Guest Services at Newark Liberty EWR Airport

Other Services offered at EWR Airport:

Airport Guest Services, Airport Information and Travelers Assistance 
- An EWR Airport Information booth and Travelers Assistance pointt are located in each of the terminals. For more information, contact Airport Information at 973-961-6000.

Traveler's Aid Volunteers:Visit the Welcome Center at Arrivals level for location or call 973-353-0033; (the Traveler's Aid Main Office Number is 973-623-5052). 
Travelers Aid is located at : Terminal A, Arrivals, at the 'Welcome Center' or call 973-623-5052;  at Terminal B, tel. 973-623-5052;  and
at Terminal C, tel.353-0033.

Baggage Storage - contact your airline as the Airport does not provide lockers.

Global Entry / Trusted Traveler Network - alows expedited clearance for pre-approved low-risk passengers on arrival at U.S.  You can apply online at globalentry.gov.

Hotel and Spas:
The on-Airport Marriott Hotel can be contacted at 973-623-0006.
Terminal A Spa - 973-877-1051 "Massage Bar" on the concourse level
Terminal B Spa - 973-565-9900 "Departure Spa" on the concourse level
Terminal C Spa - 973-242-3444 "Departure Spa" on the concourse level

Paging someone:
Call 973-961-6000 for Terminals A & B; call 973-681-0002 - option 5, for Terminal C.

Gas Station
Gulf Gas Station & 7-Eleven is located at 100 Lindbergh Rd., tel. 973-624-0500.


Lost & Found

JFK International Luggage/items lost onboard an aircraft or in transit to/from a destination? Left in a terminal or curbside with an airline tag? - Contact your airline Luggage/items left at TSA security checkpoints? - Contact the TSA Lost & Found at (718) 917-3999. For any other lost item, please visit our Lost & Found Custodian Page. Newark Liberty Luggage/items lost onboard an aircraft or in transit to/from a destination? Left in a terminal or curbside with an airline tag? - Contact your airline Luggage/items left at TSA security checkpoints? - Contact the TSA Lost & Found at (908) 787-0667. For any other lost item, please visit our Lost & Found Custodian Page. LaGuardia Please note that any item lost on board an aircraft, in the airline terminal or curbside with an airline tag is turned in to the appropriate airline. Please contact your airline’s baggage service office for further information. LaGuardia Lost & Found Clerk[email protected]. For items lost at a TSA Security Check Point, please contact Transportation Safety Administration (TSA) Lost & Found: (718) 662-5043. The TSA Lost & Found Office at LaGuardia is open between 7 a.m. and 3 p.m. TSA Customer Service Center: (866) 289-9673. For any other lost item, please visit our Lost & Found Custodian Page. Stewart Airport Lost and Found: For lost items on your plane, or baggage claim area, call your airline. For items lost at other areas of the airport, you may call (845) 838-8267 Teterboro Airport Please note that any item lost on board an aircraft is turned in to the appropriate Fixed Based Operator for storage. Please contact your Fixed Based Operator for further information. Port Newark/Port Elizabeth/New Jersey Marine Terminal For inquiries regarding lost property, please contact (973) 578-2180.   Items may be picked up at the NJMT Police Command at Building 260, 260 Kellogg Street, Port Newark, NJ Lincoln Tunnel For inquiries regarding lost property, please contact (201) 617-8546 Items may be picked up Monday through Friday, 6 a.m. -12 p.m. at the Lincoln Tunnel Police Command at 500 Boulevard East, Weehawken, NJ. Holland Tunnel For inquiries regarding lost property, please contact (201) 360-5000. Items may be picked up from the Holland Tunnel Police Command at 13th and Provost streets, Jersey City, NJ. George Washington Bridge and GWB Bus Station For inquiries regarding lost property, please contact (201) 346-4100. Items may be picked up from the GWB Police Command at 220 Bruce Reynolds Boulevard, Fort Lee, NJ. Port Authority Bus Terminal For inquiries regarding lost property, please call (212) 502-2245 and ask for Lost and Found. Items may be picked up from 9 a.m. to 5 p.m. from the Port Authority Bus Terminal Police Command at 625 8th Avenue (2nd floor – 9th Avenue side) New York, NY. If you lost your item on a bus, please call the bus carrier. Please visit our Carriers & Routes page for carriers’ phone numbers and contact information. PATH/ Journal Square Transportation Center For inquiries regarding lost property, please contact (201) 216-2677, or (212) 435-2611 at any time, or visit the PATH Police Command in the Journal Square PATH station between 9 a.m. and 5 p.m. - Monday through Saturday. The street location is One PATH PLAZA, Concourse Level, Jersey City, NJ. If you lost your item on a bus, please call the bus carrier. Please visit our Carriers & Routes page for carriers’ phone numbers and contact information. Please note that lost and found items are kept at the PATH Police Command for a period of 90 days.  After a six-month time period passes, items are subject to auction.   Also note that any lost item of real value (i.e.,: money, jewelry, wallets or electronics excluding cell phones), will be kept under lock and key and their release times can vary.   Additionally, any lost item that is perishable, noxious or badly soiled is not held. Goethals Bridge/Bayonne Bridge/Outerbridge Crossing For inquiries regarding lost property, please contact (718) 390-2569 Property may be picked up on Monday–Friday, from 9:00 a.m. – 5:00 p.m. from the Staten Island Bridges Police Command at 2777 Goethals Road North, Staten Island, NY. World Trade Center For inquiries regarding lost property, please contact (212) 435-7400. Property may be picked up Monday –Friday, from 9:00 a.m. – 5:00 p.m. from the WTC Police Command at the Corner of Vesey St. and West Broadway, New York, NY.  

Mail Center



Pets

Pets are not allowed inside the passenger terminals, unless in a kennel;  except working dogs on a leash.

Pet relief areas are located outside of the arrivals /baggage claim area of each terminal - follow signs there, or ask a Customer Care Representative for information. Owners are expected to clean up after their animals using available materials provided there.  (No pet relief areas are in the secured areas of the terminals).

Smoking

Smoking is prohibited in all public areas inside the passenger terminals at Newark International Airport with the exception of specifically designated areas within the liquor bars, where smoking is permitted.

International Travelers at Newark Liberty EWR Airport

International Arrival facilities are in  both Terminals B & C - With the exception of those who cleared US Customs at participating airports, all international arrivals at the U.S. need to go through passport control (or use the APC kiosks if eligible), pick up bags, go through customs control, and proceed to the Interntional Arrivals Hall - if continuing journey (provided their airline will transfer bags to your connecting flight) - use either the Airtrain (pre-security) or the shuttle bus between Terminals C & A.

Conditions of automatic baggage transfer by airlines:  1. If you booked al flights on one ticket; 2. if your airlines belong to the same Airline Alliance;  3. if the 'operated by' airline has a code-share agreement with the listed airline (i.e., XYZ Airline, operated by ABZ airline). If neither applies, you need to take your bags along to your connecting terminal & re-check them in there before proceeding to security check and gate area.