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  • No time to catch my connection flight
    May 31, 2016
    I will be flying from Shanghai to Munich, my layover in Munich is for 1 h and 50 mins, meanwhile i need to get my luggage and do my checkin..i'm pretty sure there's not enough time to catch the second flight. What to do?


  • baggage check
    May 31, 2016
    I will be leaving Edinburgh Scotland on Saturday June 4th. I will be going into New York JFK, then on to Norfolk VA I was told that I would need to collect my baggage in New York and go through customs , then check them again to Norfolk . I thought that on international flights that baggage was checked all the way through. Which is it ?


    Your bags are tagged all the way through but you have to claim your bags to go through US customs in JFK. So technically, it's both.


    May 31, 2016
    I will be flying OGG/DFW/LHR with an 8hr layout at DFW (both flights with AA), will I need to re-check my bags. I don't really want to have to carry them around for 8hrs!!!


    You don't have to do anything with your bags in DFW.


  • loss of Luggage servise
    May 31, 2016
    ! Unfortunately, I must express my frustration level of service to this company, or rather the work of Beaumont airport staff, decorate my flight May 25 to route BEAUMONT - HOUSTON> HOUSTON - FRANKFURT> FRANKFURT - MOSCOW. Firstly: airport worker, for some reason, made me an additional fee ($ 100) for the second piece of luggage, though, as I know, on the transatlantic flight, two pieces of baggage included in ticket price. Secondly (and this is perhaps even somewhat comically) that very second my luggage was lost on the interval BEAUMONT - HOUSTON, and flew to FRANKFURT. 28.05.2016 P.S.the latest message services baggage handling: my Luggage was found in Houston. Reason: no tag (forgot to put). And again, no flights Beaumont -Houston was not just passengers seated in the school bus and more than two hours shaking to Houston on the highway (that's the whole flight!!!!)


    This is not the website of the Beaumont airport or any airline. Nobody from either of those places will read your message. Also, two pieces of luggage are NOT allowed on United in Economy class on a transatlantic flight without paying extra. Only one bag is complimentary.


  • Baggage storage /safe-keeping
    May 28, 2016
    Hi, I will be sending unaccompanied minors abroad, and taking a flight to a different destination afterwards. I will have access to take my children all the way to the boarding gate to see them off. The problem is that I will have my own suitcase along, but I am not sure if I will be allowed to tow it all the way there (past the on-board baggage check etc.) Is there a place for me to leave it for safe-keeping?


  • visa requirement -two different airlines
    Jun 12, 2016
    we planned to fly from Hyderabad, India to Georgetown, Guyana, South America my travel agent in Guyana booked tickets as mentioned : from Hyderabad to Amsterdam (via Muscat )by Oman Air, Oman Air (KLM operated) and TUI Fly from Amsterdam to Curacao and Insel Air from Curacao to Georgetown, Guyana. But, the staff of Oman Air, Hyderabad Airport objected and refused to take journey, and verbally advised there is a requirement of Visa at Netherlands, because there is NO Agreement with connecting flight at Amsterdam. Please advice me


    Sir, please guide and how to get refund ticket cost also please guide us


    Yes, if you are an Indian Citizen you will need a visa to transit the Netherlands with that reservation. Your travel agent shouldn't have booked it unless you got a visa.


    sir, who will return/ refund money, I have paid USD 8,040/- for tickets, it is a big amount for me, The travel agent booked on behalf airline, if tickets are wrong, the company website should not allow reservation and printing of confirmed tickets. Now, the agent is telling I am not responsible, I will try for refund from airlines but till date it was not settled. Please guide us


  • Another Question
    May 31, 2016
    I have a flight from Portugal to Chicago with a layover in between. Alternatively, I bought an earlier flight from the layover location to Chicago, allowing me to reach my destination faster. I thought of asking the check-in desk at my original airport to check my luggage only to the layover location. But, if for some reason I were to let my luggage go on th flight I'm not on (the one part of the package Portugal - layover - Chicago) and arrives to O'Hare a day after me, would i be allowed to enter the airport and collect it? Or would that be a difficult thing?


    I can't answer your question without knowing where "layover" is and what airlines you are flying.


  • Layover
    May 24, 2016
    I will be landing in lax 9:09 through united airlines and have a connecting flight to Maui, Hawaii at 9:40 united airlines. Is that pushing it with time? should I change my flight?


    That's enough time as long as the first flight is domestic and on-time. All you have to do is walk from your arrival gate to your departure gate.


  • Changing Planes
    May 24, 2016
    We are booked on a Delta Airlines flight from Anchorage scheduled to arrive at SeaTac at 5:30. We are scheduled to leave on an American Airlines flight at 7:30. Do we have to go through security again if we don't have checked baggage? If we can't print our tickets for American ahead of time can we get them at the departure gate in SeaTac?


    If you don't have checked baggage you can go directly to your AA departure gate. If you don't already have your boarding passes either the gate can print them or you can get them on your phones.


    Thank you. We will pack light!


  • checked baggage vs. carry on
    May 23, 2016
    I'm traveling from LAX to Baltimore on the Thurs. before Memorial Day weekend, and returning the next Tuesday. In light of the heighted TSA security, I heard that airlines/airports are preferring passengers check their bags, lightening the load at TSA for going through carry-on bags. Is that true? For a 4-day trip, I'd much prefer carrying on, but want to do whatever is faster, less hassle. Thanks


    No, that is not true. TSA is just understaffed. You won't get through security any faster by checking your bag.


  • Luggage during connecting flights over 18 hours
    May 23, 2016
    I will be travelling from havana to Hong kong via connecting flights at toronto and vancouver. I have a layover of 18 hours in vancouver, will my luggage be checked through or can i connect them during the long layover in vancouver?


    You will have to ask the airline agent in Havana.


  • Carry on luggage
    May 23, 2016
    Hello, are epipens allowed to go in my carry on bag? Thanks!


    Yes, all medications are.


  • PHX to MNL
    May 23, 2016
    I am departing from PHX to MNL and my connecting flights are PHX - LAS then LAS - SEOUL ( ICN) then SEOUL ICN - MNL. And I am flying AA and Korean Air. Do I need to claim my baggage when I arrive LAS and recheck in or my baggage will be transfer and i will pick up at my final destination. This is my first time at LAS and Im not familiar with the terminals and where to go. My flight arrives at LAS at 21:31 and departs at 23:50 going to SEOUL. Is this enough time for me and my kids to make it to our flight ? I am really worried about this esp I am going to travel with my kids. Please advise. Thank you so much!!!


    Did you purchase two separate reservations or are your AA flights and Korean flights on the same reservation?


    I purchased tickets through Korean Air website and only one reservation


    Then you won't have to worry about your bags in Las Vegas. Just take the train directing you to the United Baggage claim that will take you to Terminal 3-E gates where your Korean Airlines gate will be.


    Thank you so much!!!


  • Baggage transfer
    May 22, 2016
    I have a single ticket from Dubai to Aruba via Boston. I am flying on Emirates from Dubai and JetBlue from Boston. My baggage will be directly checked in till aruba. I understand that I have to collect my baggage at Boston, clear immigration and customs. After that where can I transfer or re check in my baggage. Where is the transfer of baggage desk located.


  • Customs and bagge
    May 21, 2016
    I am flying into CLT from Grand Cayman then changing planes to fly to Houston. Do I need to get my bag that I checked and go through Customs then recheck my bag again before I board my flight to Houston?


    Yes, you will have to go through US Immigration, claim your bags, go through US Customs, re-check your bags at the re-check desk, then go through security and to your departure gate.


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