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  • Baggage storage /safe-keeping
    May 28, 2016
    Hi, I will be sending unaccompanied minors abroad, and taking a flight to a different destination afterwards. I will have access to take my children all the way to the boarding gate to see them off. The problem is that I will have my own suitcase along, but I am not sure if I will be allowed to tow it all the way there (past the on-board baggage check etc.) Is there a place for me to leave it for safe-keeping?


  • visa requirement -two different airlines
    Jun 12, 2016
    we planned to fly from Hyderabad, India to Georgetown, Guyana, South America my travel agent in Guyana booked tickets as mentioned : from Hyderabad to Amsterdam (via Muscat )by Oman Air, Oman Air (KLM operated) and TUI Fly from Amsterdam to Curacao and Insel Air from Curacao to Georgetown, Guyana. But, the staff of Oman Air, Hyderabad Airport objected and refused to take journey, and verbally advised there is a requirement of Visa at Netherlands, because there is NO Agreement with connecting flight at Amsterdam. Please advice me


    Sir, please guide and how to get refund ticket cost also please guide us


    Yes, if you are an Indian Citizen you will need a visa to transit the Netherlands with that reservation. Your travel agent shouldn't have booked it unless you got a visa.


    sir, who will return/ refund money, I have paid USD 8,040/- for tickets, it is a big amount for me, The travel agent booked on behalf airline, if tickets are wrong, the company website should not allow reservation and printing of confirmed tickets. Now, the agent is telling I am not responsible, I will try for refund from airlines but till date it was not settled. Please guide us


  • Another Question
    May 31, 2016
    I have a flight from Portugal to Chicago with a layover in between. Alternatively, I bought an earlier flight from the layover location to Chicago, allowing me to reach my destination faster. I thought of asking the check-in desk at my original airport to check my luggage only to the layover location. But, if for some reason I were to let my luggage go on th flight I'm not on (the one part of the package Portugal - layover - Chicago) and arrives to O'Hare a day after me, would i be allowed to enter the airport and collect it? Or would that be a difficult thing?


    I can't answer your question without knowing where "layover" is and what airlines you are flying.


  • Layover
    May 24, 2016
    I will be landing in lax 9:09 through united airlines and have a connecting flight to Maui, Hawaii at 9:40 united airlines. Is that pushing it with time? should I change my flight?


    That's enough time as long as the first flight is domestic and on-time. All you have to do is walk from your arrival gate to your departure gate.


  • Changing Planes
    May 24, 2016
    We are booked on a Delta Airlines flight from Anchorage scheduled to arrive at SeaTac at 5:30. We are scheduled to leave on an American Airlines flight at 7:30. Do we have to go through security again if we don't have checked baggage? If we can't print our tickets for American ahead of time can we get them at the departure gate in SeaTac?


    If you don't have checked baggage you can go directly to your AA departure gate. If you don't already have your boarding passes either the gate can print them or you can get them on your phones.


    Thank you. We will pack light!


  • checked baggage vs. carry on
    May 23, 2016
    I'm traveling from LAX to Baltimore on the Thurs. before Memorial Day weekend, and returning the next Tuesday. In light of the heighted TSA security, I heard that airlines/airports are preferring passengers check their bags, lightening the load at TSA for going through carry-on bags. Is that true? For a 4-day trip, I'd much prefer carrying on, but want to do whatever is faster, less hassle. Thanks


    No, that is not true. TSA is just understaffed. You won't get through security any faster by checking your bag.


  • Luggage during connecting flights over 18 hours
    May 23, 2016
    I will be travelling from havana to Hong kong via connecting flights at toronto and vancouver. I have a layover of 18 hours in vancouver, will my luggage be checked through or can i connect them during the long layover in vancouver?


    You will have to ask the airline agent in Havana.


  • Carry on luggage
    May 23, 2016
    Hello, are epipens allowed to go in my carry on bag? Thanks!


    Yes, all medications are.


  • PHX to MNL
    Aug 30, 2016
    I am departing from PHX to MNL and my connecting flights are PHX - LAS then LAS - SEOUL ( ICN) then SEOUL ICN - MNL. And I am flying AA and Korean Air. Do I need to claim my baggage when I arrive LAS and recheck in or my baggage will be transfer and i will pick up at my final destination. This is my first time at LAS and Im not familiar with the terminals and where to go. My flight arrives at LAS at 21:31 and departs at 23:50 going to SEOUL. Is this enough time for me and my kids to make it to our flight ? I am really worried about this esp I am going to travel with my kids. Please advise. Thank you so much!!!


    Did you purchase two separate reservations or are your AA flights and Korean flights on the same reservation?


    I purchased tickets through Korean Air website and only one reservation


    Then you won't have to worry about your bags in Las Vegas. Just take the train directing you to the United Baggage claim that will take you to Terminal 3-E gates where your Korean Airlines gate will be.


    Thank you so much!!!


    I am flying in from Glasgow on Thomas Cook Airlines arriving 12.05pm and flying on with Southwest Airlines. Will I be able to drop my bag after customs at some baggage re-check desk.It will only have Thomas Cook Airlines sticker and not Southwest Airlines.?


    You will have to take your bags with you on the shuttle bus to Terminal 1 to check them with Southwest and then go through security in T1. Southwest has no presence in T3 where you arrive and does not interline with any other airlines.


    Thank you for your most helpful information. Is it easy to get luggage on shuttle bus.I am oldish 81 but reasonably fit.Would taxi be possible to Terminal 1 from Terminal 3.


    You cannot take a taxi between terminals, you have to take the shuttle bus. It is equipped to handle baggage.


    Thank you again for all your help.Look forward to visiting the good ole USA again


  • Baggage transfer
    May 22, 2016
    I have a single ticket from Dubai to Aruba via Boston. I am flying on Emirates from Dubai and JetBlue from Boston. My baggage will be directly checked in till aruba. I understand that I have to collect my baggage at Boston, clear immigration and customs. After that where can I transfer or re check in my baggage. Where is the transfer of baggage desk located.


  • Customs and bagge
    May 21, 2016
    I am flying into CLT from Grand Cayman then changing planes to fly to Houston. Do I need to get my bag that I checked and go through Customs then recheck my bag again before I board my flight to Houston?


    Yes, you will have to go through US Immigration, claim your bags, go through US Customs, re-check your bags at the re-check desk, then go through security and to your departure gate.


  • Check in and shop
    May 17, 2016
    Can I check in luggage and leave the airport to go Vancouver for a quick shop? How early can I check in westjet flight from Vancouver to gatwick?


  • Edmonton via Vancouver enroute to Honolulu
    May 17, 2016
    I have 90 minutes from time of flight arrival in Vancouver from Edmonton to go through US Customs/Border that enough time & do we need to collect our baggage and go through security again? Thanks so much!


    Yes, that should be enough time. Yes, your bags will be waiting for you in US Immigration and customs preclearance if they are tagged through to Honolulu.


  • Portable mini fan with lithium batteries
    May 17, 2016
    Can i put in my checked-in luggage to LAX 6 pieces mini portable (hand held - Portable Mini Desk Fan Small Quiet Battery Operated Fan Rechargeable 3 Speed Personal Electric Table Fan for Home Office with Usb Charge Cable .


    Lithium-Ion batteries must be carried in your carry-on.


  • Delta flight
    May 19, 2016
    Hi! I will ever going from MCO to Ghana passing through JFK. I have some checked bags. The flights are same reservation and same terminal. Once I reach there, do I need to recheck my bags, or can I just go to my next gate and wait?


    You don't have to do anything with your bags in JFK.


    Ok, so I just go to my next gate?


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