AVL Lost And Found Help Asheville Regional Airport

Contact Information and Operating Hours

If you believe you have lost an item in the airport terminal, the Asheville Regional Airport has a dedicated Lost and Found department to assist you. You can contact them via phone at 828-209-3660.

Location-Specific Procedures

Items Lost in Airport Terminals

For items suspected to be lost on the airport property, whether inside or outside the terminals, you should contact the Lost and Found department directly. It's important to note that this does not include items lost at security checkpoint areas, immigration and customs areas, airline lounges, or items left on an airplane.

Items Lost at Security Checkpoint Areas

For items lost at TSA security checkpoints, you should contact the TSA directly. You can reach them at +1-828-654-6040.

Items Lost in Other Areas

For items lost in areas not located inside the airport, such as parking areas, rental car facilities, or shuttle buses, you should contact the relevant department or company directly.

Items Lost on the Plane

If you believe you've left an item on the aircraft after arrival, there are several steps you can take to retrieve it. First, if you're still in the terminal, try returning to the gate where your flight disembarked. The gate agents may be able to help you retrieve your item if it's still on the plane.

Another option is to visit the lost and found desk if one is available at the airport. You can also check with the luggage/baggage services desk for your airline, typically located in the baggage claim area. If you've already left the airport, your best bet is to contact the airline directly as soon as possible.

Lost Checked Baggage

If your checked baggage does not appear in the baggage claim area within a reasonable amount of time, don't panic. The first thing to do is to report the issue to the airline's baggage service office, which is usually located in or near the baggage claim area. Here, they can help track your luggage and provide information on what to do next.

Below are the contact information for the most popular airlines that service Asheville Regional Airport:

• American Airlines Contact Info
• Delta Air Lines Contact Info
• United Airlines Contact Info

If your airline is not listed above, check out airlines that serve AVL for contact info and more.

How to File a Report

Unfortunately, the Asheville Regional Airport does not support online form submission for lost items. Therefore, to report a lost item, you must contact the appropriate department based on the location where you believe the item was lost. When reporting, be prepared to provide, at a minimum, your first and last name, contact number, date and time of travel, airline used, and a detailed description of the property that includes brand, color, size, type, and identifiable features. Timely reporting can greatly increase the chances of recovering your lost item.

Collection, Delivery, and Charges

Once your lost item has been located, you will need to arrange for its collection from the airport. It's important to note that most items are kept for 90 days before being donated to local charities. There are some exceptions, such as perishable items, which are discarded, and personal identifications and medications, which are kept for different amounts of time. The airport does not charge a fee for the storage or retrieval of lost items.

Special Considerations

For sensitive items like passports or electronics, additional security measures may be taken to ensure their safe return. Monetary items, personal identification, and medications are kept for different amounts of time and follow-up action varies. Be wary of third-party services that may charge unauthorized fees for the recovery of lost items. Always contact the airport or relevant department directly to report a lost item and arrange for its return.

Last updated: March 26, 2024