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  • First time International flyer
    Apr 25, 2017
    I'm flying in from Iceland and I'm not some how long I should give myself to get to my next flight to Denver. I have not book the MSP to Den flight yet. My flight from Iceland lands in MSP at 10 am.


    I wouldn't book anything before 1 PM.


  • Edinburgh to jfk stopover then onto orlando
    Apr 24, 2017
    Hi I am panicking already! We have to stop in jfk to refuel then get back in the same plane do we have to get our luggage and do customs and immigration? Am sure it's only a 2hr stop been at jfk before! Nightmare!


    You will go through US Immigration, claim your bags, go through US Customs, re-check your bags at the re-check desk, then go through security and get on a different plane to go to Orlando. You have enough time if everything goes smoothly.


    Apr 22, 2017
    Merhaba, ben Betül Aktaş, 14 Nisan 2017 günü ,Flight number : 2201216252370 nolu bilet sunexpress ile izmirden (ADB) Frankfurt a, ordanda  Lufthansa(FRA)Lh 470  ile Toronto ya (YYZ) vardım. Fakat bagajlarimdan biri(XQ234236) elime ulaşmadı. Hemen bu durumu bildirdikten (file no:YYZLH52527)  sonra da bir hafta süren araştırmalarin sonucu bagajımin Frankfurt ta kaldığı ve bir süre Frankfurt ta tutulduktan sonra farklı bir numarayla (FRAXQ16154) Frankfurt tan Antalya Airport a (AYT) gönderildiğini Toronto Airport tan teyit ettirmiş ve öğrenmiş bulunmaktayım. AirCanada tarafindanda size bununla ilgili,  dün bir email yollanmıştır.  Size vermiş olduğum file no :YYZLH52527,  bag no :FRAXQ16154, inceleyerek lütfen en kısa sürede bagajımi Toronto Airport YYZ 'ye ulastirmaniz ÖNEMLE VE ACİLEN ARZ OLUNUR. Daha fazla ayrıntılı bilgiyi bu no'  lardan  ulaşabilirsiniz.  Cell phone : +1647 607 0758,  +1647 773 4384 NOTE, ÖNEMLİ : Eğitim için geldiğim bu şehirde bu karışıklık yüzünden çok büyük bir zorluk ve sıkıntı içerisindeyim. Kendi cabalarimla ancak bu kadar bilgiye ulaşabildim. Gurbetteki bir öğrencinize elinizden geldiğince yardımci olacağınıza inanıyorum. Lütfen çabami  karşılıksız bırakmayın. Şimdiden çok teşekkür ederim. 


  • Do I have to re-check my bags?
    Apr 22, 2017
    Hi all, I'm flying from Calgary to Atlanta with an 18 hour stopover in Toronto. I'm flying in on Westjet and flying out on Delta (codeshare partners). Does anyone know if I will have to collect my baggage when I land and keep it with me for those 18 hours? or will they take care of it and I'll meet my luggage in Atlanta? Thank you in advance for your help!!


    Is your layover overnight or same day? If it's overnight you'll probably have to claim your bags.


    It's overnight - ah okay, thanks for the quick help! Appreciate it :)


  • MCI to ATL to AUA
    Apr 19, 2017
    Hello. We are first time travelers so I'm a little nervous about our upcoming trip. We leave MCI (Kansas City) at 6:00 a.m. and arrive in Atlanta at 8:59 a.m. our next flight for Aruba leaves at 10:43 a.m. All flights are on Delta. On return we leave Aruba at 3:40 p.m. and get to Atlanta at 8:03 p.m. Then leave there for Kansas City at 10:20 p.m. We have no clue what we are doing. Any advice would be greatly appreciated.


    That is plenty of time. All you have to do both ways in Atlanta is go from your arrival gate to your departure gate on the Plane Train. On the way back from Aruba, you will pre-clear US Immigration and Customs in Aruba.


  • Lost item in Incheon
    Apr 19, 2017
    Dear Lost & Found - Korea Airport, Yesterday I had a flight from Korea to Vietnam by Jeju Airline. (Flight number: 7C2803) Due to I need to move some items from hand baggage to baggage and I forgot my gift from my partner - the Ginseng Gel in the chair line in E area (1 red box with 2 bottles of Ginseng Gel) with the flyers of "Duty Free shopping" inside the box. The time I lost around 8:00pm After that I came back I can not see my gift anymore. My friend advises me to write this mail because she said Korea Airport is the very safe place so I am trying to find my lucky when writing this mail. So In case if you found out something, please let me know! I really appreciate that! Thank you so much & Best regards Waiting forward to receive you news! P/S: the soft paper layer inside the box has a hole in the middle which is caused by my nails.


