• DEN Airport Contact
  8500 Pena Blvd
  Denver, CO 80249
  Phone: (303) 342-2000
  Email: info@diadenver.net
  Website for Denver Airport: http://www.flydenver.com
  
  

• DEN Airport Overview
  Denver International Airport DEN is like an apparition of snowy white peaks floating over the empty plains east of Denver, Colo. Locals may gripe about the 30 to 45 minute drive to the airport, but with all that elbow room Denver is one of the largest airports in the world and still has room to grow. Also known as DIA, Denver airport’s main terminal features a light and airy central atrium with a canopy ceiling of fiberglass fabric that resembles the peaks and valleys of the nearby mountains. The dual-sided terminal – carriers are organized by Terminal West and Terminal East – separates traffic into three levels: the upper level is for departures, the mid-level is for ground transportation and the lower level is for passenger pick-up. The gates are arranged along three concourses connected to each other and the main terminal by a people-mover train. Concourse A, home to Denver-based Frontier Airlines, is also connected to DEN airport’s main terminal by a unique walkway that provides great views of airplanes and the mountains in the distance.

• Baggage Carts / Skycap
  Baggage carts are located near ticket counters, baggage carousels and security-screening checkpoints in the Jeppesen Terminal on Levels 5 and 6. Cart rental cost is $3 and machines accept coins or bills. When you return a cart to any rack you will receive a 25-cent refund. For international travelers, carts are provided at no charge in the Federal Inspection Services area. For the safety of all our guests, baggage carts are not allowed on the train, on moving walkways or on any escalator.
  
  DEN has a baggage storage facility located in the Jeppesen Terminal on Level 5. For information, contact the Airport Baggage Center at 303-342-5858. There are no rental lockers available at the airport.
  
  

• Baggage Claim
  Baggage claim for all carriers is located on Level 5, in both Terminal East and Terminal West.
  
  

• Banking / ATM Services
  The Public Service Credit Union branch at Denver International Airport is a full-service financial institution offering a variety of products and services, including savings, checking, loans, mortgages, home banking, travelers’ checks, money orders and much more.
  
  It is located on Level 6 in the Jeppesen Terminal. In addition, there are14 Co-Op Network ATMs positioned throughout the main terminal and concourses, Public Service Credit Union provides convenient access to cash and financial services for employees and guests at Denver International Airport. In addition, through its affiliation with the Credit Union Shared Branching Network, credit union members from across the country can easily access their own credit union accounts right here at DIA.
  
  

• Concourses
  All of DEN;s concourses are served by underground electric people-mover train that shuttle passengers from the main terminal out to the concourses and then return back to the main terminal. The tram-trains run every 5-10 minutes.
  
  Concourse A
  Concourse A is accessible by glass-enclosed bridge or by people-mover train. This concourse contains gates A27 through A53 and serves domestic carriers Alaska/Horizon, Continental, Frontier, jetBlue, Mesa, and United and United Express/Great Lakes.. International carriers served include British Airways, Lufthansa and Mexicana.
  
  Concourse B
  This concourse is accessible only by underground people-mover train from the Jeppesen Terminal. It contains gates B15 through B61 and serves commuter carriers and domestic carriers United and United Express/Great Lakes. International service for Concourse B includes Air Canada.
  
  Concourse C
  This concourse is accessible only by underground people-mover train from the Jeppesen Terminal. It contains gates C30 through C49 and serves domestic carriers America West, American, ATA, Big Sky, Delta, Midwest Express, Northwest and US Airways.
  
  

• Emergency / Medical Services
  In an emergency, dial 911.
  
  Denver Health Medical Center at DIA:
  The Division of Managed Care at Denver Health oversees the Denver Health Medical Center at Denver International Airport. Services include Occupational Medicine, Primary Health Care and Injury Care. The Medical Center serves the needs of travelers and visitors, city employees and businesses at or near DIA.
  
  The Medical Center is located in the Jeppesen Terminal on the 6th Level in the northwest corner. The Denver Health Medical Center is open seven days a week from 8 a.m. to 5 p.m., excluding holidays. After-hours calls are managed by Denver Health paramedics at DEN. Patients are seen on either an appointment or walk-in basis. The center can be reached by calling 303-317-0607.
  
