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Guest Services and Help

Brussels Airport BRU
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Guest Services at Brussels BRU Airport

Lost & Found

Lost or forgotten something on the plane or in the airport? Here you will find the contact details of the service that can help you. Items lost in the airport building or on airport territory For items lost in the airport building or on airport territory, you may consult the Lost & Found service via the online contact form. Items lost on the plane For luggage or items that you have lost on board, you may contact your airline or its handling agent. Brussels Airlines: You can contact Brussels Airlines at [email protected] about anything concerning lost items. Brussels Airlines can also be contacted at the same address for items lost on board of flights of Australian Airlines and Swiss International Air Lines. Delta Air Lines: If you have forgotten or lost something on a Delta Airlines flight, you can visit the website of Delta Airlines. For situations concerning tax-free goods, alcohol, cigarettes, tobacco, you must contact Swissport: [email protected]. Hainan Airlines: If you have forgotten or lost an item on board a, Hainan Airlines aircraft, you may send an email to: [email protected]. United Airlines: For reports of lost items with United Airlines, visit: [email protected] If you have lost something while using a different airline than the ones stated above, you must contact the handling agent of the airline in question. Aviapartner: For items lost on board of an aircraft handled by Aviapartner, you may send an email to [email protected]. Airlines that collaborate with Aviapartner: Aegean Airlines, Aer Lingus, Air Baltic, Air Europa, Air Lituanica, Air Serbia, Air Transat, Belle Air, BMI Regional, British Airways, CSA Czech Airlines, Easyjet, El Al, Estonian Air, Ethiopian Airlines, Etihad Airways, FlyEgypt, HOP Airlines, Iberia, KLM, Meridiana Fly, Nouvelair, Royal Air Maroc, Ryanair, Onur Air, Pegasus Airlines, SAS Scandinavian Airlines, TAP Portugal, Transavia, TUIfly, Tunisair, Turkish Airlines, Vueling Swissport: For items lost on board of an aircraft handled by Swissport, you may send an email to [email protected] Airlines that collaborate with Swissport: Adria Airways, Aeroflot, Air Algérie, Air Arabia, Air Canada, Air Malta, Alitalia, Atlasjet, Blue Air, Bulgaria Air, Corendon, Croatia Airlines, Egyptair, Emirates, Eurolot, Finnair, Freebird Airlines, Germanwings, Icelandair, LOT Polish Airlines, Lufthansa, Qatar Airways, Tailwind Airlines, TAROM, Ten Airways, Thai Airways, Thomas Cook, Ukraine International Airlines

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