• ORF Airport Contact
  2200 Norview Ave
  Norfolk, VA 23518
  Website for Norfolk Airport: http://www.norfolkairport.com/
  
  

• ORF Airport Overview
  Norfolk International (ORF) Airport in southeastern Virginia is the largest airport serving the Greater Hampton Roads area and northeastern North Carolina. The airport is approximately six miles from downtown Norfolk, a city that’s home to the world’s largest naval base. It is adjacent to the Lake Whitehurst Reservoir and the famous Norfolk Botanical Garden. From Norfolk ORF airport, you can fly nonstop to 20 destinations on seven major airlines. US Airways offers the most flights, but no one airline dominants the airport. Norfolk airport’s sand-colored main terminal was built in the 1970s, but a major capital improvement project completed in 2002 refurbished the somewhat drab terminal and added a spacious new arrivals terminal, a nine-story parking garage and additional food and retail concessions.

• Baggage Carts / Skycap
  Baggage Carts and Skiycaps are available near the entrances to provide assistance with luggage or people who require special assistance (wheelchairs, etc.).
  
  

• Baggage Claim
  Located in the main terminal.
  
  

• Banking / ATM Services
  Bank/ATM (757) 628-6917 BB&T-Full Service Bank. Open Monday-Friday, 10am to 2pm.
  
  

• Business Services
  (757) 853-0100
  Offers Airline, Hotel, Car Reservations, Foreign Currency Exchange, Travel Insurance, Traveler’s Checks, Copy Service, Fax Service, Notary, Federal Express (letter-size only), and Western Union.
  
  

• Emergency / Medical Services
  In an emergency, dial 911 from a courtesy phone, pay phone or cell phone.
  
  The Norfolk Airport Authority Police Department consists of fully empowered law enforcement officers that undergo the same training as their municipal counterparts and act in cooperation with other local, state and federal agencies that may be called into action under certain circumstances. The Authority also contracts with private security companies to maintain uniformed security in the parking facilities. The uniformed security personnel located at the concourse baggage screening areas are either employed by, or under contract with the Transportation Security Administration (TSA).
  
  The Norfolk Airport Authority maintains its own 20 person fire department which is specially trained in aircraft rescue and fire fighting. Drills are conducted on a continual basis. Actual ""disaster"" scenarios are undertaken in various degrees at least once a year and are coordinated with a region-wide 40 agency Airport committee for Emergency Preparedness (ACEP). The Authority’s manpower readiness and fire fighting equipment far surpass what is mandated by the Federal Aviation Administration.
  
  

• Flight Information Monitors
  Flight Information monitors are located throughout the terminal.
  
  

• Lost & Found
  For all lost and found inquiries, please call Airport Police at 757-857-3344.
  
  

• Mail Center / U.S. Post Office
  Mail Collection Boxes, Change, Phone Card and Postage Machines.
  
  

• Meeting / Conference Rooms
  Fully equipped private meeting rooms are available for hourly or daily rental and offer the following:
  * Direct telephone lines
  * Audiovisual equipment
  * Public address systems
  * Press lights
  * Photocopying
  * Flipcharts/Easels
  
  Sizes range from 100 square feet to 2,000 square feet. Located on the 2nd level of the Departure Terminal near BB&T Bank.
  
  Ideally suited for meetings, seminars, receptions, banquets, and all meal functions.
  
  Can accommodate from 6 to 75 persons Banquet Style, and up to 300 persons for a Stand-up Reception.
  
  Validated Free Parking in long-term parking lots.
  
  For information, detailed floor plans, and prices, contact:
  
  Airport Conference Center
  Norfolk International Airport
  Norfolk, VA 23518-5897
  (757) 857-3381
  
  Catering (Anton Airfood): (757) 858-9601
  
  

• People With Special Needs / Persons With Disabilities
  Norfolk International Airport is fully accessible to handicapped travelers, and provides the following features and equipment to allow greater ease of movement for non-ambulatory travelers.
  
  Parking Lots and Garages:
  Special ramps to accommodate wheelchair travel are located at both short-term parking lots flanking the airport terminal as well as long-term parking lots and garages. Also convenient parking spaces are reserved for the handicapped in all parking lots and garages.
  
  Main Passenger Terminal:
  Curb Access - Ramps are also provided at curbside on both Arrival and Departure sides of the terminal.
  
  Doors:
  Terminal entrances and exits on both Arrival and Departure sides are equipped with automatic double doors, and door widths are designed to easily accommodate wheelchairs.
  
  Elevators:
  Elevators are conveniently located throughout the Main Passenger Terminal, Arrivals (baggage claim) Terminal, and parking garages. All elevators are identified with the standard graphics used to designate handicapped facilities, and are equipped with raised markings on the control buttons.
  
  Restrooms:
  All restrooms feature one cubicle with a raised toilet seat designed primarily for non-ambulatory use. Their dimensions are wide enough to accommodate a wheelchair, and are equipped with handrails. Restrooms are also equipped with full-length mirrors and low-level paper towel dispensers/hand dryers.
  
  Drinking Fountains:
  Water fountains throughout the terminals are positioned at a level comfortable for use from a wheelchair.
  
  Telephones:
  * All airport telephones are of low-level design and are easily accessible from a wheelchair. They are equipped with raised lettering and volume control.
  * TTY Telephones are provided for the use of the hearing impaired. TTY Phones are conveniently located on the Second Level of the Main Terminal Lobby, each Concourse (A and B), and the Arrivals (baggage claim) Terminal.
  
  Wheelchairs:
  Upon request, the airlines will provide wheelchair assistance to any passenger who needs it. Wheelchairs can be reserved in advance by calling the airline carrier on which you plan to travel. Wheelchairs can also be obtained upon arrival at the passenger terminal by contacting any skycap.
  
  Passenger Loading Bridges:
  The use of modern terminal-to-plane loaders permits direct access to and from the aircraft without the necessity of ascending or descending steps between plane and terminal. Contact your airline to inquire about special lift capability for their aircraft.
  
  Mobility Aids:
  Walkers, crutches, and canes may be taken aboard the aircraft. Guide dogs are usually allowed to travel on the plane with you. Call the airline in advance to verify their policy and to make arrangements.
  
  Continuing efforts are being made at Norfolk International Airport to insure that travel procedures for all passengers may be accomplished with maximum ease and safety.
  
  

• Restrooms
  Restrooms are conveniently located throughout the terminal and concourses.
  
  

• Security
  For the latest Transportation Security Administration travel tips and prohibited items list click to the http://www.tsa.gov/public/
  
  

• Guest Services
  Airport Guest Services, Airport Information and Travelers Assistance
  Norfolk Airport Authority
  2200 Norview Avenue
  Norfolk, VA 23518-5807
  (757) 857-3351 (phone)
  (757) 857-3265 (fax)
  
  

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