open Monday-Friday 6AM - 11PM, Saturday and Sunday from 7AM - 11PM. You may reach the Information Center at 518 242-2200 or 518 242-2299.

• Flight Information Monitors
  Check the availability of flights serving Albany International Airport (ALB):
  
  Flight schedules, flight information and real-time flight arrival and departure information for the Albany International Airport (ALB) may be obtained through use of the following links:
  
  http://www.albanyairport.com/3/flight/index.html
  http://www.albanyairport.com/3/flightdata/index_departures.html

• Interfaith Chapel / Religious Options
  The Interfaith Prayer Room, located on Concourse C of the terminal, provides a respite and place of solitude for travelers, guests and airport personnel. The Interfaith Prayer Room is open daily. Guests are invited to share their thoughts in a guest book located at the entrance to the room. Spiritual books including Bhagvad Gita, the Tanach, the Koran, and the Old and New Testaments are available.
  
  For information regarding your faith’s participation in the Prayer Room, please contact the Capital Area Council of Churches at 518 462-5450.

• International Travelers
  All international flights entering the Albany International Airport must pass through the U.S. Customs Service office.
  
  The Customs office is located in a separate building located just to the east of Concourse-C. Customs inspectors staff the office from 8:30 a.m. to 4:30 p.m. each day and on an as-needed basis 24-hours a day.
  
  Customs inspectors check passenger identification, citizenship, visas, foreign purchases and cash or negotiable instruments valued at over $10,000. Officers also inspect pilot certificates and aircraft registrations.
  
  In order to have a Customs Officer present to provide inspection services, Customs must be notified at least two hours in advance of arrival time at the Albany International Airport. Albany is an "international airport" or "airport of entry" and permission to land is not necessary. It is the pilot’s responsibility to notify Customs or an incoming flight. Notification may be made by any means including ADCUS message in the flight plan through the FAA. Pilots may also communicate directly with Customs at 1 518 431-0200, 1 800 973-2867 or 1 407 975-1740.
  
  The U.S. Customs Office can be reached at 518 431-0200. After hours calls from the United States can be directed to the U.S. Customs Sector Communications toll-free number at 800 -X- SECTOR. Calls from outside the United States should be directed to 407 975-1740.

• Internet Access
  The Albany International Airport Business Center is conveniently located on the second level of the Terminal on the C-Concourse. The Business Center provides travelers and airport guests with access to e-mail and the Internet.
  
  The Albany International Airport Business Center has no membership fee. There is a fee for the following services:
  
  Computer Usage/Internet Access $.25 per minute
  Hourly $15.00 per hour
  Printing $.25 per page

• Lost & Found
  The Lost and Found office is located in the Operations Center on the first floor of the terminal.
  
  The Lost and Found office can be reached at 518 242-2300.
  
  Individual airlines also operate their own Lost and Found offices.

• Mail Center / U.S. Post Office
  The Airport Mail Center is located on the first level of the terminal near the Information Desk.
  
  The Albany International Airport Mail Center provides vending machines for the purchase of stamps, envelopes, postcards, express mail and pre-paid phone cards. A U.S. Postal Service mailbox is also located in the Mail Center. The pickup times are: M-F 5PM Saturday, 1PM. There is no Sunday pickup.
  
  UPS
  United Parcel Service offers shipping material and pickup service at the Mail Center. The UPS pickup time is Monday-Friday at 6:45PM. There is no weekend or holiday pickup. UPS can be reached at 1 800 PICKUPS 742-5877.
  
  Federal Express
  FedEx offers pickup service at the Mail Center. Packages are picked up Monday-Friday at 5PM and on Saturday at 1PM. There is no Sunday or holiday pickup.

• Main Terminal / Concourses
  The new 230,000 square foot Albany International Airport Terminal opened on June 1, 1998, four months ahead of schedule. The terminal was designed to reflect the Capital Region’s rich Dutch and Shaker heritage. Varying shades of brick reminiscent of designs used by early Dutch settlers were used to cover the 500 foot long inside and outside walls of the terminal. Large, round windows and sky lights provide a bright environment.
  
  Ticket counters are conveniently located next to an escalator and elevator to provide quick access to boarding gates located on the second level. Three security checkpoints offer immediate screening of passengers and guests.
  
  A curved observation deck located on the terminal’s third level offers passengers and visitors an exciting view of the airport’s runways, taxi ways and FAA Control Tower. Loudspeakers allow visitors to the observation deck to listen in on conversations between the aircraft flight crews and air traffic controllers.
  
  In 1999, as the terminal approached its first anniversary, the Airport Authority approved the construction of a 16,000 square foot addition. The addition was designed to attract a new low-fare carrier to Albany International Airport.
  
  The new terminal has three concourses designed to accommodate three-million passengers a year.

• Meeting / Conference Rooms
  The Albany International Airport welcomes members of the community to utilize our public areas for meetings and events.
  
