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Guest Services and Help

New York Kennedy Airport JFK

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Guest Services at New York Kennedy JFK Airport

Other services offered at Kennedy Airport (listed in alphabetical order):

Cellular Phone Rentals /Purchase -
Terminal 1 - YesTelo kiosk at checkpoint to gates 1-3
Terminal 4 - AT& T cell phon purchases at Arrivals
Terminal 8 - Airport Wireless at gate 44
Duty-Free Shops:
Terminal 1, at checkpoint to gates 4-10  and in kiosk at shopping area.
Terminal 2, near gate 20 (kiosk)
Terminal 4, at gates A4, B24 & B25
Terminal 5, post security marketplace
Terminal 7, immediately after security check
Terminal 8, post-security of main terminal and gates 2 & 42.
Flower Shops: Terminal 1, Fresh Flowers kiosk at Arrivals East & West
Gas Station:
Kennedy Service Center at 138 Federal Circle (tel. 718-656-1663)
Hotel desks:  Terminal 1 API Hotel Reservations at Arrivals West; Terminal 7 'Accommodation Plus' at Arrivals
Information booths are located in each terminal to assist travelers with questions. You can also contact the JFK General Information at: (718) 244-2444
InMotion Entertainment:  At T8, at gate 10
Interfaith Chapel Terminal 4 - Departures Level
Luggage Storage/ Luggage Wrapping -  Fees depend on size of item stored
Terminal 1, Arrivals East, tel.  (718) 751-2947
Terminal 4, Arrivals lobby, tel.  (718) 751-4020;  which also has Baggage Wrapping  by 'Secure Wrap' in the departure level.
Medical Office: Building 22A, next to Citibank (take free Airtrain shuttle); open 24/7 tel. 718-24-1644
Paging Someone - If you need to have a passenger paged, please approach any of the red-jacketed customer care agents or use the following numbers, preceded by area code 718.
Terminal 1 - 751-1200 ;   Terminal 2 - 704-2473;   Terminal 3 - 704-2473;   Terminal 4 - ask customer care agent;   Terminal 5 - (347) 545-3556 ;  Terminal 7 - call from a house phone x-3590;   Terminal 8 - 487-7300.
Passenger Drop Off /Pick Up (see also "Airport Parking" map). No parking in front of or next to any of any terminals - terminal frontages are for active loading and unloading only. Unattended vehicles will be towed at the owner's expense. You you have the following options: park in Cell Phone Lot, at a short-term lot or in the parking garage. Or  drop off your passenger at the Kiss and Fly at the Lefferts Blvd. AirTrain Station, where they can ride AirTrain free of charge to their terminal in just 10 minutes. If You enter the terminal with a passenger, note that only ticketed passengers will be allowed past the security checkpoint.
Personal Care:
Terminal 1 - XpresSpa at gate 6, and gate 3 (kiosk only)
Terminal 4 - XpresSpa at Mezzanine West and gates A2, A4, B24 & B25 & Retail Hall.
Terminal 5 - XpresSpa opposite of gate 5;
Terminal 7 - XpresSpa at post-security Retail Hall;
Terminal 8 - 10 Minute Manicure at gate 8.
Pet Relief Area outside Terminal 8 (no other information available).
Travelers Aid: At  Arrivals of Terminals 1, 4, 7, 8: Tel. 718 656-4870.     You can find Traveler's Aid Volunteers at the Ground Transportation Counters in each terminal.
Welcome Center: at Arrivals of Terminals 1,  5, & 7.

Lost & Found

 JFK International Luggage/items lost onboard an aircraft or in transit to/from a destination? Left in a terminal or curbside with an airline tag?
      - Contact your airline directly
      - Contact the TSA Lost & Found at (718) 917-3999 for luggage/items left at TSA security checkpoints


Mail Center

JFK offers a full-service post office which is located at Building 250, on North Boundary Road. Tel. (718) 995-3368/(718) 656-6433.


Animals are not permitted in the terminal at the Airport unless they are being used to assist disabled individuals, or are in proper pet carriers.

Pet relief areas for each of the terminals are located outside of Arrivals.

JetBlue passengers:   Jetblue allows cat or dog only inside the cabin. Call reservations at 1-800-538-2583; a  non-refundable pet fee applies for each flight segment.  Pet check-in is at full-service counter (no online or kiosk check-in!).


Smoking is prohibited in all public areas inside the passenger terminals at JFK International Airport. However, smoking is permitted in designated areas within liquor bars

International Travelers at New York Kennedy JFK Airport

All international arrivals - with the exception of those who went through U.S. Customs clearance at participating airports - need to go through passport control, pick up their bags and go with them through Customs clearance .  If they continue their journey  they need to re-check-in their bags where indicated, before proceeding to to their connecting flight's gate.  For Terminal and /or Concourse connections, please refer to 'Terminal Map' page.

NOTE: Prior to departure make sure that your original airline will transfer bags to your connecting flight - if not, you need, after customs clearance, take them to your connecting terminal and  check them in at your connecting airline counter before proceeding to your gate.