Main Terminal / Concourses at Chicago O'Hare ORD Airport
Passenger Terminal Layout of Chicago O’Hare Airport, Getting Around (international arrivals procedure, terminal-to-terminal connections, Midway Airport connection, USO services), and Terminals, Concourses & gates, including airline clubs:
O'Hare International Airport has four passenger terminals -Terminal 1, 2, 3 & 5 (or T1, T2, T3 & T5) - arranged in a semi-circle. All terminals offer on their lower level roadway access to ground transportation from curbfront (Airport Express, rental cars, taxis, charter buses, suburban & reserved taxis, reserved limos). The Pedestrian Tunnel Level connects with the other terminals, as well as with the Main Parking Garage in the center, with the Bus/Shuttle Center at Level 1 and the Hilton Hotel in front of it. The Airport Transit Station (ATS) connects to the Airport Transit system, above the upper-level roadway.
NEW: 1. Food delivery to your gate: Apple App Store & Android Market make the B4 YOU BOARD available, where you can order from participating HMSHost restaurants free food delivery.
2. Self-Service Baggage check-in is now available at ORD
Getting around:
1. International Arrivals: Unless you have gone through US customs clearance by participating airports, you need to go through passport check, retrieve checked bags, go through customs clearance and - if transferring to another flight - re-check-in bag; then proceed up one level to the Airport Transit System (ATS) station and take the ATS train, which runs every few minutes, to your connecting terminal, where you need to go through security check before proceeding to your connecting gate.
2. Transfer options between Domestic Terminals T1, T2, & T3:
(a) Use walkways at post-security areas of the Departures level - follow signs; T3's walkway is near Concourse G (the walkway between T2 to T1 is for flight transfers of United Express).
(b) The free ATS shuttle train runs every few minutes in the unsecured areas of the terminals.
3. Transfer to Midway Airport: take the Omega Shuttle (773-483-6634) or take the CTA Blue line to downtown and change to the orange line to Midway.
6. USO - military service areas: (a) Terminal 2, above Delta ticket counter, on Mezzanine Level - open 24/7, tel: 773-686-7396. (b)
Terminal 3 at 'Cyber Canteen', inside of security, at entrance of Concourse L, by Security Check Point 9 - open daily 6am-10:0pm, tel. 773-686-8426
Terminal 1 of O'Hare International has Concourses B & C (Concourse C being in a separate building, connected at its center by a walkway to the center of Concouse B). It serves (a) all departures of Nippon Airways ANA & Lufthansa; all domestic flights & international departures of United, and (b) all check-in and baggage claim for United Express.
The Baggage Level of T1 is the Arrivals level with baggage claim 1-7 and ground transportation; an information counter and rental car desks. The The Ticketing Level is the Departures level, with ticketing desks 1A-1G , and offers a variety of services and is leading to Concourse B, which in turn connects by walkway at its center to Concourse C. The upper level also connects at its left end to T2.
Concourse B with gates B1-22 houses a United Red Carpet Club near gates B7 & B19.
Concourse C with gates C1-C32 has a United Red Carpet Club near gate C16. Both Concourses offer various amenities and services.
Terminal 2 of O'Hare International, with Concourses E & F, serves Air Canada & Delta for domestic flights; Delta Shuttle and United for domestic flights; United Express for all check-in & baggage claim); and US Airways & US Airways Express.
The Baggage Level of T2 has baggage claim 2A-2E, and ground transportation level.
The Ticketing Level is the Departures Level with counters 2A-2E, and connects to T1 at right end and to T3 and the Rotunda at left end. On either side of the gateway to Concourses E & F is the Mezzanine level, accessible via elevators/escalators. The gateway area splits in a Y formation between Concourses E and F.
Concourse E with gates E1A-E15 houses the Delta Crown Club near gate E7.
Concourse F with gates F1-F14, and on lower level gates F11A, B & C; it houses the United Red Carpet Club near gate F3.
Terminal 3 of O'Hare International, with Concourses G, H, K & L, serves Air Choice One, Alaska and American (all domestic flights &international departures); American Connection, American Eagle & Iberia (departures only) ; Japan Airlines JAL (departures only) and JetBlue, Spirit, Virgin America & WestJet.
The Baggage Level of T3 is for baggage claim 3A - 3G & ground transportation;
The Ticketing Level serves Departures with ticket counters 3A - 3K, leading to Concourse L to the left, the Y-shaped gateway to Concourses K & H in the center and to the Rotunda (leading to T2) and Concourse G to the left.
Concourse G has gates G1A-G19, and on the lower level gates G13-G17.
Concourse H has gates H1-H18, with a Rebooking Center near gate H7. Between Concourses H & K is the Admirals Club.
Concourse K with gates K1-K20 has a Rebooking Center at gate K10A and the Flagship Lounge near K16.
