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  • Lost Bags
    Aug 19, 2014
    flew in from sydney to dallas fort worth on sunday cleared through customs and came to a airport official near terminal D that said put ur bags on the carasell and your bags will go to ur flight but they were only checked in as far as dallas i kept telling him that but he said it would be ok who at the airport do i see as i received none of my bags back


    You should contact Qantas as the bags were probably delivered to their bag office as they were the last tag on the bag.


    The number to contact them in the US is: 1 866 767 2247


  • Worried about connection time (1 hour)
    Aug 15, 2014
    PLane USAir lands form houston 13:41, need to catch Asheville 15:28 flight, will that be enough time for connection (passport control, luggage colleciton required?) Thanks


    You do not have to go through passport control or baggage collection on Domestic flights. All you have to do is go from your arrival gate to your departure gate. You should have plenty of time. All gates at CLT are connected inside security.


  • international flight to Canada
    Aug 13, 2014
    hi, I am going to Ottawa Canada. I am leaving from Lansing MI and have a layover in Chicago (2 hours) My question is when I get off at O'Hara is the gate for International flights far? ( walking wise) Also if I bring snacks on plane do they have to be a certain size? Thank you!


  • 9 and a half hour layover
    Aug 10, 2014
    I am flying from new Orleans {msy} to Chicago {ord} Chicago I will have a 9 and a half hour layover..will I have to recheck my checked baggage?


  • Baggage screening
    Aug 9, 2014
    What's the check in process for baggage at hpn just hand it to the desk at the check in counter or do I have it screened at a screening area like the past


  • customs
    Aug 13, 2014
    If we are going from LAX in Los Angeles, Ca to MAD in Madrid then changing plains to continue on to ORLY in Paris. Do we go through customs at both airports? Thanks


    No. If you are in transit to another EU Country there is no more bag/security checks. Enjoy Madrid airport there is some great food and shopping to be had


    No more checks as going to another EU country. Great shops and food so enjoy 😃


  • if baggage is not check through how can i get baggage without visa
    Aug 6, 2014
    I will travel from Bangkok to Washington DC via Paris. I have separated tickets. One for Thai Airways from Bangkok to Paris and another one on Air France from Paris to Washington DC. What will happen if my baggage is not checked through and I have no Schenken visa to pass immigration to pick up my luggage. Can I ask airline for help?


    You'll be stuck. Thai and Air France do have an interline agreement. You will have to explain your situation and show your Air France confirmation to the Thai Airways agent in Bangkok and get your bags checked through to Washington DC.


  • Baggage not delivered
    Aug 2, 2014
    Hi. Baggage of my two visitors were not delivered to ORD on 7/30/14. The route they traveled was KRK-TLX-ORD with Air Berlin. The claim number is ORDAB10408. Why baggage haven't been found yet? It has been four days since. Thank you


    Please contact Air Berlin. This is not the air berlin or O'hare airport website.


  • Transit in LAX - luggage, URGENT
    Jul 31, 2014
    HI, urgent - check in luggage process in LAX Sydney to Cleveland: Sydney (SYD) to Los Angeles (LAX) QF Qantas Airways Flight: 107 Then same day transit Los Angeles (LAX)to Cleveland (CLE) UA United Flight: 1665 Can I make the luggage check-in at Sydney airport and go directly to Cleveland? ( without need to take check-in luggage out at LA airport) If not, what will be the procedure? and how far between Qantas and United? It is a 16 yr boy travelling alone for the first time so need to get the information clear before hand,Thanks for your assistance, appreciated.


    There's no need to post this multiple times. Your question was answered yesterday. He will have to claim his luggage in order to go through US Customs. Then on the exit to US Customs at the TBIT he should follow the signs for connecting passengers - there will be a United Airlines transfer desk where he can re-check his bags. Then he will exit the International Terminal and walk to the right (with the flow of traffic) about 200 meters to Terminal 7 where he will go through security for his departure gate to Cleveland.


  • Transfer desk
    Jul 30, 2014
    Family (wife and two small kids) arriving in Lufthansa flight at ORD Terminal 5 and need to catch to connecting United flight. Where is transfer desk located at terminal 5 once after finished with the customs?. I did not find the transfer desk at the terminal 5 airport map. Also there is two exit at terminal 5, need to know which exit to take so its easy to handover the baggage at transfer desk.


    The transfer desk is right at the exit to customs, it's hard to miss. You want to follow the signs to the ATS train to Terminal 1 for your connecting flight after you re-check your bags.


  • Transfer desk
    Jul 30, 2014
    Family (wife and two small kids) arriving in Lufthansa flight at Terminal 5 and need to catch to connecting united flight. Where is transfer desk located at terminal once after finished with the customs. I did not find the transfer desk at the terminal 5 map. Also there is two exit at terminal 5, need to know which exit to take so its easy to handover the baggage at transfer desk.


  • Pick-up baggage for layover?
    Jul 30, 2014
    I'm landing in LAX tomorrow on a flight from Vancouver, Canada, so I'll have to go through customs upon landing. I have a two hour layover before catching another flight to Indianapolis. Both flights are on American however I built the connect myself, rather than buying a pre-existing or offered layover. Will my baggage automatically transfer or will I have to claim it because of customs and then re-check my baggage?


    Actually you will pre-clear US Immigration and customs in Vancouver so you will not have to do that at LAX. All you will have to do is claim your bags then take them to AA and check them with them. This is because you bought two separate tickets.


  • switching from carry on to checked luggage
    Jul 28, 2014
    After purchasing tickets with carry on luggage, I changed my mind. How do I switch it to checked luggage? Flying Frontier.


    Every airline is different - if you just bought your ticket airlines in the US are required to allow you to cancel for free within the first 24 hours, then you could buy the same ticket but with a checked bag. Otherwise you may be out of luck as those bag fees are non-refundable. You'll either have to go with a carry-on or pay the checked bag fee as well. If you decide to pay the checked bag fee, you can do so during online check-in for your flight.


    Thank you.


  • recheck my baggage
    Jul 23, 2014
    i am comming to chicago by by united airline, i have 3 hours, and have seprate ticket to go to india by air india, will i get help of sky cap at terminal 1 to take my luggage to terminal 5


    No, you have to transfer the bags yourself via the ATS train. You also cannot bring carts on the ATS train. Therefore I don't recommend you bring along more baggage than you can reasonably carry yourself.


  • Can I re-check-in my bag right away during a long lay over at ORD?
    Jul 14, 2014
    Hi, I'm comming from Duesseldorf, Germany with Lufthansa and have my next flight next day with Air Canada (operated by United) to Vancouver. I reassume I have to claim my lagguage, go through US Customs, etc. The question is: will I be allowed to re-check-in the bag just right away after all the security procedures and go sightseeing with cabin lagguage only?


    Since the flight is the next day you won't be able to re-check it yet.


    thank you. the fact, that I have all my trip on one ticket doesn't matter here?


    Yes, you usually just can't tag bags through on overnight connections.


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