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Hartsfield Jackson Atlanta (ATL) Airport


Travel Planning ATL Airport Parking
 
ATL Airport & Flight Info Traveler Help
  • ATL Airport Overview
    The Hartsfield-Jackson Atlanta International (ATL) Airport is the world’s busiest passenger airport with the world’s largest terminal complex spread out over one international and six domestic concourses. There are 21 Astrodome playing fields would fit into the North and South Terminals. The airport’s underground train keeps passengers moving efficiently between the concourses and the terminals. If you decide to hoof it instead of taking the train you’re in for a long walk through drab underground corridors. Not as efficient are the security checkpoint lines, which are straining under the requirements of post-9/11 screenings. Veteran Atlanta Airport passengers recommend arriving at the airport more than two hours before your flight time on busy travel days to accommodate likely security delays. These issues and ATL’s overall out-dated appearance will hopefully be addressed by a $5.4 billion, 10-year development program that will modernize and expand airport facilities. Atlanta Hartsfield Airport (ATL) serves over 75 million passengers per year.

  • Baggage Carts / Skycap
    Baggage Carts are available at the entrances and exits and in the Baggage Claim area. Skycap service is also available throughout the airport to persons needing special assistance.

  • Baggage Claim
    Baggage Claim areas are located in each terminal.

  • Banking / ATM Services
    Capitol City Bank is a full-service bank which provides checking, savings, bank transfers, traveler’s checks, cash advances and notary services to Hartsfield-Jackson visitors.

    Hours:
    9:00 a.m. to 6:00 p.m. - Monday through Friday.
    9:00 a.m. to 1:00 p.m. - Saturday
    2:00 p.m. through 6:00 p.m. - Sunday

    Locations:
    Capitol City Bank: Atrium
    ATM Banking machines: Airport’s Atrium, North and South baggage claim areas, and on concourses A, B, C, D, E. For additional information, please contact Capitol City Bank at: 404-766-8111 or visit their web site at: www.capitolcitybank-atl.com.

    Capital City Bank
    Full Service Banking
    Atrium - Gate SW
    Phone : 404-766-8111

    Wachovia ATM Banking
    Atrium - Gate SW
    Concourse B - Gate 19
    Concourse C - Gate 17
    Concourse D - Gate Centerpoint
    Concourse E - Gate 26
    Concourse T - Gate Centerpoint
    Concourse T - Gate 9

    Foreign Exchange
    Foreign exchange services.
    Concourse E - Gate 26
    Phone : 404-761-6331

  • Currency Exchange
    Foreign exchange services.
    Concourse E - Gate 26
    Phone : 404-761-6331

  • Business Services
    Prepaid telephone calling cards, Fax, flight insurance, Airport & City of Atlanta information, Fed Ex drop box, photo booth.
    Atrium - Gate NW
    Concourse C - Gate Centerpoint
    Concourse D - Gate Centerpoint
    Concourse D - Gate 9
    Concourse T - Gate 8

    Concourse E - Gate 26

    Laptop Lane
    Your office at the airport providing wired internet access. Fast and easy to use.
    Concourse A - Gate 2nd level
    Phone : 404-305-1632
    Concourse B - Gate 15
    Phone : 404-305-1634
    Concourse T - Gate 8
    Phone : 404-305-1636

    Executive Conference Center
    Conveniently located in the heart of the world’s busiest passenger airport, Hartsfield-Jackson’s Executive Conference Center (ECC) is a full service state-of-the-art facility consisting of 23 meeting rooms including press rooms, boardrooms, a VIP Suite, computer workstations and classrooms of various sizes. The ECC provides a wide variety of facilities and equipment for all your business needs.

    Services Offered:
    • Video-conferencing
    • Basic audio visual
    • Individual computer workstations with Internet access
    • Catering
    • Conference services

    Hartsfield-Jackson Executive Conference Center
    Airport Atrium Suite 300
    Atlanta, GA 30320
    Phone: (404) 761-6116
    Toll Free: (800) 713-1359
    Fax: (404) 530-4251
    excctr@atlanta-airport.com

  • Concourses
    There 7 Terminals – A, B, C, D, E, T and the Main Atrium.

  • Emergency / Medical Services
    In an emergency, dial 911 from a courtesy phone, pay phone or cell phone.

    Medical Care
    The world’s busiest airport provides added customer convenience with the 4,400 square foot R. L. Brown, Jr. Grady Health Center. The Brown Health Center at Hartsfield-Jackson provides a large variety of services ranging from occupational medicine to primary care. Among the many options available are patient testing, pre-employment physicals, drug screenings, workers compensation services, and acute care to supplement existing Airport Emergency Medical Services.

    Hours:
    8:00 a.m. – 5:00 p.m. - Monday through Friday.

    Location:
    3rd floor of the Airport’s Atrium next to the United Service Organization (USO).

    For more information on the new Grady Health Care facility at Hartsfield-Jackson, please call (404) 616-6000.

  • Flight Information Monitors
    Flight Information monitors are located throughout the terminals and concourses.

  • Interfaith Chapel / Religious Options
    The Interfaith Airport Chapel provides a sanctuary in the world’s busiest airport. Chaplaincy services are available throughout the week to assist the traveling public and airport employees with their spiritual needs. The Interfaith Airport Chapel is open to passengers, visitors, airport employees and airline employees and is available to all faiths for reading, meditation and prayer.

    A Service of Christian worship is held each Sunday at 11:00 a.m.

    Hours:
    Open 24 hours every day.

    Location:
    Atrium behind the Banking Center.

