Palermo Borsellino Airport (PMO) Terminal Map

The three-level passenger terminal at Palermo International has a basement level wih a railway station and ticket office. Escalator/elevator lead to a ground, first and second level:

The ground level is the arrivals level with baggage claim, lost & found, tourist information counter, ADA assistance point, security offices, and other services & amenities.
The first level is one of 2 departure levels, but has also arrivals of Schengen & Extra-Schengen travelers; information desk, check-in counters 2-8 and 9-15 (for Schengen), security check, gates 2-8, and other services & amenities.
The second level is also a departure level, but also has Schengen & extra-Schengen departures, check-in counters 9-15 (for Schengen), 6 and 18-20, with a passport control, gates 9-20, and other services & amenities.

Services and amenities inside the terminal: Information desk (tel. +39 091 7020273), banking (currency exchange, cash machine & bank counter), post office, pharmacy, baggage wrapping, a duty-free shop, a book store, food & drink establishments, as well as two VIP lounges (Gesap and 'Verga' Alitalia).

Important Contact numbers:
Customs +39 091-7020216
Police (Carabinieri) +39 091-7020307
Gesap offices (the Airport operator) toll free: 800-541880
Airport information +39 091-7020111
Lost & Found +39 091-7020504
Customer Service +39 091-7020161