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  • United Lost it
    Dec 30, 2015
    We were cancelled from a Sunday night fight and had to spend the night in the airport. We left Monday and arrived in El Salvador. Here we are 48 hours later with no luggage. Customer Service is from India and not much help. Any thoughts?


  • Luggage never put on plane from PSP to HOU IAH
    Dec 30, 2015
    I flew direct from PSP to IAH and checked my bag at the counter. When I arrived in Houston, after waiting for 2 hours, I was told my bag was still in Palm Springs and would be delivered to me Monday. They are still looking for my bag?? I need resolution ASAP.


    Nobody here is able to do anything to help you.


  • baggage through check at lax
    Dec 28, 2015
    hi - my 16 year old son is travelling to San Diego via LAX from Aust.. He is flying American airlines to LAX( terminal B ) then to SD from terminal 4. Will his bags be checked through or will he need to collect them from terminal B and have them checked again at terminal 4?


    By "Aust" do you mean Australia, Austria, or Austin, Texas? American airlines does not use the International Terminal, however, the Qantas code-share flights do. He will have to claim his bags to go through US Customs. They should be tagged through to San Diego, in which case he can re-check them at the re-check desk, then go to Terminal 4, go through security and take the shuttle bus to the American Eagle remote terminal where his flight to San Diego will depart.


    sorry, Australia and yes it is a Qantas code share AA flight


  • 51 min layover with checked bags
    Jan 2, 2015
    I want to fly Midway (Chicago) to San Francisco on United and have a 51 minute connection in Denver. I will have one checked bag. Is that enough time that the airline will most likely get my bag switched to the new plane?


    United Airlines does not fly to Midway - you either have the wrong airport or wrong airline. Please double check your reservation.


    Mixed up the airports. Flying from Madison, WI... but the important part, is that 51 minute connection enough time in Denver?


    Yes that should be enough time. both flights will be on the B concourse in Denver.


  • Alaska airlines theft of baggage from turnstile
    Dec 26, 2015
    My checked bag was taken off the turnstile. When I went to the Alaska airlines customer service desk I was told by the manager Stephanie thatI could not file a claim, that I needed to allow them 30 days to find my bag. They would not tell me what their policies were and they treated me like a criminal. The port authority police told me the same thing. My bag was taken before it went around the turnstile. I was told by the agent that it was probably an honest mistake. I travel quite often for my work and I will avoid Alaska Airlines from now on. Your customer service is horrific and your people are not properly trained. I was promised a call back today by Stefanie the manager, and I seriously doubt that I will get one. I just looked at some of the travel blogs online and I am seriously concerned about Alaska airlines ability to be honest and professional in this matter.


    This is not Alaska Airlines' website. Nobody from Alaska Airlines will read this.


  • About Baggage
    Dec 26, 2015
    Hi I will arrive at JFK at 11:30 A.M from Riyadh through Saudi Airlines, my next connecting flight is to Minneapolis through Delta. Would i need to collect my baggage and re check again after going through customs?? I have a single ticket and Saudi Airlines and Delta are skyteam partners. Thanks


    Yes, you will go through US Immigration, claim your bags, go through US customs, re-check your bags at the recheck desk then go through security and to your departure gate


  • baggage loss
    Dec 25, 2015
    why doesn't the airlines check baggage checkout when picked up after a flight, anyone could steal a bag it almost happened to me once, had their been a checkout it could not happen


  • collect baggage ?
    Dec 23, 2015
    Hi, I'm flying with united the whole way from Toronto via Chicago to Tokyo then to Fukuoka. I'm wondering if they will send my bag the whole way or if i need to collect it in chicago ? I only have 50 minutes layover in chicago !


    You will pre-clear US Immigration and Customs in Toronto. All you have to do in Chicago is walk from your arrival gate to your departure gate. You don't have to do anything with your bags.


  • Recheck baggage if on route to an international destination
    Dec 23, 2015
    I am travelling from Toronto (Pearson) to Mumbai, through EWR(liberty international). All my flights are booked through a single booking. Will I need to reclaim my baggage at EWR and recheck it in for my next flight to Mumbai. What exactly is the procedure and how much time would I need?


    You will pre-clear US Immigration and Customs in Toronto. For the exact procedure in Newark I need to know what airlines you are flying.


    I am travelling on air India to Mumbai


    And what airline are you flying from Toronto? Were your tickets purchased on the same reservation or two separate reservations?


    I am flying by Air Canada and yes the flights were booked on the same ticket.


    Then you will just have to go from your arrival gate to your departure gate in Newark both in Terminal B. I believe Air Canada and Air India are in different satellites, so if that's the case then you will have to go through security on your way to your departure gate.


    Air canada flight 7650 arrives at terminal A. My air india flight departs from terminal B


    Then you will take the AirTrain from Terminal A to Terminal B and go through security and to your departure gate.


  • Curbside checkin
    Dec 22, 2015
    Does alitalia offer curbside checkin?


  • airline and bagg
    Dec 21, 2015
    I'm flying from munich with Lufthansa arriving in terminal B in EWR and then going in to terminal C to go to Panama and the airlines is changing. It is a whole flight ticket bought on internet - will I have to pick up the luggage and than to chek in it again or it goes automatically till the end?


    Yes, in Newark you will go through US Immigration, claim your bags, go through US Customs, re-check your bags at the re-check desk, take the AirTrain to Terminal C and go through security.


  • Baggage and passenger pick up needs to be on the maps for a pick up !
    Dec 21, 2015
    NONE of the maps show where the passenger pickup is located for any of the airlines using Dallas Love Field....


    It's a very small area. DAL is not a big airport. When you approach the airport it should be fairly obvious.


  • Re-check baggage?
    Dec 21, 2015
    Hello! Im a swedish citizen flying from Stockholm to Newark Terminal B. I then have to change flight to Charlotte at terminal C. Do I have to claim my luggage at Newark and re-check it or does it go to my final destination?


    Yes, in newark you will go through US Immigration, claim your bags, go through US Customs, re-check your bags at the re-check desk, take the AirTrain to your departure terminal (either A or C) and go through security.


  • International Flight to Domestic, Will I have Enough TIme?
    Dec 20, 2015
    My flight gets in from AMS next week at 11:45, I am flying KLM and will have one checked bag, I am supposed to fly to OAK at 13:45 via Delta, is there a chance I will make this flight? Any pointers on how to make sure I do not miss my flight?


    Yes, that should be enough time. You will arrive in the International Terminal, go through US Immigration, claim your bags, go through US Customs, follow the signs for connecting passengers, re-check your bags at the re-check desk, then exit the international terminal, go to your right. The second building you come to will be Terminal 5, go inside, through security and to your departure gate.


    Dec 18, 2015
    I am travelling to India can I use two baggages that have combined weight of 20 kgs? Or only one baggage is allowed to be carried


    You are allowed only one bag free. The second bag is $75 when traveling on Delta from the US to India.


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