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Hilo Airport ITO

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Hilo Airport (ITO) Guide

Discover Hilo Airport (ITO), the Big Island's serene entry point, known for its breathtaking Mauna Kea views. Despite its smaller size, ITO impresses with efficient services, welcoming staff, and easy navigation, ensuring a pleasant start to your Hawaiian journey. Our Comprehensive Airport Guide simplifies your travel with essential details like flight tracking, terminal information, parking, and amenities, making ITO exploration effortless for all travelers.

Helpful Tips & Resources

Is Hilo Airport (ITO) airport a bit unfamiliar to you? Look no further than for insightful tips and advice. Read on!

Hilo International Airport has one terminal building with two levels. The terminal has a total of 10 gates, with Gates 1-5 located on the ground level and Gates 6-10 located on the upper level. The terminal is divided into two concourses, North and South. The North Concourse serves Hawaiian Airlines and United Airlines, while the South Concourse serves American Airlines and Delta Air Lines.

As you enter the terminal, you will find the ticket counters and baggage claim area on the ground level. The upper level houses the security checkpoint, as well as a variety of dining and shopping options. There are also restrooms, ATMs, and charging stations located throughout the terminal.

When navigating the terminal, it's important to pay attention to the gate numbers and airline signage. If you're unsure which concourse or level your airline is located on, there are information desks located throughout the terminal where you can ask for assistance.

Use our interactive airport map to locate food, services, and airline departure gates.

Connecting Between Terminals

the airport, also known as ITO, has only one terminal building that houses both domestic and international flights. The terminal is compact and easy to navigate, with all gates located on the same level. Passengers can easily walk between gates without the need for shuttle buses or trains. The walking time between the farthest gates is only a few minutes, making it a convenient airport for travelers with connecting flights.

Picking Up and Dropping Off Passengers

At ITO, passengers can be picked up and dropped off at the curbside of the terminal buildings. However, curbside parking is restricted to active loading and unloading only. Drivers must remain with their vehicles at all times and are not allowed to leave their cars unattended. Violators may be subject to fines or towing.

For those who need to wait for arriving passengers, the airport provides a cell-phone waiting area located just outside the terminal. Drivers can park their cars for free and wait until their passengers are ready to be picked up. This area is designed to reduce traffic congestion and improve safety on the airport roads. Once passengers are ready to be picked up, drivers can proceed to the curbside for loading.

Parking Facilities & Options

When it comes to parking at ITO Airport, travelers have several options to choose from. There are both short-term and long-term parking options available at the airport. Short-term parking is available in the parking garage located adjacent to the terminal building. Long-term parking is available in the surface lot located across from the terminal building.

For those who are picking up passengers, there is a cell phone waiting area located just outside of the airport. This area allows drivers to wait for their passengers to arrive before heading to the terminal to pick them up.

Handicapped parking is available in both the short-term parking garage and the long-term surface lot. These parking spaces are located close to the terminal building and are clearly marked for easy identification.

For those who are looking for a more economical parking option, off-airport parking is available near the airport. These parking lots offer shuttle service to and from the airport, making it easy for travelers to get to their terminal without having to worry about parking or transportation.

Get details about ITO parking options and rates, along with more economical off-airport parking here.

Transportation Options

Located on the eastern coast of the Big Island of Hawaii, Hilo International Airport (ITO) offers a range of ground transportation options for travelers arriving at the airport.

Car rental facilities are available at the airport, with major providers such as Avis, Budget, Enterprise, and Hertz offering their services. The rental car counters are located in the terminal building, and the rental car lot is just a short walk away.

Taxi services are also available at Hilo Hawaii Airport, with drop-off areas located outside the terminal building. The fare to downtown Hilo is approximately $20, and the ride takes around 10-15 minutes depending on traffic.

Shared ride services, such as Uber and Lyft, are available for pickup at designated areas outside the terminal building. However, it is important to note that there are restrictions on the use of these services at the airport, so it is advisable to check with the service provider before booking.

Airport shuttles are available for transportation to and from the airport, with pickup areas located outside the terminal building. Fares vary depending on the destination and the shuttle provider, so it is recommended to check with the provider before booking.

For those looking for a more affordable option, public transportation is available in the form of buses. The Hele-On Bus provides service to and from the airport, with stops located outside the terminal building. The fare is $2 per person, and the bus operates on a fixed schedule.

Airport Hotels

Looking for a comfortable place to rest after a long flight? We've got you covered. Our selection of airport hotels offers something for everyone, whether you're seeking the convenience of a location just a stone's throw away from the airport or a place close to local attractions. From the charm of the Hilo Reeds Bay Hotel to the luxury of the Castle Hilo Hawaiian Hotel, you'll find a variety of accommodations to suit your needs. For a unique experience, consider the Arnott's Lodge & Hiking Adventures or the Hilo Condo with Pool Steps from Carlsmith Beach Park. Ready to explore your options? Start planning your trip today by checking out our Hilo Airport Hotels.

Dining, Shopping & Enjoying the Airport

If you're looking for a quick bite or a place to shop before your flight at Hilo Hawaii Airport, you'll find plenty of options to choose from. One popular spot is the Wiki Wiki Mart, located in the main terminal. Here, you can find snacks, drinks, and other travel essentials to take with you on your journey. Another great option is the Hilo Bay Cafe, which offers a variety of delicious meals made with locally-sourced ingredients. You can find this restaurant in the departures area of the airport.

