Guest Services and Help

LAX Ambassadors program: Highly trained volunteer LAX Ambassadors support airline personnel by assisting passengers with last-minute questions, facilitating their movement through and among the airport's nine terminals, and working to minimize unnecessary delays. Under the program, the Ambassadors focus their efforts at curbside check-in areas (points at which airline personnel report passengers most need information and assistance).

Ground Transportation is available on the Islands across from each terminal and color-marked: Taxis - yellow; hotel & parking lot shuttles - red; shared ride vans - orange; FlyAway, Buses & Long-distance vans - green;  LAX shuttle buses - blue; rental car shuttles - purple.

USO SERVICES - The Bob Hope Hollywood USO at LAX is the finest USO Center in the world. Located in separate building, near  Terminals 1 & 2, open 24/7, it is a welcoming safe haven for troops and their families.  
The 4,000 square foot Center with its famous Hollywood Canteen snack bar has also a big-screen TV lounge with a library of thousands of current and classic films; The General Jimmy Doolittle Lounge and free lending library; a full-service Internet Computer Center; A Disney inspired family room, a nap room with leather recliners for rest between flights or remaining overnight; secure luggage storage room; men’s and women’s restrooms and showers; an outdoor patio and barbecue and more. Additional services: free use of cell phones to call home; a team of volunteers to assist with onward transportation services; use of our nationwide fax service; short-term temporary parking for brief visits, passenger pick-up and delivery; free DVDs and music CDs from Operation DVD, as well as discount hotel reservations. All these services are free.

Contact your airline first if you have a problem with lost suitcases or other items. View map of airline locations. Then check with  restaurants,  taxis,  buses, and other services before checking with the LAX Airport Police Lost & Found.

LAX Airport Police Lost & Found:   If you need to file a police report for insurance purposes, call (424) 646-6100

LAX Airport Police Lost & Found office: 5600 W. Century Blvd. Los Angeles, CA 90045. (424) 646-LOST (5678). Hours of Operation: 8:00 A.M. to 5:00 P.M. Pacific time, Monday to Friday. Closed most holidays.    

Transportation Security Administration (TSA) Lost & Found at LAX To retrieve items left behind at any of the passenger screening stations at LAX, contact TSA Lost & Found:  5767 W. Century Blvd., Suite 119 Los Angeles, CA 90045, (310) 242-9073.    Hours of Operation:8 a.m. to 3:30 p.m. PST Monday - Friday, closed all federal holidays. [email protected]

For general TSA questions and information visit: TSA.gov.    Since TSA has responsibility of passenger and checked baggage screening, all items left behind at security checkpoints are logged, collected and secured. Once passengers contact the TSA Lost & Found to claim and verify their item, arrangements are made for in person retrieval from 5757 W. Century Blvd.

LAX Shuttle Buses Lost & Found To retrieve items left behind on the LAX Shuttle buses at LAX, contact: LAX Shuttle Buses Lot C, (310) 893-4676    

For security reasons, you cannot send mail from the Airport. The closest US Post Office is located at this address:
9029 AIRPORT BLVD
LOS ANGELES, CA 90009-9998

Animals are not permitted in the terminals at the Airport unless they are being used to assist disabled individuals, or are in proper pet carriers. Contact your airline as to their requirements.

Smoking is not permitted inside the Terminals.

All international arrivals - with the exception of those who went through U.S. Customs clearance at participating airports - need to go through passport control, pick up their bags and go with them through Customs clearance .  If they continue their journey  they need to re-check-in their bags where indicated, before proceeding to to their connecting flight's gate. 
For Terminal and /or Concourse connections and other details, please refer to 'Terminal Map' page & click on your terminal.

NOTE: Prior to departure make sure that your original airline will transfer bags to your connecting flight - if not, you need, after customs clearance, take them to your connecting terminal and  check them in at your connecting airline counter before proceeding to your gate.