Concourse L has gates L1-L10 but no airline lounges. (for Virgin America, Spirit, JetBlue, Air Choice One and American airlines)
Terminal 5 - the International Terminal of O'Hare Airport with Concourse M presently serves the following airlines: Aer Lingus, Aero Mexico, Air France, Air India, Alitalia, All Nippon Airways ANA (arrivals only); American (international rrivals only); Asiana, British, Cathay, Cayman, Copa, Etihad, Delta (Paris/ France departures & arrivals); Frontier & Iberia (arrivals only); Japan Airlins JAL (arrivals only,); KLM, Korean, LOT, Lufthansa (arrivals only; Mexicana, Pakistan, Royal Jordanian, SAS, Swiss, TACA, Turkish & United (international arrivals only); and Virgin Atlantic Airways.
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The Baggage Level of T5 is the Arrivals & Baggage Claim level with baggage claims 3A - 3. Its ATS train station is across from the upper-level roadway and connects to the other terminals to the right and to Economy Parking lots E, F & G, Kiss n' Fly and the PACE Bus to the left.
The Ticketing Level is the Departures Level of T5 faces the upper roadway with entrance doors 5B-5F, containing the ticketing counters 5B-5F, Information counter and the concession court.
Concourse M with gates M1-21wraps around the concessions Court to the left (gates M12-M21) and to the right (gates M7-M1), and extends northward in the center to gates M8-M11 (prepare yourself for long walks from check-in to gates). All international arrivals, with the exception of flights from airports with border preclearance, are handled at Terminal 5.
Airline lounges at T5 are between gate areas M7 & M14 for: Aer Lingus, Air France, Alitalia, British, JAL, Korean, SAS Business, Swiss, & Worldwide VIP
NOTE: Terminal 5 is undergoing complete redevelopment of its concessions program, adding new food & drink, news & gifts, specialty retail & duty-free - expected to be completed by Fall 2013.
Services and Amenities inside the Terminals at O'Hare International include a diverse mix of local and national retail stores, hotels & motels, shops, restaurants, snack bars, lounges, and cafés, banking & currency exchange facilities There is also a full-service business support and a large conference center, laptop charging stations with seating, work surface & outlets; as well as a health club, a USO centers (see 'Getting Around' above), a massage center, and a salon. It has customer service personnel, information representatives, Chicago police, and medical staff available to assist you at any time. Lost and need help? - look out for the Volunteers in red T-Shirts and a ‘May I Help’ sign; they can help make your travel experience less stressful. If you are delayed and you’re with kids, check out the ‘Kids on the Fly’ exhibit or the Children’s museum in Terminal 2. The exhibit’s interactive displays include an air traffic control tower, a fantasy helicopter, a cargo plane and more fun gizmos.
O'Hare International Airport has four passenger terminals -Terminal 1, 2, 3 & 5 (or T1, T2, T3 & T5) - arranged in a semi-circle. All terminals offer on their lower level roadway access to ground transportation from curbfront (Airport Express, rental cars, taxis, charter buses, suburban & reserved taxis, reserved limos). The Pedestrian Tunnel Level connects with the other terminals, as well as with the Main Parking Garage in the center, with the Bus/Shuttle Center at Level 1 and the Hilton Hotel in front of it. The Airport Transit Station (ATS) connects to the Airport Transit system, above the upper-level roadway.
NEW: 1. Food delivery to your gate: Apple App Store & Android Market make the B4 YOU BOARD available, where you can order from participating HMSHost restaurants free food delivery.
2. Self-Service Baggage check-in is now available at ORD
Getting around:
1. International Arrivals: Unless you have gone through US customs clearance by participating airports, you need to go through passport check, retrieve checked bags, go through customs clearance and - if transferring to another flight - re-check-in bag; then proceed up one level to the Airport Transit System (ATS) station and take the ATS train, which runs every few minutes, to your connecting terminal, where you need to go through security check before proceeding to your connecting gate.
2. Transfer options between Domestic Terminals T1, T2, & T3:
(a) Use walkways at post-security areas of the Departures level - follow signs; T3's walkway is near Concourse G (the walkway between T2 to T1 is for flight transfers of United Express).
(b) The free ATS shuttle train runs every few minutes in the unsecured areas of the terminals.
3. Transfer to Midway Airport: take the Omega Shuttle (773-483-6634) or take the CTA Blue line to downtown and change to the orange line to Midway.
6. USO - military service areas: (a) Terminal 2, above Delta ticket counter, on Mezzanine Level - open 24/7, tel: 773-686-7396. (b)
Terminal 3 at 'Cyber Canteen', inside of security, at entrance of Concourse L, by Security Check Point 9 - open daily 6am-10:0pm, tel. 773-686-8426
Terminal 1 of O'Hare International has Concourses B & C (Concourse C being in a separate building, connected at its center by a walkway to the center of Concouse B). It serves (a) all departures of Nippon Airways ANA & Lufthansa; all domestic flights & international departures of United, and (b) all check-in and baggage claim for United Express.
