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Guest Services and Help

Palm Beach Airport PBI

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Guest Services at Palm Beach PBI Airport

Other services offered by Palmbeach Airport include an information counter in the arrivals area on level 1 of the terminal.

Here are some helpful contact numbers  (all telephone numbers below precede are code 561):

PBIA general information 471-7420
PBIA parking informaton 471-7459
PBIA Lost & Found 687-5906
Palm Beach County Convention & Visitors Bureau 233-3000
City of West Palm Beach Police Department 822-1600
Palm Beach County Sheriff 688-3000;

Post office 1-800 275-8777
TSA airport security contractor 866-289-9673

Lost & Found

The Lost & Found office at PBI Airport (tel. 561-687-5906) in the central part of the Main Terminal, stores items lost/found for 30 days.  You may also want to complee PBI's 'Lost Item Form found on the bottom of: www.pbia.org/guide/lost-and-found/

1. If you lost an item onboard your airplane, contact your airline's lost & found department directly.
2. If you think your item was stolen, you need to complete a report with the Palm Beach County Sheriff's Office (561) 471-7450.
3. If you lost an item in the passenger termal, garage or drive area,  complete the Lost Items Report found at:  pbia.org/guide/lost-and-found.

Mail Center


Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. Here are some helpful tips for traveling with pets:

Tips for Traveling with Pets:

· First, contact your airline to find out the rules and regulations they have on pet travel.
· Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
· The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
· Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
· The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
· Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
· Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
· Give yourself plenty of time for check-in so there is no rushing and everything is done properly


International Travelers at Palm Beach PBI Airport

All international arrivals - with the exception of those who went through U.S. Customs clearance at participating airports - need to go through passport control, pick up their bags and go with them through Customs clearance .  If they continue their journey  they need to re-check-in their bags where indicated, before proceeding to to their connecting flight's gate.  For Terminal and /or Concourse connections, please refer to 'Terminal Map' page.

NOTE: Prior to departure make sure that your original airline will transfer bags to your connecting flight - if not, you need, after customs clearance, take them to your connecting terminal and  check them in at your connecting airline counter before proceeding to your gate.