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Guest Services and Help

Pittsburgh Airport PIT

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Guest Services at Pittsburgh PIT Airport

Other services at PIT Airport:

Information Desks (tel: 412-472-3525 /fax 3636) are located at both the Landside and Airside Terminals. Its Customer Service Representatives are happy to answer any airport-related inquiries. E-mail: [email protected]
Airport Ambassadors - are volunteers from the community who donate their time to provide courteous and friendly assistance and provide a warm welcome to visitors. Ambassadors help passengers and visitors by directing them to the appropriate personnel, answering questions and providing information about Pittsburgh and Southwestern Pennsylvania and assist travelers with special needs.  To request an Ambassador for assistance to get around call 412-472-5674.
Flight Desk Kiosks Location of Flight Desk Kiosks: Landside Terminal - 2 on ticketing level; 2 on the baggage claim level near the rental car counters; and 4 on transit level before the security checkpoint.
Hyatt RegencyHotel - Landside, Long-term parking, Moving walk-way access.
Kidsport - Concourse C
New Military & Family Courtesy Center is located past gate A4 & staffed by volunteers - open daily  9am-5pm
For Pittsburg information on lodging, arts/ entertainment, sports & recreation, dining /nightlife, shops & services, open:  visitpittsburgh.com

Lost & Found

If you have lost an item in the airport- including parking garages, restrooms, baggage claim, restaurants, shops, shuttles, and security screening areas please contact the airport lost and found at412-472-3525 between the hours of 6:00 a.m. and 9:30 p.m. Sunday through Friday and 6:00 a.m. to 7:00 p.m. on Saturday. If you have lost an item on the aircraft, gate area, ticket counters, or have lost luggage please contact your airline.
  Air Canada: 412-472-4045   American Airlines: 412-538-4853   Condor: 412-690-5433   Delta: 412-472-3213   Frontier 
http://www.flyfrontier.com/contact-us/lost-and-found/   Onejet: 1-844-663-5381 Email: [email protected] www.onejet.com        Southern: 412-472-3032   Southwest: 412-472-6100   Spirit: 412-472-0290   United: 412-472-4045   WOW: 412-690-5433

Mail Center

The Post Office is in Concourse D (tel. 412-472-1068).


Animals are not permitted in the terminal complex of PIT Airport unless in a kennel, with  the exception of working dogs on a leash.

A pet relief area is outside, adjacent to the Landside Baggage Claim area.

Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. Here are some helpful tips for traveling with pets:

Tips for Traveling with Pets:

· First, contact your airline to find out the rules and regulations they have on pet travel.
· Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
· The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
· Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
· The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
· Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
· Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
· Give yourself plenty of time for check-in so there is no rushing and everything is done properly


Smoking is not permitted inside the terminal complex of PIT Airport.

International Travelers at Pittsburgh PIT Airport

All international arrivals - with the exception of those who went through U.S. Customs clearance at participating airports - need to go through passport control, pick up their bags and go with them through Customs clearance .  If they continue their journey  they need to re-check-in their bags where indicated, before proceeding to to their connecting flight's gate. 
For Terminal and /or Concourse connections, please refer to 'Terminal Map' page.

NOTE: Prior to departure make sure that your original airline will transfer bags to your connecting flight - if not, you need, after customs clearance, take them to your connecting terminal and  check them in at your connecting airline counter before proceeding to your gate.