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  • Baggage claim
    Dec 3, 2015
    What is the baggage claim contact no? Our flight was missed and no baggage with us. Need to buy cloths to survive for a day. Delta suggested to claim it with baggage claim department. I want to make sure before i make purchase.


    You need to go to the Delta baggage office or call Delta baggage services.


  • Luggage
    Dec 2, 2015
    Flying from Vancouver, BC on Air Canada. Changing plane in Newark. After 3 hrs continue with United to Puerto Rico. Will my luggage be sent all the way through from Vancouver to Puerto Rico or I will have to pick it up and check-in again in Newark?


    Yes, you will pre-clear US Immigration and Customs in Vancouver. Assuming both tickets are on the same reservation your bags will be checked through to Puerto Rico and you don't have to do anything with it in Newark. You have plenty of time for your connection.




  • Luggage
    Nov 29, 2015
    Hello, I am flying from Paris to Montréal through JFK, the whole trip is operated by American Airlines, I am French. If I understood well, I will have to collect my luggages to go through customs before to re-check them for my next flight? Thanks


    Yes, in JFK you will arrive in Terminal 8, go through US Immigration, claim your bags, go through US Customs, re-check your bags at the re-check desk and then go through security and to your departure gate. You will have to complete ESTA online before your trip.


  • 50min Conection time at ORD, Is it enough time with 3 children?
    Nov 29, 2015
    3 of us are traveling with 1 child with two infants. We have 50 min time connection. 1st flight by United express (operated by Skywest) with 2nd leg, by United. Are the gates close by for this connection and would my baggage be transferred automatically without rechecking? We also have stroller which will be tagged and given at the aircraft door. Do United give them on arrival as we exist the plane?


    No need to ask the same question twice.


  • Connecting LAX American Airlines to Cathey Pacific
    Nov 28, 2015
    Hi my mom, age 65, traveling alone is connecting in LAX. She is landing LAX in American at 7:35AM and has connection flight for Hon Kong at 8:35AM via Cathey Pacific. We book the reservation through travel agent, who does not have any idea about lax airport. Can she able to make it? or is it better to re-reserved ticket? I have concern about if American plane lands late then what facility will be provided by Cathey? Flights are on the same tickets.


    No need to ask the same question twice.


  • Transfer to KLM Flight
    Nov 27, 2015
    Touching down from JFK to AMS on Delta at 6:00 a.m. and then connecting on a KLM flight to CGG at 7:15 with checked bags. Is that enough time?


    That should be enough time. You just have to go through Schengen Passport Control and to your departure gate in Amsterdam.


    Nov 24, 2015


  • Where are my cats going to be "inspected"
    Nov 23, 2015
    I am flying from Montreal QC to Minneapolis/St. Paul through ORD. I will be bringing my wife's 2 cats back with me but I am not sure where us customs will be verifying that all my paperwork is correctly filled out and in order. Does this happen in Chicago between my connecting flights or does it happen in Montreal before I even leave?


    You will pre-clear US Immigration and customs in Montreal. The entry requirements for cats aren't particularly stringent. All you have to do in Chicago is walk from your arrival gate to your departure gate.


  • Store baggage
    Nov 22, 2015
    Hello! I am flying to NY, and then from NY to Miami via Delta airlines. In the ticket I bought there is no baggage included and I don't want to pay for it, it is expensive. I just don't need to take my baggage with me to Miami, it would be perfect to let it in NY JFK airport for 6 days, and then pick it up when we come back. Who knows how much it will cost to store 2 bags (15kg approx. each) for 6 days? Or maybe there is an option to deliver my baggage to certain address from aiport? Your help is much appreciated! Regards, Emil


    It will probably be cheaper to just check your bags to Miami than to store it for 6 days or ship it anywhere.


