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  • lost passport
    Jun 12, 2014
    Elly Meagher lost my passport


  • not my child
    Jun 17, 2014
    I'm traveling with my daughter 9 years old and her friend same age, should I have a written authorization from her mother?


    1 hr 44 mins should be enough time. You will go through US Immigration and Customs in the International Arrivals buidling, from there you just have to go back through security and to your departure gate on concourse A or B


    Thank you ZAP. This is a very nice thing you do ! Is it on foot to concourse A or B or is a train/bus involved ?


    The main terminal is connected to A/B by a short ride on an underground train called the Aerotrain.


    Saturday 24 of May it took me 180 minutes to pass the US Immigration and customs to get to the checkin. That was 1 hour after my flight to Copenhagen left the Airport. The US travel Assosiacion says that 174 minutes layover time it took on average in April 2013. In 2014 should be the same.


    Thanks for the warning. Do you think the lines might have been worse because it was a Saturday ? Did you try to tell one of the officials that you were going to miss your connection ?


  • T4 to T2
    Jun 9, 2014
    I´m arriving with a DL-flight from Europe at 3.45pm @T4 end of June, my DL connection flight leaves at 7.40pm from T2. Is that enough time? And what to do with my luggage?


    What airlines are you flying? Were your tickets purchased together or separately?


  • JFK waiting area
    Jun 3, 2014
    I am taking my mother to JFK Terminal 7 for her flight at 10pm, my own flight leaves at 9am in the morning. I do not want to go back to the city and get a hotel. Does anybody know if there is a waiting area in JFK where I could just stay all night. Thanks


    You will arrive in the A concourse and transfer to Immigration via a secure walkway. Then you will go through US Immigration, collect your bags, go through US Customs, then re-check your bags with United, then go through security and to your departure gate in concourse B via the underground train. 1:45 should be enough time. If you miss your flight you will be put on the next United flight to SLC.


  • Transfer times
    May 11, 2014
    London to Green Bay to watch the packers play. Completely confused about transfer times any advice please


    The closest Airport to Green Bay is the (regional) Austin Straubel Airport, with no international traffic. Its 3 major airlines connect to: Chicago O'Hare Airport ORD (American & United airlines); Atlanta ATL, Detroit DTW & Minneapolis MSP (Delta airlines). I suggest you open[add airport Code], then click on 'Terminal Map' under 'QUICK LINKS', and scroll down to the detailed text.


    The Appleton Airport (ATW) is also fairly close to Green Bay.


  • Delta to Southwest transfer
    May 4, 2014
    I'm flying from HNL - LAX with Delta, then have 1 hour 45 mins to transfer to a Southwest flight due to a schedule change. Anyone know if this is doable?


    It's doable if your first flight is on-time and you hurry. Check in for your southwest flight online before you leave Hawaii.


  • disabled flying solo on southwest
    Apr 23, 2014
    I can not get any info please help. I am disabled, flying with my cat from Midway to McAllen Tx. I am flying alone and there is no one here to help me once I get to the airport with my luggage. Does Midway have a service for disabled people that helps them with getting the luggage to the check in ? Thank you for any info.


    For wheelchair assistance you need to call your airline 24 hrs prior to departure, so that someone will be outside at curb helping you all the way to the gate. Also find out about their pet policy. If you can put your cat (in kennel) in front of your feet inside the plane - it would not cost you extra & would be more humane for the cat (you can also find airline info regarding wheelchairs and pets on your computer (www. airline 2. As to Terminal service, ask for the 'Purple Airplane Sticker from any Airport or Security staff -and trained Airport volunteers will be happy to assist you. Both the Garage & Economy parking have special parking spaces. The economy lot has a free shuttle bus with lift (tel. 1-773-838-0756.)


    I'm a flight attendant for Southwest Airlines. You didn't mention if your cat was an emotional support animal or traveling as a pet. Pets are an extra charge. Here is our info: "Southwest Airlines allows customers to carry small pets (cats and dogs only) on board all Southwest Airlines flights. All in-cabin pets must be carried in an appropriate pet carrier. The pet fee is $75 each way per pet carrier before January 14th, 2014." If however your cat is an emotional support pet, you will need a note from Your Personal doctor, M.D. or whomever, stating that your cat is emotional support, then your cat travels free (you will still need a pet carrier). Please be kind to the flight attendant though and don't pet your darling during the flight, I'm allergic...AhhhChoo! :]


    Sorry, the new rate for bringing kitty is 95.00 one way.


    Thank you and Yes, I checked on the Pet policy already dear. She will be flying in the cabin with me :)


    Thank you kindly for this information. I will check that out about wheelchair assistance.


    Apr 12, 2014
    Flying delta from Atlanta to AMS, connecting flight on KLM to BUD do I have to claim bags and re-check? Do I have to go through customs?


    On arrival at AMS after passport control, follow signs to 'Baggage Hall' located on the ground level, retrieve your bags, & go through customs for security check. If connecting to a Schengen country, go through ticket control & security check.


    Ignore saapr - his directions are completely wrong. Since Budapest is outside the Schengen Area, you can make a completely sterile connection at AMS, just follow the signs from your arrival gate to your departure gate, where you will go through security. You don't have to do anything with your bags.


  • Connecting time between flights
    Mar 21, 2014
    I'm traveling from Tucson to Denver to Montreal on United, arriving in Denver at 9:23 am on a Saturday. I have one hour 52 minutes between flights. Will that be enough time to comfortably get through the airport and make my connection.


    Yes, both of your flights will be on concourse B. You should have plenty of time if your first flight is on-time.


  • International Airport Information
    Mar 19, 2014
    This is my first International trip, flying US Airways. Arriving FCO in Rome from Philadelphia, PA. What do I need to do when arriving at FCO? Where do I need to go to pick up baggage and get outside airport. I Need to get transportation to hotel.


    You follow the signs to immigration and baggage claim. How you get transportation depends on where you're going.


  • Transit Visa needed or not
    Mar 8, 2014
    Hi, i am an Indian currently in Halifax, Canada on Work Permit and i had been here for almost 1.5yrs now. I am planning to travel in Oct to India via LHR Airport with my Family. I would like to know if i need a transit Visa for my transit in LHR and also i will be returning Halifax via LHR in the month of November


    Yes, you will need a transit visa, here is the info on how to apply for one:


  • Time for customs?
    Feb 16, 2014
    If I arrive from Moscow at 1:25 PM. Would I be able to go through customs and catch an added flight #3379 by 2:55PM?


    What airport are you connecting at? What airlines are your flights on?


    flying in on Aeroflot, flying out on United 3379. I wanted to add this last flight, not on my itinerary.


    Sorry, I am flying into Dulles International on Aeroflot.


    It will be hard to make that connection but it is doable. You will arrive in Terminal B and be transported to the International Arrivals Building for US Immigration where you will claim your baggage and go through customs. Then, if your tickets are tagged through to Norfolk you can drop your bags at the re-check desk, otherwise you will have to take them up to the departures level, go to the United ticket counter, and check in and pay a bag fee. You will also get your United boarding pass then. You will then go through security and then take the Mobile lounge or AeroTrain to your departure gate (which will likely be in Concourse A or C). That is a lot to do in just 90 minutes.


    ZAP, Thank you for your time, I have opted to get picked up at Dulles, and drive back to Norfolk with my son.


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