  The Observation Level at the Albany International Airport is available to Public Benefit and Not-For-Profit groups of 70 or more.
  
  The Observation Level can seat up to 100 individuals for dinners and receptions. The fee for all groups using the Observation Level is $75.00. All food and beverage served on the observation level must be provided through airport vendors or outside catering services. Groups interested in using the Observation Level must make reservations by contacting the Albany County Airport Authority at 518 242-2222.
  
  The Business Center, located on the terminal’s second level C-Concourse offers three Conference Rooms that are available to businesses, individuals or community groups. The Business Center’s large conference room features Video Conference. The fees for the using the Business Center conference rooms are as follows:
  
  • Large Room $50 per hour
  • Medium Room $35 per hour
  • Small Room $25 per hour
  
  On-Airport catering services can be arranged by contacting the following Airport Concessions:
  
  • Gladco Enterprises (518) 242-4333
  • Coffee Beanery (518) 242-4303

• People With Special Needs / Persons With Disabilities
  Escalators/Elevators:
  Escalators and elevators provide quick access to boarding gates located on the second level next to the ticket counters.
  
  Wheelchairs:
  Wheelchairs are provided free of charge for travelers using the Albany International Airport. Wheelchairs, and wheelchair assistance are available from Sky Caps or by contacting your airline representative.
  Wheelchairs are also available at the Information Desk located on the first level of the terminal.
  
  Hearing Impaired/TDD Telephones:
  The Airport also provides a TDD telephone device to assist the hearing impaired. TDD phones are located throughout the terminal and are clearly marked with the recognizable ""hearing impaired"" sign. An additional TDD is located at the Reservation Center in the Baggage Claim area.
  
  Security Screening - Persons with Disabilities or Medical Concerns:
  We have identified some helpful information that explains security screening procedures as they may apply to persons with disabilities or medical concerns. You may want to familiarize yourself with this information before arriving at the airport. Knowing the procedures and observing the tips and recommendations will help you move through the security checkpoint quickly and efficiently.
  
  If you have any questions while at the airport, ask for the TSA screening supervisor. You may also contact the TSA Consumer Response Center toll-free at 1-866-289-9673 or TSA-ConsumerResponse@tsa.dot.gov.
  
  Information will be updated from time-to time. We recommend that you periodically check the website at www.tsa.dot.gov to obtain the latest.

• Pets / Animals
  Animals are not permitted in the terminal or on apron areas at the Albany International Airport unless they are being used to assist disabled individuals, or are in proper pet carriers.

• Restrooms
  Restrooms are conveniently located throughout the main terminal and the three concourses.

• Security
  Security Screening
  Baggage checkpoints* are now the first checkpoints you will encounter at the airport. Security screeners will screen all checked-baggage before it is loaded onto the planes.
  
  Passenger security checkpoints are the second checkpoints you will encounter. You must pass through this checkpoint to access your departure gate. Security screeners will screen you and your carry-on baggage.
  
  Access to the checkpoint
  At the entrance to the security checkpoint, you will be asked to show proof that you are authorized to enter the screening area.
  
  Access is limited to Passengers with:
  • Boarding pass,
  • Ticket, or
  • Ticket confirmation
  
  Access is limited to persons with parental, official, medical, business, or similar reasons:
  • Gate pass or other authorization issued by the airline
  
  Access is limited to employees
  • Valid ID

• Smoking
  Smoking is not permitted in the Albany International Airport. Designated smoking areas are provided outside of the terminal on the ground floor level. Smoking is permitted in the parking garage.
  
  The non-smoking policy of the Albany International Airport also extends to the Airport Parking Shuttle’s and Albany Yellow, the taxi company that contractually serves the airport.

• Travelers Assistance
  Travelers Assistance can be obtained from the Albany International Airport Information Center is located on the first level of the terminal between the ticket and baggage claim areas.
  
  The Information center is staffed by representatives of the Albany County Convention and Visitors Bureau and is open Monday-Friday 6AM - 11PM, Saturday and Sunday from 7AM - 11PM. The Information Center provides paging services, flight information, directions, ground transportation, bus tickets, pamphlets for tourist attractions and hotels.
  
  You may reach the Information Center at 518 242-2200 or 518 242-2299.

• Telephones
  Telephones with computer hookups are located throughout the terminal and parking garage.

• Guest Services
  Airport Guest Services, Airport Information and Travelers Assistance
  The Albany International Airport Information Center is located on the first level of the terminal between the ticket and baggage claim areas.
  
  The Information center is staffed by representatives of the Albany County Convention and Visitors Bureau and is open Monday-Friday 6AM - 11PM, Saturday and Sunday from 7AM - 11PM. The Information Center provides paging services, flight information, directions, ground transportation, bus tickets, pamphlets for tourist attractions and hotels.
  
  You may reach the Information Center at 518 242-2200 or 518 242-2299.

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