The Baggage Level of T1 is the Arrivals level with baggage claim 1-7 and ground transportation; an information counter and rental car desks. The The Ticketing Level is the Departures level, with ticketing desks 1A-1G , and offers a variety of services and is leading to Concourse B, which in turn connects by walkway at its center to Concourse C. The upper level also connects at its left end to T2.
Concourse B with gates B1-22 houses a United Red Carpet Club near gates B7 & B19.
Concourse C with gates C1-C32 has a United Red Carpet Club near gate C16. Both Concourses offer various amenities and services.
Terminal 2 of O'Hare International, with Concourses E & F, serves Air Canada & Delta for domestic flights; Delta Shuttle and United for domestic flights; United Express for all check-in & baggage claim); and US Airways & US Airways Express.
The Baggage Level of T2 has baggage claim 2A-2E, and ground transportation level.
The Ticketing Level is the Departures Level with counters 2A-2E, and connects to T1 at right end and to T3 and the Rotunda at left end. On either side of the gateway to Concourses E & F is the Mezzanine level, accessible via elevators/escalators. The gateway area splits in a Y formation between Concourses E and F.
Concourse E with gates E1A-E15 houses the Delta Crown Club near gate E7.
Concourse F with gates F1-F14, and on lower level gates F11A, B & C; it houses the United Red Carpet Club near gate F3.
Terminal 3 of O'Hare International, with Concourses G, H, K & L, serves Air Choice One, Alaska and American (all domestic flights &international departures); American Connection, American Eagle & Iberia (departures only) ; Japan Airlines JAL (departures only) and JetBlue, Spirit, Virgin America & WestJet.
The Baggage Level of T3 is for baggage claim 3A - 3G & ground transportation;
The Ticketing Level serves Departures with ticket counters 3A - 3K, leading to Concourse L to the left, the Y-shaped gateway to Concourses K & H in the center and to the Rotunda (leading to T2) and Concourse G to the left.
Concourse G has gates G1A-G19, and on the lower level gates G13-G17.
Concourse H has gates H1-H18, with a Rebooking Center near gate H7. Between Concourses H & K is the Admirals Club.
Concourse K with gates K1-K20 has a Rebooking Center at gate K10A and the Flagship Lounge near K16.
Concourse L has gates L1-L10 but no airline lounges. (for Virgin America, Spirit, JetBlue, Air Choice One and American airlines)
Terminal 5 - the International Terminal of O'Hare Airport with Concourse M presently serves the following airlines: Aer Lingus, Aero Mexico, Air France, Air India, Alitalia, All Nippon Airways ANA (arrivals only); American (international rrivals only); Asiana, British, Cathay, Cayman, Copa, Etihad, Delta (Paris/ France departures & arrivals); Frontier & Iberia (arrivals only); Japan Airlins JAL (arrivals only,); KLM, Korean, LOT, Lufthansa (arrivals only; Mexicana, Pakistan, Royal Jordanian, SAS, Swiss, TACA, Turkish & United (international arrivals only); and Virgin Atlantic Airways.
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The Baggage Level of T5 is the Arrivals & Baggage Claim level with baggage claims 3A - 3. Its ATS train station is across from the upper-level roadway and connects to the other terminals to the right and to Economy Parking lots E, F & G, Kiss n' Fly and the PACE Bus to the left.
The Ticketing Level is the Departures Level of T5 faces the upper roadway with entrance doors 5B-5F, containing the ticketing counters 5B-5F, Information counter and the concession court.
Concourse M with gates M1-21wraps around the concessions Court to the left (gates M12-M21) and to the right (gates M7-M1), and extends northward in the center to gates M8-M11 (prepare yourself for long walks from check-in to gates). All international arrivals, with the exception of flights from airports with border preclearance, are handled at Terminal 5.
Airline lounges at T5 are between gate areas M7 & M14 for: Aer Lingus, Air France, Alitalia, British, JAL, Korean, SAS Business, Swiss, & Worldwide VIP
NOTE: Terminal 5 is undergoing complete redevelopment of its concessions program, adding new food & drink, news & gifts, specialty retail & duty-free - expected to be completed by Fall 2013.
Services and Amenities inside the Terminals at O'Hare International include a diverse mix of local and national retail stores, hotels & motels, shops, restaurants, snack bars, lounges, and cafés, banking & currency exchange facilities There is also a full-service business support and a large conference center, laptop charging stations with seating, work surface & outlets; as well as a health club, a USO centers (see 'Getting Around' above), a massage center, and a salon. It has customer service personnel, information representatives, Chicago police, and medical staff available to assist you at any time. Lost and need help? - look out for the Volunteers in red T-Shirts and a ‘May I Help’ sign; they can help make your travel experience less stressful. If you are delayed and you’re with kids, check out the ‘Kids on the Fly’ exhibit or the Children’s museum in Terminal 2. The exhibit’s interactive displays include an air traffic control tower, a fantasy helicopter, a cargo plane and more fun gizmos.
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