YVR Lost And Found Help Vancouver Airport

Contact Information and Operating Hours

The Lost and Found department at Vancouver Airport is conveniently located at Transborder Terminal Level 3, across check-in counter #280, right next to the Fairmont Vancouver Airport Hotel. This department operates seven days a week from 09:00 to 17:00.

Location-Specific Procedures

Items Lost in Airport Terminals

If you suspect that you have lost an item within the airport terminals, excluding security checkpoint areas, immigration and customs areas, airline lounges, or the airplane itself, these items should be reported to the Lost and Found department located at Transborder Terminal Level 3.

Items Lost at Security Checkpoint Areas

For items lost at security checkpoints, please contact the Lost and Found department directly. They will be able to guide you through the process of recovering your lost items.

Items Lost in Other Areas

For items lost in areas such as parking lots, rental car facilities, shuttle buses, and other areas not located within the airport, it's recommended to contact the respective companies directly. For example, if an item was lost on a taxi, bus, or cruise ship, please call or email the company in question.

Items Lost on the Plane

If you believe you have left an item on the aircraft after arriving at Vancouver Airport, you have several options. You can return to the gate where your flight arrived, as the item may still be there. If it's not, head to the airport's lost and found desk, if one is available. Another option is to go to the luggage/baggage services desk for your airline, which is typically located in the baggage claim area. Alternatively, you can contact your airline directly to report the lost item.

Lost Checked Baggage

If your bag does not appear in the baggage claim area within a reasonable amount of time after your flight has arrived, it's important to report it as lost. Most airlines have a process for tracking and recovering lost checked baggage. You can typically do this at the luggage/baggage services desk for your airline, which is usually located in the baggage claim area. If necessary, you can also contact your airline directly for assistance.

Here are the most popular airlines that service Vancouver Airport, along with their contact information:

• Air Canada Contact Info
• WestJet Contact Info

If your airline is not listed above, check out all airlines that serve YVR for contact info and more.

How to File a Report

To file a lost item report, you can use the online form. Be prepared to provide your first and last name, contact number, date and time of travel, the airline you used, and a detailed description of the lost property. This description should include the brand, color, size, type, and any identifiable features of the item. If you are unable to use the online form, you can contact the Lost and Found department directly at the airport.

Collection, Delivery, and Charges

To collect your found items, you must provide a detailed description of the item, proof of ownership, and a valid government-issued photo identification. The Lost and Found department at the airport will hold items for a maximum of 30 days before they are donated to charities. Please note that all items with personal data will be wiped and discarded appropriately prior to donation.

Special Considerations

For sensitive items like passports or electronics, the airport takes additional security measures and privacy concerns into account. Be aware of third-party services that may charge unauthorized fees for the recovery of lost items. Always contact the Lost and Found department directly to ensure the secure and safe return of your items.

Last updated: April 02, 2024