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Guest Services and Help

Prague Vaclar Havel Airport PRG
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Guest Services at Prague Vaclar Havel PRG Airport

Lost & Found

For items lost at the check-in counter, at the departure gate area or onboard the airplane, contact your airline.

For items lost in the passenger terminal, you can call within the airport from any public or mobile phone by using extension 5000.  To contact Lot & Found from outside the Airport call 220 1115 000, or +420 220 11 5000 (from outside the country), or e-mail:  [email protected]

Mail Center


Pets are not allowed at the Airport unless they are working dogs or are in a safe kennel. Contact your Airline as to their requirements. Check with your vet as to EU requirements, and with the embassy of the country of your destination (outside Schengen countries).


Smoking is not permitted at the Airport (or any other Schengen-affiliated airport).

International Travelers at Prague Vaclar Havel PRG Airport

Find more help here for your journey through the airport