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Can I ask a question my cousin lost his luggage in China he's from Saudia Airlines connecting flight to China to Manila. Can you help us to trace his baggage this is urgently needed.

Tried calling the Guangzhou Int Airport guest services and tried using the English version but it doesnt change to english when i prompt it too.
Lost my phone at my departure gate heading to melbourne on the 12th of November around 830pm, desperatly trying to get in contact with the airport but cant understand anything if there service wont actually transfer you to english when they even ask you to select a language.
Sorry, but this isn't the airport's website.