If you're in the mood for something sweet, be sure to check out Island Naturals Market & Deli. This store offers a variety of organic and natural foods, as well as a selection of baked goods and desserts. For a more traditional dining experience, head to the Pineapple Room by Alan Wong. This restaurant serves up a mix of Hawaiian and Asian cuisine, and is located in the main terminal of the airport.

The locations of all food, shops, and services at Hilo Airport can be found using iFly's interactive map. For a complete list of restaurants, bars, shops, and news stands, explore the facilities at this link.

Passenger Services

Hilo Airport, located in the United States, offers a variety of passenger services to make your travel experience as comfortable as possible.

For those who need to stay connected, free wifi is available throughout the airport.

If you have lost an item during your travels, the airport's lost and found department can assist you in locating it.

Traveling with children? Hilo Airport has a designated children's play area to keep your little ones entertained.

Special-needs services are also available, including wheelchair assistance and accessible restrooms.

Need to do some banking? There is an ATM located in the terminal for your convenience.

If you require medical assistance, a first aid station is located near the baggage claim area.

Flight Status Info

As an air traveler, it's important to stay up-to-date on the status of your flight. Fortunately, there are several ways to get flight status updates at ITO.

One way is to use the in-airport flight displays (FIDS) located throughout the terminal. These displays provide real-time information on flight departures, arrivals, delays, and gate information. Passengers can easily locate their flight on the display by searching for their flight number or destination city.

Another way to stay informed about flight status is to download the mobile app of your airline. Most airlines offer mobile apps that allow passengers to receive alerts about departure delays, cancelations, or gate changes via text, email, or push notifications. These apps also provide real-time updates on flight status and gate information.

Passengers can also check the status of their flight departure at ITO Airport by visiting the flight departures page on, which provides real-time updates on flight departures, delays, and gate information.

Helpful Tips

When to Arrive

It is recommended to arrive at Hilo Hawaii Airport at least 2 hours before your scheduled departure time for domestic flights and 3 hours for international flights. The airport can get busy during peak travel seasons, such as holidays and summer months, so it is best to avoid these times if possible. Additionally, TSA security lines can be long, so make sure to factor in extra time for that as well.

Getting to the Airport

The easiest way to get to Hilo Airport is by car. There are several parking options available, including short-term and long-term parking. If you prefer public transportation, there are several bus routes that stop at the airport. Taxis and rideshare services are also available.

Getting Oriented

When you arrive at Hilo Airport, use's interactive airport maps to get oriented. These maps provide a detailed layout of the airport, including the location of gates, restrooms, restaurants, and shops. You can also use the maps to find your way to baggage claim and ground transportation options.

Avoiding Delays

To avoid delays at ITO, make sure to check the status of your flight before you leave for the airport. You can do this on the airport's website or through your airline's website or app. If your flight is delayed or cancelled, contact your airline for assistance. Additionally, make sure to follow TSA guidelines for carry-on items and arrive early to allow time for security screening.

Security Wait Times

At ITO Airport, the TSA Security wait times can vary depending on the time of day and the season. During peak travel times, such as holidays and summer months, wait times can be longer. However, the airport has implemented measures to help reduce wait times, such as adding additional security lanes and increasing staffing during busy periods. It is recommended that passengers arrive at the airport at least two hours before their scheduled departure time to allow for enough time to check in and go through security. You can check TSA Wait Times now, so you can budget how much time you need to get to the airport.

Airport Facts & Stats

The airport, also known as ITO, is located in Hilo, Hawaii, United States. The airport has a single terminal building with two gates.

The top airlines with the most daily flights at Hilo Hawaii Airport are Hawaiian Airlines, United Airlines, and American Airlines.

On average, Hilo Airport handles around 3,000 passengers daily. The airport has an average of 50 daily flights.

Hilo Airport serves 11 destinations on average. The top 5 destinations served from ITO are Honolulu, Kahului, Los Angeles, Kona, and San Francisco.

Hawaiian Airlines uses ITO Airport as a hub for its inter-island flights.

Airport History

The airport, also known as General Lyman Field, is located in Hilo, Hawaii. The airport has a rich history dating back to the 1920s.

Here are some significant events in the airport's history:

  • 1928: The first airport in Hilo was established on a sugarcane field.
  • 1941: The airport was taken over by the military during World War II and renamed General Lyman Field in honor of Major General William R. Lyman.
  • 1946: The airport was returned to civilian control after the war ended.
  • 1950s: The airport underwent major renovations and upgrades to accommodate larger aircraft.
  • 1989: The airport was renamed Hilo International Airport to reflect its growing importance as a gateway to the island of Hawaii.
  • 1993: A new terminal building was opened to better serve the needs of passengers.
  • 2019: The airport completed a $45 million renovation project that included a new baggage system, upgraded security checkpoints, and improved parking facilities.

Today, Hilo Hawaii Airport is a vital transportation hub for the island of Hawaii, serving over a million passengers each year.

Airport Contact Information

For more information about Hilo International Airport, please refer to the following contact details:

  • IATA Code: ITO
  • Airport Website
  • Phone: +1 808-961-9300
  • Email: [email protected]
  • Mailing Address: Hilo International Airport, 2450 Kekuanaoa St, Hilo, HI 96720, United States

Note that the contact information provided here is subject to change by the airport operator(s).

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