  

• Flight Information Monitors
  Flight Information Monitors
  Flight information monitors are located at each entrance to the people-mover train station for convenient reference. Baggage information monitors are located near the baggage-claim carousels in Terminal East and Terminal West.
  
  

• Interfaith Chapel / Religious Options
  The Jewish and Christian Interfaith Chapel and the Islamic Masjid are open 24 hours for your quiet meditation. They are located on Level 6 in the Terminal, southeast side.
  
  

• International Travelers
  International arrivals proceed through the Federal Inspection Services area at the north end of Terminal Level 5.
  
  

• Internet Access
  AT&T Wireless (AWS) provides wireless Internet access services throughout DEN by means of over 100 Access Points installed in locations for use by the traveling public as well as for use by the Airport, airlines, concessionaires, etc. AWS has been announcing roaming agreements with several providers throughout the country. For current information regarding AWS wireless services, connection procedures, download software, hotspot locations, rate plans, etc. visit their website at http://www.attwireless.com/wifi. AT&T Customer Care/Support phone number is 1-866-896-WiFi (1-866-896-9434).
  
  DEN airport has several options for public access to the web.
  
  1. All public payphones have data ports for standard dial-up web access capability via a user’s laptop. There is no charge when using the 1-800 ISP access numbers.
  
  2. There are 20 AT&T PP200i payphones installed at various locations throughout the Jeppesen Terminal and all three concourses. These units have a screen keyboard built into the device for Internet access through a T1 line. External plug-in computers are not required but can be connected. Access charges are 25-cents a minute with a four-minute minimum, payable by credit card or paper currency (no coins).
  
  3. DEN has two four-unit kiosks on Concourses A and Concourse B with Internet accessible devices installed. A laptop is not required. Access charges are 25-cents a minute with a four-minute minimum, payable by credit card or paper currency (no coins).
  
  4. Wireless Internet access is provided at DEN by the NOKIA/AT&T Wireless Services (AWS) wireless data network operating under the IEEE 802.11b WiFi standard. There are 53 access points in public areas of the airport - Levels 5 and 6 of Jeppesen Terminal and all gate-boarding areas on Concourses A, B and C.
  
  After configuring your laptop’s wireless software and access card the initial splash page will appear as the laptop syncs up with the WiFi system. On-screen instructions walk the user through required steps and options to sign up. Free access to DEN’s web site, www.FlyDenver.com, is also provided.
  
  

• Lost & Found
  Lost and found items in public areas at the airport are taken to the City Lost & Found on Level 6 in the Jeppesen Terminal. It is open Monday through Friday, 8 am to 8 pm, Saturday and Sunday, 8 am to 6 pm. For information on lost and found items call 303-342-4062, or by using a white courtesy telephone and dialing 4062. You will need to check with your airline for any items lost in airline space, such as gate holding areas or aboard a plane. For lost baggage, contact your airline.
  
  

• Mail Center / U.S. Post Office
  A full-service retail U. S. Postal facility is located on Level 6 West of the Jeppesen Terminal. Passengers and employees at DIA can purchase stamps, commemorative gifts and packaging materials, as well as having many options for mail services. Hours of operation are 7 a.m. to 5 p.m., Monday through Saturday.
  
  

• Main Terminal / Concourses
  DEN’s main terminal building is named for businessman and aviation pioneer Elrey B. Jeppesen, whose “Jepp” navigational maps and charts are standard equipment in almost every commercial airline cockpit in the world. The terminal provides 1.5 million square feet of space, and the three concourses bring the total usable space to more than 6 million square feet of public space. Concourses A, B and C have a total of 89 gates.
  
  

• Meeting / Conference Rooms
  DEN airport has two meeting rooms available to rent on Concourse A. Users must have a boarding pass to get through security screening to use the facilities.
  
  The rooms rent for $25.00 an hour, with a minimum rental time of four hours, and they can accommodate between 10-25 people. Each facility has a conference table with chairs, a writing board and a speaker telephone. The rooms are located On Concourse A, Level 4, north side. For more information, contact the Public Affairs Office at Denver International Airport, 303-342-2250.
  
  

• People With Special Needs / Persons With Disabilities
  Denver airport prides itself on being extremely user friendly for persons with disabilities and does not discriminate on the basis of disability in admission to, access to, treatment of or employment in its programs and activities.
  
