Guest Services at Sydney Kingsford Smith SYD Airport

Lost & Found

For items lost at the airline check-in counter, in the gate area or onboard your airplane, and for lost baggage - contact your airline directly.

For items lost inside the passenger terminals of Sydney Aport, contact the Sydney Airport Corporation's Lost Property office - located at:
Terminal 1, level 3 (before Customs), or call  +61 2 9667 9111,  or via e-mail: [email protected];
Terminal 2, between gates 52 /54, or call +61 2 9667 9111, or via e-mail: [email protected]
Qantas Terminal 3 - contact Qantas at +61 9952 9312.

Mail Center


Pets are not allowed at the airport unless they are working dogs or are in a safe kennel. Contact your airline as to their requirements. If you are taking your pet out of the country, contact the embassy of the country of your destination.


Smoking is not permitted inside of the terminal, however there is a designated smoking area within terminal 1 (before customs) at the terrace bar and brasserie (just near check out counter C departures).

If you choose to smoke outside our terminals please be mindful of the comfort of others and do so away from doorways and public waiting areas.

International Travelers at Sydney Kingsford Smith SYD Airport