  • Checked bags from Lagos to Lousville via Houston on United
    Nov 20, 2015
    Is it true that I no longer have to claim my bags in Houston coming from Lagos, Nigeria on my way to Louisville, KY on United? That I only pickup my bags at my final destination? Kindly confirm.


    That is incorrect. You have to go through US Immigration, claim your bags, go through US Customs, re-check your bags, and go through security in Houston. People on International to International connections through Houston on United no longer have to claim their bags. However as you know LOS-IAH-SDF is International to Domestic.


  • Baggage
    Nov 19, 2015
    We are flying into San Juan on Jet Blue. Switching over to Seaborn to go to St. Croix. Do we have to pick up our luggage and go back thru security?


    If both tickets are on the same reservation, no you do not. JetBlue and Seaborne have an interline baggage agreement and all gates at SJU are connected inside security.


  • Lost my camera in the bagagecontroll
    Nov 16, 2015
    Hello My name is Anitha Östlund Meijer The 26 october I travelled from Arlanda/Sweden airport to Moscow Sheremotoya airport. Our flights number was SU2211N and go from Sweden at 12:50 from terminal 5. Our travel proceeded to Phuket/Thailand with flight SU274 N from terminal F at 21:00 When we arrived to Phuket airport we passed through the bagagecontrol and I think I lose my new Sony camera where. I have it in a red camera case that I have put in a black shoulder bag. The camera is a black Sony compact camera cybershot DSC-HX90V When we travel back I tried to talk to people on the airport i Phuket, but have less time to search for my camera. I hope you can help me? You can reach me on my mail: or by phone 46768092747 Please call or mail me as fast as you can, I´m so sad because of the lost. My adress is: Anitha Östlund Meijer skomakarbacken 3 147 92 Grödinge Sweden


  • Missing Items
    Nov 15, 2015
    My mother isn't one to post these sorts of things, so I thought I would do this for her. She recently came back from Italy after visiting her parents. On the way back they lost her luggage. We just got it back today, and she could already tell it had been searched because the clothes were disheveled. She was looking through to make sure everything was there, but finds a few missing items that ARE allowed past customs. She discovers that the Parmesan cheese she brought back was missing, as well as bakery items from a bakery that he aunt had picked up for her to take home. The olive oil she had taken back was in the bag that the bakery items were originally in. Also, as random and odd as this is, she is also missing one pack of tissues that she had brought from the United States. This is very upsetting and annoying to her, so I thought I would share.


    Side note: sorry this isn't a question.


  • connections and baggage
    Nov 15, 2015
    I got a flight starting from Cincinnati CVG to Chicago ORD to New Delhi DEL to Ahmadabad AMD CVG-ORD-DEL-AMD the flight is all on the same reservation/itinerary flying Delta to Chicago and then switching to Air India for the rest of the flight. My question is, will the baggage go straight to my final destination AMD, or will i have pick them up at Chicago and recheck them in at Air India? and same question for Delhi, will I have to collect them and recheck them in for the domestic flight from DEL to AMD?


    CVG-ORD-DEL-AMD, just to clear up any confusion if any.


    Yes, since everything is on the same reservation your bags will be tagged through to Ahmedabad in CVG and you will not have to claim them in Chicago. You will just have to go from Terminal 2 to Terminal 5 on the ATS Train, get your Air India boarding passes if Delta isn't able to issue them in Cincinnati, and then go through security. You will have to claim your bags in Delhi to go through Indian customs.


  • Three hour layover in DUB with checked bags
    Nov 12, 2015
    Hello. On December 12, I have an international flight with Aer Lingus from San Francisco to Dublin. There is a three hour layover at Dublin, and then I have another flight with Aer Lingus from Dublin to Edinburgh (booked on a SEPARATE itinerary). I'm concerned about how busy it might be during this time of year, or the possibility of the flight from SFO being delayed. Is the three hour layover going to be enough time to retrieve my checked bags, go through customs and security, and check in my bags for the next flight?


    There's no need to ask the same question twice.


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