Guest Services at Palm Beach PBI Airport
Here are some helpful contact numbers (all telephone numbers below precede are code 561):
PBIA general information 471-7420
PBIA parking informaton 471-7459
PBIA Lost & Found 687-5906
Palm Beach County Convention & Visitors Bureau 233-3000
City of West Palm Beach Police Department 822-1600
Palm Beach County Sheriff 688-3000;
Post office 1-800 275-8777
TSA airport security contractor 866-289-9673
Lost & Found
1. If you lost an item onboard your airplane, contact your airline's lost & found department directly.
2. If you think your item was stolen, you need to complete a report with the Palm Beach County Sheriff's Office (561) 471-7450.
3. If you lost an item in the passenger termal, garage or drive area, complete the Lost Items Report found at: pbia.org/guide/lost-and-found.
Tips for Traveling with Pets:
· First, contact your airline to find out the rules and regulations they have on pet travel.
· Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
· The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
· Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
· The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
· Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
· Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
· Give yourself plenty of time for check-in so there is no rushing and everything is done properly
International Travelers at Palm Beach PBI Airport
NOTE: Prior to departure make sure that your original airline will transfer bags to your connecting flight - if not, you need, after customs clearance, take them to your connecting terminal and check them in at your connecting airline counter before proceeding to your gate.