    For additional information, please contact the Interfaith Airport Chapel at (404) 762-1051 or via e-mail at atlchpl@mindspring.com

  • International Travelers
    Arriving International Passengers
    As a designated US port-of-entry, US federal agencies provide inspection services for international passengers arriving at Hartsfield-Jackson. The following offices are among the most frequently contacted government agencies at the airport:

    U.S. Customs Service
    Address: 4341 International Parkway
    Suite 600
    Atlanta, Georgia 30354
    Telephone: (404) 765-2300
    Fax: (404) 765-2325
    Web site: www.customs.treas.gov

    U. S. Immigration and Naturalization Services
    Address: P. O. Box 45527
    Atlanta, Georgia 30320
    Telephone: (404) 763-7816
    Fax: (404) 763-7451
    Web site: www.usdoj.gov

    U. S. Department of Agriculture
    Address: P. O. Box 45408
    Atlanta, Georgia 30320
    Telephone: (404) 564-2299
    Fax: (404) 564-2295
    Web site: www.aphis.usda.gov

    U. S. Fish & Wildlife Service
    Address: P. O. Box 45287
    Atlanta, Georgia 30320
    Telephone: (404) 679-7046
    Fax: (404) 763-7560
    Web site: www.fws.gov


  • Internet Access
    Laptop Lane
    Your office at the airport providing wired internet access. Fast and easy to use.

    Locations:
    Concourse A - Gate 2nd level
    Phone : 404-305-1632

    Concourse B - Gate 15
    Phone : 404-305-1634

    Concourse T - Gate 8
    Phone : 404-305-1636

  • Lost & Found
    Passengers leaving items on airplanes should contact the airline directly. If items were left in the terminal area or passenger security screening areas, you should contact the Atlanta Airline Terminal Corporation at (404) 530-2100 ext.100.

    Hours:
    8:30 a.m. - 5 p.m.- Monday through Friday.


  • Mail Center / U.S. Post Office
    U.S. Postal Store
    Full service post office and postal store including passport photos and applications.
    Atrium - Gate SW
    Phone : 404-305-0283

    U.S.Post Office Drop Box
    U.S. Post Office letter drop and self-service stamp vending.
    Concourse B - Gate 17
    Concourse C - Gate 17
    Concourse D - Gate Centerpoint

  • Main Terminal / Concourses
    There are 7 Terminals – A, B, C, D, E, T and the Main Atrium.

  • Meeting / Conference Rooms
    Executive Conference Center
    Conveniently located in the heart of the world’s busiest passenger airport, Hartsfield-Jackson’s Executive Conference Center (ECC) is a full service state-of-the-art facility consisting of 23 meeting rooms including press rooms, boardrooms, a VIP Suite, computer workstations and classrooms of various sizes. The ECC provides a wide variety of facilities and equipment for all your business needs:

    • Video-conferencing
    • Basic audio visual (LCD projector or overhead and flipchart w/ markers)
    • Internet Café
    • Catering
    • Meeting rooms including VIP suite, board rooms and class rooms

    Hartsfield-Jackson Executive Conference Center
    Airport Atrium Suite 300
    Atlanta, GA 30320
    Phone: (404) 761-6116
    Toll Free: (800) 713-1359
    Fax: (404) 530-4251
    excctr@atlanta-airport.com


  • Pets / Animals
    Animals are not permitted in the terminals at the Airport unless they are being used to assist disabled individuals, or are in proper pet carriers.

  • Restrooms
    Restrooms are conveniently located throughout the terminal and concourses.

  • Security
    For the latest Transportation Security Administration travel tips and prohibited items list click to the http://www.tsa.gov/public/

  • Smoking
    Smoking is not generally permitted in the airport terminal and concourses public areas. However, there are established designated smoking areas inside the airport.

    Designated Smoking Areas:
    T-Gates
    Near gates 4 and 13
    Concourse A
    Near gates 14, 23 and in the Budweiser Brewhouse & Smoking Lounge in concourse centerpoint.
    Concourse B
    Near gates 7 and 24
    Concourse C
    Near gates 16 and 26
    Concourse D
    Near gate 9 and in Sojourner’s Lounge
    Concourse E
    Near gates 9, 17 and 29

  • Travelers Assistance
    Assistance for travelers in need or Customer Service.
    Customer services is located through out the terminal and each concourse with bilingual ability. Open every day to serve passenger’s concerns, comments and questions from 8:15 am until 9:00 pm.
    Direct Line:
    1-800-897-1910 or (404) 530-7300

    Travelers Aid
    Adjacent to the Atlanta Convention and Visitors Bureau booth in the Airport Atrium. It opens from 9 am to 7 pm (Monday to Friday), 9 am to 5 pm (on Saturday) and noon to 5 pm (on Sunday)
    Phone:
    (404) 817-7070


  • Guest Services
    Airport Guest Services, Airport Information and Travelers Assistance
    Hartsfield-Jackson’s Customer Service office is open seven days a week to address passengers' questions, comments or concerns. The more than 150 members of our customer service and volunteer staff are conveniently located at Information Desks throughout the terminal and in the Automated People Mover stations on each concourse. The majority of our staff is bilingual and is essential in the Airport’s mission - To be the World’s best airport by exceeding customer expectations.

    Hours:
    8:15 a.m. to 9:00 p.m. - Sunday through Saturday.

    Customer Service Direct Line:
    1-800-897-1910 or (404) 530-7300

    Hartsfield Airport Concierge
    A premium service for your traveling needs, including airport information, hotel reservations, dining reservations, entertainment tickets & more.
    Atrium - Gate NW
    Phone : 404-763-1020

    Travelers Aid
    Assistance for travelers in need.
    Atrium - Gate NW
    Phone : 404-766-4511

    Hartsfield-Jackson cannot currently page passengers or visitors. Please contact the airline that your passenger is using for paging services.


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