Guest Services at Vancouver YVR Airport


Lost & Found

YVR's Lost and Found is located at the Customer Service counter on Departures Level 3 of the International Terminal. It is open from 09:30 to 17:30 daily. The phone number is 604.276.6104 or TTY/TDD 604.207.7070. There is also a World-wide Toll Free service available at 1.866.817.5243. Please complete as much of this form as possible for any lost and found items from within the airport terminals only. You will be notified within 48 hours. If you have received an inquiry number from the YVR Lost and Found Department, please do not duplicate the inquiry with this email form. Items left onboard the aircraft or gone missing while under care of your airline (lost baggage, for instance) must be inquired about directly to the airline. Airline phone numbers are available here. For items lost on a taxi, bus, cruise ship or other locations please call or email companies directly.

Mail Center

Pets

Pets at YVR Airport must be carried in a closed carrier. TRAVELING WITH PETS: - Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. Here are some helpful tips for traveling with pets:

Tips for Traveling with Pets:

� First, contact your airline to find out the rules and regulations they have on pet travel.
� Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
� The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
� Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
� The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
� Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
� Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
� Give yourself plenty of time for check-in so there is no rushing and everything is done properly

Smoking

International Travelers at Vancouver YVR Airport