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Guest Services and Help

Raleigh-Durham Airport RDU

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Guest Services at Raleigh-Durham RDU Airport

Other services available at RDU Airport:

Information desks (tel. 919-840-2123 are located in the main baggage claim areas in Terminals 1 and 2. Staff and volunteers at Visitors Services are available throughout the day to answer passenger and visitor questions and provide flight information and paging services. Tourism information can also be obtained at the information desks. 
Check-in Kiosks in both terminals include some universal kiosks for multiple airlines, and airline-specific kiosks.
24-Hour Flower dispensers are in Terminal 1, ticketing level & baggage claim area; in Terminal 2 on walkway to security checkpoint and in baggage claim area.
RDU Observation Park is has a view of the runway and is located near the air traffic control tower & Park & Ride 2. 
USO Lounge - 'USO of NC Center' (tel. 919-840-0941) is located in Terminal 2, ticketing lobby, near Starbucks - open 24/7. It offers service members and their families a place to rest and relax while waiting for their flight to depart or for transportation to one of the state's military bases.
Amenities in the USO lounge include computers with high-speed Internet access, kitchenette, stocked refrigerator, snacks and beverages, large screen television, children's area, changing rooms and overstuffed recliners. RDU's USO is staffed by volunteers.

Lost & Found

If you lost an item onboard your airplane, contact your airline.
"Lost & Found" at RDU Airport  are in the  Law Enforcement offices located in the Airport Operations Center (AOC) - open 8am-5pm; tel.  Call (919) 840-7550  to make arrangements.

Mail Center

There is a US postal box outside of Terminal A on the curbside area.


At RDU Airport pets are not allowed in the terminal areas unless they are in a kennel, with the exception of working dogs on a leash.
Contact your airline or travel agent before arriving at the airport to determine your airline’s policy on traveling with pets.
If you are planning to bring an animal on-board the plane with you, you will need to present the animal to the security checkpoint screeners for screening.
You may walk your animal through the metal detector with you. If this is not possible, your animal will have to undergo a secondary screening, including a visual and physical inspection.
Pets do not have to be quarantined on domestic flights but there are rules for international travel. A pet has to be in a kennel if it is taken to the airport. Only Seeing Eye ""assistance"" Dogs are allowed in the terminals outside of their kennels.

Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. Here are some helpful tips for traveling with pets:

Tips for Traveling with Pets:

· First, contact your airline to find out the rules and regulations they have on pet travel.
· Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
· The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
· Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
· The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
· Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
· Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
· Give yourself plenty of time for check-in so there is no rushing and everything is done properly


RDU is a smoke-free facility. Smoking is prohibited in all public areas, which includes all restaurants and bars.   

International Travelers at Raleigh-Durham RDU Airport

All international arrivals - with the exception of those who went through U.S. Customs clearance at participating airports - need to go through passport control, pick up their bags and go with them through Customs clearance .  If they continue their journey  they need to re-check-in their bags where indicated, before proceeding to to their connecting flight's gate. 
For Terminal and /or Concourse connections, please refer to 'Terminal Map' page.

NOTE: Prior to departure make sure that your original airline will transfer bags to your connecting flight - if not, you need, after customs clearance, take them to your connecting terminal and  check them in at your connecting airline counter before proceeding to your gate.