Guest Services at Edinburgh EDI Airport

Baggage Handling & delivery is the Airline's responsibiliy.  Contact your airline directly if your bag has not arrived.  Also contact your airline if your bags have been damaged (some airlines provide replacement).

Baby-related services:  Bring only what is needed for your baby during your flight. You may also pre-order 2 weeks in advance baby milk, etc. fro Boots Store (tel. 0131 335 0422. 
Baby-changing facilities in the Airport:
- at pre-security , UK Arrivals (behind Costa)
- at pre-security, on level 1 near WH Smith
- at post-security near gate 11
- at international baggage claim hall
Family restaurants: The Gathering Restaurant offers free food for 1 child with every paying adult.
Play Areas: The Liquorice Tree, opposite of Gate 2, and in the south-east pier next to gate 15, is for small children.

VisitScotland Information Center* at the domestic arrivals end of the terminal - open weekdays 7:30am-7:30pm; weekends 7:30am-7pm.   Tel. 0131 4733 690 - or visit:
Bus tickets for the Airlink 100 to Edinburgh city center are available at the Lothian Buses kiosk outside of the terminal's Domestic Arrivals. 
*For CityLink Air service to Glasgow tickets are available at the VisitScotland Information center (see above)

Lost & Found

For items lost onboard the airplane, in airline lounge or on airline bus, contact your airline.  For lost baggage contact or Servisair, the handling company.

For items lost inside the passenger terminal you can go to  the Lost Property/ Left Baggage facility located at the UK and Ireland Arrivals on the ground level; or call +44 (0)131 344 3486.

Mail Center


Pets are not allowed at the airport unless they are working dogs. Contact your airline as to their requirements. For overseas travel contact the embassy of your destination country as to their rules regarding shots, etc. Your vet will also be able to help you.


International Travelers at Edinburgh EDI Airport

For detailed information on passenger arrivals at Edinburgh Airport, it is best to open its 'Arriving Passengers' site at passengers.

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