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  • Lost Phone and Paintings
    Sep 14, 2014
    3
    Hi, I believe I have left my phone, a Blackberry Q10 and 3 paintings contained in a bamboo sleeve at the airport prior to my onward flight to Dubai at approx 12:30 am on the 13th of September. Could you please let me know if these have been returned, or who would be the best person to speak to regarding this matter. Kind Regards and Thanks, Stuart Alcock

     

    This is not the airport's website.

     

    Sorry, could you possibly point me in the right direction? I find this site a little difficlut.... Thanks

     

    http://www.suvarnabhumiairport.com/en is the official website of the airport.

     

  • From ATL-CDG-LUX
    Sep 10, 2014
    0
    Hello, we are American's departing from ATL through CDG to LUX. Will we claim and re-check our luggage at Customs in CDG? Also, we have a layover time of 1:45, is this enough time? Thank you.

     

  • "Baggage Service Office"
    Sep 10, 2014
    0
    What is the phone number for the "baggage service office" at O'Hare International? My bag was delayed a day coming in from AMS. A claim report was already made according to KLM, but their site did not provide a reference number. It only told me to contact the baggage office. (No one was at the KLM desk on the other side of Int'l Customs).

     

  • how to make the transfer
    Sep 2, 2014
    1
    Hi Im arriving from mexico city to HIA in aeromexico to take a connection flight in turkish airlines to istambul , i have 3 hours between flights is that enought to go throught custums, get out of security go to counters of turkish airlines and get my ticket to the secund flight all the tickets are in a single E ticket so is the airlines in mexico supposed to give me all the tickets and i just go to recheking or do i really have to get out of security and go to the counters

     

    IAH has a system where passengers on a single international->international itinerary often do not have to claim their baggage to go through US Customs. However, Aeromexico does not connect many passenger at IAH so they may not know about it. However, they will tag your bag through to IST. You likely will not have to claim it in IAH, but if you do you should be able to re-check it immediately after clearing customs. You will then still have to go through security. I'm not sure if Aeromexico will be able to issue your Turkish boarding passes as they are not in the same alliance. If they can't you will have to go to the Turkish counter anyway before going through security. Everything will be in Terminal D. You should have enough time, even if you have to do all those things, but you will have very little time to spare.

     

  • location of bag wrapping machines
    Sep 5, 2014
    4
    Could you plz tell me exactly where those bag wrapping services are located in the domestic terminal in ATL? Near where should I be looking if flying ATL - IAD on Delta. Thanks!!

     

    Baggage wrapping services are usually in the ticketing area, or close to the security checkpoint - just ask an attendant. Note that Delta uses the South Terminal for ticketing & check-in (enter by doors S1-S4) and all Concourses/ gates T and A - D. Your ticket & the overhead screens inside the terminal will indicate which gate your flight will depart from.

     

    I highly doubt there is bag wrapping in the domestic terminal, nor do you need bag wrapping on a domestic flight.

     

    I am continuing on to an international flight so I need the wrapping as one of my bags may not make it in one pc.

     

    Got to the airport & was informed that the wrap service area had been replaced by IHOP. The porter(?) was kind enough to wrap bag with tape at counter. Easy $10 for her! :) :)

     

  • Connecting to DUS
    Aug 28, 2014
    1
    I am arriving from ATL with a 1 hour connection in AMS before flying to DUS. Will this be a sufficient amount of time? Will I be claiming/rechecking bags through customs in AMS or when I arrive in DUS?

     

    You won't do anything with your bags in AMS. You will just go through security and schengen passport control when entering Pier B for your flight to DUS.

     

  • Rechecking Bags from International Arrival
    Aug 24, 2014
    1
    Family arriving LAX on Asiana. Not sure what terminal yet. Where do they recheck their bags for Southwest on a different reservation?

     

    They will arrive in the International Terminal. They will have to take their bags with them to Terminal 1 to check with Southwest as Southwest does not have interline baggage agreements with any other airlines.

     

  • GDL (MX) to Kahului (US)
    Aug 24, 2014
    1
    I'm traveling from Guadalajara, Mexico [Delta574] to Los Angeles then to Kahului [Delta1219]... i have a lay over of 2 hours in LAX, do you think I'll be able to pass customs, TSA, and perhaps re.check my baggage (don't know if Delta will put them from Guadalajara checked till Kahului). By the way I'm Mexican so the line will be longer in customs, I'm guessing

     

    At LAX, Terminal 5 is the Delta terminal with gates 50-69. On arrival you will need to go through passport check, retrieve your bags, go through customs clearance and re-check in your bag where indicated. Thereafter proceed up Departures level, go through security check and on to your connecting gate.

     

  • Lost Bags
    Aug 19, 2014
    2
    flew in from sydney to dallas fort worth on sunday cleared through customs and came to a airport official near terminal D that said put ur bags on the carasell and your bags will go to ur flight but they were only checked in as far as dallas i kept telling him that but he said it would be ok who at the airport do i see as i received none of my bags back

     

    You should contact Qantas as the bags were probably delivered to their bag office as they were the last tag on the bag.

     

    The number to contact them in the US is: 1 866 767 2247

     

  • Worried about connection time (1 hour)
    Aug 15, 2014
    1
    PLane USAir lands form houston 13:41, need to catch Asheville 15:28 flight, will that be enough time for connection (passport control, luggage colleciton required?) Thanks

     

    You do not have to go through passport control or baggage collection on Domestic flights. All you have to do is go from your arrival gate to your departure gate. You should have plenty of time. All gates at CLT are connected inside security.

     

  • international flight to Canada
    Aug 13, 2014
    0
    hi, I am going to Ottawa Canada. I am leaving from Lansing MI and have a layover in Chicago (2 hours) My question is when I get off at O'Hara is the gate for International flights far? ( walking wise) Also if I bring snacks on plane do they have to be a certain size? Thank you!

     

  • 9 and a half hour layover
    Aug 10, 2014
    0
    I am flying from new Orleans {msy} to Chicago {ord}..in Chicago I will have a 9 and a half hour layover..will I have to recheck my checked baggage?

     

  • Baggage screening
    Aug 9, 2014
    0
    What's the check in process for baggage at hpn just hand it to the desk at the check in counter or do I have it screened at a screening area like the past

     

  • customs
    Aug 13, 2014
    2
    If we are going from LAX in Los Angeles, Ca to MAD in Madrid then changing plains to continue on to ORLY in Paris. Do we go through customs at both airports? Thanks

     

    No. If you are in transit to another EU Country there is no more bag/security checks. Enjoy Madrid airport there is some great food and shopping to be had

     

    No more checks as going to another EU country. Great shops and food so enjoy 😃

     

  • if baggage is not check through how can i get baggage without visa
    Aug 6, 2014
    1
    I will travel from Bangkok to Washington DC via Paris. I have separated tickets. One for Thai Airways from Bangkok to Paris and another one on Air France from Paris to Washington DC. What will happen if my baggage is not checked through and I have no Schenken visa to pass immigration to pick up my luggage. Can I ask airline for help?

     

    You'll be stuck. Thai and Air France do have an interline agreement. You will have to explain your situation and show your Air France confirmation to the Thai Airways agent in Bangkok and get your bags checked through to Washington DC.

     





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