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Lost And Found Rochester Airport

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ROC Airport Lost and Found

Have you misplaced an item at the Greater Rochester International Airport? Don't panic! This article provides you with all the necessary information to help you retrieve your lost belongings. It covers a range of scenarios, from items lost in the general airport area to those left on the plane. Also, it provides contact details for the most popular airlines that operate from this airport. Remember, the sooner you act, the higher your chances of recovering your item.

Scroll down to get specific information about what to do if you lost an item at ROC.

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Contact Information and Operating Hours

For items lost in the general areas of Greater Rochester International Airport, the contact process varies based on the time elapsed since the item was lost.

  • If less than five days have passed, please contact the Airport's Communication Center at 585 753-7001.
  • If five or more days have passed, please contact the Monroe County Sheriff’s Property Clerk at 585 753-4005.

Location-Specific Procedures

Items Lost in Airport Terminals

For items suspected to be lost on the airport property, either inside or outside the terminals, please contact the appropriate number listed above based on the time elapsed since the item was lost.

Items Lost at Security Checkpoint Areas

For items lost at TSA security checkpoints, please visit the TSA lost and found page here.

Items Lost in Other Areas

For items lost in areas such as parking lots, rental car facilities, shuttle buses, and similar areas that are not located inside the airport, please contact the appropriate number listed above based on the time elapsed since the item was lost.

Items Lost on the Plane

If you suspect that you have left an item on the aircraft upon arrival at Greater Rochester International Airport, you have several options. You can return to the gate if you realize this before leaving the secured area. If you have already left the secured area, you can visit the lost and found desk if one is available at the airport. Alternatively, you can go to the luggage/baggage services desk for your airline which is typically located in the baggage claim area. Lastly, you can contact the airline directly to report your lost item.

Lost Checked Baggage

If your bag does not appear in the baggage claim area within a reasonable amount of time, it's crucial to report this to the airline immediately. The airline will typically provide you with a reference number for your claim and will arrange for your luggage to be delivered to your location once it is found.

Here are the contact details for the most popular airlines that service Greater Rochester International Airport:

If your airline is not listed above, check out airlines that serve ROC for contact info and more.

How to File a Report

Please note that the Greater Rochester International Airport does not support online form submission for lost items. Therefore, to report a lost item, you must contact the appropriate number based on the information provided above. When reporting, be prepared to provide your first and last name, contact number, date and time of travel, airline used, and a detailed description of the property that includes brand, color, size, type, and identifiable features.

Collection, Delivery, and Charges

Information regarding the collection of found items, availability of delivery services, and any associated fees or charges is not available. Please inquire about these details when contacting the appropriate lost and found department.

Special Considerations

Special considerations may apply to sensitive items such as passports or electronics, which may be subject to additional security measures or privacy concerns. Please inquire about these details when contacting the appropriate lost and found department. Beware of third-party services that may charge unauthorized fees. Unclaimed items and any related legal notices will be handled according to the airport's lost and found policy.

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Frequently Asked Questions (FAQ)

If you've misplaced an item at the Greater Rochester International Airport, the process to retrieve it varies based on the time elapsed since the item was lost. If less than five days have passed, contact the Airport's Communication Center at 585 753-7001. If five or more days have passed, contact the Monroe County Sheriff’s Property Clerk at 585 753-4005.
For items lost at TSA security checkpoints, please visit the TSA lost and found page here.
If you suspect that you have left an item on the aircraft upon arrival at Greater Rochester International Airport, you can return to the gate if you realize this before leaving the secured area. If you have already left the secured area, you can visit the lost and found desk if one is available at the airport, go to the luggage/baggage services desk for your airline, or contact the airline directly to report your lost item.
If your bag does not appear in the baggage claim area within a reasonable amount of time, it's crucial to report this to the airline immediately. The airline will typically provide you with a reference number for your claim and will arrange for your luggage to be delivered to your location once it is found.
To report a lost item, you must contact the appropriate number based on the time elapsed since the item was lost. Be prepared to provide your first and last name, contact number, date and time of travel, airline used, and a detailed description of the property that includes brand, color, size, type, and identifiable features.
Special considerations may apply to sensitive items such as passports or electronics, which may be subject to additional security measures or privacy concerns. Please inquire about these details when contacting the appropriate lost and found department.