• ROC Airport Contact
  1200 Brooks Ave
  Rochester, NY 14624
  Email: mcairport@monroecounty.gov
  Website for Rochester Airport: http://www.rocairport.com
  
  

• ROC Airport Overview
  Greater Rochester International ROC Airport is located four miles southwest of Rochester, N.Y., and 12 miles south of Lake Ontario, one of the largest of the Great Lakes. The airport is served by 10 airlines and regional jet services offering nonstop flights to destinations in the U.S. and Canada. ROC airport’s main terminal building has two levels – ticketing and boarding gates on the upper level and baggage claim and rental cars on the lower level. To improve the flow of passengers in the terminal, the airport is currently constructing a centralized security checkpoint to replace the checkpoints at each concourse entrance. You can expect to be diverted around the construction site until the project is completed in November 2004. A more interesting diversion is Rochester ROC airport’s art collection which showcases regional artists. One eye-catching piece is the Brass Tree by local artist, J. Pat Bucey. It is a nine-foot tall tree made of brass and adorned with over five thousand shimmering brass leaves.

• Baggage Carts / Skycap
  Skycap Services
  To help make your trip even easier, skycaps are stationed at curb side on the upper level to assist departing passengers by checking bags to their final destination that helps passengers avoid ticket lines. Skycaps can assist individuals with their luggage and are available to transport disabled individuals by wheelchair to and from aircraft gates. Skycaps are also available at baggage claim to assist arriving passengers. Skycap kiosks are outside on the departure roadway. Skycaps are also located inside the upper level entranceways. The Huntleigh and ITS Corporations provide the skycap service for each concourse.
  
  Smart Carts
  To assist with baggage handling, luggage cart dispensers are located at each end of the baggage claim area, and on the first floor of the parking garage. They may be rented for $3.00 each with a rebate of .25 issued upon return of the cart. The dispensers are equipped to accept credit cards.
  
  

• Baggage Claim
  Luggage retrieval stations are located on the lower level, east and west ends of the Main Terminal.
  
  

• Banking / ATM Services
  ATMs are located in the A & B Concourses and in the Observatory/Food Court.
  
  

• Business Services
  GRIA offers a complimentary full service business center for the business traveler. The center is equipped with a copier, facsimile machine and workstations with modem hookups. A 24-hour financial report gives hourly financial information.
  
  

• Concourses
  There is a Main Terminal Building and two concourses.
  
  

• Emergency / Medical Services
  In an emergency, dial 911 from a courtesy phone, pay phone or cell phone.
  
  

• Flight Information Monitors
  Flight Information Display Screen (FIDS) are located in the Main Terminal at the center, east & west ends of both upper and lower levels as well as in the concourses.
  
  

• Interfaith Chapel / Religious Options
  An Interfaith Chapel is located on the upper level at the east end of the Main Terminal. The Chapel is available on a 24-hour basis. With advance notice, arrangements can be made to have the airport chaplain available.
  
  

• International Travelers
  The US Customs office is located in the International Arrivals Hall located on the lower west end of the Main Terminal. Both the IAH and MCAA rooms are ideal private meeting rooms for private events and work functions.
  
  

• Internet Access
  GRIA offers a complimentary full service business center for the business traveler. The center is equipped with a copier, facsimile machine and workstations with modem hookups. A 24-hour financial report gives hourly financial information.
  
  

• Lost & Found
  For lost and found items, contact the Airport Information Booths are located in the baggage claim area in the Main Terminal.
  
  

• Mail Center / U.S. Post Office
  U.S. Postal Service mailbox and stamp machine are located on the upper level, Observatory.
  
  

• Main Terminal / Concourses
  There is a Main Terminal Building and two concourses.
  
  

• People With Special Needs / Persons With Disabilities
  Rochester International Airport complies with all ADA accessibility requirements.
  
  Elevators:
  Elevators and escalators are located on both the upper and lower levels, east and west ends of the Main Terminal. Escalators can also be found in the center of the Main Terminal.
  
  TTY/TDD Telephones:
  The telephones at the east and west ends of the upper level are equipped with TTY access.
  
  Wheelchairs:
  Wheelchairs are available and can be delivered to your gate or at any point within the terminal. Simply by contacting your airline, a skycap at ""6044"" or ""6043"" on a white courtesy phone located throughout the airport, or by going to the skycap podium located along the upper roadway. Please allow between 10-15 minutes for your wheelchair to arrive. Longer waits may occur during high traffic volume and increased demand.
  
  Please contact your airline’s 1-800 number, prior to arrival, if you require any special assistance.
  
  Skycap Services:
  To help make your trip even easier, skycaps are stationed at curb side on the upper level to assist departing passengers by checking bags to their final destination that helps passengers avoid ticket lines. Skycaps can assist individuals with their luggage and are available to transport disabled individuals by wheelchair to and from aircraft gates. Skycaps are also available at baggage claim to assist arriving passengers. Skycap kiosks are outside on the departure roadway. Skycaps are also located inside the upper level entranceways. The Huntleigh and ITS Corporations provide the skycap service for each concourse.
  
  

• Pets / Animals
  Animals are not permitted in the terminal at the Greater Rochester International Airport unless they are being used to assist disabled individuals, or are in proper pet carriers.
  
  

• Restrooms
  Restrooms are found on the upper level, center Observatory area. A unisex facility is also adjacent to the men’s restroom. Both the east and west ends of the lower level have restroom accommodations as well.
  
  

• Security
  For the latest Transportation Security Administration travel tips and prohibited items list click to the http://www.tsa.gov/public/
  
  

• Smoking
  Smoking lounges are available in each of the concourses. Smoking is only permitted in these ventilated areas. Smoking is prohibited throughout the Main Terminal.
  
  

• Guest Services
  ROC Airport Guest Services, Airport Information and Travelers Assistance
  Airport Information Booths are located in the baggage claim area in the Main Terminal. The booth is staffed with information specialists who are ready to assist travelers by providing information on airport services, directions, hotel/restaurant accommodations and community events.
  
  Greater Rochester International Airport
  1200 Brooks Avenue
  Rochester, NY 14624
  Phone: (585) 464-6020
  Fax: (585) 436-7264
  E-mail: mcairport@monroecounty.gov
  
  

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