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Guest Services and Help

Philadelphia Airport PHL

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Guest Services at Philadelphia PHL Airport

Other services available at PHL Airport:
For general airport, airline information and language assistance, the Airport Communications Center is available 24 hours a day, by calling (215) 937-6937 or TDD: (215) 937-6755.

Airport Information Counters are located in each terminal. General information and assistance, worldwide airport operating conditions and weather updates are just a few of the technological and customer service options available to all passengers.
Airline Clubs:
At TA-West - American Airlines Admirals Club, British Airways Speedwing Lounge & US Airways Club;
at TB-C connector US Airways Club;
at TD Delta Sky Club
at TF: US Airways Club.
Children's Play areas are in TA East and TD:  The 'Please Touch Aviation Station' is ideal for children ages 1 to 7, islocated  adjacent to Gate D-10 and near Gate A-1- it features interactive displays designed to introduce children to the world of aviation. Hands-on items include a jumbo-jet where children can get inside to be both passengers and crewmember, and a smaller airplane featuring hand controls where children can activate a spinning propeller.
The Aviation Play Station serves less of a play area and more of an educational tool as well.
Minute Suites are located in Terminal A East and in the TA/B Connector.  Minute suites
Meeting places: You can meet international arrivals at Terminal A-West in the Interntional Arrivals hall, and domestic arrivals at the baggage claim area, or on the public side of the exit lanes near the security checkpoints.
Paging: Passengers or visitors needing assistance in locating an individual may contact the Airport's paging system by using one of the white courtesy phones located throughout the Airport. Passengers or visitors needing medical or foreign language assistance may choose from the list of available numbers conveniently located above each of the white telephones.
Passenger pickup - it is best to use the Cell phone lot or short-term parking (see 'Airport Parking' under QUICK LINKS). Also see 'Meeting places' above.
Passengers arriving from US Airways Express at Terminal F can be picked up at the Arrivals Road outside Terminal E.
Shoe Shine is available at TA-East, TB/C connector, TD & TF
Spa Services:  'XpresSpa' is in TA-West, TC, TD;  and 'D_Partures Spa' is in TF
UPS service is available in TA-East & the A/B Connector
USO facilities are located at TA-East

Lost & Found

The Lost & Found Office is located in the Communications Center, accessible from the Departures The Airport's Lost and Found, located in the Communication Center, is for items found in the terminals, restrooms and concessions.  Communication Center can be accessed on the Departures Roadway between Terminals C and D and is open 24/7 and can be reached at 215-937-6888,  [email protected] or to submit a lost claim click here. Passengers also may contact several sources for assistance in recovering lost items:  For lost suitcases and items left on aircraft, contact your airline’s baggage claim office. Click HERE to Airline Baggage Information.  If you left an item at a Transportation Security Administration (TSA) checkpoint, contact the TSA's Lost and Found at the Airport at 610-521-7206 or email at [email protected]. The hours of operation are Monday – Friday, 9:30 a.m. - 5:00 p.m.   Check with the transportation company for items left in taxis, buses, vans, rental cars, and other public vehicles.

Mail Center

Terminal A-West near Gate A-17, Terminal A-East near Gate A-1, on the Terminal C/D walkway near Terminal D, and in Terminal F near Gate F-10.
Parcel drop boxes:
Terminal A-Eat near Gate A-1, in The UPS Store on the Terminal A-East/B walkway near Terminal B, and on the Terminal C/D walkway near Terminal D.
The UPS Store is a full-service postal facility and also provides business services UPS is located in Terminal B and in the A/B Connector. 


Pets are not allowed inside the terminals, unless in a kennel.  Exception: Working dogs on a leash.

There are seven pet relief areas at PHL at various sizes. All are fenced, with mulch surface, with bag dispensers, bench & faux hydrant. Location:
On Departures Road between Terminals A-West and A-East, 
between Terminal B/C Ticketing and the Airport Communications Center;
after Terminal E and Terminal F; and
On the Arrivals side adjacent to Terminal A-East baggage claim along Arriving Flights road;
adjacent to Terminals B & G baggage claims, both along the Commercial Vehicle Roadway


International Travelers at Philadelphia PHL Airport

All international arrivals - with the exception of those who went through U.S. Customs clearance at participating airports - need to go through passport control, pick up their bags and go with them through Customs clearance .  If they continue their journey  they need to re-check-in their bags where indicated, before proceeding to to their connecting flight's gate. 
For Terminal and /or Concourse connections, please refer to 'Terminal Map' page.