  The City and County of Denver, as owner and operator of DIA, does not discriminate on the basis of disability in admission to, access to, treatment of or employment in its programs and activities. This notice is provided as required by the Rehabilitation Act of 1973, Section 504 and Title II of the Americans with Disabilities Act of 1990. Questions, concerns, complaints or requests for additional information regarding these laws may be forwarded to:
  
  Mr. Kenneth Smith
  ADA Compliance Officer
  Department of Aviation
  Denver International Airport
  Airport Office Building, 7th Floor
  8500 Peña Boulevard
  Denver, Colorado, 80249 USA
  
  Elevators:
  You can access all high-traffic areas of the airport – including ticketing, baggage claim and all train stations – by elevators. Generally speaking, if you see an escalator, there is an elevator near by.
  
  Paging for the Deaf and Hearing Impaired:
  If you anticipate receiving a page or if you wish to leave a standard audible page, use a TTY unit and dial 1-800-688-1333 for assistance.
  
  TTY Telephones:
  Several TTY public pay telephones for the deaf and hearing-impaired are conveniently located throughout the Terminal and concourses. Each unit is marked with the international symbol for TTY. Guest Services staff and Hospitality Ambassadors can help you find a TTY unit.
  
  Wheelchairs:
  Wheelchairs and electric cart service are provided by the airlines for their customers. Service can be requested from the airline in advance or at the ticket counter when you check in. Additionally, emergency wheelchairs are available through Travelers Assistance located in the Terminal and in the Concourse B Information Booth, or by calling 303-342-0400.
  
  

• Pets / Animals
  Pet Exercise Area
  DIA has two designated Pet Exercise areas located outside of the Jeppesen Terminal. Because the airport’s concourses are located in secure zones, passengers traveling with pets must go to the Terminal to exit the airport. Passenger trains are located in the center core of each concourse and will take you to the Terminal.
  
  The Pet Exercise areas are located on Level 2 of the Jeppesen Terminal. Immediately outside door 216 on the West and door 217 on the East are small grassy areas designated for pet relief. Please plan on at least 30 minutes travel time to the Terminal and back to your gate.
  
  

• Restrooms
  All public area restrooms are accessible. If you need assistance, you and the person assisting you may want to use one of our 16 unisex restrooms located throughout the Terminal and Concourses. Our Guest Services staff and Hospitality Ambassadors can help you find a unisex restroom.
  
  

• Security
  Security Screening
  Security-screening areas are located in the center terminal atrium at the entrances to the people-mover train station, which provides access to the concourses via people-mover trains.
  
  

• Smoking
  DEN is a non-smoking airport. However, there are two smoking lounges available within the airport. The Aviator’s Club is located on the west side of the Jeppesen Terminal, Level 6. The second smoking lounge is on Concourse B on the mezzanine level, center core. Please remember that you can smoke outside the Terminal, but this is not possible at the concourses.
  
  

• Travelers Assistance
  Denver airport DEN realizes that some travelers – such as senior citizens, those requiring assistance or those traveling with infants may have some special needs. Our Travelers Assistance Program volunteers can help. Travelers Assistance offers a range of services that includes providing wheelchairs or oxygen for passengers between flights. Travelers Assistance is located in the Jeppesen Terminal on Level 5. If you have specific questions or need to make advance arrangements for special assistance not provided by your airlines, call 303-342-0400.
  
  

• Guest Services
  Airport Guest Services, Airport Information and Travelers Assistance
  DEN was designed to be one of the most convenient and passenger-friendly airports in the United States. Our goal is to provide the public with the best travel experience possible. Airport Guest Services can assist you with directions, lost luggage, or if you have special needs and require assistance with items such as wheelchairs or handicapped accessibility. Medical personnel are staffed and prepared in our Medical Center to help with minor emergencies.

  Hospitality Ambassadors and Guest Services staff provide customer service, an information booth, airport paging and directions, and flight information. An Information Booth is located in the Jeppesen Terminal. General tourist information is also available at the Booth, where our staff can provide information on local Denver and Colorado area attractions.

  You can also use the white courtesy telephones located throughout the airport to contact Guest Services for paging, information or to report emergencies. Simply dial 2000 on the white courtesy telephones and you will be connected with our Guest Services personnel, or call the airport’s toll-free line, 1-800-AIR-2-DEN.

  Travelers with special needs, such as oxygen, can make advance arrangements with the airport’s Travelers Assistance Program by calling 303-342-0400.

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