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Rochester (ROC) Airport |
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- ROC Airport Contact
1200 Brooks Ave
Rochester, NY 14624
United States
Phone: 5857537020
Email: administrator@monroecounty.gov
Website for Rochester Airport: http://www.monroecounty.gov
- ROC Airport Overview
Greater Rochester International ROC Airport is located four miles southwest of Rochester, N.Y., and 12 miles south of Lake Ontario, one of the largest of the Great Lakes. The airport is served by major airlines and regional jet services offering nonstop flights to destinations in the U.S. and Canada.
ROC airport’s main terminal building has two levels – ticketing and boarding gates on the upper level and baggage claim and rental cars on the lower level. To improve the flow of passengers in the terminal, the airport constructed a centralized security checkpoint to replace the checkpoints at each concourse entrance.
Of interest is Rochester ROC airport’s art collection which showcases regional artists. One eye-catching piece is the Brass Tree by local artist, J. Pat Bucey. It is a nine-foot tall tree made of brass and adorned with over five thousand shimmering brass leaves.
- Baggage Carts / Skycap at Rochester ROC Airport
Skycaps are stationed at curb side on the upper level to assist departing passengers by checking bags and avoid ticket lines. Skycaps can assist individuals with their luggage and are available to transport disabled individuals by wheelchair to and from aircraft gates. Skycaps are also available at baggage claim to assist arriving passengers.
Smarte Cart Rental
Luggage cart dispensers are located at each end of the baggage claim area, and on the first floor of the parking garage. Fee: $3 each with a rebate of 25 cents issued upon return of the cart. The dispensers accept credit cards.
- Baggage Claim at Rochester ROC Airport
Luggage retrieval stations are located on the lower level, east and west ends of the Main Terminal.
- Banking / ATM Services at Rochester ROC Airport
Canandaigua National Bank and Trust has ATM machines located in the terminal's food court and in the baggage claim by AeroMart.
- Business Services at Rochester ROC Airport
Wireless/Wi-Fi Services:
The Frontier Business Hub has wired and wireless Internet. The wireless Internet is free of charge and can be accessed from Concourse A through the main food court/observatory area to Concourse B.
- Concourses at Rochester ROC Airport
There is a Main Terminal Building and two concourses.
- Emergency / Medical Services at Rochester ROC Airport
In an emergency, dial 911 from a courtesy phone, pay phone or cell phone.
- Flight Information Monitors at Rochester ROC Airport
Flight Information Display Screen (FIDS) are located in the Main Terminal at the center, east & west ends of both upper and lower levels as well as in the concourses.
- Interfaith Chapel / Religious Options at Rochester ROC Airport
An Interfaith Chapel, which has recently been renovated, is located on the upper level at the east end of the Main Terminal. The Chapel is available on a 24-hour basis. With advance notice, arrangements can be made to have the airport chaplain available.
- International Travelers at Rochester ROC Airport
The US Customs office is located in the International Arrivals Hall at:
1200 Brooks Avenue
Lower Level Main Terminal West End
Phone: 585 263-6294
Fax: 585 263-5828
Hours of Operation: 8:00 a.m. - 5:00 p.m.
The U.S. Customs Service serves as America’s front line against smuggling of drugs and other prohibited goods. As the premier U.S. border enforcement agency, the Customs Service enforces over 400 laws and international agreements designed to protect the American public. The U.S. Customs Service enforces these laws with an approach that provides a deterrent to criminal activity without creating undue delays to the vast majority of the law-abiding traveling public.
- Internet Access at Rochester ROC Airport
Wireless/Wi-Fi Services:
The Frontier Business Hub has wired and wireless Internet. The wireless Internet is free of charge and can be accessed from Concourse A through the main food court/observatory area to Concourse B.
- Lost & Found at Rochester ROC Airport
For items lost at the Security Checkpoint - call the McNeil Security office at 585-279-6005.
For items lost on the aircraft or at the gate area - contact your airline’s lost and found.
For items lost in general areas of the airport contact the Monroe County Sheriff’s Office Airport Security Unit at 585 753-7041. You must call within 7 days of loss. If the seven days have passed, contact the Monroe County Sheriff’s Property Clerk at 585 428-5393.
- Mail Center / U.S. Post Office at Rochester ROC Airport
Mail Facilities
A FedEx, UPS and US Postal Service mail box are located at the bottom of the escalator in the center observatory and the mail is collected daily.
A full-service US Post Office is located five minutes from the airport entrance at 1485 Howard Road. Its lobby area is open 24 hours every day.
- Main Terminal / Concourses at Rochester ROC Airport
ROC Airport's Main Terminal Building has two concourses: Concourse A (the Frederick Douglass Concourse) and Concourse B (the Susan B. Anthony Concourse).
- People With Special Needs / Persons With Disabilities at Rochester ROC Airport
Rochester International Airport complies with all ADA accessibility requirements.
