ITO Terminal Maps & Guide
Traveling through Hilo Airport, also known as ITO, can be a breeze with the right information. The airport has a single terminal building with two levels, serving both domestic and international flights. In this guide, you'll find information on the airport's layout, food and shopping options, security checkpoints, lounges, and more. This terminal guide will help you understand and navigate the airport with ease, scroll down for more detailed information.
ITO Interactive Airport Map
Airport Terminal Layout
Hilo Airport, also known as ITO, has a single terminal building which houses both domestic and international flights. The terminal is divided into two levels, with the ground level serving arrivals and baggage claim, and the upper level serving departures and check-in.
Overview of Terminals
The terminal building at ITO Airport is relatively small, but it offers all the necessary amenities for travelers. Passengers can find a variety of dining and shopping options, including a gift shop, newsstand, and restaurant. There are also several rental car companies located on-site for those who need to rent a car during their stay in Hilo.
Getting Between Terminals
As the airport only has one terminal building, there is no need to transfer between terminals. However, if you need to travel between the airport and your hotel or other destination, there are several transportation options available. Taxis, shuttles, and rental cars are all available at the airport, and there are also public transportation options such as buses and trolleys that serve the airport.
Food, Shops & Services
Hilo Hawaii Airport, also known as ITO, is a small airport located in the state of Hawaii. Despite its size, the airport offers a variety of food and shopping options for travelers.
For those looking for a quick bite to eat, there are several food options available at the airport. Passengers can grab a coffee and a pastry at Starbucks, or enjoy a sandwich or salad at the Island Naturals Market & Deli. There is also a snack bar located near the gates, which offers a selection of snacks and drinks.
In terms of shopping, the airport has a few stores where passengers can pick up last-minute souvenirs or travel essentials. The Hilo Hattie store offers a variety of Hawaiian-themed gifts and clothing, while the Newsstand has a selection of books, magazines, and snacks. There is also a duty-free store located in the international terminal, which offers a range of luxury goods and souvenirs.
In addition to food and shopping, the airport also offers a range of amenities and services for travelers. There is a currency exchange located in the main terminal, as well as a baggage storage facility for those who need to store their luggage. The airport also has free Wi-Fi throughout the terminal, as well as charging stations for electronic devices.
Tips, Help & Resources
Using the interactive airport maps, iFly.com can help you get through, and between the ITO terminals with ease. Here are some things you may want to know that can assist you during your journey through the airport:
- If you have some time before your flight's departure, be sure to grab some food to-go or peruse the shops, but be sure to return to the gate before boarding time!
- How long is the TSA line? Be sure to know how long you will need to wait at the ITO security area closest to your gate.
- Remember that a great low-cost alternative to parking within the airport facility is to use an off-airport parking lot. They offer lower costs, a bit further away from the terminals.
- Hilo airport periodically adds and removes airlines. To see which airlines are served by the airport check here.
Locations of Security Checkpoint(s)
At ITO, there are two security checkpoints located in the main terminal building. The first checkpoint is located near the entrance of the terminal, while the second checkpoint is located near the gates. Both checkpoints are equipped with X-ray machines and metal detectors to ensure the safety of all passengers and their belongings. It is recommended to arrive at the airport at least two hours before your scheduled departure time to allow enough time for security screening.
Fast Track Lanes and Locations
Unfortunately, Hilo Airport does not offer any fast track lanes for passengers. However, TSA PreCheck is available for eligible passengers, which allows for expedited screening through security checkpoints. Passengers who are enrolled in TSA PreCheck can use dedicated lanes and do not need to remove their shoes, belts, or light jackets, or take out their laptops and liquids from their carry-on bags. To enroll in TSA PreCheck, passengers can apply online or visit an enrollment center.
Passport & Immigration Control Locations
Passport and immigration control at Hilo Airport is located in the main terminal building, near the baggage claim area. All international passengers must go through passport and immigration control before exiting the airport. The process includes presenting a valid passport and any necessary visas or travel documents, as well as answering questions from a customs officer. It is important to have all necessary documents ready and easily accessible to avoid any delays or issues during the immigration process.
TSA and TSA Pre Checkpoints
At ITO Airport (ITO), there are TSA and TSA Pre Checkpoints available for passengers. The TSA checkpoint is located at the main terminal building, and the TSA Pre Checkpoint is located at the south end of the terminal. TSA Pre Check is a program that allows eligible passengers to expedite the security screening process by keeping on their shoes, belts, and light jackets, and not having to remove laptops or liquids from their carry-on bags. To participate in TSA Pre Check, passengers must apply and be approved through the TSA Pre Check program.
Global Entry Locations
Global Entry is a program that allows expedited clearance for pre-approved, low-risk travelers upon arrival in the United States. At the airport (ITO), there is no Global Entry Enrollment Center available. However, travelers can enroll in Global Entry at other locations throughout the United States, including Honolulu International Airport (HNL) and Kahului Airport (OGG) in Hawaii. To enroll in Global Entry, travelers must apply and be approved through the program, and complete an in-person interview at an enrollment center.
CLEAR Lane Locations
This airport does not currently have CLEAR Lanes. However, you still might be able to use CLEAR if you are traveling to or from another airport that does. You can easily check CLEAR airport locations and learn more about how to save a ton of time on your next trip!
Limited Time CLEAR Offer
In partnership with iFly, you can now get CLEAR for 2 months free! You can enjoy the convenience of CLEAR on your next trip without the hassle and stress of long lines at the TSA checkpoint. Enrollment is fast and easy.
Airport Lounge Locations
Hilo Hawaii Airport, also known as ITO, is a small airport located in Hilo, Hawaii. Despite its size, the airport offers a few lounges for passengers to relax in before their flight.
The first lounge available is the Hawaiian Airlines Premier Club, located in the main terminal building. This lounge is exclusively for Hawaiian Airlines passengers and offers comfortable seating, complimentary snacks and beverages, and free Wi-Fi.
The second lounge available is the Plumeria Lounge, located in the international terminal building. This lounge is open to all passengers for a fee and offers comfortable seating, complimentary snacks and beverages, and free Wi-Fi.
Baggage Claim Areas
Upon arrival at ITO, passengers can easily locate the baggage claim area by following the signs. The airport has two baggage carousels, one for domestic flights and another for international flights. Baggage claim areas are equipped with baggage carts for passengers to use while collecting their luggage. If you have any trouble locating your baggage, there are airport staff members available to assist you.
Luggage Cart Availability
Hilo Airport provides luggage carts for passengers to use free of charge. These carts are available in the baggage claim area and throughout the terminal building. If you need assistance with your luggage, airport staff members are available to help you. Please note that luggage carts cannot be taken outside of the terminal building.
Luggage Storage Locations (Left Luggage)
If you need to store your luggage at Hilo Airport, there are no left luggage facilities available. However, there are a few options for storing your luggage nearby. Some hotels in the area offer luggage storage for their guests. Additionally, there are luggage storage companies located near the airport that offer short-term and long-term storage options. It is recommended that you book in advance to ensure availability.
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Hilo Terminal Q&A
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