Airport Maps & Terminal Guide
Terminal Layout & International Arrivals & Transfers, Pickup & Dropoff, & Terminal details:
Auckland Aiport has two passenger terminals - the Domestic Terminal on Andrew McKee Avenue and the International Terminal on Ray Emery Drive, linked together by an inter-terminal open-air walkway (follow blue & white line), a 10-minute walk, and by a free inter-terminal bus which runs every 15 minutes, 5am-10:30pm.
The Airport's extensive retail renovations has earned the Airport an Excellence Award in Retail Property.
International arrivals offers a transit & transfer point, border agencies, tax & duty-free shop, currency exchange, Information desk, baggage claim area, and an international transfers & transit area. International Arrivals not transferring /or tansferring:
- not transferring to another flight need to present at the Immigration counter return ticket and evidence of sufficient funds while spending time in New Zealand. Whether you will need to show a visa depends on your country (open: immigration.gov.nz/). Thereafter proceed to collect your bags, exit to where your passenger arrival card will be checked, and then pass through Customs (toll-free phone 0800 428 786; or +64 8 300 5399) & quarantine inspection. If transferring thereafter to another domestic or internatinal flight, note:
- Transferring from an international to a domestic flight: (Whe making airline reservations, allow for a three hours transfer). Go to the domestic transfer desk after collecting your bags and clearing Customs at the ground level of the International terminal - bags will only be re-checked in up to 1 hr prior to domestic departure. For bags exceeding 20 kg or carry-on exceeding 7 kg, extra charges apply. Look at Airport map in the Terminal for transfer.
- Transferring from an international to another international flight: Proceed to the International Transfer screening point (next to arrival gate 2), go through security check, then to the transfer desk on level 2 (see airport maps inside the terminal) whereupon you have access to all departure facilities, including showers & duty-free shops, and to your connecting gate.
Picking up/ dropping off a passenger at the Airport: Opposite Check-in of the International Terminal, at Rey Emery Drive, is a marked zone.
Tourist information: The i-Site information center is located on the ground level (Arrivals). Open daily, 6am-10pm. Tel. +64 9 365 9925 / fax 256 8942; e-mail: [email protected]
- Currently work on the terminal extension & merging both terminals into one Integrated Terminal is ongoing (see NOTE* below).
- Recently, 9 SmartGates of the latest technology were installed featuring passport & emigration checks. Departing passengers scan passport & step up to biometric scanner. 29 new gates were installed between year-end 2016 and summer 2017).
The International Terminal (IT): To accommodate the growing amount of Asian passengers, multi-language Flight Information boards have been installed, and the International Terminal's directional signs now include Chinese text. Mandarin-speaking trained volunteers are making the terminal round to assist passengers.
Ground Level of IT: with entry doors doors 1 - 8 (center to west,) and doors 11 & 12 at east (International Arrivals is at Door 8) houses curency exchanges, Information counter, ATMs, a Muslim prayer room, the Qantas Club, and various other amenities & services, and check-in Zones A - E.
Level 1 of IT:
- The eastern portion of the unsecured/ public area houses past the Hayama Sushi restaurant, an escalator down to Arrivals/ ground level.
- The western portion of the unsecured/ public area houses a few shops near the entrance, an Information counter, Foreign currency exchange, International Departures with access to security checkpoint and escalator down to check-in facilities.
- The secured area after Customs check offers a multitude of amenities & services. To the left of Amelia Duty Free area is entrance to the New Zealand Lounge, while an escaltor in that area will take you to the Emperor Lounge, a chapel and the 'Collection Point'. After taking another set of escalators you arrive in the pre-gate aea with an Information counter & currency exchange in the center - leading to the left to gates 15, 16, 16A&B. and Amelia Duty-free.
- Past The Information counter are a number of food & drink & retail concessions, with acess to gates 1 - 10
Level 2 of IT houses The Emirates & Qantas Lounge and the Air New Zealand Lounge.
The Domestic Terminal recently completed its first phase of renovation. Currently, it houses near doors 2 & 3 Air New Zealand's check-in counters, and near doors 7/8 JetStar check-in counters. After security check is access to gats 20-33 and 22-24, with escalators/elevators to Level 1 with gates 32 & 33 at west, gates 28-31 in the center and gates 20, 21, 60 & 61 at east. Airport services include a Koru Valet Parking desk at west end (past 'Air Go'), Air New Zeland Regional Lounge, and access to: New Zealand baggage service, Air New Zeland Fragile & Oversized Baggage, tAir Chatham /Barrier Air, tFlyMySky check-in, Air New Zealand Regional Lounge (past gate 32/33 entrance), and to Travelex .
The new Conference Center is near the Air New Zealand check-in counter - withfour meeting rooms of varying capacities & equipment & available full catering service(contact the function coordinator at 2568924).
Major rental car agency counters are located in the BusinessExpress garage, reached by overhead walkway.
* NOTE: Construction Progress of converting the two terminals into one Integrated Terminal: Phase 1 construction - a 90-meter extension of the international baggage hall with an additional baggage belt - has been completed. Phase 2, the International Departure area expansion, is to be completed by late 2017. Construction phases thereafter continue into 2025.