Elevators:
Elevators and escalators are located on both the upper and lower levels, east and west ends of the Main Terminal. Escalators can also be found in the center of the Main Terminal.
TTY/TDD Telephones:
The telephones at the east and west ends of the upper level are equipped with TTY access.
Wheelchairs:
Wheelchairs are available and can be delivered to your gate or at any point within the terminal. Simply by contacting your airline, a skycap at ""6044"" or ""6043"" on a white courtesy phone located throughout the airport, or by going to the skycap podium located along the upper roadway. Please allow between 10-15 minutes for your wheelchair to arrive. Longer waits may occur during high traffic volume and increased demand.
Please contact your airline’s 1-800 number, prior to arrival, if you require any special assistance.
Skycap Services:
To help make your trip even easier, skycaps are stationed at curb side on the upper level to assist departing passengers by checking bags to their final destination that helps passengers avoid ticket lines. Skycaps can assist individuals with their luggage and are available to transport disabled individuals by wheelchair to and from aircraft gates. Skycaps are also available at baggage claim to assist arriving passengers. Skycap kiosks are outside on the departure roadway. Skycaps are also located inside the upper level entranceways. The Huntleigh and ITS Corporations provide the skycap service for each concourse.
- Pets / Animals at Rochester ROC Airport
Animals are not permitted in the terminal at the Greater Rochester International Airport unless they are being used to assist disabled individuals, or are in proper pet carriers.
PETS: Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. Here are some helpful tips for traveling with pets:
Tips for Traveling with Pets:
· First, contact your airline to find out the rules and regulations they have on pet travel.
· Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
· The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
· Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
· The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
· Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
· Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
· Give yourself plenty of time for check-in so there is no rushing and everything is done properly.
- Restrooms at Rochester ROC Airport
Restrooms are found on the upper level, center Observatory area. A unisex facility is also adjacent to the men’s restroom. Both the east and west ends of the lower level have restroom accommodations as well.
- Security at Rochester ROC Airport
For the latest Transportation Security Administration travel tips and prohibited items list click to the http://www.tsa.gov/public/ or http://www.ifly.com/airport-security
* Make sure you have government issued photo ID with you at all times (examples: Driver’s License, Passport) and readily available to show upon request at check-in, boarding or other stages of the airport process. Passengers 18 and older must show government issued photo ID.
* Make sure you have your boarding pass. Passengers will not be permitted beyond the security checkpoint without a boarding pass. Boarding passes are no longer issued at the gate. Boarding passes can be obtained at all ticket counters upon check-in. Boarding passes may also be obtained online or at a self-serve kiosk, however, this varies by airline. Please call your airline 800 number for further information.
Airport General Information 585-753-7000
TSA Security Questions & Concerns 585-279-6028
- Smoking at Rochester ROC Airport
Public and work places across New York State are smoke free. This includes bars and restaurants in the terminal. Therefore, smoking is not permitted throughout the Greater Rochester International Airport. Ashtrays are located outside of the terminal near all the key entrances of the airport. However, smoking is permitted in the parking garage.
- Telephones at Rochester ROC Airport
TTY phones for the hearing impaired, are located throughout the Airport. Once in the terminal follow, the signs to locate TTY phones. Interpretype (ITY) is an interactive communication system that provides a means of communicating without using speech. ITY sets are located at all airline and car rental counters, Central Security Checkpoint, Air Communications Center and the Airport Administration office.
- Guest Services at Rochester ROC Airport
ROC Airport Guest Services, Airport Information and Travelers Assistance
--Information Center
A visitor information booth is located on the first floor of ROC Airport, near the baggage claim area. The booth is staffed Mo-Fri 8am-8pm; Sat 10am-6pm & Sun. 10am-5pm. Brochures are on display at all times. You can also visit the Rochester website.
--The Fairfield Inn is an on-airport hotel, located within walking distance of the terminal. Address: 1200 Brooks Ave. Reservation: 1-800-228-2800 or (585) 529-5000.
--Checkpoint Mailer box - mail back your items not accepted by security:
Checkpoint Mailers, Inc. places secured, blast resistant drop boxes beyond security at each GRIA checkpoint. Passengers will have the option to mail their items back home at affordable cost. (Surrendered items are donated to a local charity.)
--Paging Services
To page someone in the airport, dial “0” on one of our white courtesy phones, located throughout the airport terminal. If you are outside the airport you can also have a party paged by dialing 585 753-7001.
--Phone Cards
Phone card vending machines are located half way down Concourse A and next to Subway in the Food Court area.
--Public Airfield Viewing Area
This is a huge, newly designed observatory located at the upper west end of the Airport's main ticketing lobby, adjacent to the US Airways ticket counter. This area is also accessible to non-ticketed passengers and offers a food concession, public telephones and comfortable seating for those meeting and greeting passengers. The Public Airfield Viewing area offers a great view of the airfield landscape overlooking the Airport's main runway.
--Shoe Shine:
Shoeshine services are located in the Frederick Douglass “A” Concourse, West end.
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