  • LAX to CDG to Marseilles on Separate Tickets
    Apr 18, 2017
    Arrive CDG from LAX on Air France Terminal 2E at 11:05 am. Flying on separate ticket to Marseilles. How complicated is it to retrieve luggage from LAX flight and check it again on Marseilles flight? Do I have to go through security twice? I have Global Entry.


  • Detroit-AMS then AMS to Bucharest on separate tickets
    Apr 17, 2017
    I'll fly into AMS from Detroit on Delta. Scheduled arrival into AMS is at 8:10am. I have a complete separate ticket on Tarom to Bucharest departing =- 3.4hrs later at 11:50am. Will I have to pick my luggage at baggage claim in AMS and recheck it at Schipol upstairs? Any chance that I can check my bags on 2 separate tickets to Bucharest direclty from my US departing airport since both are SkyTeam airlines?


    Yes, that should be enough time. There is a chance, so it doesn't hurt to ask the agent in Detroit if they can check your bag through to Tarom.


  • Istanbul-Amsterdam / Amsterdam-Vancouver, Canada
    Apr 10, 2017
    Hi, I have two separate reservations. I arrive from Istanbul to Amsterdam at 8:30 am. I have to collect my luggage and then go to my next flight from Amsterdam to Vancouver at 10:30 am. I have to check in again Is 2 hours enough to catch my second flight? Thanks


  • Lost iPad during customs
    Apr 10, 2017
    Hello, I guess I lost my iPad few days ago during the custom check in the abu-dabi airport. It might be forgotten in the box when custom officer asked me to get my iPad out of the bag. After the check I took my bag and I might forget iPad there. Could you please check , if someone could bring it to lost and found ? Or could you check the video record . During that moment . I also send you my flight information on the ticket .And iPad description . iPad 4th generation , white , in the grey case Smart Cover . Hope you can help me. Best regards .


  • Check in bags
    Apr 11, 2017
    Hi! How long before the flight can i check in my bags? We will spend 4 hours at the airport because of the check out at the hotell.


    It depends on the airline. What airline are you flying?




  • Connecting flight
    Apr 10, 2017
    I have a flight booked to LAX from YXU with a stop in Toronto? Will I have to pick up my bags to go through US Immigration? Also I only have 1 1/4 hours layover in Toronto. Is that enough time?


    In most cases you do not have to claim your bags to go through US Immigration and Customs preclearance in Toronto. You should have just enough time.


    Thank you!


  • Claim baggage on connecting flights to PLS?
    Apr 8, 2017
    We are flying from DEN to DFW then to PLS (Turks and Caicos). When we land in DFW from DEN, do we have to go get our checked bags then have them re-cleared/checked in DFW to go on to PLS? Same with coming back? Or do we check them once in DEN and pick them up at PLS and don't touch them until we arrive at PLS?


    On the way to PLS all you have to do is go from your arrival gate to your departure gate, nothing with your bags, on the way back to Denver, in DFW, you will go through US Immigration, claim your bags, go through US Customs, re-check your bags at the re-check desk, go through security and take the Skylink train to your departure gate.


  • Baggage Service Center number
    Apr 7, 2017
    Could you post the telephone number for your baggage service center at the Atlanta airport


    1. This is not the Atlanta Airport's website. 2. Baggage services are handled by the airline, not the airport.


  • Cleveland to SFO by UA and connecting to Singapore by SIA
    Apr 6, 2017
    I will arrive SFO from CLE via Untied Airline in T3 by 9:50am. My connecting flight is via Singapore Airlines at T1 by 11:30am. Anyone can tell me shall I need to collect my checked in luggage from UA and recheck through SQ? Do1 hour 30 minutes transit time is enough for the whole transit period? Thanks.


    You do not depart from T1. You depart from the International Termoinal. If it's all one reservation then all you have to do is walk from your arrival gate to your departure gate via a walkway. If it's two separate reservations then you would have to claim and re-check your bags and it's not enough time.


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