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Guest Services and Help

Edmonton Airport YEG
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68 °F / 20 °C 2:16 PM
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Guest Services at Edmonton YEG Airport

Lost & Found

For items lost onboard your airplane, contact your airline.

For Lost Passport call RCMP at 780 890 4333

For items lost in the passenger terminal or parking lots, speak to a customer service representative at the Information Booth located on the Arrivals level - or call 1.800.268.7134 (toll-free in North America) or 780-890-7134 (local call); or e-mail to [email protected]

Mail Center


PETS at YEG Airport: No pets are allowed at the airport unless they are placed in a dog carrier. There is a dog run on the Arrivals Level outside door 1 to the North (by guard house) -and- outside the North-west corner of the Parkade (near metered parking and Rendez-vous) across from door 3. Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. Here are some helpful tips for traveling with pets:

Tips for Traveling with Pets:

� First, contact your airline to find out the rules and regulations they have on pet travel.
� Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
� The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
� Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
� The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
� Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
� Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
� Give yourself plenty of time for check-in so there is no rushing and everything is done properly


International Travelers at Edmonton YEG Airport

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