I came in from St Petersburg to JFK with a connection in Milan. My baggage did not make it on the flight to JFK from Milan on Alitalia. I have called their lost and found many times with no answer. I was not given a lost baggage file number when I arrived and reported the baggage missing. I was just given a phone number which has not been answered. I can not track it on line because I do not have a file number. Any suggestions? I live up state but will go to JFK if they will let me look at the bags that have been left so I can identify it. Help!