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Guest Services and Help

Chicago Midway Airport MDW

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Guest Services at Chicago Midway MDW Airport

Other services offered at Midway Airport:

Travelers Aid: (tel. 773-894-2427) The Travelers & Immigrants Aid office is located on the upper level of Terminal 5.
Contact Information
Midway Airport Customer Service: 773-838-0600
City of Chicago Information: 312-744-4000
City of Chicago, Police Department: 773-838-3003
Parking Information Hotline: 773-838-0756
USO facilities for military personnel and their family are located at Concurse C (tel. 773-582-5852).

NOTE:  Your airline is still the best source of information regarding your flight. In an emergency or other important situation, or for additional information regarding your flight, contact your airline in directly. This also applies to items lost on airplane or at gate areas (contact the airline's lost & found department.

Lost & Found

Several organizations at Midway International Airport handle lost and found items. When trying to locate a missing item, contact the organization closest to the location the item was last seen. If you don't know where you misplaced the item, you can contact several or all of the agencies separately. Near ticket counters, in gate areas, or on an airplane: contact the airline In public areas of the terminal: contact the Midway Communication Center at (773) 838-0656 At security checkpoints: please leave a recorded message at (773) 498-1308 In the parking facilities​: contact Standard Parking at (773) 838-0753 Customs area: (773) 948-6330 ​​​

Mail Center


Animals are not permitted in the terminal at the Airport unless they are being used to assist disabled individuals, or are in proper pet carriers.


Midway is a smoke free environment.

International Travelers at Chicago Midway MDW Airport

All international arrivals - with the exception of those who went through U.S. Customs clearance at participating airports - need to go through passport control, pick up their bags and go with them through Customs clearance .  If they continue their journey  they need to re-check-in their bags where indicated, before proceeding to to their connecting flight's gate. 
For Terminal and /or Concourse connections, please refer to 'Terminal Map' page.