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  • Short connection between Delta flights
    Aug 16, 2013
    Hello, I have a flight with Delta arriving at JFK from Minneapolis at 15:10, and then an international flight from JFK to Moscow at 16:10, also with Delta. I will have both luggage and carry-ons. Will I have to pick up my luggage between my domestic and international flights, go through customs at any time before my arrival in Moscow, and do you think an hour is enough time to make the connection? I need to know if I should change my flights again, as my original flight path was already altered due to previous flight cancellations. I've never been to JFK before, so I don't know how long it takes to get between terminals.


    Delta is now using two Terminals at JFK - T2 & T4. Most likely your domestic flight will arrive at T2, where you are being shuttled via Delta Bus from gate-to-gate to T4. Only international arrivals at the U.S. need to go through passport check, pick up bags & go through security check. You have enough time for transfer.


  • Horrible baggage service in EDI
    Aug 3, 2013
    We flew from Montreal to LHR with Air Canada AC864 and continued with Virgin Atlantic to EDI on Aug 01. On arrival we missed 2 bags out of 3. We were told that one of them is in LHR and will arrive later the same day. The other one was not found. We were waiting for the first bag in the hired flat for 2 days - although it was already in EDI and with the delivery company as we were informed by VS baggage service agent. Finally the bag was delivered (without calling in advance) on 02 Aug 2013 at 4.30pm only. The courier claimed that he has not had the right address although the correst address was clearly marked on the bag itself in two stickers attached by the vs baggage services. The second bag was found only after I called Air Canada SuperElite service. It arrived in EDI this morning (03 Aug 2013) and I have no information when it is going to be delivered. I called your baggage services 3 times today, every time spending 10-15 minutes on hold and paying mobile phone tariff for it. Your agents could not tell me when the bag is going to be delivered, so I am sitting in the flat and waiting for the delivery lest I miss the delivery. Nobody from delivery company ever contacted me although I left UK mobile phone number and have been waiting for the call all day. My family is in Edinburgh for 5 days vacation. 3 days of them we spent without at least one of our bags and I was sitting and waiting for the delivery of the bags all the time instead of vacationing. You baggage service indifference and neglect wasted a lot of my time and energy. Another thing - your website service for lost bags at is absolutely inadequate and ineffective. There no updates on site as to actual situation with the bags. E.g. one bag has been delivered already but the site has no information on this. Summing up, your service has been disastrous. I never thought that I can be treated this way by any airline. Are you going out of business? Why are you so careless about what customers think and tell about you? Shameful service!


    Note that this website does not belong to Virgin Atlantic or the Edinburgh airport. It is unlikely that anyone from either of those entities will see your message.


  • golf clibs
    Jul 23, 2013
    Is there any restrictions on shipping golf clubs in a hard size bag to Belfast N. Ireland UK?


  • Flying to Houston from Birmingham, UK with overlay in NY - Help!!
    Jul 18, 2013
    Hi im flying from Birmignham, UK to Houston with a 2 hour overlay in New York - tickets are booked with the same company. Is 2 hours enough time to get my next flight? If I miss the flight due to customs/immigration then will I be put on the next available flight or does it depend on seats available? Thank you!


  • Do I need to collect baggage from incoming flight from Dublin Ireland
    Jul 17, 2013
    My party will have completed immigration at Dublin airport. I am transferring to internal flight to Orlando FL. with 1:45 mins on the ground time


    You will be a "domestic arrival" at Orlando Airport. If you are booked on one ticket for different airlines, or use only one airline, your bags will be automatically transferred. Your transfer time is sufficient.


  • Gate information in advance
    Jul 10, 2013
    When does the gate information for your flight becoem available? I have an hour to change my flight in Wahsington Dulles Airport (fliying by United Airlines) and afraid that I do not have enough time. My flight is in 2 weeks and was courious to see if I can know the gate numbers of arrival and departure flights ahead of time. Does anybody know when the earliest you can get this info? thanks.


    It usually isn't available until the day of the flight and can change up to when the plane pulls into the gate. If you post your flight numbers and origins/destinations I can help you at least locate what concourse your flights will likely be located in.


  • Skycap???
    Jul 9, 2013
    Where are United skycaps not that construction has changed everything? The last few times I was there, I never saw one. And soon I'll really need one.


  • Earlier check in
    Jul 8, 2013
    Can i check in my ticket and luggage earlier than 24 hours of flight time?


  • between united gate and baggage
    Jul 8, 2013
    How far is it from United arrival gate to baggage pickup


    United has dozens of gates at DEN. There is a train between their concourse and the main terminal where the baggage claim is.


  • Baggage transfer
    Jul 8, 2013
    We are arriving at LAX from Toronto on Air Canada and trasferring to Air Tahiti to go to Auckland. Will we be able to check our bags all the way through and if not, are there porters who can help us? We have golf bags in addition to luggage.


  • Recheck Luggage at T5?
    Jul 1, 2013
    My boyfriend is coming home from the Aviano AFB in Italy. He's going from Venice to Rome, from Rome to Detroit, and from Detroit back to Houston. When in Rom, he'll be landing in T1, and departing from T5. When getting to T5, does he have to claim his luggage, and then RE-check it in at T5?


  • Baggage Cart or Porter
    Jun 21, 2013
    Whom can I contact to organize a porter or book a baggage cart at San Juan Airport? I need help to transfer my baggage from Seaborne Airways Arrivals to Condor Departures. Thank you!


    Munoz Airport only has one passenger terminal with Concourses A - E (some airlines refer to the concourses as 'Terminal'). Conc. A has gates A1-A7, B has gates G32-41; C has gates G20-29; D has gates G11-19; and E has gates G3-9. On arrival claim your bag and re-check it in with Condor before proceeding to security check & on to your gate.


  • can you check bags through when going international
    Jun 19, 2013
    I leave JFK go to Miami (2 1/2 hours) then to South America. Tickets bought same time, can I check bags through at JFK, is this considered a domestic or international flight when checking in at JFK


    If you have separate tickets (for different airlines) for both legs of your journey, you need to check with your first airline whether they will transfer your bags. You arrive on a domestic flight at Miami. I suggest you open, then click on 'Terminal Map' under 'MAPS & DIRECTIONS', and scroll down to the detailed text.


  • Lost
    Jun 18, 2013
    Lost some where in terminal c square box with Japanese scroll that has stamps 88 and Buddha in center on silk . New not antique used as certific when visit all temples. If found some reward. Bab karma if you took it . No answers send back to p.o. Box 467 rigby ,Iidaho, 83342


  • Unable to track lost bags or have phone answered at MDW for Southwest
    Jun 13, 2013
    Anyone know a way to get through to MDW Baggage? Luggage did not arrive after flight was cancelled. We were given a card and told to call and see if the luggage was on the next flight. 773-884-3040 goes directly to voicemail and voicemail is full. Seriously! Flight was supposed to arrive at 10:25. Finally got there at 3:00. We were told our luggage would be there.


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