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  • Garment Bags
    Mar 27, 2017
    Does anyone know the weight or size restrictions for a garment bag on Air Canada flight. Need to carry 3 bridesmaid dresses and shoes on connecting international flight


    They'll probably make you check that.


    Would that be due to weight or size? If it was one dress and shoes could it be carry-on? I can't find info on any websites for garment bags


    Probably both. Yes, usually one dress they wouldn't mind you carrying on and a pair of shoes you could fit in your purse.


    Awesome ~ thank you for your help ZAP.


  • FCO - YUL - YYZ
    Mar 27, 2017
    International from FCO to YYZ through YUL all AC flights 2 hour layover. Will I collect baggage in YUL and go through customs before connection; or will baggage forward direct to YYZ to clear customs at final destination


    Barring any unusual issues your bags should go through to Toronto.


    Thank you ZAP


    Mar 27, 2017
    Hi please assure me! I'm flying from Manchester UK into EWR (on good Friday) and there is 1hr20 minutes to get to my connecting flight (both flights united airlines and same booking) which is taking me to TAMPA in Florida. Is there anything I can do??


    That is well below the minimum recommended connection time for international to domestic in Newark. You have to go through US Immigration, claim your bags, go through US Customs, re-check your bags at the re-check desk, likely change terminals on the AirTrain and go through security. This will be a very difficult connection to make and if you miss your connection it will be hard to rebook you because you are traveling on a very busy day.


  • Madrid to philly to charlotte
    Mar 26, 2017
    Hi my daughter if flying from madridmto Charlotte with stop in philly. Does she collect her bags and go through customs in philly? We live in Nj and would love to pick her up in philly otherwise she has to book a flight from Charlotte to Newark


    Yes, in Philadelphia she will have to go through US Immigration, claim her bags, and go through US Customs. If the flight to Charlotte is the last one on her reservation, she could then leave the airport in Philadelphia.


  • Baggage claim
    Mar 25, 2017
    When returning from Buenos Aires - Argentina do I have to claim my baggage at ALT and then check baggage in for TPA destination? or will bags travel from Buenos Aires to the final destination Tampa? thank you


    In Atlanta you will go through US Immigration, claim your bags, go through US Customs, re-check your bags at the re-check desk, go through security and take the Plane Train to your departure concourse.


  • International Flight ending at YVR but connection in Calgary
    Mar 24, 2017
    I am flying AC from Heathrow to YVR but get a connecting flight in Calgary. Do I have to get bags in Calgary and go though customs in Calgary and then take domestic back to YVR or will bags go to final destination and customs happens at YVR


    Immigration and Customs will occur in Calgary, but if both flights are on the same reservation you should not have to get your bags unless something unusual happens.


  • Alaska Airlines to United Airlines
    Mar 24, 2017
    I am travelling from Anchorage, Alaska to Tampa, FL. My first flight is on Alaska Airlines with my connecting flights both being on United Airlines. Will Alaska Airlines check my bag through to it's final destination? These flights were booked on one reservation.


    Note: I have layovers but they are only 1 hour 30 mins at SEA and 1 hour 1 min at IAH.


    Yes, your bags should be checked through to Tampa. You have enough time for both connections.


    Thank you SO much! This takes so much anxiety/stress away! (:


  • Traveling from Qatar to JFK then JFK to Det
    Mar 20, 2017
    Hi, I'm traveling with family of 2 children under 4 years old my wife , and I. Departing from Qatar to JFK terminal 7, then from JFK to Det through delta airline. My concern is how to get our 6 baggages transfers from terminals . And weather they provide special service for transportation people with their baggage from terminals


    There is a train called the AirTrain that runs between all terminals outside security. You will have to carry your bags on that.


  • Luggage
    Mar 19, 2017
    Luggage didn't make it on my klm flight from Amsterdam yesterday Filed a report and no one can answer when this will be delivered and baggage services doesn't answer the phone. Any suggestions


  • international arrivals
    Mar 19, 2017
    Are there baggage carts or skycaps available at international baggage claim to the car rental center? we are arriving on emirates


    There should be baggage carts in the International baggage claim. However, you have to take a bus from T4 to the rental car center. It's a difficult walk that I don't recommend.


  • connection from terminal e to c
    Mar 18, 2017
    I have 40 minutes between two flights domestic. Do i have to go through security again to get from terminal c to terminal e


    No, you do not have to go through security again. All gates in Charlotte are connected inside security.


  • Lost bag
    Mar 16, 2017
    My mom was traveling from Jacksonville Fl to Fort Lauderdale yesterday 3/15/17 then she had connecting flight to Bogota, the Jet blue carrier took her carrion bag from her, not enough room. The bag never arrived to final destination;Bogota. How do we get more information about the whereabouts of it?


    You need to contact JetBlue baggage services


  • Connecting to Mianmi through Toronto
    Mar 15, 2017
    Travelling from Edmonton to Toronto with a connection to Miami. Will I have to pick up luggage in Toronto or will it go straight through. On WestJet all the way


    Unless there is an issue you shouldn't have to claim your bags in Toronto.


  • Customs
    Mar 13, 2017
    I'm arriving to LAX form Tokyo at 10:40 am, my connection flight to Miami is at 12:50 pm all American airlines flights. Do I have enough time to pass immigration and customs? I have also the world traveler ID


    Yes, you will have to go through US Immigration, claim your bags, go through US Customs, re-check your bags at the re-check desk, go through security and to your departure gate. You should have enough time.


  • Cleveland, Ohio to Tokyo via Denver
    Mar 12, 2017
    Please advise - I'll be traveling to Tokyo from CLE via UA all the way. Do I need to go through the U.S. Immigration and Custom and recheck in my luggage or will it ship all the way from CLE to Tokyo? I will arrived into Denver at 10:33 am and departing at 12:30 pm for Tokyo - that's about 2 hrs. Is this connection time good enough? Thanks.


    In Denver you will go through US Immigration, claim your bags, go through US Customs, re-check your bags at the re-check desk, then go through security and to your departure gate. You have enough time.


    Sorry, I thought you were going From Tokyo to Cleveland. On the way to Tokyo all you have to do in Denver is go from your arrival gate to your departure gate. You have plenty of time.


    Thank you so much for your prompt reply!


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