Guest Services at Philadelphia PHL Airport
For general airport, airline information and language assistance, the Airport Communications Center is available 24 hours a day, by calling (215) 937-6937 or TDD: (215) 937-6755.
Airport Information Counters are located in each terminal. General information and assistance, worldwide airport operating conditions and weather updates are just a few of the technological and customer service options available to all passengers.
At TA-West - American Airlines Admirals Club, British Airways Speedwing Lounge & US Airways Club;
at TB-C connector US Airways Club;
at TD Delta Sky Club
at TF: US Airways Club.
Children's Play areas are in TA East and TD: The 'Please Touch Aviation Station' is ideal for children ages 1 to 7, islocated adjacent to Gate D-10 and near Gate A-1- it features interactive displays designed to introduce children to the world of aviation. Hands-on items include a jumbo-jet where children can get inside to be both passengers and crewmember, and a smaller airplane featuring hand controls where children can activate a spinning propeller.
The Aviation Play Station serves less of a play area and more of an educational tool as well.
Minute Suites are located in Terminal A East and in the TA/B Connector. Minute suites
Meeting places: You can meet international arrivals at Terminal A-West in the Interntional Arrivals hall, and domestic arrivals at the baggage claim area, or on the public side of the exit lanes near the security checkpoints.
Paging: Passengers or visitors needing assistance in locating an individual may contact the Airport's paging system by using one of the white courtesy phones located throughout the Airport. Passengers or visitors needing medical or foreign language assistance may choose from the list of available numbers conveniently located above each of the white telephones.
Passenger pickup - it is best to use the Cell phone lot or short-term parking (see 'Airport Parking' under QUICK LINKS). Also see 'Meeting places' above.
Passengers arriving from US Airways Express at Terminal F can be picked up at the Arrivals Road outside Terminal E.
Shoe Shine is available at TA-East, TB/C connector, TD & TF
Spa Services: 'XpresSpa' is in TA-West, TC, TD; and 'D_Partures Spa' is in TF
UPS service is available in TA-East & the A/B Connector
USO facilities are located at TA-East
Lost & Found
1. If you lost an item onboard your airplane, contact your airline's baggage office for a lost baggage, or the lost & found department for other lost items.
2. If you lost an item at the security checkpoints, contact TSA's Lost & Found office Mon-Fri, 8am-4:30pm, tel. 610-521-7206 or e-mail: [email protected]
3. If you lost an item inside the terminal (except at security checkpoint), call 521-937-6888. or e-mail [email protected]
Terminal A-West near Gate A-17, Terminal A-East near Gate A-1, on the Terminal C/D walkway near Terminal D, and in Terminal F near Gate F-10.
Parcel drop boxes:
Terminal A-Eat near Gate A-1, in The UPS Store on the Terminal A-East/B walkway near Terminal B, and on the Terminal C/D walkway near Terminal D.
The UPS Store is a full-service postal facility and also provides business services UPS is located in Terminal B and in the A/B Connector.
There are seven pet relief areas at PHL at various sizes. All are fenced, with mulch surface, with bag dispensers, bench & faux hydrant. Location:
On Departures Road between Terminals A-West and A-East,
between Terminal B/C Ticketing and the Airport Communications Center;
after Terminal E and Terminal F; and
On the Arrivals side adjacent to Terminal A-East baggage claim along Arriving Flights road;
adjacent to Terminals B & G baggage claims, both along the Commercial Vehicle Roadway
International Travelers at Philadelphia PHL Airport
For Terminal and /or Concourse connections, please refer to 'Terminal Map' page.